Based on the blog article - 11 Tips for reducing service desk agent stress by Stephen Mann. Read the entire blog article at: http://blog.freshservice.com/11-tips-reducing-service-desk-agent-stress/

1. 11 Tips
to reduce
Service Desk Agent
stress

2. 1. Recognize that stress could be an issue.

3. 2. Find the internal owner of the issue.

4. 3. Look to existing employee measurements
for evidence of stress.

5. 4. Look for obvious & less obvious signs of
stress.

6. 5. Different people handle stress differently..

7. 6. Conduct anonymous, additional service
desk agent surveys.

8. 7. Conduct formal exit interviews.

9. 8. All issues are not people-related.

10. 9. Do not assume that you know the root
cause of employee issues.

11. 10. Act on the survey.

12. 11. Realize that this isn’t a one-time thing.

13. 13
Read the entire article on
Freshservice Blog
blog.freshservice.com

14. www.freshservice.com
Find out the 10 things you need to
stop doing in your service desk.