Diversity refers to differences among people in areas such as race, ethnicity, gender, age, religion, sexual orientation, disability status, and other attributes. Managing diversity and promoting inclusion are important for organizations because they allow individuals to feel respected and connected, which helps harness diverse perspectives and ideas to create business value. While simply having a diverse workforce or student body is not enough, creating an environment where all individuals feel included and able to participate fully regardless of their backgrounds is important for success. Embracing diversity involves considering others' perspectives, befriending people different than oneself, showing empathy and compassion, and not making assumptions based on stereotypes.

1. What Is Diversity?
 Diversity is differences in racial and ethnic,
socioeconomic, geographic, and
academic/professional backgrounds. People
with different opinions, backgrounds (degrees
and social experience), religious beliefs,
political beliefs, sexual orientations, heritage,
and life experience.
The Mix

3. Why are diversity and individual
differences important?
 Individual differences attempts to identify where
behavioral tendencies are similar and where they are
different.
 Capitalizing on differences requires an understanding of
what they are and valuing the benefits they can offer.
 Self awareness - being aware of one’s own behaviors,
preferences, styles, biases, personalities, and so on.
 Awareness of others - being aware of the behaviors,
preferences, styles, biases, and personalities of others.
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2014 John
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4. Why are diversity and individual
differences important?
Components of Self
 Self-concept
 The view individuals have of themselves as
physical, social, spiritual, or moral beings.
 Self-esteem
 A belief about one’s self worth based on overall
self-evaluation.
 Self-efficacy
 A belief in one’s ability to successfully
accomplish a specific task.
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2014 John
Wiley & Sons,
Inc.
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5. Why are diversity and individual
differences important?
 Nature versus Nurture
 Heredity (nature) consists of those factors that are determined at
conception, including physical characteristics, gender, and
personality factors.
 Environment (nurture) consists of cultural, social, and situational
factors.
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2014 John
Wiley & Sons,
Inc.
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6. Why are diversity and individual
differences important?
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2014 John
Wiley & Sons,
Inc.
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Personality
Heredity:
Physical
characteristics
Gender
Environment:
Cultural factors
Social factors
Situational factors

7. Why are diversity and individual
differences important?
 Valuing (or not Valuing) Diversity
 Discrimination – the flip side of valuing
diversity against women and minorities in the
workplace.
 Glass Ceiling Effect – An invisible barrier or
“ceiling” that prevents women and minorities
from rising above a certain level of
organizational.
 Race and Ethnicity – The value of
heterogeneous perspectives within teams and
organizations.
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2014 John
Wiley & Sons,
Inc.
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8. Managing Workforce Diversity
 Workforce diversity acknowledges a workforce of women and men;
many racial and ethnic groups; individuals with a variety of physical or
psychological abilities; and people who differ in age and sexual
orientation. Managing this diversity is a global concern.
 Demographics mostly reflect surface level diversity ,not thoughts and
feelings, and can lead employees to perceive one another through
stereotypes and assumptions. However, evidence has shown that as
people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more
important characteristics, such as personality and values, that
represent deep-level diversity.
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Prentice
Hall Inc. All
rights
reserved.
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9.  Surface-level diversity refers to a sort of diversity in which the features are
observable and palpable. Age, color, sex, gender balance, visible disability, and
physical size are just a few examples.
 Non-observing qualities, or not apparent features, are included in deep-level
diversity. Opinions, beliefs, and religious affiliations are among them. They're
related to hidden diversity in that they're difficult to spot.

10. Discrimination
 Although diversity does present many opportunities for organizations,
effective diversity management also means working to eliminate unfair
discrimination .
 To discriminate is to note a difference between things, which in itself isn’t
necessarily bad
 Discrimination Noting of a difference between things; often we refer to
unfair discrimination, which means making judgments about individuals based
on stereotypes regarding their demographic group.
 Organizational discrimination refers to the unfair treatment, harassment, or
hostilities a person can experience while at work. Organizational discrimination
is also known as employment discrimination.
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12. Why are diversity and individual
differences important?
Gender
 Women bring a different set of skills and styles to
the workplace.
 “Leaking pipeline” #of women decreases the more
senior the roles become.
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13. Why are diversity and individual
differences important?
 Age
 Diverse workforce (40% Baby Boomers, 36%
GenXers, 16% Millennials).
 Generational mix provides an excellent
example of diversity in action.
 Interesting discussion of this subject on
current blogs. (e.g. CNNMoney)
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2014 John
Wiley & Sons,
Inc.
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14. Why are diversity and individual
differences important?
 Disability
 Any form of impairment or handicap.
 Advocates are seeking new definition in order to remove the
stigma that has been associated with the term ‘disability
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2014 John
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Inc.
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15. Why are diversity and individual
differences important?
 Social Identity Theory
 Developed to understand the psychological basis of
discrimination.
 Categorizing yourself as a member of a social group
leads to ‘in-group’ identification.
 In-group membership
 Out-group membership
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2014 John
Wiley & Sons,
Inc.
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16. What Is Inclusion?
 Inclusion involves bringing together and harnessing
diverse forces and resources in a way that is
beneficial. Inclusion puts the concept and practice
of diversity into action by creating an environment
of involvement, respect, and connection—where the
richness of ideas, backgrounds, and perspectives are
harnessed to create business value and overall
success.
Source: http://www.diversityjournal.com/1471-moving-from-diversity-to-inclusion/
Inclusion:
“Making
the Mix
Work”

17. What is the difference between diversity
and inclusion?
 Diversity is simply a representation of many different types of people
(gender, race, ability, religion, etc.)
 Diversity often focuses on the differences, and is referred to as "the mix.“
 Inclusion is the deliberate act of welcoming diversity and creating an environment
where all different kinds of people can thrive and succeed.
 Inclusion is the act of "making the mix work."
 Diversity is what you have. Inclusion is what you do.
 Simply having a diverse group, team, workforce, classroom, etc., is not enough.
 *Everyone should feel safe and encouraged to fully participate and share and be on equal footing
as everyone else.
Source: Tiffany Jana
CEO at TMI Consulting Inc.

18. Why Does Diversity Matter at Anyway?
 1. Diversity expands worldliness. College might be the first time you
have had the opportunity to have real interaction with people from
diverse groups.
 2. Diversity enhances social development. Interacting with people
from a variety of groups widens your social circle by expanding the
pool of people with whom you can associate and develop
relationships.
 3. Diversity prepares students for future career success. Successful
performance in today's diverse workforce requires sensitivity to human
differences and the ability to relate to people from different cultural
backgrounds.
 4. Diversity prepares students for work in a global society. No
matter what profession you enter, you'll find yourself working with
employers, employees, coworkers, customers and clients from diverse
backgrounds—worldwide.
Source: Aaron Thompson, professor of sociology at Eastern Kentucky University and coauthor (with Joe Cuseo)
Diversity and the College Experience

19. Why Does Diversity Matter Anyway?
 5. Interactions with people different from ourselves increase our
knowledge base. Research consistently shows that we learn more
from people who are different from us than we do from people who
are similar to us.
 6. Diversity promotes creative thinking. Diversity expands your
capacity for viewing issues or problems from multiple perspectives,
angles, and vantage points.
 7. Diversity enhances self-awareness. Learning from people whose
backgrounds and experiences differ from your own sharpens your
self-knowledge and self-insight by allowing you to compare and
contrast your life experiences with others whose life experiences
differ sharply from your own.
 8. Diversity enriches the multiple perspectives developed by a
liberal arts education.

20. How Can You Embrace Your Diversity as a University
Student?
Embracing diversity is about getting to know and appreciate people of different
religions, cultures, ethnic groups, socio-economic groups, or ages.
5 Minute Group Discussion

21. How To Embrace Your Diversity?
 1. Everyone’s Narrative - Consider your own life, and everything that has
shaped your beliefs. Realize that each of the 7 billion people on this planet
has their own narrative. Not one is the same.
 2. Where are you coming from? - When you find yourself thinking poorly of
someone, stop and consider what influences have created your negative
views of that individual.
 3. Befriend all people – If you know that you tend to avoid befriending
certain types of people, go out of your way to find friends of all kinds.
 4. Empathy – When you encounter anyone, try to imagine, understand, and
sympathize with that person’s story, with everything that has made them
who they are.
 5. Actively accept – meditate upon embracing other people, with all of the
diversity that comes with them. Don’t allow yourself to define a person
based upon one stereotype about one aspect of their complex identity.
 6. Show compassion - Perform random acts of kindness for all types of
people. It can be as simple as a friendly smile or holding open a door.
Source: http://www.refinethemind.com/embracing-diversity/

22. VIDEO……….
Respect & inclusion at Deloitte
https://www.youtube.com/watch?v=7G0OUHnCudw

23. Questions