Governance of common e-Government componentsHighlights from an ongoing process in Norway Ellen Strålberg, assistent director general Department for ICT-governance and coordination Agency for Public Management and eGovernment (Difi)
The Soria Moria Declaration:Revitalisation of the public sector shall bedone through better use of technology Objectives: better services for the citizens make the public sector more efficient The Government policy: digital first choiceDato Direktoratet for forvaltning og IKT
A vision of a modern digital public sector “My objective is that we should be able to do most things digital in the future. The governments goal is digital first choice. This means that communication with the public that today is performed by paper mail, telephone or in person, in the future as far as possible should be done digitally, it will say on the Internet. Today you receive a paper invoice automatically. If you want an e-invoice, you must explicitly ask for it. Many government agencies do not give us the opportunity. The point of the digital first choice is to facilitate the opposite: The digital communication with the public shall be the automatic first choice – and if you do not want digital communication, you must explicitly ask for it.”Rigmor Aasrud, Minister of Government Administration and ReformDato Direktoratet for forvaltning og IKT
Two reports to the Storting outlines importantprinciples for the reform of Governmentalagencies Report no. 17: The development of common IT components is one of three main principles Report no. 19: lists six overarching goals for public administration, amongst theese are: Good total use of resources Clear areas of responsibility Coordination and good leadershipDato Direktoratet for forvaltning og IKT
Definition of common components Components (or building blocks) delimited parts of an IT solution may include software, hardware, databases etc may comprise a number of building blocks Common components Components in IT solutions that can be jointly used or reused in several IT solutions within the public sector. Common "building blocks" that allow the development of electronic services.
Common components serve cross-sectoralneeds, but the responsibility is located in oneMinistry/agency An efficient public administration requires that public agencies use common components That means common components have to serve cross-sectoral needs The responsibility for common components is placed in several Ministries That means they have responsibilities for cross-sectoral goals and tasks.Dato Direktoratet for forvaltning og IKT
What is the situation now? Reaching cross- sectoral goals in the public sector is challenging The Ministries tend to be represented as silos with a weak horizontal coordination.Dato Direktoratet for forvaltning og IKT
Some common components are of particularimportance According to 4 criteria: 1. A state agency is responsible for managing the component. 2. The component meets a need across many sectors and/or administrative tiers. 3. The component is central to the existing and planned electronic services of a number of public agencies. 4. It has great socio-economic significance.
Difi recommends 5 common components The Central Coordinating Register for Legal Entities (basic information about legal entities) National Population Register (basic information about persons) The New Cadastre (basic information about property) Altinn (-components) Common infrastructure for eID in the public sectorDato Direktoratet for forvaltning og IKT
1. Standardisation of the management role anda clear national responsibility The quality and We propose the following trustworthiness of the measures: national com-mon • Acceptance of the cross- components are critical sectoral responsibility to the all the agencies • Establish common mandatory principles for This requires trust the management of between the manager of national common the common components componen-ts and the service owners with regard to the functionality, availability, and term-s of use
2. Financing of cross-sectoral tasksChallenges today: We propose the following costs and benefits are measures: not linked Financing of national benefits may accrue common components must significantly later be ear-marked so that the finan-cing promotes the state budget processes desired service are unable to handle the development need to invest in order to realise benefits at a later date or in other sectors Development of a cost- and agencies. distribution key at the Ministry level for national common components.
3. Coherent prioritisation in a consensus- based committee structure Forpliktende konsensusfremmende fora Kun den øverste eksisterer i dag med tverrsektorielt helhetsansvar Stats- Fornyings- Regjerings- Finans- minister minister minister minis minister minister konferansen minister Etats- Xx-styrere FAD Departements- FIN NHD HOD AD utvalget dep(eksempel) IT-samordnings- linjenVirksom- Strategisk topplederutvalg heter Difi Skattedir. Brreg Helsedir. NAV Xx(eksempel) Behov for tydelig forpliktende konsensusstyring på flere nivå for å få samordnet it-styring og helhetlig fokus på formål
4. Increased pressure on line managementStill, the most important We propose the following measures: Develop guides for managers in how tochallenge in reaching the actual reform the agencies and improveobjectives of the components will efficiency using IT and commonremain: components. Develop and implement a competency and net-work programme forNew and better electronic departmental managers in the Ministries, focused on how IT can ensureservices to residents and reformation and regeneration, efficiencybusinesses from all public improvements and benefit realisations in the agencies.agencies Develop and implement a competence and net-work programme for strategic and tactical senior managers in the agencies.
Next step? The report is sent to the Ministry of Government Administration and Reform. They have sent it on a broad hearing and is now processing the responses. A general comment is that the report makes an important contribution to shed light on what an increased cooperation on national common components provide concering opportunities and challenges.Dato Direktoratet for forvaltning og IKT