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First part: the customer           calls      On the phone
How can I help you? Domenico’s. How can I help you? I would like to make a reservation. When would you like to book a t...
On the phone (2) We are fully booked on that day Sir / Madam May I suggest on the eighth (8th) instead? Would you like ...
Welcome to our restaurant. Welcome to our restaurant. Do you have a reservation? Welcome to our restaurant. Four people ...
Welcome to our restaurant (2) Please follow me. This way please. Here you are. This is your table. I am sorry, but the...
Offering Here’s the menu Sir / Madam. The day’s specials are … We have a set menu for lunch. We have a free buffet for...
Taking food orders (1) Are you ready to order? Would you like anything else? What would you like for starters? Very go...
Taking food orders (2) I suggest the roastbeef. The sommelier will be here presently to suggest some  wines. Would you ...
Problems and requests. Is everything fine? Are you enjoying the food? This food is overcooked. This fish is not fresh....
Problems and requests (2) Can you please bring me some more bread? I would like some water, please. Would you like some...
Problems and requests (3) I will speak to the chef. My apologies, it will not happen again. I am very sorry, I have jus...
Payments. May I have the bill please? Here’s the bill Sir / Madam. Excuse me, there is a mistake. I did not order this....
Payments (2) I am sorry Sir /Madam, but the computer says your  card is cancelled. Do you have any others. We accept res...
In the kitchen   utensils
Pots and pans        ENGLISH              SPANISH SAUCEPAN             CAZO ESTÁNDAR SKILLET              SARTÉN SAUC...
KNIVES        ENGLISH                SPANISH PARING KNIFE           CUCHILLO MONDADOR BONING KNIFE           CUCHILLO ...
IS IT COOKED?         ENGLISH          SPANISH RARE              CASI CRUDO MEDIUM RARE       POCO HECHO MEDIUM      ...
CUTTING VEGETABLES (1)       ENGLISH            SPANISH FINE JULIENNE    JULIANA FINA JULIENNE         JULIANA BATONN...
CUTTING VEGETABLES (2)        ENGLISH              SPANISH BIAS / ASIAN     EN DIAGONAL /AL BIES CHIFFONADE       CHIF...
PARTS OF THE FISH          ENGLISH          SPANISH HEAD               CABEZA FISHBONE           RASPA FILET         ...
BEEF CUTS         ENGLISH             SPANISH LOIN               LOMO SHORT LOIN         LOMO FRONTAL SIRLOIN        ...
POULTRY PARTS  ENGLISH                 SPANISH CARCASS          CARCASA LEG              PATA (COMPLETA) BREAST      ...
TYPES OF FAT      ENGLISH                  SPANISH OLIVE OIL             ACEITE DE OLIVA SUNFLOWER SEED OIL    ACEITE ...
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First speaking review heineken madrid

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Presentation for my students at Gambrinus Heineken School for Hospitality

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First speaking review heineken madrid

  1. 1. First part: the customer calls On the phone
  2. 2. How can I help you? Domenico’s. How can I help you? I would like to make a reservation. When would you like to book a table? How many people is it for? Will it be for lunch or for dinner? Our restaurant requires a dress code. Your reservation is on the 7th at nine o’clock.
  3. 3. On the phone (2) We are fully booked on that day Sir / Madam May I suggest on the eighth (8th) instead? Would you like us to call you if there are any cancellations? Can I have your name please? Can you spell that please? I am (very) sorry Sir / Madam. Could you spell that?
  4. 4. Welcome to our restaurant. Welcome to our restaurant. Do you have a reservation? Welcome to our restaurant. Four people right? I am sorry, we are full today/this evening. Would you mind waiting? It will be around ten minutes. Your table will be ready in a couple of minutes.
  5. 5. Welcome to our restaurant (2) Please follow me. This way please. Here you are. This is your table. I am sorry, but there are no free tables by the window. Would you like something to drink? I will bring you the menu.
  6. 6. Offering Here’s the menu Sir / Madam. The day’s specials are … We have a set menu for lunch. We have a free buffet for lunch during the week. Here’s the wine list. Take your time. If you have any questions, please ask.
  7. 7. Taking food orders (1) Are you ready to order? Would you like anything else? What would you like for starters? Very good choice Sir / Madam. What would you like for the main course? I would like to order from the set menu. What do you suggest?
  8. 8. Taking food orders (2) I suggest the roastbeef. The sommelier will be here presently to suggest some wines. Would you like to order some desert? Are you being served? I am very sorry your waiter will be here presently.
  9. 9. Problems and requests. Is everything fine? Are you enjoying the food? This food is overcooked. This fish is not fresh. This food is undercooked. Can I have a cruet for the salad please? Can I have salt and pepper?
  10. 10. Problems and requests (2) Can you please bring me some more bread? I would like some water, please. Would you like some more wine? Would you like some more water? May I take your plate, Sir / Madam? I am very sorry Sir / Madam, I will take it back to the kitchen.
  11. 11. Problems and requests (3) I will speak to the chef. My apologies, it will not happen again. I am very sorry, I have just been told that we are out of the fish you ordered. May I suggest the crab cakes instead? This glass is dirty. Sorry Sir / Madam, I will bring you another one.
  12. 12. Payments. May I have the bill please? Here’s the bill Sir / Madam. Excuse me, there is a mistake. I did not order this. My apologies Sir / Madam, I will correct it straightaway. Will you be paying cash or by credit card? May I have some ID? Thank you.
  13. 13. Payments (2) I am sorry Sir /Madam, but the computer says your card is cancelled. Do you have any others. We accept restaurant tickets. We don’t accept restaurant tickets. Here’s your change.
  14. 14. In the kitchen utensils
  15. 15. Pots and pans ENGLISH SPANISH SAUCEPAN  CAZO ESTÁNDAR SKILLET  SARTÉN SAUCIER  CAZO PARA SALSAS SAUTÉ PAN  SARTÉN PARA SALTEAR POT  CAZUELA/PUCHERO FRYING PAN  SARTÉN (PARA FREIR)
  16. 16. KNIVES ENGLISH SPANISH PARING KNIFE  CUCHILLO MONDADOR BONING KNIFE  CUCHILLO DE DESHUESAR FILET KNIFE  CUCHILLO DE FILETEAR FRENCH/CHEF’S KNIFE  CUCHILLO DEL CHEF SERRATED SLICER  CUCHILLO PARA EL PAN
  17. 17. IS IT COOKED? ENGLISH SPANISH RARE  CASI CRUDO MEDIUM RARE  POCO HECHO MEDIUM  AL PUNTO MEDIUM WELL  HECHO WELL DONE  MUY HECHO
  18. 18. CUTTING VEGETABLES (1) ENGLISH SPANISH FINE JULIENNE  JULIANA FINA JULIENNE  JULIANA BATONNET  BASTONES BRUNOISE  BRUNOISE MACÉDOINE  MACEDONIA PARMENTIER  PARMENTIER
  19. 19. CUTTING VEGETABLES (2) ENGLISH SPANISH BIAS / ASIAN  EN DIAGONAL /AL BIES CHIFFONADE  CHIFFONADE OBLIQUE  EN “V” PAYSANNE  CUADRADOS PLANOS RONDELLE  RODAJAS TOURNÉ  TORNEADO
  20. 20. PARTS OF THE FISH ENGLISH SPANISH HEAD  CABEZA FISHBONE  RASPA FILET  FILETES GILLS  AGALLAS FINS  ALETAS SCALES  ESCAMAS VISCERA  VISCERAS
  21. 21. BEEF CUTS ENGLISH SPANISH LOIN  LOMO SHORT LOIN  LOMO FRONTAL SIRLOIN  LOMO TRASERO TENDERLOIN  SOLOMILLO RIB  COSTILLAS ROUND  CADERA
  22. 22. POULTRY PARTS ENGLISH SPANISH CARCASS  CARCASA LEG  PATA (COMPLETA) BREAST  PECHUGA THIGH  CONTRAMUSLO WING  ALA DRUMSTICK  MUSLO
  23. 23. TYPES OF FAT ENGLISH SPANISH OLIVE OIL  ACEITE DE OLIVA SUNFLOWER SEED OIL  ACEITE DE GIRASOL CANOLA OIL  ACEITE DE COLZA MAIZE /CORN OIL  ACEITE DE MAIZ  ACEITE DE SEMILLAS SEEDS OIL  ACEITE DE SOJA SOY (SOYBEAN) OIL  MANTEQUILLA BUTTER /MARGARINE /MARGARINA

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