Boris Golob

strategy management loyalty crm strategija inovacija customer plan performance process customercentric competencies core business bpr tqm benchmarking segmentation outsourcing supply strategic mission vision chain planning strateško platno ideja razvoj upravljanje prodaja ltv cem kartica lojalnost outcome disruptive innovation sales eparate tags by comma boris golob sposlovni model prodajni alati ključni kupci kam platno ponude vrijednosti golob ponuda vrijednosti posao kupca disruption rast kupca disruptivna kreativnost posao okolnosti job to be done business model spreadsheets ....? presentations mintzberg porter pokazatelji strateško uprava projekt rješenja selling sollution done be job ocean blue poslovanje promjene matrix change