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- 3. Help! Help! Help! Help! Help! How it works: 1. Member sends the Community a query (day 1) Help! Moderation Team
- 4. Desk Research How it works: 2. Community offers Member solutions (days 2-9) Moderation Team Try this I did this Read this Contact her
- 5. Cons. Reply Thank you! To the Solutions Bank How it works: 3. Consolidated Reply is prepared, sent & archived (day 10) Moderation Team
Editor's Notes
- A representation of a CoP can look like this… are people comfortable with the term “lurker”?
- A representation of a CoP can look like this… are people comfortable with the term “lurker”?
- A representation of a CoP can look like this… are people comfortable with the term “lurker”?