Espire aims at delivering highly digitized business capabilities for critical operations and leveraging advanced technologies to monitor assets and operations in order to gain competitive advantage by delivering Total Experience (TX)- a sum of Customer Experience (CX), Employee Experience (EX) & Business Experience (BX).

1. Total Experience
(TX) Solutions -
Reshaping Energy &
Utilities with agility
& resilience

2. Top Industry Challenges/Drivers
Espire TX Framework for Energy & Utilities
Climate Change Energy Prices Net Zero Emergence
of Prosumers
Aging Assets
& Workforce
Cost to Serve Build resilience,
reduce risk
Sustainable
Future
• Ecosystem Integration & API
• Secure asset & regulatory data
• Flexibility planning
• Smart grids
• Process Automation
• Digital Workplace
• Knowledge and Experience management
• Cross department Collaboration
• Employee Centric Content management
Generation
Transmission
& Distribution
Energy Retailers
(Electricity/Gas)
Renewables
Water &
Waste Water
• Customer 360
• Accurate ETR & PSR
• Personalised tariffs
• Customer Data platform
• Omni Channel Communication
• Reduce Customer bills
Customer
Experience
Business
Experience
Employee
Experience
Total
Experience
Foundation blocks – Data, Security, Cloud & Integration
Decarbonisation, Decentralisation, Digitalisation & Democratisation
The Energy & Utilities Industry
has never felt a greater need of
adopting digital transformation
than now. The need of driving
operational efficiency and
meeting ever-increasing
expectations of consumers
amidst the uncontrollable
challenges has led E&U brands
to undergo a “deep- redesign”
shift with digital enablement.
Espire aims at delivering highly digitized business capabilities for critical operations and leveraging advanced technologies to monitor
assets and operations in order to gain competitive advantage by delivering Total Experience (TX)- a sum of Customer Experience (CX),
Employee Experience (EX) & Business Experience (BX).

3. Our Credentials
Espire Cross-Enterprise Digital Transformation/TX Services
Our Technology Partners and Alliances
1200+
Resources
30+ Technology
Partners
Trusted Advisor
for 100+
global customers
20+ years of
expertise in Digital
Transformation
24x7
Managed
Services
12 Global
Locations
Digital Experience
Management
Multi-Channel
Customer
Communications
Content
Services
Enterprise
Applications
Digital
Engineering
Enterprise wide
Integration
Data Management
and Analytics
Cloud/DevOps
Services
Automation
Security

4. About Espire
Success Stories
Espire is a Digital Transformation and Total Experience
(TX) Solutions provider with over 2 decades of
experience, & global operations spread across 12
locations worldwide - our Agile Digital Transformation
Services help brands to be resilient to market disruptions
and focus on business outcomes and returns.
With focus on TX, we are paving way for enterprises to
deploy & deliver the best Customer Experience (CX),
Employee Experience (EX), and Business Experience (BX)
– with overarching service offerings around
• Managing Enterprise Data and Integration
Platform that sits at the heart of the OT and IT
systems, providing API based connectivity and
service layer
• Provide secure, reliable and resilient cloud first
API management across core systems (ERP,
asset maintenance, field service, 3rd party
integrations)
• Transformed from Legacy to modern Omni
channel customer communication – covering
billing, onboarding etc.
• Improve CX by providing consistent cross chan-
nel communication
• Developed Self service platform for new Tariff
roll out reducing time-market for new tariff
communication from 4 weeks to 48 hrs
• Enabled self-service framework for Business
teams for making easy changes; fast track
communication updates, with authorisation
workflow
• Digital workplace solution for project &
program management, internal collaboration,
standardisation
• The solution allows better planning/scheduling
assets and resources while providing greater
visibility, and tracking of metrics
Multi-Experience (MX), and User Experience (UX).
To make this possible, we adopt a cross-enterprise
approach, backed by robust operations systems -
leading to meaningful customer engagements,
retentions and increase in new customer acquisitions
for businesses- bringing a positive impact to brand’s
profitability and revenue streams, with emphasis on
delivering engaging digital experiences, especially when
the world traverses through a new normal.
Our Global
Locations
UK Ireland
New Zealand Malaysia Philippines India
Singapore
Netherlands USA Australia
Canada
25 Wilton Road, Victoria, London, SW1V 1LW
+44 (0) 127 674 8884 | sales.uk@espire.com
www.espire.com
About Brand: A leading gas provider in UK with
over 85 years of experience in energy delivery.
About Brand: Leading Public Utility (Gas &
Electricity) organization in Singapore
About Brand: Operates in UK/EU for Energy
Marketing & Trading, Energy distribution, and
Exploration & Production businesses
About Brand: Managing refining and offshore
drill projects, repair work