1. Using Questioning Skills Effectively
4 Modes of Questioning
Questioning Dynamics Beneficial Use Example
Mode
CLOSED • Directs the response • Conclude a point Do you think innovative
• Contains our own • Confirm solutions to new
assumptions understanding challenges are possible?
OPEN • Opens up potential • Encourage sharing What innovative
responses • Generate new ideas solutions to new
• Contains our own challenges do you think
assumptions are possible?
COACHING • Opens up potential • Access thoughts & What are your thoughts
responses feelings & feelings about
• Assumption free • Generate new innovative solutions to
thinking & ideas new challenges?
INCISIVE • Directs the response • Remove limiting If you knew innovative
• Assumption freeing assumptions solutions were possible
• Focuses on goal how would you address
this new challenge?
© Change Continuum Ltd 2013

2. Using Questioning Skills Effectively
Working with our desire to Give Direction
Use the following to better understand how you can appropriately “Give
Direction” or choose a less directive approach.
Impulse Reaction Take a moment to understand if you are
just reacting on impulse.
Authority from Purpose Appreciate the purpose in giving direction
and the authority that you are choosing to
assert.
Judgement Consider whether your judgement is useful
in progressing the conversation for
everyone involved.
Hear Listen deeply to what others say to hear
what may be hidden behind their answers
to you.
Working with our Assumptions
Use the following to better understand your own and others spoken and
unspoken assumptions.
Listen Simply listen carefully to others speaking
and to your own reactions to them.
Respect Accept the validity of another’s point of
view, even if you disagree.
Suspend judgement Consider the possibility that others may be
right or have an approach that you had not
considered.
Speak up Share your views fully and honestly with
everyone.
Notes
© Change Continuum Ltd 2013