1. 1Department for Work & Pensions
Tim Robb
TNT
TNT’s Sustainability & Corporate
Social Responsibility and Supplier
Relationship with DWP

2. 2Department for Work & Pensions
Delivering Sustainability and CSR
• Corporate Social Responsibility
• TNT – A Sustainable Approach
• TNT & DWP – Working as One

3. 3Department for Work & Pensions
Corporate Social Responsibility
• Our corporate responsibility strategy is designed to deliver value for:
• Our customers
• Our employees
• Our partners
• Our investors
• The four key strands that underpin our strategy are:
• Care for our employees
• Care for the environment
• Care for our customers
• Care for the society in which we all live and work

4. 4Department for Work & Pensions
Corporate Social Responsibility
• Our credentials include:
• ISO 14001 Environmental
• OHSAS 18001 Health & Safety
• SA8000 Social Accountability
• Carbon Trust Standard
• Dow Jones Sustainability Index (Products & Services) - Prime position
• CAESAR Sustainability Assessment 2012/13
(overall score of 70% v 60% respondent average)
• Reducing Waste Generated - 82%
• Advancing equality and social mobility - 73%
• Ensuring working conditions and ethical trade - 89%
• Delivering community benefit - 72%
• Developing workforce skills - 87%

5. 5Department for Work & Pensions
TNT – A Sustainable Approach
Through adoption of our strategy we are able to improve the utilisation of
natural resources and deliver tangible benefits to society.
• Improving employment prospects:
• Partnering with higher education institutions to design and deliver NVQs
• Skills for Logistics and the MOD Resettlement Office – 250 personnel have passed through the
Reintegration Scheme
• Over 50 young people trained through the TNT Apprenticeship Programme
• Literacy Mentoring Programme
• 500 TNT staff engaged in learning programmes up to foundation degree level
• Stimulus to small business:
• SME inclusion – over 33% of TNT’s contract revenues flow to SMEs
• Key Supplier Programme
• TNT white paper ‘The Art of Nimble’

6. 6Department for Work & Pensions
TNT – A Sustainable Approach
Specific to the DWP Dedicated Courier Network:
• Annual reduction in CO2 of 4,500 tonnes through
network optimisation
• ‘Polylope’ recycling initiative:
• 400 tonnes of polythene reprocessed annually
• Replaces virgin material on a 1:1 ration
• Reprocessed material used in the production of sustainable
building products and children's play equipment
• Generates income of £30k per annum for charitable organisations
• Collaboration between managers from TNT and DWP
in order to raise vital funds for a diverse range of charities.
• £20k raised since 2010
• In 2014 the team will be taking on the ‘Cateran Yomp’
for The Soldier’s Charity – 54 miles in under 24 hours

7. 7Department for Work & Pensions
TNT – A Sustainable Approach
TNT places sustainability at the heart of our customer operations and our ways of working.
An excellent example of how this approach has been put into practice since TNT were
presented
with the DWP Sustainability award in May 2013 would be our support of the AGILITY project:
Our involvement in this strategic initiative has enabled the following:
• Incorporation of an additional 2.5m non tracked mail pouches per year into the Dedicated
Courier Network with zero increase in network charges
• Single delivery of both internal and customer mail to DWP offices which realises the
following benefits:
• Lowering of carbon emissions through a reduction in the number of vehicles required to provide services
• Optimum use of the existing network
• Resource efficiencies across the entire document handling chain
• Improved governance and compliance
This three way collaboration serves as testimony to our commitment to work as
‘One Team’.

8. 8Department for Work & Pensions
TNT & DWP – Working as ‘One Team’
TNT and DWP have a proven track record in collaborative working and the
benefits of this approach have been realised many times throughout the
course of the relationship.
The current contract between the Department and TNT came into effect on the 1st
January 2013.
Both parties immediately realised the opportunity to further develop the relationship through the
Strategic Supplier Relationship Management model (SSRM).
The purpose of SSRM is to:
• Further develop collaborative working to meet the challenges that lie ahead
• Support delivery of the Department’s strategic objectives
• Jointly measure the relationship
In order to achieve this it was important that:
• TNT remained aligned to DWP’s strategic objectives
• DWP understood TNT’s corporate objectives
The SSRM initiative was jointly launched at an inaugural workshop on 31st
March 2013.

9. 9Department for Work & Pensions
TNT & DWP – Working as ‘One Team’
The engagement of both parties through the SSRM proved to be highly effective and resulted in
the creation of three distinct workstreams:
• Workstream 1 – Knowledge Sharing and Communication
• Workstream 2 – Value Creating Opportunities
• Workstream 3 – Security and Operational Delivery Forums
The workstreams continue to this day and to date have enabled:
• The delivery of improved operational processes
• The implementation of a number of strategic Departmental projects
• Cost savings of £700k (realised in year one)
The SSRM philosophy is now embedded as a ‘BAU’ way of working to provide sustainable
platform for collaboration, engagement and value creation.

10. 9Department for Work & Pensions
TNT & DWP – Working as ‘One Team’
The engagement of both parties through the SSRM proved to be highly effective and resulted in
the creation of three distinct workstreams:
• Workstream 1 – Knowledge Sharing and Communication
• Workstream 2 – Value Creating Opportunities
• Workstream 3 – Security and Operational Delivery Forums
The workstreams continue to this day and to date have enabled:
• The delivery of improved operational processes
• The implementation of a number of strategic Departmental projects
• Cost savings of £700k (realised in year one)
The SSRM philosophy is now embedded as a ‘BAU’ way of working to provide sustainable
platform for collaboration, engagement and value creation.