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Cyber War versus Cyber Realities Cyber War v.docx
Cyber War versus Cyber Realities
Cyber War versus
Cyber Realities
Cyber Conflict in the International System
Brandon Valeriano
and
Ryan C. Maness
Oxford University Press is a department of the University of
Oxford. It furthers the University’s objective of excellence in research,
scholarship, and education by publishing worldwide.
Oxford New York
Auck land Cape Town Dar es Salaam Hong Kong Karachi
Kuala Lumpur Madrid Melbourne Mexico City Nairobi
New Delhi Shanghai Taipei Toronto
With offices in
A rgentina Austria Brazil Chile Czech Republic France Greece
Guatemala Hungar y Italy Japan Poland Portugal Singapore
South Korea Switzerland Thailand Turkey Ukraine Vietnam
Oxford is a registered trademark of Oxford University Press
in the UK and certain other countries.
Published in the United States of A merica by
Oxford University Press
198 Madison Avenue, New York, N Y 10016
© Oxford University Press 2015
A ll rights reser ved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, without the prior
permission in writing of Oxford University Press, or as expressly permitted by law,
by license, or under terms agreed with the appropriate reproduction rights organization.
Inquiries concerning reproduction outside the scope of the above should be sent to the
R ights Department, Oxford University Press, at the address above.
You must not circulate this work in any other form
and you must impose this same condition on any acquirer.
Librar y of Congress Cataloging-in-Publication Data
Valeriano, Brandon.
Cyber war versus cyber realities : cyber conflict in the international system /
Brandon Valeriano, Ryan C. Maness.
pages cm
ISBN 978–0–19–020479–2 (hardback)
1. Cyberspace operations (Militar y science) 2. Cyberterrorism.
3. Technolog y and international relations. 4. Internet and international
relatins. I. Maness, Ryan C. II. Title.
U163.V36 2015
355.4—dc23
2014039240
9 8 7 6 5 4 3 2 1
Printed in the United States of A merica
on acid-free paper
Dedicated to John Vasquez and J. David Singer
CO N T E N T S
Preface ix
Acknowledgments xiii
1. The Contours of the Cyber Conflict World 1
2. Cyber Power, Cyber Weapons, and Cyber Operations 20
3. Theories of Cyber Conflict: Restraint, Regionalism, Espionage, and Cyber
Terrorism in the Digital Era 45
4. The Dynamics of Cyber Conflict Between R ival Antagonists 78
5. The Impact of Cyber Actions: Cyber Events and the Conflict-Cooperation
Nexus 109
6. Stuxnet, Shamoon, and Bronze Soldier: The Impact and Responses to Cyber
Operations 137
7. Cyber Conflict and Non-State Actors: Weapons of Fear 164
8. Cyber Rules: Encouraging a System of Justice and Proportionality in Cyber
Operations 188
9. Conclusion 209
Appendix: Research Methods 229
Notes 233
References 249
Index 259
P R E FA C E
PROJEC T B EGINNINGS
We started working in the cyber security field in 2010 w.
Cyber terrorism, by definition, is the politically motivated use.docx
Cyber terrorism, by definition, is the politically motivated use of computers and information technology to cause severe disruption or widespread fear in society. The Center for Strategic and International Studies reported in March 2019 that Chinese Hackers targeted at least 27 Universities to steal Naval Technologies research, being one of many cyber-terrorist attacks. Besides these attacks, Hacktivism is a cyber-attack either by legal or illegal digital means in the pursuit of political ends, free speech, and the right of free speech. A most notable example would be the group Anonymous conducting numerous hacks from 2008 to 2012 against companies, organizations, and even governments that go against their moral codes. Behind the Tunisia Operation in 2010, Anonymous took down eight government websites with DDOS (Distributed Denial of Service) attacks in support of Arab Spring movements. Between the two Cyberterrorism is meant to instill fear and panic in society. At the same time, Hacktivism brings about a voice or an opposition to the government and other organizations to support a cause against them. Hacktivism is more politically based, pointing out flaws in the system raising awareness on our rights as human beings. Advances in technology lead to newer and different types of attacks either group can conduct. From viruses waiting for you to log into your bank account to massive-scale attacks against the banks' systems themselves, terrorists, or hacktivists, have infinite ways to infiltrate and attack for their cause. Many laws have been put in place to combat these groups, acts put in place such as Cybersecurity Information Sharing Act (CISA) or Cybersecurity Enhancement Act of 2014 helping share information and build research and development to fight against cyber-attacks. Given the push against both groups by our government, I can't help but feel concern for our rights and freedoms that may be infringed upon that our government or some corporation is doing while combating the whistleblower with Hacktivist tactics. It only keeps me and others mindful while fighting against cyberattacks that may be classified as cyberterrorism. There is a fine line on what would be a genuine noble act of hacking or something labeled as cyberterrorism placing information and lives at risk, its not so black and white as some areas can be considered grey. Thankfully some events in history, thanks to Hacktivism has brought good results that benefit society, such as Operation "Nice" which organized to hunt down the terrorist responsible for attacks in the French city, killing nearly a hundred people. Also, Operation Darknet which infiltrated 40 child pornography websites publishing 1500 plus names of frequent visitors to the sites stopping such activity. In these instances, I am for hacktivism and specific groups that act for the benefit of society and our rights as humans.
Cyberterrorism. (n.d.). Retrieved from
https://www.dictionary.com/browse/cyberterroris.
Cyber Security ThreatsYassir NourDr. Fonda IngramETCS-690 .docx
Cyber Security Threats
Yassir Nour
Dr. Fonda Ingram
ETCS-690
Cybersecurity Research Seminar
Date: 02/08/2019
1. Denial-of-Service (DoS) Attacks
A denial-of-service (DoS) is any kind of assault where the assailants (programmers) endeavor to keep real clients from getting to the service.
Programmer sends undesirable high volumes of traffic through the system until it ends up stacked and can never again work.
https://www.incapsula.com/ddos/ddos-attacks/denial-of-service.html
2
Company and summary of how the threat affected the firm
Deezer, an online music streaming service, says it was affected by a vast scale DDoS assault on June 7 through a botnet, which brought about the organization's site being down for a few hours.
https://www.theguardian.com/technology/2014/jun/10/deezer-user-data-hack-attack-ddos
3
Possible
Solution
s
These threats could been avoided by:
Reinforcing the security frameworks and servers
WAFs (Web Application Firewalls) are an incredible instrument to use against these assaults as they give you more command over your web traffic while perceiving malicious web misuses.
2. Malware
A malware assault is a sort of cyber-attack in which malware or malicious programming performs exercises on the unfortunate casualty's PC system, more often than not without his/her insight.
In straightforward words, it is a code with the expectation to takes information or obliterates something on the PC.
https://us.norton.com/internetsecurity-malware.html
5
Company and summary of how the threat affected the firm
Onslow Water and Sewer Authority (OWASA) on October 15, 2018, was assaulted by Ryuk ransomware making huge harm to the association's system and brought about various databases and systems being modified starting from the group up.
The ransomware corrupted vast quantities of endpoints and requested higher payments than what we ordinarily observe (15 to 50 Bitcoins).
https://blog.malwarebytes.com/cybercrime/malware/2019/01/ryuk-ransomware-attacks-businesses-over-the-holidays/
6
Possible
.
Cyber Security in Industry 4.0Cyber Security in Industry 4.0 (.docx
Cyber Security in Industry 4.0
Cyber Security in Industry 4.0 (IEEE) Using Emerging Technology to Improve Compliance As cyber threats, malicious software, and cyber-attacks continue to escalate in sophistication, and no industry can remain immune to these threats. The IEEE has used industry-inspired advances in innovation and implementation to promote the highest level of cybersecurity standards for the most robustly protected information and communication technology infrastructure, from networks and telecommunication systems through websites, digital certificates, and passwords, and other software-based systems (Ardito et al., 2019). This Enhanced Canada Cybersecurity Standards and Certificates (ECCS&C) project strives to provide a common framework for enhanced cybersecurity across all sectors. The fourth industrial revolution is referred to as cybersecurity in Industry 4.0 and is encompassing three discrete components: machine learning, artificial intelligence, and automation.The effects of these four technologies will most certainly impact the processes and processes aspects of technology adoption. Over the next decade, we will most certainly see further and the further rise of robotics (Ardito et al., 2019).
The industrial revolution will begin with smart factory security systems. For now, those systems are secure, but many manufacturers will soon provide safeguards against attack and malware threats to help prevent malware attacks and lawsuits. The processes can look simple like a boiler next to a giant hexagon. For example, all these processes would trigger heating or cooling at some point, and the heating or cooling can be controlled by digital control boxes connected to a smart grid (Shi et al., 2019).
The industrial network will soon have more people connected in more complex networks, such as industrial warehouses. All of these buildings can communicate with each other and can remotely activate or deactivate automation systems to reduce manufacturing costs. The need for the defense, control, and monitoring of systems and networks. The blockchain is the most viable platform for these purposes (Shi et al., 2019). Decentralization is gaining respect and confidence on a global scale, and so there is a renewed emphasis on the blockchain in the industry. There is an abundance of articles on the blockchain's potential and benefits for companies. For example, more than fifty articles are covering the blockchain's potential for authentication, threat modeling, and development of social payment interfaces. Companies are beginning to explore smart contracts and smart systems for security, reputation, and data. All in all, it seems that all the evidence points to blockchain technology as the future of the financial industry (Shi et al., 2019).
References
Ardito, L., Petruzzelli, A. M., Panniello, U., & Garavelli, A. C. (2019). Towards Industry 4.0. Business Process Management Journal.
Shi, L., Chen, X., Wen, S., & Xiang, Y. (2019, December)..
Cyber Security and the Internet of ThingsVulnerabilities, T.docx
Cyber Security and the Internet of Things:
Vulnerabilities, Threats, Intruders
and Attacks
Mohamed Abomhara and Geir M. Køien
Department of Information and Communication Technology,
University of Agder, Norway
Corresponding Authors: {Mohamed.abomhara; geir.koien}@uia.no
Received 14 September 2014; Accepted 17 April 2015;
Publication 22 May 2015
Abstract
Internet of Things (IoT) devices are rapidly becoming ubiquitous while IoT
services are becoming pervasive. Their success has not gone unnoticed and
the number of threats and attacks against IoT devices and services are on the
increase as well. Cyber-attacks are not new to IoT, but as IoT will be deeply
interwoven in our lives and societies, it is becoming necessary to step up
and take cyber defense seriously. Hence, there is a real need to secure IoT,
which has consequently resulted in a need to comprehensively understand the
threats and attacks on IoT infrastructure. This paper is an attempt to classify
threat types, besides analyze and characterize intruders and attacks facing IoT
devices and services.
Keywords: Internet of Things, Cyber-attack, Security threats.
1 Introduction
The recent rapid development of the Internet of Things (IoT) [1, 2] and its
ability to offer different types of services have made it the fastest growing
technology, with huge impact on social life and business environments. IoT has
Journal of Cyber Security, Vol. 4, 65–88.
doi: 10.13052/jcsm2245-1439.414
c© 2015 River Publishers. All rights reserved.
66 M. Abomhara and G. M. Køien
gradually permeated all aspects of modern human life, such as education,
healthcare, and business, involving the storage of sensitive information about
individuals and companies, financial data transactions, product development
and marketing.
The vast diffusion of connected devices in the IoT has created enormous
demand for robust security in response to the growing demand of millions or
perhaps billions of connected devices and services worldwide [3–5].
The number of threats is rising daily, and attacks have been on the increase
in both number and complexity. Not only is the number of potential attackers
along with the size of networks growing, but the tools available to potential
attackers are also becoming more sophisticated, efficient and effective [6, 7].
Therefore, for IoT to achieve fullest potential, it needs protection against
threats and vulnerabilities [8].
Security has been defined as a process to protect an object against physical
damage, unauthorized access, theft, or loss, by maintaining high confidential-
ity and integrity of information about the object and making information about
that object available whenever needed [7, 9]. According to Kizza [7] there is no
thing as the secure state of any object, tangible or not, because no such object
can ever be in a perfectly secure state and still be useful. An object is secure if
the process can maintain its maximum intrinsic value under different condi-
tions. S.
Cyber Security Gone too farCarlos Diego LimaExce.docx
Cyber Security Gone too far
Carlos Diego Lima
Excelsior College
BNS301 National Security Ethics and Diversity
How far is it too far when protecting the peoples' rights in cyberspace and its national security? In an ever-evolving cyber world, many states tend to infringe on citizens' cyber information privacy for their own accord. Sometimes governments overstep boundaries and bend the rules to protect the land and overstep the peoples' privacy to enforce rules and regulations. My final paper will analyze rules and regulations within the Cybersecurity realm within the United States. The National Security Strategy is a good guideline on the laws and what the U.S is looking to implement soon. This paper intends not to make conspiracy theories to show facts and existing laws and regulations on how the citizens' privacy has no longer been protected and some examples of historical events. (Snowden) had an ethical dilemma when he made his decisions. My paper will include my opinions and the bullet points below to construct a good argument on how the U.S can protect its citizens' privacy.
· National Security Strategy
· Cyber laws within the United States
· Privacy Laws
· Phone settings
· Phone Companies and laws sharing information to the government
· Internal agencies search and espionage laws
Edgar, T. H. (2017). Beyond Snowden privacy, mass surveillance, and the struggle to reform the NSA. Washington, D.C: Brookings Institution Press.
J., T. P., & Upton, D. (2016). Cyber security culture: Counteracting cyber threats through organizational learning and training. Routledge.
Miloshoska, D., & Smilkovski, I. (2016).
Http://uklo.edu.mk/filemanager/HORIZONTI 2017/Horizonti serija A volume 19/14. Security and trade facilitation - the evidence from Macedonia- Milososka, Smilkovski.pdf.
HORIZONS.A, 19, 153-163. doi:10.20544/horizons.a.19.1.16.p14
Omand, D. (2018). Principled Spying: The Ethics of Secret Intelligence. Georgetown University Pre Omand, D. (2018). Principled Spying: The Ethics of Secret Intelligence. Georgetown University Press.
Zimmerman, R. (2015). The Department of Homeland Security: Assessment, recommendations, and appropriations. New York: Nova.
Running Head: METHODS, RESULTS AND DISCUSSION 1
METHODS, RESULTS AND DISCUSSION
Kaytlin De Los Santos
Florida International University
METHODS, RESULTS AND DISCUSSION 2
Methods, Results and Discussion
Methods
Participants
One hundred and thirty-nine participants were randomly selected and requested to fill a
questionnaire during the study. Every one of the 48 researchers looked for about 3 participants
each who were strangers to them or students at FIU. The participants needed to have not taken a
psychology research methods class in the fall of 2019.
Male participants for the study were 53 which accounted 38.1% while female participants
were 86 which accounted for 61.9% of the total number of particip.
CW 1R Checklist and Feedback Sheet Student Copy Go through this.docx
CW 1R Checklist and Feedback Sheet: Student Copy
Go through this checklist before you submit your CW 1R assessment. You can also use this sheet to make notes on your tutor’s feedback in the following areas. This information will be essential when you are improving your draft.
Tutor’s comments
Part 3
Is your referencing complete and accurate?
Part 1
Have you evaluated the required number of sources?
Have you included all the sources in your evaluation in your list?
Is it clear how you have identified your sources as reliable and appropriate for academic use? Have you considered a number of aspects eg. currency, authority, etc?
Are your sources all clearly relevant to your topic?
Have you explained the key points or identified useful data from each source? Have you explained points in your own words?
Have you noted how you will use the source in your essay? Will it support a point / provide data / offer a counter-argument?
Have you identified the relationship between the information you have read? Do articles support an argument presented in another source? Provide additional information? Offer an alternative view?
Part 2
Have you included all your sources in part 2 in your outline?
Is your introduction clear? Have you included: the background /context for your essay? An overview of the essay structure?
Is your position clear?
Does your position relate to the main body of the essay? Do all your points relate to your position?
Is the development of your argument logical throughout your outline? Do any paragraphs seem repetitive / irrelevant or out of place?
For each paragraph
Is it clear how each paragraph develops your argument?
Does each paragraph focus and develop one key point?
Is the topic sentence clear?
Do the supporting points develop the topic sentence?
Is there clear evidence / data to support your points?
Are citations included for the support you will use?
Have you used more than one source for each paragraph?
Conclusion
Does your conclusion effectively answer your question?
1
BERNICE BOBS HER HAIR
by
F. Scott Fitzgerald
After dark on Saturday night one could stand on the first tee
of the golf-course and see the country-club windows as a
yellow expanse over a very black and wavy ocean. The
waves of this ocean, so to speak, were the heads of many
curious caddies, a few of the more ingenious chauffeurs, the
golf professional's deaf sister--and there were usually several
stray, diffident waves who might have rolled inside had they
so desired. This was the gallery.
The balcony was inside. It consisted of the circle of wicker
chairs that lined the wall of the combination clubroom and
ballroom. At these Saturday-night dances it was largely
feminine; a great babel of middle-aged ladies with sharp eyes
and icy hearts behind lorgnettes and large bosoms. The main
function of the balcony was critical. It occasionally showed
grudging admira.
CW 1 Car Industry and AIby Victoria StephensonSubmission.docx
CW 1 Car Industry and AI
by Victoria Stephenson
Submission date: 03-Jan-2020 12:53PM (UTC+0000)
Submission ID: 1239134764
File name: 14900_Victoria_Stephenson_CW_1_Car_Industry_and_AI_278016_1651532176.docx (39.1K)
Word count: 2448
Character count: 13114
Overall structure looks clear, but what is the main focus of paragraph
5?
Non-academic source
Referencing error
Good point /
s
Pt 1. Search method
issue 1
This is not the title of the article - it is 'Driving Tests Coming for Autonomous Cars'. Make sure your referencing
is accurate.
Pt 1. Search method
issue
This article does not come up on a Google Scholar
search.
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QM
QM
FINAL GRADE
60/100
CW 1 Car Industry and AI
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
Source Selection: 6 (One merit criteria met; two of the
sources are less academic)
Source Evaluation and Use of Sources: 7 (Both Merit
criteria met)
Processing Text: 6.5 (mid-mark) One Distinction criteria
met - main points are all clear, support is repetitive /
less clear in places - make sure you give specific
examples / data).
Research and Understanding: 4.5 - mid-mark awarded.
Search methods are unclear / could not be followed.
Conclusions are good and clearly indicate reading has
been undertaken and understood.
24 / 40
PAGE 1
Text Comment. Overall structure looks clear, but what is the main focus of paragraph 5?
PAGE 2
Non-academic source
Remember that your sources must be reliable/trustworthy. This means they should be books,
academic journal articles, or reports from governments or international organisations. Do not use
general websites as primary sources.
Referencing error
QM
QM
QM
QM
QM
QM
QM
Check the guidelines on the cover page of this submission template to make sure you have
formatted the reference accurately.
Good point / s
Pt 1. Search method issue
You have not explained where you found your source or have used a non-academic search engine.
This is not good practice for academic study; please use either Google Scholar, StarPlus or the
reference lists of other related academic papers.
Comment 1
Google Scholar would be a better starting point, or you could follow up on research cited in the
website article to make sure that the research is academic and non-biased.
PAGE 3
Text Comment. This is not the title of the article - it is 'Driving Tests Coming for Autonomous
Cars'. Make .
Recommended
Cyber War versus Cyber Realities Cyber War v.docx
Cyber War versus Cyber Realities
Cyber War versus
Cyber Realities
Cyber Conflict in the International System
Brandon Valeriano
and
Ryan C. Maness
Oxford University Press is a department of the University of
Oxford. It furthers the University’s objective of excellence in research,
scholarship, and education by publishing worldwide.
Oxford New York
Auck land Cape Town Dar es Salaam Hong Kong Karachi
Kuala Lumpur Madrid Melbourne Mexico City Nairobi
New Delhi Shanghai Taipei Toronto
With offices in
A rgentina Austria Brazil Chile Czech Republic France Greece
Guatemala Hungar y Italy Japan Poland Portugal Singapore
South Korea Switzerland Thailand Turkey Ukraine Vietnam
Oxford is a registered trademark of Oxford University Press
in the UK and certain other countries.
Published in the United States of A merica by
Oxford University Press
198 Madison Avenue, New York, N Y 10016
© Oxford University Press 2015
A ll rights reser ved. No part of this publication may be reproduced, stored in
a retrieval system, or transmitted, in any form or by any means, without the prior
permission in writing of Oxford University Press, or as expressly permitted by law,
by license, or under terms agreed with the appropriate reproduction rights organization.
Inquiries concerning reproduction outside the scope of the above should be sent to the
R ights Department, Oxford University Press, at the address above.
You must not circulate this work in any other form
and you must impose this same condition on any acquirer.
Librar y of Congress Cataloging-in-Publication Data
Valeriano, Brandon.
Cyber war versus cyber realities : cyber conflict in the international system /
Brandon Valeriano, Ryan C. Maness.
pages cm
ISBN 978–0–19–020479–2 (hardback)
1. Cyberspace operations (Militar y science) 2. Cyberterrorism.
3. Technolog y and international relations. 4. Internet and international
relatins. I. Maness, Ryan C. II. Title.
U163.V36 2015
355.4—dc23
2014039240
9 8 7 6 5 4 3 2 1
Printed in the United States of A merica
on acid-free paper
Dedicated to John Vasquez and J. David Singer
CO N T E N T S
Preface ix
Acknowledgments xiii
1. The Contours of the Cyber Conflict World 1
2. Cyber Power, Cyber Weapons, and Cyber Operations 20
3. Theories of Cyber Conflict: Restraint, Regionalism, Espionage, and Cyber
Terrorism in the Digital Era 45
4. The Dynamics of Cyber Conflict Between R ival Antagonists 78
5. The Impact of Cyber Actions: Cyber Events and the Conflict-Cooperation
Nexus 109
6. Stuxnet, Shamoon, and Bronze Soldier: The Impact and Responses to Cyber
Operations 137
7. Cyber Conflict and Non-State Actors: Weapons of Fear 164
8. Cyber Rules: Encouraging a System of Justice and Proportionality in Cyber
Operations 188
9. Conclusion 209
Appendix: Research Methods 229
Notes 233
References 249
Index 259
P R E FA C E
PROJEC T B EGINNINGS
We started working in the cyber security field in 2010 w.
Cyber terrorism, by definition, is the politically motivated use.docx
Cyber terrorism, by definition, is the politically motivated use of computers and information technology to cause severe disruption or widespread fear in society. The Center for Strategic and International Studies reported in March 2019 that Chinese Hackers targeted at least 27 Universities to steal Naval Technologies research, being one of many cyber-terrorist attacks. Besides these attacks, Hacktivism is a cyber-attack either by legal or illegal digital means in the pursuit of political ends, free speech, and the right of free speech. A most notable example would be the group Anonymous conducting numerous hacks from 2008 to 2012 against companies, organizations, and even governments that go against their moral codes. Behind the Tunisia Operation in 2010, Anonymous took down eight government websites with DDOS (Distributed Denial of Service) attacks in support of Arab Spring movements. Between the two Cyberterrorism is meant to instill fear and panic in society. At the same time, Hacktivism brings about a voice or an opposition to the government and other organizations to support a cause against them. Hacktivism is more politically based, pointing out flaws in the system raising awareness on our rights as human beings. Advances in technology lead to newer and different types of attacks either group can conduct. From viruses waiting for you to log into your bank account to massive-scale attacks against the banks' systems themselves, terrorists, or hacktivists, have infinite ways to infiltrate and attack for their cause. Many laws have been put in place to combat these groups, acts put in place such as Cybersecurity Information Sharing Act (CISA) or Cybersecurity Enhancement Act of 2014 helping share information and build research and development to fight against cyber-attacks. Given the push against both groups by our government, I can't help but feel concern for our rights and freedoms that may be infringed upon that our government or some corporation is doing while combating the whistleblower with Hacktivist tactics. It only keeps me and others mindful while fighting against cyberattacks that may be classified as cyberterrorism. There is a fine line on what would be a genuine noble act of hacking or something labeled as cyberterrorism placing information and lives at risk, its not so black and white as some areas can be considered grey. Thankfully some events in history, thanks to Hacktivism has brought good results that benefit society, such as Operation "Nice" which organized to hunt down the terrorist responsible for attacks in the French city, killing nearly a hundred people. Also, Operation Darknet which infiltrated 40 child pornography websites publishing 1500 plus names of frequent visitors to the sites stopping such activity. In these instances, I am for hacktivism and specific groups that act for the benefit of society and our rights as humans.
Cyberterrorism. (n.d.). Retrieved from
https://www.dictionary.com/browse/cyberterroris.
Cyber Security ThreatsYassir NourDr. Fonda IngramETCS-690 .docx
Cyber Security Threats
Yassir Nour
Dr. Fonda Ingram
ETCS-690
Cybersecurity Research Seminar
Date: 02/08/2019
1. Denial-of-Service (DoS) Attacks
A denial-of-service (DoS) is any kind of assault where the assailants (programmers) endeavor to keep real clients from getting to the service.
Programmer sends undesirable high volumes of traffic through the system until it ends up stacked and can never again work.
https://www.incapsula.com/ddos/ddos-attacks/denial-of-service.html
2
Company and summary of how the threat affected the firm
Deezer, an online music streaming service, says it was affected by a vast scale DDoS assault on June 7 through a botnet, which brought about the organization's site being down for a few hours.
https://www.theguardian.com/technology/2014/jun/10/deezer-user-data-hack-attack-ddos
3
Possible
Solution
s
These threats could been avoided by:
Reinforcing the security frameworks and servers
WAFs (Web Application Firewalls) are an incredible instrument to use against these assaults as they give you more command over your web traffic while perceiving malicious web misuses.
2. Malware
A malware assault is a sort of cyber-attack in which malware or malicious programming performs exercises on the unfortunate casualty's PC system, more often than not without his/her insight.
In straightforward words, it is a code with the expectation to takes information or obliterates something on the PC.
https://us.norton.com/internetsecurity-malware.html
5
Company and summary of how the threat affected the firm
Onslow Water and Sewer Authority (OWASA) on October 15, 2018, was assaulted by Ryuk ransomware making huge harm to the association's system and brought about various databases and systems being modified starting from the group up.
The ransomware corrupted vast quantities of endpoints and requested higher payments than what we ordinarily observe (15 to 50 Bitcoins).
https://blog.malwarebytes.com/cybercrime/malware/2019/01/ryuk-ransomware-attacks-businesses-over-the-holidays/
6
Possible
.
Cyber Security in Industry 4.0Cyber Security in Industry 4.0 (.docx
Cyber Security in Industry 4.0
Cyber Security in Industry 4.0 (IEEE) Using Emerging Technology to Improve Compliance As cyber threats, malicious software, and cyber-attacks continue to escalate in sophistication, and no industry can remain immune to these threats. The IEEE has used industry-inspired advances in innovation and implementation to promote the highest level of cybersecurity standards for the most robustly protected information and communication technology infrastructure, from networks and telecommunication systems through websites, digital certificates, and passwords, and other software-based systems (Ardito et al., 2019). This Enhanced Canada Cybersecurity Standards and Certificates (ECCS&C) project strives to provide a common framework for enhanced cybersecurity across all sectors. The fourth industrial revolution is referred to as cybersecurity in Industry 4.0 and is encompassing three discrete components: machine learning, artificial intelligence, and automation.The effects of these four technologies will most certainly impact the processes and processes aspects of technology adoption. Over the next decade, we will most certainly see further and the further rise of robotics (Ardito et al., 2019).
The industrial revolution will begin with smart factory security systems. For now, those systems are secure, but many manufacturers will soon provide safeguards against attack and malware threats to help prevent malware attacks and lawsuits. The processes can look simple like a boiler next to a giant hexagon. For example, all these processes would trigger heating or cooling at some point, and the heating or cooling can be controlled by digital control boxes connected to a smart grid (Shi et al., 2019).
The industrial network will soon have more people connected in more complex networks, such as industrial warehouses. All of these buildings can communicate with each other and can remotely activate or deactivate automation systems to reduce manufacturing costs. The need for the defense, control, and monitoring of systems and networks. The blockchain is the most viable platform for these purposes (Shi et al., 2019). Decentralization is gaining respect and confidence on a global scale, and so there is a renewed emphasis on the blockchain in the industry. There is an abundance of articles on the blockchain's potential and benefits for companies. For example, more than fifty articles are covering the blockchain's potential for authentication, threat modeling, and development of social payment interfaces. Companies are beginning to explore smart contracts and smart systems for security, reputation, and data. All in all, it seems that all the evidence points to blockchain technology as the future of the financial industry (Shi et al., 2019).
References
Ardito, L., Petruzzelli, A. M., Panniello, U., & Garavelli, A. C. (2019). Towards Industry 4.0. Business Process Management Journal.
Shi, L., Chen, X., Wen, S., & Xiang, Y. (2019, December)..
Cyber Security and the Internet of ThingsVulnerabilities, T.docx
Cyber Security and the Internet of Things:
Vulnerabilities, Threats, Intruders
and Attacks
Mohamed Abomhara and Geir M. Køien
Department of Information and Communication Technology,
University of Agder, Norway
Corresponding Authors: {Mohamed.abomhara; geir.koien}@uia.no
Received 14 September 2014; Accepted 17 April 2015;
Publication 22 May 2015
Abstract
Internet of Things (IoT) devices are rapidly becoming ubiquitous while IoT
services are becoming pervasive. Their success has not gone unnoticed and
the number of threats and attacks against IoT devices and services are on the
increase as well. Cyber-attacks are not new to IoT, but as IoT will be deeply
interwoven in our lives and societies, it is becoming necessary to step up
and take cyber defense seriously. Hence, there is a real need to secure IoT,
which has consequently resulted in a need to comprehensively understand the
threats and attacks on IoT infrastructure. This paper is an attempt to classify
threat types, besides analyze and characterize intruders and attacks facing IoT
devices and services.
Keywords: Internet of Things, Cyber-attack, Security threats.
1 Introduction
The recent rapid development of the Internet of Things (IoT) [1, 2] and its
ability to offer different types of services have made it the fastest growing
technology, with huge impact on social life and business environments. IoT has
Journal of Cyber Security, Vol. 4, 65–88.
doi: 10.13052/jcsm2245-1439.414
c© 2015 River Publishers. All rights reserved.
66 M. Abomhara and G. M. Køien
gradually permeated all aspects of modern human life, such as education,
healthcare, and business, involving the storage of sensitive information about
individuals and companies, financial data transactions, product development
and marketing.
The vast diffusion of connected devices in the IoT has created enormous
demand for robust security in response to the growing demand of millions or
perhaps billions of connected devices and services worldwide [3–5].
The number of threats is rising daily, and attacks have been on the increase
in both number and complexity. Not only is the number of potential attackers
along with the size of networks growing, but the tools available to potential
attackers are also becoming more sophisticated, efficient and effective [6, 7].
Therefore, for IoT to achieve fullest potential, it needs protection against
threats and vulnerabilities [8].
Security has been defined as a process to protect an object against physical
damage, unauthorized access, theft, or loss, by maintaining high confidential-
ity and integrity of information about the object and making information about
that object available whenever needed [7, 9]. According to Kizza [7] there is no
thing as the secure state of any object, tangible or not, because no such object
can ever be in a perfectly secure state and still be useful. An object is secure if
the process can maintain its maximum intrinsic value under different condi-
tions. S.
Cyber Security Gone too farCarlos Diego LimaExce.docx
Cyber Security Gone too far
Carlos Diego Lima
Excelsior College
BNS301 National Security Ethics and Diversity
How far is it too far when protecting the peoples' rights in cyberspace and its national security? In an ever-evolving cyber world, many states tend to infringe on citizens' cyber information privacy for their own accord. Sometimes governments overstep boundaries and bend the rules to protect the land and overstep the peoples' privacy to enforce rules and regulations. My final paper will analyze rules and regulations within the Cybersecurity realm within the United States. The National Security Strategy is a good guideline on the laws and what the U.S is looking to implement soon. This paper intends not to make conspiracy theories to show facts and existing laws and regulations on how the citizens' privacy has no longer been protected and some examples of historical events. (Snowden) had an ethical dilemma when he made his decisions. My paper will include my opinions and the bullet points below to construct a good argument on how the U.S can protect its citizens' privacy.
· National Security Strategy
· Cyber laws within the United States
· Privacy Laws
· Phone settings
· Phone Companies and laws sharing information to the government
· Internal agencies search and espionage laws
Edgar, T. H. (2017). Beyond Snowden privacy, mass surveillance, and the struggle to reform the NSA. Washington, D.C: Brookings Institution Press.
J., T. P., & Upton, D. (2016). Cyber security culture: Counteracting cyber threats through organizational learning and training. Routledge.
Miloshoska, D., & Smilkovski, I. (2016).
Http://uklo.edu.mk/filemanager/HORIZONTI 2017/Horizonti serija A volume 19/14. Security and trade facilitation - the evidence from Macedonia- Milososka, Smilkovski.pdf.
HORIZONS.A, 19, 153-163. doi:10.20544/horizons.a.19.1.16.p14
Omand, D. (2018). Principled Spying: The Ethics of Secret Intelligence. Georgetown University Pre Omand, D. (2018). Principled Spying: The Ethics of Secret Intelligence. Georgetown University Press.
Zimmerman, R. (2015). The Department of Homeland Security: Assessment, recommendations, and appropriations. New York: Nova.
Running Head: METHODS, RESULTS AND DISCUSSION 1
METHODS, RESULTS AND DISCUSSION
Kaytlin De Los Santos
Florida International University
METHODS, RESULTS AND DISCUSSION 2
Methods, Results and Discussion
Methods
Participants
One hundred and thirty-nine participants were randomly selected and requested to fill a
questionnaire during the study. Every one of the 48 researchers looked for about 3 participants
each who were strangers to them or students at FIU. The participants needed to have not taken a
psychology research methods class in the fall of 2019.
Male participants for the study were 53 which accounted 38.1% while female participants
were 86 which accounted for 61.9% of the total number of particip.
CW 1R Checklist and Feedback Sheet Student Copy Go through this.docx
CW 1R Checklist and Feedback Sheet: Student Copy
Go through this checklist before you submit your CW 1R assessment. You can also use this sheet to make notes on your tutor’s feedback in the following areas. This information will be essential when you are improving your draft.
Tutor’s comments
Part 3
Is your referencing complete and accurate?
Part 1
Have you evaluated the required number of sources?
Have you included all the sources in your evaluation in your list?
Is it clear how you have identified your sources as reliable and appropriate for academic use? Have you considered a number of aspects eg. currency, authority, etc?
Are your sources all clearly relevant to your topic?
Have you explained the key points or identified useful data from each source? Have you explained points in your own words?
Have you noted how you will use the source in your essay? Will it support a point / provide data / offer a counter-argument?
Have you identified the relationship between the information you have read? Do articles support an argument presented in another source? Provide additional information? Offer an alternative view?
Part 2
Have you included all your sources in part 2 in your outline?
Is your introduction clear? Have you included: the background /context for your essay? An overview of the essay structure?
Is your position clear?
Does your position relate to the main body of the essay? Do all your points relate to your position?
Is the development of your argument logical throughout your outline? Do any paragraphs seem repetitive / irrelevant or out of place?
For each paragraph
Is it clear how each paragraph develops your argument?
Does each paragraph focus and develop one key point?
Is the topic sentence clear?
Do the supporting points develop the topic sentence?
Is there clear evidence / data to support your points?
Are citations included for the support you will use?
Have you used more than one source for each paragraph?
Conclusion
Does your conclusion effectively answer your question?
1
BERNICE BOBS HER HAIR
by
F. Scott Fitzgerald
After dark on Saturday night one could stand on the first tee
of the golf-course and see the country-club windows as a
yellow expanse over a very black and wavy ocean. The
waves of this ocean, so to speak, were the heads of many
curious caddies, a few of the more ingenious chauffeurs, the
golf professional's deaf sister--and there were usually several
stray, diffident waves who might have rolled inside had they
so desired. This was the gallery.
The balcony was inside. It consisted of the circle of wicker
chairs that lined the wall of the combination clubroom and
ballroom. At these Saturday-night dances it was largely
feminine; a great babel of middle-aged ladies with sharp eyes
and icy hearts behind lorgnettes and large bosoms. The main
function of the balcony was critical. It occasionally showed
grudging admira.
CW 1 Car Industry and AIby Victoria StephensonSubmission.docx
CW 1 Car Industry and AI
by Victoria Stephenson
Submission date: 03-Jan-2020 12:53PM (UTC+0000)
Submission ID: 1239134764
File name: 14900_Victoria_Stephenson_CW_1_Car_Industry_and_AI_278016_1651532176.docx (39.1K)
Word count: 2448
Character count: 13114
Overall structure looks clear, but what is the main focus of paragraph
5?
Non-academic source
Referencing error
Good point /
s
Pt 1. Search method
issue 1
This is not the title of the article - it is 'Driving Tests Coming for Autonomous Cars'. Make sure your referencing
is accurate.
Pt 1. Search method
issue
This article does not come up on a Google Scholar
search.
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QM
QM
FINAL GRADE
60/100
CW 1 Car Industry and AI
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
Source Selection: 6 (One merit criteria met; two of the
sources are less academic)
Source Evaluation and Use of Sources: 7 (Both Merit
criteria met)
Processing Text: 6.5 (mid-mark) One Distinction criteria
met - main points are all clear, support is repetitive /
less clear in places - make sure you give specific
examples / data).
Research and Understanding: 4.5 - mid-mark awarded.
Search methods are unclear / could not be followed.
Conclusions are good and clearly indicate reading has
been undertaken and understood.
24 / 40
PAGE 1
Text Comment. Overall structure looks clear, but what is the main focus of paragraph 5?
PAGE 2
Non-academic source
Remember that your sources must be reliable/trustworthy. This means they should be books,
academic journal articles, or reports from governments or international organisations. Do not use
general websites as primary sources.
Referencing error
QM
QM
QM
QM
QM
QM
QM
Check the guidelines on the cover page of this submission template to make sure you have
formatted the reference accurately.
Good point / s
Pt 1. Search method issue
You have not explained where you found your source or have used a non-academic search engine.
This is not good practice for academic study; please use either Google Scholar, StarPlus or the
reference lists of other related academic papers.
Comment 1
Google Scholar would be a better starting point, or you could follow up on research cited in the
website article to make sure that the research is academic and non-biased.
PAGE 3
Text Comment. This is not the title of the article - it is 'Driving Tests Coming for Autonomous
Cars'. Make .
CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS .docx
CWTS
CWFT Module 7 Chapter 2
Eco-maps
1
ECO-MAPS
The eco-map helps to identify family resources at-a-glance. Areas of strength and concern are presented to assist in
creating a picture of the family’s world. Information is gathered in circles. Eco-maps are a snapshot in time.
Periodically update changes in connections to resources—especially natural familial and community resources to
maximize usefulness of the tool. The list below helps spur questions and generate deeper discussion about resources
and strengths during the initial visit.
Extended Family Medical/Health Care
Who is in the area that can be a support for you ALL family members: physical illness or disease
What kind of relationship Effects of chemical use
What kind of insurance
Income Effects of chemical use
Financial status Access to medical care
Sources of income Psychological illness, disease
Budgeting
Social Services/Resources
Friends County or Tribal/Financial Services/Child Welfare
Close – Supportive – Conflictive Names of workers
Where located Neighborhood centers
What kind of contact - frequency Agencies / counseling involved with in the past
Positive or negative experiences
Recreation
What do you do for fun Work/School
What do you do for relaxation Employment—past/present
What would you like to do What work are you interested in pursuing
Interests and / or hobbies What type of skills, vocation
What have you done in the past Degree or school until what grade
Positive or negative experiences
Spiritually/Religion
Spirituality and/or religious affiliation growing up Neighborhood
What kind of experiences did you have How long at present home
With what activities were you involved What is your neighborhood like
Current spiritual beliefs and religious affiliations Do you feel safe in your home and neighborhood
Where did you grow up, and what was it like
When showing connections with the ecomap, indicate the nature of the connections with a descriptive word or by
drawing different kinds of lines:
Strong connections: ----------
Tenuous connections: ._._._._
Stressful connections: //////
Draw arrows along the connection lines to signify the flow of energy and resources.
Identify significant people and fill in empty circles as needed. See the example Kelly Family below.
CWTS
CWFT Module 7 Chapter 2
Eco-maps
2
CHURCH/SPIRITUALITY
RECREATION
WORK/SCHOOL
FRIENDS
Extended Family/
Significant Others NEIGHBORHOOD
INCOME
SOCIAL SERVICES/
RESOURCES
NAME: ________________________
MEDICAL/
HEALTH CARE
STRENGTHS:
CONCERNS:
CWTS
CWFT Module 7 Chapter 2
Eco-maps
3
KELLY
FAMILY
Example
HEALTH CARE
EXTENDED
FAMILY
Absent father
WILLIAM
13
VERONA
9
GLORIA
14
SCHOOL
HOUSING:
Homeless
DANGEROUS
NEIGHBORHOOD
CHILD
WELFARE
(foster homes)
MFIP
BENEFITS
JOB TRAINING
Vocational
Rehabilitation
Prog.
Cw2 Marking Rubric Managerial Finance0Fail2(1-29) Fail.docx
Cw2 Marking Rubric Managerial Finance
0
Fail
2
(1-29) Fail
30-39
Fail
40-49
3rd
50-59
2:2
60-69
2:1
70+
1st
Grade Descriptors (Right)
Learning Pillars, Criterion Description and Expectations (Below)
Module Learning Outcome and Industry Competencies
Weighting
No attempt, No submission, Absent
Unsatisfactory, Poor, Week
Incomplete, Inadequate, Limited
Basic, Satisfactory, Sufficient
Appropriate, Fair, Reasonable,
Commendable, Competent, Judicious
Highly Commendable, Outstanding, Exceptional
1
Professional Skills - Executive Summary - Degree to which the executive summary explains the key themes and outcomes of the report in a one page summary
1A,1C
5%
As per grade descriptor
Poor attempt at identifying and
including key themes and/or outcomes. Is unlikely to be limited to one page only
The summary is limited in approach and
therefore incomplete. Possibly over one page in length.
Covers most of the key themes and
outcomes, basic use of information and sources, likely over one page in length.
A one page summary, which provides a
fair and appropriate executive summary to the report.
A commendable, one page summary.
Efficient structure which conveys and logically explains key themes and outcomes.
A strong one page summary. Which is
proficient in explaining key themes and outcomes. Very good structure to the summary.
2
Knowledge and Understanding:
- Introduction completeness and clarity of introduction to the organisation, background, context and rationale for the report being prepared
LO5,4A,4B,5A
10%
As per grade descriptor
Unsatisfactory introduction to the
organisation and background to report. Poor rational is presented. The scope of the report is very broad.
Incomplete introduction and/or background,
inadequate rationale for the report presented. Scope not adequately defined
Acceptable intro and/or background.
Somewhat basic rationale for the research presented. Satisfactory definition of report scope.
Appropriate introduction and/or
background. Fair rationale for the report presented. Scope reasonably well defined.
Commendable introduction and
background presented. Competent rationale presented. Scope well defined.
A strong and well articulated
introduction, the background is proficiently presented with excellent explanation of rationale to the report.
Scope very well defined.
3
Cognitive (thinking) Skills: Literature review:
Information is gathered from multiple, research- based sources. The appropriate content in consideration is covered in depth without being redundant. Sources are cited when specific statements are made. Significance to the
course is unquestionable
LO2,4A,1C,3C,3D
10%
As per grade descriptor
The literature review is
unsatisfactory in that the research content is irrelevant and/or incomplete with poor analysis and conclusions.
The literature review is inadequate in
that the research content is limited and/or incomplete with the same for it's analysis and conclusions.
The review is a.
Cyber AttacksProtecting National Infrastructure, 1st ed.Ch.docx
Cyber Attacks
Protecting National Infrastructure, 1st ed.
Chapter 6
Depth
Copyright © 2012, Elsevier Inc.
All Rights Reserved
1
Introduction
Anylayerofdefensecanfailatanytime,thusthe
introduction of
defense in depth
Aseriesofprotectiveelementsisplacedbetweenan
asset and the adversary
Theintentistoenforcepolicyacrossallaccesspoints
Copyright © 2012, Elsevier Inc.
All rights Reserved
2
Chapter 6 – Depth
Fig. 6.1 – General defense in depth schema
Copyright © 2012, Elsevier Inc.
All rights Reserved
3
Chapter 6 – Depth
Effectiveness of Depth
Quantifyingtheeffectivenessofalayereddefenseis often difficult
Effectivenessisbestdeterminedbyeducatedguesses
Thefollowingarerelevantforestimating
effectiveness
– Practical experience
– Engineering analysis
– Use-case studies
– Testing and simulation
Copyright © 2012, Elsevier Inc.
All rights Reserved
4
Chapter 6 – Depth
Fig. 6.2 – Moderately effective single layer of protection
Copyright © 2012, Elsevier Inc.
All rights Reserved
5
Chapter 6 – Depth
Effectiveness of Depth
• Whenalayerfails,wecanconcludeitwaseither
flawed
or
unsuited
to the target environment
• Nolayeris100%effective—thegoalofmakinglayers “highly” effective is more realistic
Copyright © 2012, Elsevier Inc.
All rights Reserved
6
Chapter 6 – Depth
Fig. 6.3 – Highly effective single layer of protection
Copyright © 2012, Elsevier Inc.
All rights Reserved
7
Chapter 6 – Depth
Fig. 6.4 – Multiple moderately effective layers of protection
Copyright © 2012, Elsevier Inc.
All rights Reserved
8
Chapter 6 – Depth
Layered Authentication
Anationalauthenticationsystemforeverycitizen would remove the need for multiple passwords, passphrases, tokens, certificates, and biometrics that weaken security
Singlesign-on(SSO)wouldaccomplishthis authentication simplification objective
However,SSOaccessneedstobepartofa multilayered defense
Copyright © 2012, Elsevier Inc.
All rights Reserved
9
Chapter 6 – Depth
Fig. 6.5 – Schema showing two layers of end-user authentication
Copyright © 2012, Elsevier Inc.
All rights Reserved
10
Chapter 6 – Depth
Fig. 6.6 – Authentication options including direct mobile access
Copyright © 2012, Elsevier Inc.
All rights Reserved
11
Chapter 6 – Depth
Layered E-Mail Virus and Spam Protection
Commercialenvironmentsareturningtovirtual,in- the-cloud solutions to filter e-mail viruses and spam
Tothatsecuritylayerisaddedfilteringsoftwareon individual computers
Antivirussoftwarehelpful,butuselessagainstcertain attacks (like botnet)
Copyright © 2012, Elsevier Inc.
All rights Reserved
12
Chapter 6 – Depth
Fig. 6.7 – Typical architecture with layered e-mail filtering
Copyright © 2012, Elsevier Inc.
All rights Reserved
13
Chapter 6 – Depth
Layered Access Controls
• Layeringaccesscontrolsincreasessecurity
• Addtothisthelimitingofphysicalaccesstoassets
• Fornationalinfrastructure,assetsshouldbecovered by as many l.
CVPSales price per unit$75.00Variable Cost per unit$67.00Fixed C.docx
CVPSales price per unit$75.00*Variable Cost per unit$67.00*Fixed Cost$100,000.00*Targeted Net Income$0.00*(assume 0 if you want to calculate breakeven)Calculated Volume12,500calculated* inputted by user
Social Networking Channels
Thomas Lamonte Esters
Independence University
29 September 2018
SOCIAL NETWORKING CHANNELS 1
I dislike social networking sites because of the dangerous hazards connected to it.
The ProCon article vividly describes the numerous benefits that are attached to the social networking sites such as connecting people, enhancing advertising and marketing, promoting research and education, assisting to spread information faster as compared to other media, connecting employers and employees and assisting the government to identify and prosecute criminals. These are just a few examples that the article illustrates to support the necessity of the social networking sites in the society today. According to the article, the social networking channels have significantly transformed different sectors such as businesses for the better since they can sell their products and services globally (Procon.org, 2018).
However, the detrimental effects connected with the social networking channels are also numerous and most of them may lead to permanent damage to our lives. It is very clear that the education is the backbone of our lives and also the key to success. Currently, about 69% of the American population use social media channels which is a drastic increase in the usage from 2008 where about 26% of the Americans were connected to the social media (Procon.org, 2018). Most of the social networking sites users are the youths who are in their lower grade level, colleges or even universities. The research shows that using social media when handling assignments decreases the quality of work and makes the students drop in their performance. Education is a core value to a successful life and allowing social media to intrude in the academics will be detrimental since it will lead to the production of incompetent individuals who may end up causing problems in the society (Rowell, 2015).
Moreover, the social media channels expose individuals’ to privacy problems and intrusion by any interested parties. In fact, nothing which is shared in the social media channels is private. According to the survey conducted, 81% of the people surveyed believed that social media is insecure. The government through the NSA (National Security Agencies) intrudes to people’s data and communication in social media meaning that their private information ends up in the hands of the government. Many people do not know about social media privacy settings and this means that they leave their social media accounts prone to invasion (Procon.org, 2018). Viruses such as Steck. Evl can also be propagated via the social media to cause harm to the users. Most of these viruses are spies and send users priv.
CYB207 v2Wk 4 – Assignment TemplateCYB205 v2Page 2 of 2.docx
CYB/207 v2
Wk 4 – Assignment Template
CYB/205 v2
Page 2 of 2
NIST Risk Management Framework Step
What is the key NIST Special Publication that guides this step?
What are the typically deliverables for this step??
Who typically works on the deliverables for this step??
Step 1
Categorize
<(list NIST special pub)
(Describe the deliverable)
(List Author)
Step 2
Select
Step 3
Implement
Step 4
Assess
Step 5
Authorize
Step 6
Monitor
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
A Selection From
HAMMURABI'S CODE OF LAWS
(circa 1780 B.C.)
Translated by L. W. King
CODE OF LAWS
2. If any one bring an accusation against a man, and the accused go to the river and leap into the river, if he sink in the river his accuser shall take possession of his house. But if the river prove that the accused is not guilty, and he escape unhurt, then he who had brought the accusation shall be put to death, while he who leaped into the river shall take possession of the house that had belonged to his accuser.
3. If any one bring an accusation of any crime before the elders, and does not prove what he has charged, he shall, if it be a capital offense charged, be put to death.
6. If any one steal the property of a temple or of the court, he shall be put to death, and also the one who receives the stolen thing from him shall be put to death.
14. If any one steal the minor son of another, he shall be put to death.
15. If any one take a male or female slave of the court, or a male or female slave of a freed man, outside the city gates, he shall be put to death.
17. If any one find runaway male or female slaves in the open country and bring them to their masters, the master of the slaves shall pay him two shekels of silver.
21. If any one break a hole into a house (break in to steal), he shall be put to death before that hole and be buried.
22. If any one is committing a robbery and is caught, then he shall be put to death.
25. If fire break out in a house, and some one who comes to put it out cast his eye upon the property of the owner of the house, and take the property of the master of the house, he shall be thrown into that self-same fire.
59. If any man, without the knowledge of the owner of a garden, fell a tree in a garden he shall pay half a mina in money.
108. If a tavern-keeper (feminine) does not accept corn according to gross weight in payment of drink, but takes money, and the price of the drink is less than that of the corn, she shall be convicted and thrown into the water.
112. If any one be on a journey and entrust silver, gold, precious stones, or any movable property to another, and wish to recover it from him; if the latter do not bring all of the property to the appointed place, but appropriate it to his own use, then shall this man, who did not bring the property to hand it over, be convicted, and he shall pay fivefold for all that had been entrusted to him.
.
CUSTOMERSERVICE-TRAINIGPROGRAM 2 TA.docx
CUSTOMER SERVICE- TRAINIG PROGRAM
2
TABLE OF CONTENTS
Introduction ------------------------------------------------------------------------------------------------------------3
Training Needs Analysis ---------------------------------------------------------------------------------------------4
Training Design -------------------------------------------------------------------------------------------------------9
Training Objectives --------------------------------------------------------------------------------------------------10
Training Methods ----------------------------------------------------------------------------------------------------11
Training Development ----------------------------------------------------------------------------------------------13
Training Evaluation -------------------------------------------------------------------------------------------------14
Appendix I ------------------------------------------------------------------------------------------------------------16
References ------------------------------------------------------------------------------------------------------------17
3
INTRODUCTION
Background
In contrast to Walmart’s ability in maintaining leadership as a multinational retail aiming sustainability,
corporate philanthropy and employment opportunity, the company is falling behind in terms of customer
service satisfaction. Despite to the effort of Walmart’s executives throughout these years, in building a better
relationship with their customers, it seems they remain still unsuccessful. This can be measured as their
satisfaction rating levels are still extremely low when compared to other businesses in the same industry. Per
the American Customer Satisfaction Index (ACSI) annual ranking for 2016, Walmart, “still between one of
the 10 companies with the worst customer satisfaction”. (Tim Denman-March 01, 2016)
Since we all recognize the crucial importance that represents to any business keeping their customers happy,
not only with the price of the product but most important with the service provided. I will create a training
plan mainly focused in the delivery of effective customer service practices for all Walmart customer services
associates. This training program will provide to all Walmart’s new hires and current associates the
opportunity of not only learning, but also expanding, reinforcing and creating consistency of their knowledge
on how to deal with customers in different situations. How to improve happiness for the customers while
shopping and how to improve the associate’s customer service attitude and efficiency with the goal of
offering an outstanding service. Ultimately, to achieve delivering an enjoyable shopping experience to all
Walmart’s clients. This training will be presented in five different modules; each module will represent a
fundamental aspect inside of customer service job in order to make the associates.
Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx
Customer Service
Test (Chapter 6 - 10)
Name:
Multiple Choice Questions (3 points each – please highlight your response)
1) ____ The Regional Sales Manager of a medical device company is an assertive person who proactively engages in confrontational dialogue during sales meetings of his company. Being a forceful businessman, he prefers firm handshakes in his interactions and is inclined to project a confident, arrogant demeanor. He is most likely to prefer what personality style:
a. Inquisitive
b. Rational
c. Expressive
d. Decisive
2) ____ An individual who favors solitary leisure activities over people-oriented activities is most likely to adopt what personality style:
a. Decisive
b. Expressive
c. Inquisitive
d. Rational
3) ____ People who adopt the inquisitive style differ from people who adopt the expressive style in that the former tends to be more like which of the following:
a. Volunteers feelings freely
b. Be very punctual and time conscious
c. Enjoys engaging individuals in person
d. Prefers informality and closeness in interactions
4) ____ A customer approaches a salesperson to discuss details of a product he is interested in. Given her preference for the expressive style, which of the following would the customer likely be interested in:
a. The bottom line of using the product
b. Instructions that discuss the use of the product
c. Questions related to rebates and other technical information
d. The color and sizes that the product is available in
5) ____ A good way to establish good relationships with an internal customer is to:
a. Tell your co-worker about all your work and family challenges
b. Wear strong fragrances to make sure you get noticed
c. Stay connected by stopping by their work area periodically
d. Forward your calls to him/her when you are away from your desk
6) ____ One strategy for dealing with talkative customers is to:
a. Ignore all the other customers while listening to them
b. Roll your eyes and look away
c. Direct them to your co-workers
d. Used closed-end questions to guide the conversation
7) ____ Which of the following is the last step of the problem solving model:
a. Evaluate the alternatives
b. Identify the alternatives
c. Monitor the results
d. Make a decision
8) ____ The Customer Experience Representative is confronted by an upset customers and uses a problem solving model to address the issue. She first identified the problem. The next step she should take is:
a. Monitor the results
b. Identify the alternatives
c. Make a decision
d. Evaluate the alternatives
9) ____ The last step of the service recover process is:
a. Show compassion
b. Conduct a follow up
c. Take further action
d. Apologize another time
10) ____ Which of the following statements is an example of an individualistic culture:
a. A country that provides all of it citizens with complete healthcare
b. A native tribe whose members pursue personal goals over the tribe’s
c. An ethnic group that runs all its decis.
Customer Value Funnel Questions1. Identify the relevant .docx
Customer Value Funnel Questions
1. Identify the relevant macroenvironmental factors (level 1). What impact do these issues have on the focal organization?
2. Discuss the market factors (level 2). How do collaboration, competition, suppliers and regulators affect the performance of the focal organization?
.
Customer service is something that we have all heard of and have som.docx
Customer service is something that we have all heard of and have some degree of familiarity with. However, customer service issues are a frequent complaint amongst customers. Using the Internet or another resource identify an organization with a reputation in customer service excellence. Then find another that has had a long history of customer service issues and complaints.
How do organizations promote customer service excellence?
What are the effects of poor customer service?
How does quality tie into customer service?
How can organizations improve their customer service models?
.
Customer requests areProposed Cloud Architecture (5 pages n.docx
Customer requests are:
Proposed Cloud Architecture (5 pages needed from step 1 to step 5)
Final Report Evaluating AWS and Azure Providers (5 pages (step1 to5) + 2 pages from step 6 to 7 = the final report would be 7 pages), also you will find
the template for the final
report is on the last pages
Below are the instructions
Since you have become familiar with the foundations of cloud computing technologies, along with their risks and the legal and compliance issues, you will now explore cloud offerings of popular cloud providers and evaluate them to recommend one that would be the best fit for BallotOnline.
In this project, you will first learn about networking in the cloud and auxiliary cloud services provided by cloud vendors. Next, you will explore cloud computing trends, best practices, and issues involved in migrating IT deployments to the cloud, as well as typical architectures of cloud deployments. Then, you will apply your findings to propose a general architecture for BallotOnline’s cloud deployment to best address the company’s business requirements.
Once you have selected a deployment architecture, you will research two leading cloud vendors: Amazon Web Services (AWS) and Microsoft Azure. Exploring and comparing the tools available for application migration will enable you to recommend a vendor to the executives in your final report. The final deliverable is a written report to BallotOnline management, describing the results of your research and recommending the cloud deployment architecture and the vendor for its deployment, with justification.
Your final report should demonstrate that you understand the IT needs of the organization as you evaluate and select cloud providers. The report should include your insights on the appropriate direction to take to handle the company’s IT business needs. You will also be assessed on the ability to integrate relevant risk, policy, and compliance consideration into the recommendations, as well as the clarity of your writing and a demonstration of logical, step-by-step decision making to formulate and justify your ideas.
Check the
Project 3 FAQ thread
in the discussion area for any last-minute updates or clarifications about the project.
Step 1: Research Networking and Auxiliary Services in the Cloud
The executives at BallotOnline have been impressed with your research on cloud computing thus far. While there are a variety of
cloud providers
, BallotOnline is considering using Amazon Web Services (AWS) and Microsoft Azure, two of the top providers in the market. BallotOnline's executives want you to help determine which would be the best provider for the organization.
You will start with learning about
internet networking basics
and
cloud networking
. You will also research many
cloud services
that cloud providers make available to their customers to help them take full advantage of cloud service and deployment models.
Step 2: Research Cloud Trends, Best Practices, and Mig.
Customer Relationship Management Presented ByShan Gu Cris.docx
Customer Relationship Management
Presented By:
Shan Gu
Cristobal Vaca
Amber Vargas
Jasmine Villasenor- Team Leader
Xiaoqi Zhou
1
IST 309
Professor He
Group 10
3/18/20
23-25 minute presentation
Overview
Introduction to Customer Relationship Management (CRM)
Objectives of CRM
Different forms of CRM
Examples of businesses that use CRM
The problem, context, & architecture of CRM
The state of art & current best practices of CRM
Advantages and Disadvantages of CRM
Recommendations
2
Introduction to CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers
It’s seen as both an organizational strategy & information technology
Takes form in various systems and applications
Builds sustainable long-term customer relationships that create value for both the company and it’s customers
Contributes to customer retention & expansion of their relationships with advantageous existing customers
Obtains new customers
3
It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
CRM helps companies acquire new customers and retain and expand their relationships with profitable existing customers. Retaining customers is particularly important because repeat customers are the largest generator of revenue for an enterprise. Also, organizations have long understood that winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place.
The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Objectives
Who is CRM for?
Large businesses
Small businesses
Customers of both types of businesses listed above
4
Key Features:
stay connected to customers
streamline processes
provide visibility & easy access to data
improve efficiency & profitability
How does CRM benefit businesses?
Provides a clear overview of your customers
Can be used as both a sales and marketing tool
Contributes information from HR → Customer service → Supply-chain management
A CRM system gives eve#ryone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool, and embedding it in your business – from HR to customer services and supply-chain management.
E.
Custom Vans Inc. Custom Vans Inc. specializes in converting st.docx
Custom Vans Inc. Custom Vans Inc
. specializes in converting standard vans into campers. Depending on the amount of work and customizing to be done, the customizing could cost less than $1,000 to more than $5,000. In less than four years, Tony Rizzo was able to expand his small operation in Gary, Indiana, to other major outlets in Chicago, Milwaukee, Minneapolis, and Detroit.
Innovation was the major factor in Tony’ s success in converting a small van shop into one of the largest and most profitable custom van operations in the Midwest. Tony seemed to have a special ability to design and develop unique features and devices that were always in high demand by van owners. An example was Shower-Rific, which Tony developed only six months after he started Custom Vans Inc. These small showers were completely self-contained, and they could be placed in almost any type of van and in a number of different locations within a van. Shower-Rific was made of fiberglass and contained towel racks, built-in soap and shampoo holders, and a unique plastic door. Each Shower-Rific took 2 gallons of fiberglass and 3 hours of labor to manufacture.
Most of the Shower-Rifics were manufactured in Gary, in the same warehouse where Custom Vans Inc. was founded. The manufacturing plant in Gary could produce 300 Shower-Rifics in a month, but that capacity never seemed to be enough. Custom Vans shops in all locations were complaining about not getting enough Shower-Rifics, and because Minneapolis was farther away from Gary than the other locations, Tony was always inclined to ship Shower-Rifics to the other locations before Minneapolis. This infuriated the manager of Custom Vans at Minneapolis, and after many heated discussions, Tony decided to start another manufacturing plant for Shower-Rifics at Fort Wayne, Indiana.
The manufacturing plant at Fort Wayne could produce 150 Shower-Rifics per month. The manufacturing plant at Fort Wayne was still not able to meet current demand for Shower-Rifics, and Tony knew that the demand for his unique camper shower would grow rapidly in the next year. After consulting with his lawyer and banker, Tony concluded that he should open two new manufacturing plants as soon as possible. Each plant would have the same capacity as the Fort Wayne manufacturing plant. An initial investigation into possible manufacturing locations was made, and Tony decided that the two new plants should be located in Detroit, Michigan; Rockford, Illinois; or Madison, Wisconsin. Tony knew that selecting the best location for the two new manufacturing plants would be difficult. Transportation costs and demands for the various locations were important considerations.
The Chicago shop was managed by Bill Burch. This Custom Vans shop was one of the first established by Tony, and it continued to outperform the other locations. The manufacturing plant at Gary was supplying the Chicago shop with 200 Shower-Rifics each month, although Bill knew that the demand for the.
Curtis HillTopic 07 Assignment Long-Term Care ChartHA30.docx
The document discusses different types of long-term care services and compares their cost effectiveness, efficacy, and levels of patient satisfaction. It provides a chart that rates nursing homes, continuing care retirement communities, supportive housing programs, community services, and home care based on these three criteria. The document aims to help complete an assignment comparing and contrasting long-term care services.
Curve-fitting Project - Linear Model (due at the end of Week 5)I.docx
Curve-fitting Project - Linear Model (due at the end of Week 5)
Instructions
For this assignment, collect data exhibiting a relatively linear trend, find the line of best fit, plot the data and the line, interpret the slope, and use the linear equation to make a prediction. Also, find r2 (coefficient of determination)
and r (correlation coefficient). Discuss your findings. Your topic may be that is related to sports, your work, a hobby, or something you find interesting. If you choose, you may use the suggestions described below.
A Linear Model Example and Technology Tips are provided in separate documents.
Tasks for Linear Regression Model (LR)
(LR-1) Describe your topic, provide your data, and cite your source. Collect at least 8 data points. Label appropriately. (Highly recommended: Post this information in the Linear Model Project discussion as well as in your completed project. Include a brief informative description in the title of your posting. Each student must use different data.)
The idea with the discussion posting is two-fold: (1) To share your interesting project idea with your classmates, and (2) To give me a chance to give you a brief thumbs-up or thumbs-down about your proposed topic and data. Sometimes students get off on the wrong foot or misunderstand the intent of the project, and your posting provides an opportunity for some feedback. Remark: Students may choose similar topics, but must have different data sets. For example, several students may be interested in a particular Olympic sport, and that is fine, but they must collect different data, perhaps from different events or different gender.
(LR-2) Plot the points (x, y) to obtain a scatterplot. Use an appropriate scale on the horizontal and vertical axes and be sure to label carefully. Visually judge whether the data points exhibit a relatively linear trend. (If so, proceed. If not, try a different topic or data set.)
(LR-3) Find the line of best fit (regression line) and graph it on the scatterplot. State the equation of the line. (LR-4) State the slope of the line of best fit. Carefully interpret the meaning of the slope in a sentence or two.
(LR-5) Find and state the value of r2, the coefficient of determination, and r, the correlation coefficient. Discuss your findings in a few sentences. Is r positive or negative? Why? Is a line a good curve to fit to this data? Why or why not? Is the linear relationship very strong, moderately strong, weak, or nonexistent?
(LR-6) Choose a value of interest and use the line of best fit to make an estimate or prediction. Show calculation work.
(LR-7) Write a brief narrative of a paragraph or two. Summarize your findings and be sure to mention any aspect of the linear model project (topic, data, scatterplot, line, r, or estimate, etc.) that you found particularly important or interesting.
You may submit all of your project in one document or a combination of documents, which may consist of word processing documents or sprea.
Curtis HillHA3110D - Quality Improvement and Risk ManagementLP.docx
Curtis Hill
HA3110D - Quality Improvement and Risk Management
LP03.2 Assignment Self-Improvement Project
Self-improvement Project Worksheet
HA3110
Healthcare Quality Improvement & Risk Management
1. Perhaps the most widely used improvement model is the PDSA model which is what you will use for your self-improvement project in this course.
2. You have the autonomy to choose your project from this list:
a. accepting criticism
b. budgeting (personal or family)
c. communication skills
d. healthy Lifestyle (includes weight loss, diet and exercise)
e. smoking cessation
f. stress reduction
g. stress related to time management
h. time management.
3. Due to time constraints and the scope of this course, your measures and resulting data display has been done for you.
Use this form for your work: Just click in the box and type, although with extensive dialogue, the format might change, but it will not affect the content of the document.
1. What is it you want to improve: (Also referred to as your Aim Statement)
(
Smoking cessation.
)
(
Full smoking cessation
) (
By
t
KLH
he
end of the year.
)
2. How much: 3. By when:
3. (
Plan
)By completing the above, you have described how you will know if the changes create
an improvement.
4. (
I will use a 7 weeks
likert
survey and a line graph.
)What Likert Survey and run chart will you use?
Complete to here for LP3.2 Drop Box: Project Topic
This is where you continue your planning stage (perhaps the most important phase of the PDSA cycle). Find evidence-based information on best practice related to your topic. Remember, in quality improvement it is not always up to you to reinvent the wheel. What works for others and supported by studies and research should work for you. (However, always give them credit when credit is due). Although you will be using the Likert survey, you are required to provide the “theory” behind you work.
In your update for Week 4, provide a review of how you have implemented the Plan stage of the PDSA Improvement Model (250-350 words). Copy any paste your response to the LP4.2 drop box.
(
The first step of
quiting
smoking is having a reason why one really wants to
quit .There
are a number of reasons of wanting to quit smoking which include:
Improving health-this is mostly the main
reason.In
some
cases,quiting
smoking because of health issues comes from the doctor’s advice but most times it is a self
madedecision.oking
increases once risk of throat
cancer,lungcancer,heartdisease,emphysema
gumdisease,ulcers
and high blood
pressure.In
some instances the victim just wants to feel healthier by avoiding smoke caused
coughing,sore
throats and poor athletic ability thus the urge to quit.
Better looks-smoking can result to stained
teeth,dull
skin and wrinkles
therefore an urge to quit.
)
(
Plan
)
In the ideal situation, you would begin the DO stage by testing on a small scale.
Here you wi.
curriculum and Islamic values2 The impact of the linguisti.docx
curriculum and Islamic values 2
The impact of the linguistic hegemony of English on the Islamic values of English text books in
Saudi Arabia: evaluating the content of English textbooks of secondary stage (Super Goal 6).
Mona Al-Qahtani
Thesis Proposal (December 13, 2018)
University of King Khalid University, Dept. of Applied Linguistics, Languages and Translation
curriculum and Islamic values
curriculum and Islamic values
Abstract
This paper attempts to propose ways to merge Islamic values in English textbooks and teaching methods in the secondary stage. These values include: optimizing the use of instructional materials to contain Islamic values, as well as preparing teachers to be with multiple efficiencies. Furthermore, this paper includes the teaching of English materials in a context that is compatible with Islamic objectives. By doing so, Saudi Students can maintain their Islamic identity and values. Moreover, this integration of Islamic teachings in textbooks would protect students of the split personalities that occur when Muslim youths learn English from textbooks that are heavily full of Western values. Simultaneously, Saudi Students in youth age will have English competence as a fort fortified to encounter their future.
1 Introduction
One day, I had a class titled as "They said, we said" and the lesson was designed inappropriately for Muslim students. In the coursework, there were pictures representing a group of people in a coffee shop named "The gossip café". In the picture, the group of people is shown talking and laughing in an inappropriate way. When I wanted to extract the Islamic aspects in the picture, I felt that there was something wrong. Nevertheless, I continued talking to my students about backbiting. I said that we should not listen to what others say about people, as it is extremely against the teachings of our religion. However, a student named Ahlam stopped me and said that this thing is being done mostly by all students, and she thought it is normal because everyone has the right to talk freely about whomever he/she wants. A year after the incident took place, I had been admitted to complete a Master’s degree. In one of his classes, professor Abdullah asked us a question "What is the role of you as English student to serve Islam?" at the same time, I remembered my student, Ahlam, who was the main rational reason to select this topic. My reasoning for this quick memory was an entrance to this research.
As Kachru's divided (1985, 1992),Saudi Arabia is considered one of the Expanding Circle countries where English is used as a foreign language. Saudi Arabia devoted great attention to English teaching and training. However, such efforts faced enormous resistance by people in Kingdom of Saudi Arabia who think that English is still carrying Judeo-Christian values and Western beliefs(Karmani, 2005a; b; c as cited in Alshammari,2015,366).Therefore, Ratnawati (2005) said that one of the point convergence.
Currently, I feel that the current number one most pressing issu.docx
Currently, I feel that the current number one most pressing issue regarding homeland security is boarder patrol. This is because of the COVID-19 Virus that has reached a pandemic phase within the country. I do feel fair to say that I feel the pressing issue with homeland security changes constantly with society and what is transpiring within society. My suggestion as a remedy would be to follow suit of what Japan did in the pandemic of influenza in 2009, within their country. “In the early stages of Pandemic (H1N1) 2009, border control measures were taken by quarantine stations to block the entry of infected individuals into Japan and community containment measures were implemented to prevent the spreading” (Sakaguchi, Tsunoda, Wada, Ohta, Kawashima, Yoshino, & Aizawa, 2012, para. 4). Later still facing the virus they added additional measures to the boarder control process to insure their country the best measures were being taken. “For entry screening, a health declaration form and an infrared thermoscanner were used to detect symptomatic passengers. Passengers indicated for the rapid influenza test underwent the test followed by RT-PCR. Patients positive for H1N1 were isolated, and close contacts were quarantined” (Skaguchi, et al., para. 6). As people are still continuing to travel not necessarily for a need but a desire, I feel this would decrease the chances of the spread of COVID.
The course did not change my mind or opinion about homeland security, however; it did teach me additional knowledge of departments that had not even imagined that were related to homeland security. One in particular is the EPA, I found out that in a true disaster water of course is a resource that we cannot live without, so it is imperative for the protection of our resources. “As a part of critical infrastructure, they become more than water plants but targets for the terrorist” (Nemeth, 2016, p. 467). I feel that society does not appreciate that we actually have running water and cannot survive without that luxury. I know many that know how to utilize natural water for survival and will be fine, however; I also know many that would die within the timeframe of dehydration setting in.
I honestly feel that my aha moment came from the knowledge of the preparedness that the department of homeland security attempts to take. I was very impressed with their tactical measures of being willing and ready for all occurrences. However; we all know you cannot be prepared for everything, but they are attempting to follow God’s instructions of being prepared for your enemy. 1 Corinthians 16:13 (King James Version) is a good example of being prepared “Watch ye, stand fast in the faith, quit you like men, be strong.”
References
Nemeth, C. P. (2016).
Homeland security: An introduction to principles and practices
(3rd ed.). Boca Raton, FL: Taylor & Francis (CRC Press). ISBN: 9781498749091.
Sakaguchi, H., Tsunoda, M., Wada, K., Ohta, H., Kawashim.
Current Tax System •Why do we have an income tax, what is the le.docx
Current Tax System
• Why do we have an income tax, what is the legal basis, how does congress use tax law?
• What is the audit process utilized by the IRS as part of the administration of tax law?
• What ethical guidelines will apply to you in your tax practice?
Tax Law
• What are the economic, social, equity, and political considerations that justify various aspects of the tax law?
• Describe the role played by the IRS and the courts in the evolution of the federal tax system
• What is the purpose of each of these three sources of tax law: statutory, administrative, and judicial ?
Deductions and Exemptions
• Define all parts of the federal income tax formula
• Arrive at the correct number of personal exemptions
• Apply dependency exemption rules
• Calculate the tax liability
• Determine the correct filing requirement and status for a taxpayer
• Understand basic property transaction rules
Gross Income - Concepts and Inclusions
• Distinguish between the economic, accounting, and tax concepts of gross income
• Determine if a taxpayer should pay the tax on a particular item of income
• Determine if certain items are considered income by applying the Internal Revenue Code rule
Exclusions from Gross Income
After completing this section, you should be able to do the following:
• Identify when to exclude an item from gross income
• Identify when receipts can be excluded under the tax-benefit rule
• Describe when income must be reported from the discharge of indebtedness
Deductions and Losses in General
• Determine the benefit derived from deductions for and from adjusted gross income
• Determine the special rules that apply to the following items: public policy limitations, political activities, excessive executive compensation, investigation of business opportunities, hobby losses, vacation-home rentals, payment of others' expenses, personal expenditures, capital expenditures, related-party transactions, and expenses related to tax-exempt income
Business Expenses
• Determine how to apply a bad debt deduction
• Determine the tax effects of worthless securities, including §1244 stock
• Correctly apply the tax rules for deductible and nondeductible losses of individuals
• Determine the proper application of a casualty loss deduction
• Calculate the domestic production activities deduction
• Determine the effect of the carry back and carryover provisions
Depreciation
• Identify the time periods for the different tax depreciation methods
• Determine the cost recovery under MACRS
• Identify listed property and special rules for them
• Calculate the amortization amount for an intangible asset
Employee Expenses
• List the business and personal expenditures that are deductible either as miscellaneous itemized deductions or as other itemized deductions
• Calculate the moving expense deduction
• Calculate the contribution to a retirement account
• Identify limitations on itemized .
CurrentIssueResponseThepurposeoftheCurrent.docx
Current
Issue
Response
The
purpose
of
the
Current
Issue
Response
or
CIR
has
several
layers.
Each
CIR
should
do
the
following:
1. Improve
analytical
skills
2. Improve
argumentative
writing
skills
3. Expand
critical
thinking
4. Attain
knowledge
of
current
issues,
locally,
nationally
and
globally
5. Challenge
personal
ideologies
Your
Task
For
each
CIR
you
will
research
a
current
issue.
Each
CIR
should
be
on
a
different
topic
and
should
vary
from
local
news
to
world
news.
§ Begin
your
CIR
by
properly
introducing
the
topic,
the
name
of
the
article
and
it’s
author
or
editor
§ Explain
what
sparked
your
interest
in
this
particular
topic
§ Respond
to
the
issue
– here
you
can
discuss
how
you
feel,
offer
solutions,
validate
the
issue
or
problem,
expand
on
frustrations,
etc.
Keep
in
mind
that
response
papers
are
informal
records
of
your
thoughts,
impressions
and
reactions;
therefore
writing
a
complete
summary
of
the
issue
is
not
acceptable.
Being
right
is
irrelevant:
there
are
no
right
or
wrong
responses.
What
I
want
is
your
thoughtful
engagements
with
these
current
issues,
happening
now,
today.
Requirements
·
Length:
at
least
one
FULL
page,
please
not
more
than
1
½
·
you
must
include
a
works
cited
page
and
provide
in-text
citation
if
you
incorporate
quotes.
Failure
to
do
either
of
these
is
a
form
of
plagiarism
and
will
result
in
an
automatic
zero
·
You
ARE
allowed
to
use
first
and
second
person
references
(“I”
and
“you”)
·
Follow
ALL
MLA
guidelines
·
Title
– should
be
CIR
#1,
CIR#2,
CIR#3,
and
so
forth
Please
refer
to
your
Writers
Reference
textbooks
or MLA
guidance
upload
on
D2L
for
more help
on
formatting.
.
Current Readings + DiscussionArticle #1 Arnheim, R. (1999). B.docx
Current Readings + Discussion
Article #1: Arnheim, R. (1999). Buildings and human figures aware of each other. Leonardo, 32, 197-198.
Article #6: Martin, F. D. (1978). On Perceiving Paintings and Sculpture. Leonardo, 11, 287-292
Field Trip: Pyramid Hill Sculpture Park and Museum
“Adam’s First Breath”
--Sam McKinney
April 6 & 7
Saturday and Sunday
READ Articles (1) and (6); see syllabus
Depart 11:00 meet at “P” lot (behind Baujan Field)
Return 3:00 to U.D.
Leave Dayton at 11; Meet in parking lot P, off of Caldwell St., behind Beaujon Soccer field, but close to the step at the refreshment end (closest to Frericks)
Return between 3 and 4.
Art carts: Non-members: $20 for the first hour / $15 each additional hour
*rented on a first come first served basis. Driver must be 21
2
DIRECTIONS: I-75 to Exit 24 (Route 129). Follow Route 129 West into Hamilton, OH. Follow the signs to St. Rt. 128. Cross the Great Miami River. Travel South on Route 128 for 1.5 miles. Pyramid Hill Sculpture Park will be on your right.
Pyramid Hill Sculpture Park & Museum
1763 Hamilton Cleves Rd, Hamilton, OH 45013
pyramidhill.org
(513) 868-8336
Dr. D. (513) 290-8827
Assignment #2
Based on the Field Trip to Pyramid Hill Sculpture Park
What: Write a 2-3 page analysis paper
Topic: An analysis centered on your apprehension of the art in the park environment and the ideas expressed in the papers by Rudy Arnheim (1999), and Martin (1978).
How are “the demands of physical reality [the reality system] and those of visual apprehension…both satisfied?”
How do the two systems interact with each other?
Couple these ideas with those of Martin that sculpture almost “begs” us to touch it—and you can, at Pyramid Hill, unlike most museums containing sculpture.
Relate your analysis to an identification of the point of entry provided by the sculptures for you the viewer, as discussed in class.
Due date: Monday, Apr. 15, to the Isidore site, 11:00 p.m.
4
Responses to art
Perceptual level
Cognitive level
Emotional level
Formal intellectual level
5
What makes art “art”?
Universal appeal
(cross cultural)
Popularity, also….
Feeling connected to the “viewing/listening space”
Human-art interaction
Reality system
Apprehension system
Physical constraints
Point of entry
6
What is the
The point of entry
in these works of art?
The emotional/intellectual hook that challenges the viewer to engage his or her skills (things that highlight the “perceptual, emotional, cognitive and communicative content of the works”).
7
Psychology and Sculpture
Psychology of the Arts
Florence, Rome, Oregon, Hamilton OH
How do we find the “best” point of entry?
Is there more than one? Same as the “optimal
viewing point” described by Martin?
8
Reality versus Apprehension Systems?
What are they? What is the nature of their interaction?
How would the “entry” to a building encourage or discourage engagement, physical and/or emotional?
A building such as this?
.
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Whether you're new to SEO or looking to refine your existing strategies, this webinar will provide you with actionable insights and practical tips to elevate your nonprofit's online presence.
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER JEE PYQ
NIPER JEE QUESTIONS
MOST FREQUENTLY ASK QUESTIONS
NIPER MEMORY BASED QUWSTIONS
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CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS .docx
CWTS
CWFT Module 7 Chapter 2
Eco-maps
1
ECO-MAPS
The eco-map helps to identify family resources at-a-glance. Areas of strength and concern are presented to assist in
creating a picture of the family’s world. Information is gathered in circles. Eco-maps are a snapshot in time.
Periodically update changes in connections to resources—especially natural familial and community resources to
maximize usefulness of the tool. The list below helps spur questions and generate deeper discussion about resources
and strengths during the initial visit.
Extended Family Medical/Health Care
Who is in the area that can be a support for you ALL family members: physical illness or disease
What kind of relationship Effects of chemical use
What kind of insurance
Income Effects of chemical use
Financial status Access to medical care
Sources of income Psychological illness, disease
Budgeting
Social Services/Resources
Friends County or Tribal/Financial Services/Child Welfare
Close – Supportive – Conflictive Names of workers
Where located Neighborhood centers
What kind of contact - frequency Agencies / counseling involved with in the past
Positive or negative experiences
Recreation
What do you do for fun Work/School
What do you do for relaxation Employment—past/present
What would you like to do What work are you interested in pursuing
Interests and / or hobbies What type of skills, vocation
What have you done in the past Degree or school until what grade
Positive or negative experiences
Spiritually/Religion
Spirituality and/or religious affiliation growing up Neighborhood
What kind of experiences did you have How long at present home
With what activities were you involved What is your neighborhood like
Current spiritual beliefs and religious affiliations Do you feel safe in your home and neighborhood
Where did you grow up, and what was it like
When showing connections with the ecomap, indicate the nature of the connections with a descriptive word or by
drawing different kinds of lines:
Strong connections: ----------
Tenuous connections: ._._._._
Stressful connections: //////
Draw arrows along the connection lines to signify the flow of energy and resources.
Identify significant people and fill in empty circles as needed. See the example Kelly Family below.
CWTS
CWFT Module 7 Chapter 2
Eco-maps
2
CHURCH/SPIRITUALITY
RECREATION
WORK/SCHOOL
FRIENDS
Extended Family/
Significant Others NEIGHBORHOOD
INCOME
SOCIAL SERVICES/
RESOURCES
NAME: ________________________
MEDICAL/
HEALTH CARE
STRENGTHS:
CONCERNS:
CWTS
CWFT Module 7 Chapter 2
Eco-maps
3
KELLY
FAMILY
Example
HEALTH CARE
EXTENDED
FAMILY
Absent father
WILLIAM
13
VERONA
9
GLORIA
14
SCHOOL
HOUSING:
Homeless
DANGEROUS
NEIGHBORHOOD
CHILD
WELFARE
(foster homes)
MFIP
BENEFITS
JOB TRAINING
Vocational
Rehabilitation
Prog.
Cw2 Marking Rubric Managerial Finance0Fail2(1-29) Fail.docx
Cw2 Marking Rubric Managerial Finance
0
Fail
2
(1-29) Fail
30-39
Fail
40-49
3rd
50-59
2:2
60-69
2:1
70+
1st
Grade Descriptors (Right)
Learning Pillars, Criterion Description and Expectations (Below)
Module Learning Outcome and Industry Competencies
Weighting
No attempt, No submission, Absent
Unsatisfactory, Poor, Week
Incomplete, Inadequate, Limited
Basic, Satisfactory, Sufficient
Appropriate, Fair, Reasonable,
Commendable, Competent, Judicious
Highly Commendable, Outstanding, Exceptional
1
Professional Skills - Executive Summary - Degree to which the executive summary explains the key themes and outcomes of the report in a one page summary
1A,1C
5%
As per grade descriptor
Poor attempt at identifying and
including key themes and/or outcomes. Is unlikely to be limited to one page only
The summary is limited in approach and
therefore incomplete. Possibly over one page in length.
Covers most of the key themes and
outcomes, basic use of information and sources, likely over one page in length.
A one page summary, which provides a
fair and appropriate executive summary to the report.
A commendable, one page summary.
Efficient structure which conveys and logically explains key themes and outcomes.
A strong one page summary. Which is
proficient in explaining key themes and outcomes. Very good structure to the summary.
2
Knowledge and Understanding:
- Introduction completeness and clarity of introduction to the organisation, background, context and rationale for the report being prepared
LO5,4A,4B,5A
10%
As per grade descriptor
Unsatisfactory introduction to the
organisation and background to report. Poor rational is presented. The scope of the report is very broad.
Incomplete introduction and/or background,
inadequate rationale for the report presented. Scope not adequately defined
Acceptable intro and/or background.
Somewhat basic rationale for the research presented. Satisfactory definition of report scope.
Appropriate introduction and/or
background. Fair rationale for the report presented. Scope reasonably well defined.
Commendable introduction and
background presented. Competent rationale presented. Scope well defined.
A strong and well articulated
introduction, the background is proficiently presented with excellent explanation of rationale to the report.
Scope very well defined.
3
Cognitive (thinking) Skills: Literature review:
Information is gathered from multiple, research- based sources. The appropriate content in consideration is covered in depth without being redundant. Sources are cited when specific statements are made. Significance to the
course is unquestionable
LO2,4A,1C,3C,3D
10%
As per grade descriptor
The literature review is
unsatisfactory in that the research content is irrelevant and/or incomplete with poor analysis and conclusions.
The literature review is inadequate in
that the research content is limited and/or incomplete with the same for it's analysis and conclusions.
The review is a.
Cyber AttacksProtecting National Infrastructure, 1st ed.Ch.docx
Cyber Attacks
Protecting National Infrastructure, 1st ed.
Chapter 6
Depth
Copyright © 2012, Elsevier Inc.
All Rights Reserved
1
Introduction
Anylayerofdefensecanfailatanytime,thusthe
introduction of
defense in depth
Aseriesofprotectiveelementsisplacedbetweenan
asset and the adversary
Theintentistoenforcepolicyacrossallaccesspoints
Copyright © 2012, Elsevier Inc.
All rights Reserved
2
Chapter 6 – Depth
Fig. 6.1 – General defense in depth schema
Copyright © 2012, Elsevier Inc.
All rights Reserved
3
Chapter 6 – Depth
Effectiveness of Depth
Quantifyingtheeffectivenessofalayereddefenseis often difficult
Effectivenessisbestdeterminedbyeducatedguesses
Thefollowingarerelevantforestimating
effectiveness
– Practical experience
– Engineering analysis
– Use-case studies
– Testing and simulation
Copyright © 2012, Elsevier Inc.
All rights Reserved
4
Chapter 6 – Depth
Fig. 6.2 – Moderately effective single layer of protection
Copyright © 2012, Elsevier Inc.
All rights Reserved
5
Chapter 6 – Depth
Effectiveness of Depth
• Whenalayerfails,wecanconcludeitwaseither
flawed
or
unsuited
to the target environment
• Nolayeris100%effective—thegoalofmakinglayers “highly” effective is more realistic
Copyright © 2012, Elsevier Inc.
All rights Reserved
6
Chapter 6 – Depth
Fig. 6.3 – Highly effective single layer of protection
Copyright © 2012, Elsevier Inc.
All rights Reserved
7
Chapter 6 – Depth
Fig. 6.4 – Multiple moderately effective layers of protection
Copyright © 2012, Elsevier Inc.
All rights Reserved
8
Chapter 6 – Depth
Layered Authentication
Anationalauthenticationsystemforeverycitizen would remove the need for multiple passwords, passphrases, tokens, certificates, and biometrics that weaken security
Singlesign-on(SSO)wouldaccomplishthis authentication simplification objective
However,SSOaccessneedstobepartofa multilayered defense
Copyright © 2012, Elsevier Inc.
All rights Reserved
9
Chapter 6 – Depth
Fig. 6.5 – Schema showing two layers of end-user authentication
Copyright © 2012, Elsevier Inc.
All rights Reserved
10
Chapter 6 – Depth
Fig. 6.6 – Authentication options including direct mobile access
Copyright © 2012, Elsevier Inc.
All rights Reserved
11
Chapter 6 – Depth
Layered E-Mail Virus and Spam Protection
Commercialenvironmentsareturningtovirtual,in- the-cloud solutions to filter e-mail viruses and spam
Tothatsecuritylayerisaddedfilteringsoftwareon individual computers
Antivirussoftwarehelpful,butuselessagainstcertain attacks (like botnet)
Copyright © 2012, Elsevier Inc.
All rights Reserved
12
Chapter 6 – Depth
Fig. 6.7 – Typical architecture with layered e-mail filtering
Copyright © 2012, Elsevier Inc.
All rights Reserved
13
Chapter 6 – Depth
Layered Access Controls
• Layeringaccesscontrolsincreasessecurity
• Addtothisthelimitingofphysicalaccesstoassets
• Fornationalinfrastructure,assetsshouldbecovered by as many l.
CVPSales price per unit$75.00Variable Cost per unit$67.00Fixed C.docx
CVPSales price per unit$75.00*Variable Cost per unit$67.00*Fixed Cost$100,000.00*Targeted Net Income$0.00*(assume 0 if you want to calculate breakeven)Calculated Volume12,500calculated* inputted by user
Social Networking Channels
Thomas Lamonte Esters
Independence University
29 September 2018
SOCIAL NETWORKING CHANNELS 1
I dislike social networking sites because of the dangerous hazards connected to it.
The ProCon article vividly describes the numerous benefits that are attached to the social networking sites such as connecting people, enhancing advertising and marketing, promoting research and education, assisting to spread information faster as compared to other media, connecting employers and employees and assisting the government to identify and prosecute criminals. These are just a few examples that the article illustrates to support the necessity of the social networking sites in the society today. According to the article, the social networking channels have significantly transformed different sectors such as businesses for the better since they can sell their products and services globally (Procon.org, 2018).
However, the detrimental effects connected with the social networking channels are also numerous and most of them may lead to permanent damage to our lives. It is very clear that the education is the backbone of our lives and also the key to success. Currently, about 69% of the American population use social media channels which is a drastic increase in the usage from 2008 where about 26% of the Americans were connected to the social media (Procon.org, 2018). Most of the social networking sites users are the youths who are in their lower grade level, colleges or even universities. The research shows that using social media when handling assignments decreases the quality of work and makes the students drop in their performance. Education is a core value to a successful life and allowing social media to intrude in the academics will be detrimental since it will lead to the production of incompetent individuals who may end up causing problems in the society (Rowell, 2015).
Moreover, the social media channels expose individuals’ to privacy problems and intrusion by any interested parties. In fact, nothing which is shared in the social media channels is private. According to the survey conducted, 81% of the people surveyed believed that social media is insecure. The government through the NSA (National Security Agencies) intrudes to people’s data and communication in social media meaning that their private information ends up in the hands of the government. Many people do not know about social media privacy settings and this means that they leave their social media accounts prone to invasion (Procon.org, 2018). Viruses such as Steck. Evl can also be propagated via the social media to cause harm to the users. Most of these viruses are spies and send users priv.
CYB207 v2Wk 4 – Assignment TemplateCYB205 v2Page 2 of 2.docx
CYB/207 v2
Wk 4 – Assignment Template
CYB/205 v2
Page 2 of 2
NIST Risk Management Framework Step
What is the key NIST Special Publication that guides this step?
What are the typically deliverables for this step??
Who typically works on the deliverables for this step??
Step 1
Categorize
<(list NIST special pub)
(Describe the deliverable)
(List Author)
Step 2
Select
Step 3
Implement
Step 4
Assess
Step 5
Authorize
Step 6
Monitor
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
A Selection From
HAMMURABI'S CODE OF LAWS
(circa 1780 B.C.)
Translated by L. W. King
CODE OF LAWS
2. If any one bring an accusation against a man, and the accused go to the river and leap into the river, if he sink in the river his accuser shall take possession of his house. But if the river prove that the accused is not guilty, and he escape unhurt, then he who had brought the accusation shall be put to death, while he who leaped into the river shall take possession of the house that had belonged to his accuser.
3. If any one bring an accusation of any crime before the elders, and does not prove what he has charged, he shall, if it be a capital offense charged, be put to death.
6. If any one steal the property of a temple or of the court, he shall be put to death, and also the one who receives the stolen thing from him shall be put to death.
14. If any one steal the minor son of another, he shall be put to death.
15. If any one take a male or female slave of the court, or a male or female slave of a freed man, outside the city gates, he shall be put to death.
17. If any one find runaway male or female slaves in the open country and bring them to their masters, the master of the slaves shall pay him two shekels of silver.
21. If any one break a hole into a house (break in to steal), he shall be put to death before that hole and be buried.
22. If any one is committing a robbery and is caught, then he shall be put to death.
25. If fire break out in a house, and some one who comes to put it out cast his eye upon the property of the owner of the house, and take the property of the master of the house, he shall be thrown into that self-same fire.
59. If any man, without the knowledge of the owner of a garden, fell a tree in a garden he shall pay half a mina in money.
108. If a tavern-keeper (feminine) does not accept corn according to gross weight in payment of drink, but takes money, and the price of the drink is less than that of the corn, she shall be convicted and thrown into the water.
112. If any one be on a journey and entrust silver, gold, precious stones, or any movable property to another, and wish to recover it from him; if the latter do not bring all of the property to the appointed place, but appropriate it to his own use, then shall this man, who did not bring the property to hand it over, be convicted, and he shall pay fivefold for all that had been entrusted to him.
.
CUSTOMERSERVICE-TRAINIGPROGRAM 2 TA.docx
CUSTOMER SERVICE- TRAINIG PROGRAM
2
TABLE OF CONTENTS
Introduction ------------------------------------------------------------------------------------------------------------3
Training Needs Analysis ---------------------------------------------------------------------------------------------4
Training Design -------------------------------------------------------------------------------------------------------9
Training Objectives --------------------------------------------------------------------------------------------------10
Training Methods ----------------------------------------------------------------------------------------------------11
Training Development ----------------------------------------------------------------------------------------------13
Training Evaluation -------------------------------------------------------------------------------------------------14
Appendix I ------------------------------------------------------------------------------------------------------------16
References ------------------------------------------------------------------------------------------------------------17
3
INTRODUCTION
Background
In contrast to Walmart’s ability in maintaining leadership as a multinational retail aiming sustainability,
corporate philanthropy and employment opportunity, the company is falling behind in terms of customer
service satisfaction. Despite to the effort of Walmart’s executives throughout these years, in building a better
relationship with their customers, it seems they remain still unsuccessful. This can be measured as their
satisfaction rating levels are still extremely low when compared to other businesses in the same industry. Per
the American Customer Satisfaction Index (ACSI) annual ranking for 2016, Walmart, “still between one of
the 10 companies with the worst customer satisfaction”. (Tim Denman-March 01, 2016)
Since we all recognize the crucial importance that represents to any business keeping their customers happy,
not only with the price of the product but most important with the service provided. I will create a training
plan mainly focused in the delivery of effective customer service practices for all Walmart customer services
associates. This training program will provide to all Walmart’s new hires and current associates the
opportunity of not only learning, but also expanding, reinforcing and creating consistency of their knowledge
on how to deal with customers in different situations. How to improve happiness for the customers while
shopping and how to improve the associate’s customer service attitude and efficiency with the goal of
offering an outstanding service. Ultimately, to achieve delivering an enjoyable shopping experience to all
Walmart’s clients. This training will be presented in five different modules; each module will represent a
fundamental aspect inside of customer service job in order to make the associates.
Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx
Customer Service
Test (Chapter 6 - 10)
Name:
Multiple Choice Questions (3 points each – please highlight your response)
1) ____ The Regional Sales Manager of a medical device company is an assertive person who proactively engages in confrontational dialogue during sales meetings of his company. Being a forceful businessman, he prefers firm handshakes in his interactions and is inclined to project a confident, arrogant demeanor. He is most likely to prefer what personality style:
a. Inquisitive
b. Rational
c. Expressive
d. Decisive
2) ____ An individual who favors solitary leisure activities over people-oriented activities is most likely to adopt what personality style:
a. Decisive
b. Expressive
c. Inquisitive
d. Rational
3) ____ People who adopt the inquisitive style differ from people who adopt the expressive style in that the former tends to be more like which of the following:
a. Volunteers feelings freely
b. Be very punctual and time conscious
c. Enjoys engaging individuals in person
d. Prefers informality and closeness in interactions
4) ____ A customer approaches a salesperson to discuss details of a product he is interested in. Given her preference for the expressive style, which of the following would the customer likely be interested in:
a. The bottom line of using the product
b. Instructions that discuss the use of the product
c. Questions related to rebates and other technical information
d. The color and sizes that the product is available in
5) ____ A good way to establish good relationships with an internal customer is to:
a. Tell your co-worker about all your work and family challenges
b. Wear strong fragrances to make sure you get noticed
c. Stay connected by stopping by their work area periodically
d. Forward your calls to him/her when you are away from your desk
6) ____ One strategy for dealing with talkative customers is to:
a. Ignore all the other customers while listening to them
b. Roll your eyes and look away
c. Direct them to your co-workers
d. Used closed-end questions to guide the conversation
7) ____ Which of the following is the last step of the problem solving model:
a. Evaluate the alternatives
b. Identify the alternatives
c. Monitor the results
d. Make a decision
8) ____ The Customer Experience Representative is confronted by an upset customers and uses a problem solving model to address the issue. She first identified the problem. The next step she should take is:
a. Monitor the results
b. Identify the alternatives
c. Make a decision
d. Evaluate the alternatives
9) ____ The last step of the service recover process is:
a. Show compassion
b. Conduct a follow up
c. Take further action
d. Apologize another time
10) ____ Which of the following statements is an example of an individualistic culture:
a. A country that provides all of it citizens with complete healthcare
b. A native tribe whose members pursue personal goals over the tribe’s
c. An ethnic group that runs all its decis.
Customer Value Funnel Questions1. Identify the relevant .docx
Customer Value Funnel Questions
1. Identify the relevant macroenvironmental factors (level 1). What impact do these issues have on the focal organization?
2. Discuss the market factors (level 2). How do collaboration, competition, suppliers and regulators affect the performance of the focal organization?
.
Customer service is something that we have all heard of and have som.docx
Customer service is something that we have all heard of and have some degree of familiarity with. However, customer service issues are a frequent complaint amongst customers. Using the Internet or another resource identify an organization with a reputation in customer service excellence. Then find another that has had a long history of customer service issues and complaints.
How do organizations promote customer service excellence?
What are the effects of poor customer service?
How does quality tie into customer service?
How can organizations improve their customer service models?
.
Customer requests areProposed Cloud Architecture (5 pages n.docx
Customer requests are:
Proposed Cloud Architecture (5 pages needed from step 1 to step 5)
Final Report Evaluating AWS and Azure Providers (5 pages (step1 to5) + 2 pages from step 6 to 7 = the final report would be 7 pages), also you will find
the template for the final
report is on the last pages
Below are the instructions
Since you have become familiar with the foundations of cloud computing technologies, along with their risks and the legal and compliance issues, you will now explore cloud offerings of popular cloud providers and evaluate them to recommend one that would be the best fit for BallotOnline.
In this project, you will first learn about networking in the cloud and auxiliary cloud services provided by cloud vendors. Next, you will explore cloud computing trends, best practices, and issues involved in migrating IT deployments to the cloud, as well as typical architectures of cloud deployments. Then, you will apply your findings to propose a general architecture for BallotOnline’s cloud deployment to best address the company’s business requirements.
Once you have selected a deployment architecture, you will research two leading cloud vendors: Amazon Web Services (AWS) and Microsoft Azure. Exploring and comparing the tools available for application migration will enable you to recommend a vendor to the executives in your final report. The final deliverable is a written report to BallotOnline management, describing the results of your research and recommending the cloud deployment architecture and the vendor for its deployment, with justification.
Your final report should demonstrate that you understand the IT needs of the organization as you evaluate and select cloud providers. The report should include your insights on the appropriate direction to take to handle the company’s IT business needs. You will also be assessed on the ability to integrate relevant risk, policy, and compliance consideration into the recommendations, as well as the clarity of your writing and a demonstration of logical, step-by-step decision making to formulate and justify your ideas.
Check the
Project 3 FAQ thread
in the discussion area for any last-minute updates or clarifications about the project.
Step 1: Research Networking and Auxiliary Services in the Cloud
The executives at BallotOnline have been impressed with your research on cloud computing thus far. While there are a variety of
cloud providers
, BallotOnline is considering using Amazon Web Services (AWS) and Microsoft Azure, two of the top providers in the market. BallotOnline's executives want you to help determine which would be the best provider for the organization.
You will start with learning about
internet networking basics
and
cloud networking
. You will also research many
cloud services
that cloud providers make available to their customers to help them take full advantage of cloud service and deployment models.
Step 2: Research Cloud Trends, Best Practices, and Mig.
Customer Relationship Management Presented ByShan Gu Cris.docx
Customer Relationship Management
Presented By:
Shan Gu
Cristobal Vaca
Amber Vargas
Jasmine Villasenor- Team Leader
Xiaoqi Zhou
1
IST 309
Professor He
Group 10
3/18/20
23-25 minute presentation
Overview
Introduction to Customer Relationship Management (CRM)
Objectives of CRM
Different forms of CRM
Examples of businesses that use CRM
The problem, context, & architecture of CRM
The state of art & current best practices of CRM
Advantages and Disadvantages of CRM
Recommendations
2
Introduction to CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers
It’s seen as both an organizational strategy & information technology
Takes form in various systems and applications
Builds sustainable long-term customer relationships that create value for both the company and it’s customers
Contributes to customer retention & expansion of their relationships with advantageous existing customers
Obtains new customers
3
It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
CRM helps companies acquire new customers and retain and expand their relationships with profitable existing customers. Retaining customers is particularly important because repeat customers are the largest generator of revenue for an enterprise. Also, organizations have long understood that winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place.
The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Objectives
Who is CRM for?
Large businesses
Small businesses
Customers of both types of businesses listed above
4
Key Features:
stay connected to customers
streamline processes
provide visibility & easy access to data
improve efficiency & profitability
How does CRM benefit businesses?
Provides a clear overview of your customers
Can be used as both a sales and marketing tool
Contributes information from HR → Customer service → Supply-chain management
A CRM system gives eve#ryone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool, and embedding it in your business – from HR to customer services and supply-chain management.
E.
Custom Vans Inc. Custom Vans Inc. specializes in converting st.docx
Custom Vans Inc. Custom Vans Inc
. specializes in converting standard vans into campers. Depending on the amount of work and customizing to be done, the customizing could cost less than $1,000 to more than $5,000. In less than four years, Tony Rizzo was able to expand his small operation in Gary, Indiana, to other major outlets in Chicago, Milwaukee, Minneapolis, and Detroit.
Innovation was the major factor in Tony’ s success in converting a small van shop into one of the largest and most profitable custom van operations in the Midwest. Tony seemed to have a special ability to design and develop unique features and devices that were always in high demand by van owners. An example was Shower-Rific, which Tony developed only six months after he started Custom Vans Inc. These small showers were completely self-contained, and they could be placed in almost any type of van and in a number of different locations within a van. Shower-Rific was made of fiberglass and contained towel racks, built-in soap and shampoo holders, and a unique plastic door. Each Shower-Rific took 2 gallons of fiberglass and 3 hours of labor to manufacture.
Most of the Shower-Rifics were manufactured in Gary, in the same warehouse where Custom Vans Inc. was founded. The manufacturing plant in Gary could produce 300 Shower-Rifics in a month, but that capacity never seemed to be enough. Custom Vans shops in all locations were complaining about not getting enough Shower-Rifics, and because Minneapolis was farther away from Gary than the other locations, Tony was always inclined to ship Shower-Rifics to the other locations before Minneapolis. This infuriated the manager of Custom Vans at Minneapolis, and after many heated discussions, Tony decided to start another manufacturing plant for Shower-Rifics at Fort Wayne, Indiana.
The manufacturing plant at Fort Wayne could produce 150 Shower-Rifics per month. The manufacturing plant at Fort Wayne was still not able to meet current demand for Shower-Rifics, and Tony knew that the demand for his unique camper shower would grow rapidly in the next year. After consulting with his lawyer and banker, Tony concluded that he should open two new manufacturing plants as soon as possible. Each plant would have the same capacity as the Fort Wayne manufacturing plant. An initial investigation into possible manufacturing locations was made, and Tony decided that the two new plants should be located in Detroit, Michigan; Rockford, Illinois; or Madison, Wisconsin. Tony knew that selecting the best location for the two new manufacturing plants would be difficult. Transportation costs and demands for the various locations were important considerations.
The Chicago shop was managed by Bill Burch. This Custom Vans shop was one of the first established by Tony, and it continued to outperform the other locations. The manufacturing plant at Gary was supplying the Chicago shop with 200 Shower-Rifics each month, although Bill knew that the demand for the.
Curtis HillTopic 07 Assignment Long-Term Care ChartHA30.docx
The document discusses different types of long-term care services and compares their cost effectiveness, efficacy, and levels of patient satisfaction. It provides a chart that rates nursing homes, continuing care retirement communities, supportive housing programs, community services, and home care based on these three criteria. The document aims to help complete an assignment comparing and contrasting long-term care services.
Curve-fitting Project - Linear Model (due at the end of Week 5)I.docx
Curve-fitting Project - Linear Model (due at the end of Week 5)
Instructions
For this assignment, collect data exhibiting a relatively linear trend, find the line of best fit, plot the data and the line, interpret the slope, and use the linear equation to make a prediction. Also, find r2 (coefficient of determination)
and r (correlation coefficient). Discuss your findings. Your topic may be that is related to sports, your work, a hobby, or something you find interesting. If you choose, you may use the suggestions described below.
A Linear Model Example and Technology Tips are provided in separate documents.
Tasks for Linear Regression Model (LR)
(LR-1) Describe your topic, provide your data, and cite your source. Collect at least 8 data points. Label appropriately. (Highly recommended: Post this information in the Linear Model Project discussion as well as in your completed project. Include a brief informative description in the title of your posting. Each student must use different data.)
The idea with the discussion posting is two-fold: (1) To share your interesting project idea with your classmates, and (2) To give me a chance to give you a brief thumbs-up or thumbs-down about your proposed topic and data. Sometimes students get off on the wrong foot or misunderstand the intent of the project, and your posting provides an opportunity for some feedback. Remark: Students may choose similar topics, but must have different data sets. For example, several students may be interested in a particular Olympic sport, and that is fine, but they must collect different data, perhaps from different events or different gender.
(LR-2) Plot the points (x, y) to obtain a scatterplot. Use an appropriate scale on the horizontal and vertical axes and be sure to label carefully. Visually judge whether the data points exhibit a relatively linear trend. (If so, proceed. If not, try a different topic or data set.)
(LR-3) Find the line of best fit (regression line) and graph it on the scatterplot. State the equation of the line. (LR-4) State the slope of the line of best fit. Carefully interpret the meaning of the slope in a sentence or two.
(LR-5) Find and state the value of r2, the coefficient of determination, and r, the correlation coefficient. Discuss your findings in a few sentences. Is r positive or negative? Why? Is a line a good curve to fit to this data? Why or why not? Is the linear relationship very strong, moderately strong, weak, or nonexistent?
(LR-6) Choose a value of interest and use the line of best fit to make an estimate or prediction. Show calculation work.
(LR-7) Write a brief narrative of a paragraph or two. Summarize your findings and be sure to mention any aspect of the linear model project (topic, data, scatterplot, line, r, or estimate, etc.) that you found particularly important or interesting.
You may submit all of your project in one document or a combination of documents, which may consist of word processing documents or sprea.
Curtis HillHA3110D - Quality Improvement and Risk ManagementLP.docx
Curtis Hill
HA3110D - Quality Improvement and Risk Management
LP03.2 Assignment Self-Improvement Project
Self-improvement Project Worksheet
HA3110
Healthcare Quality Improvement & Risk Management
1. Perhaps the most widely used improvement model is the PDSA model which is what you will use for your self-improvement project in this course.
2. You have the autonomy to choose your project from this list:
a. accepting criticism
b. budgeting (personal or family)
c. communication skills
d. healthy Lifestyle (includes weight loss, diet and exercise)
e. smoking cessation
f. stress reduction
g. stress related to time management
h. time management.
3. Due to time constraints and the scope of this course, your measures and resulting data display has been done for you.
Use this form for your work: Just click in the box and type, although with extensive dialogue, the format might change, but it will not affect the content of the document.
1. What is it you want to improve: (Also referred to as your Aim Statement)
(
Smoking cessation.
)
(
Full smoking cessation
) (
By
t
KLH
he
end of the year.
)
2. How much: 3. By when:
3. (
Plan
)By completing the above, you have described how you will know if the changes create
an improvement.
4. (
I will use a 7 weeks
likert
survey and a line graph.
)What Likert Survey and run chart will you use?
Complete to here for LP3.2 Drop Box: Project Topic
This is where you continue your planning stage (perhaps the most important phase of the PDSA cycle). Find evidence-based information on best practice related to your topic. Remember, in quality improvement it is not always up to you to reinvent the wheel. What works for others and supported by studies and research should work for you. (However, always give them credit when credit is due). Although you will be using the Likert survey, you are required to provide the “theory” behind you work.
In your update for Week 4, provide a review of how you have implemented the Plan stage of the PDSA Improvement Model (250-350 words). Copy any paste your response to the LP4.2 drop box.
(
The first step of
quiting
smoking is having a reason why one really wants to
quit .There
are a number of reasons of wanting to quit smoking which include:
Improving health-this is mostly the main
reason.In
some
cases,quiting
smoking because of health issues comes from the doctor’s advice but most times it is a self
madedecision.oking
increases once risk of throat
cancer,lungcancer,heartdisease,emphysema
gumdisease,ulcers
and high blood
pressure.In
some instances the victim just wants to feel healthier by avoiding smoke caused
coughing,sore
throats and poor athletic ability thus the urge to quit.
Better looks-smoking can result to stained
teeth,dull
skin and wrinkles
therefore an urge to quit.
)
(
Plan
)
In the ideal situation, you would begin the DO stage by testing on a small scale.
Here you wi.
curriculum and Islamic values2 The impact of the linguisti.docx
curriculum and Islamic values 2
The impact of the linguistic hegemony of English on the Islamic values of English text books in
Saudi Arabia: evaluating the content of English textbooks of secondary stage (Super Goal 6).
Mona Al-Qahtani
Thesis Proposal (December 13, 2018)
University of King Khalid University, Dept. of Applied Linguistics, Languages and Translation
curriculum and Islamic values
curriculum and Islamic values
Abstract
This paper attempts to propose ways to merge Islamic values in English textbooks and teaching methods in the secondary stage. These values include: optimizing the use of instructional materials to contain Islamic values, as well as preparing teachers to be with multiple efficiencies. Furthermore, this paper includes the teaching of English materials in a context that is compatible with Islamic objectives. By doing so, Saudi Students can maintain their Islamic identity and values. Moreover, this integration of Islamic teachings in textbooks would protect students of the split personalities that occur when Muslim youths learn English from textbooks that are heavily full of Western values. Simultaneously, Saudi Students in youth age will have English competence as a fort fortified to encounter their future.
1 Introduction
One day, I had a class titled as "They said, we said" and the lesson was designed inappropriately for Muslim students. In the coursework, there were pictures representing a group of people in a coffee shop named "The gossip café". In the picture, the group of people is shown talking and laughing in an inappropriate way. When I wanted to extract the Islamic aspects in the picture, I felt that there was something wrong. Nevertheless, I continued talking to my students about backbiting. I said that we should not listen to what others say about people, as it is extremely against the teachings of our religion. However, a student named Ahlam stopped me and said that this thing is being done mostly by all students, and she thought it is normal because everyone has the right to talk freely about whomever he/she wants. A year after the incident took place, I had been admitted to complete a Master’s degree. In one of his classes, professor Abdullah asked us a question "What is the role of you as English student to serve Islam?" at the same time, I remembered my student, Ahlam, who was the main rational reason to select this topic. My reasoning for this quick memory was an entrance to this research.
As Kachru's divided (1985, 1992),Saudi Arabia is considered one of the Expanding Circle countries where English is used as a foreign language. Saudi Arabia devoted great attention to English teaching and training. However, such efforts faced enormous resistance by people in Kingdom of Saudi Arabia who think that English is still carrying Judeo-Christian values and Western beliefs(Karmani, 2005a; b; c as cited in Alshammari,2015,366).Therefore, Ratnawati (2005) said that one of the point convergence.
Currently, I feel that the current number one most pressing issu.docx
Currently, I feel that the current number one most pressing issue regarding homeland security is boarder patrol. This is because of the COVID-19 Virus that has reached a pandemic phase within the country. I do feel fair to say that I feel the pressing issue with homeland security changes constantly with society and what is transpiring within society. My suggestion as a remedy would be to follow suit of what Japan did in the pandemic of influenza in 2009, within their country. “In the early stages of Pandemic (H1N1) 2009, border control measures were taken by quarantine stations to block the entry of infected individuals into Japan and community containment measures were implemented to prevent the spreading” (Sakaguchi, Tsunoda, Wada, Ohta, Kawashima, Yoshino, & Aizawa, 2012, para. 4). Later still facing the virus they added additional measures to the boarder control process to insure their country the best measures were being taken. “For entry screening, a health declaration form and an infrared thermoscanner were used to detect symptomatic passengers. Passengers indicated for the rapid influenza test underwent the test followed by RT-PCR. Patients positive for H1N1 were isolated, and close contacts were quarantined” (Skaguchi, et al., para. 6). As people are still continuing to travel not necessarily for a need but a desire, I feel this would decrease the chances of the spread of COVID.
The course did not change my mind or opinion about homeland security, however; it did teach me additional knowledge of departments that had not even imagined that were related to homeland security. One in particular is the EPA, I found out that in a true disaster water of course is a resource that we cannot live without, so it is imperative for the protection of our resources. “As a part of critical infrastructure, they become more than water plants but targets for the terrorist” (Nemeth, 2016, p. 467). I feel that society does not appreciate that we actually have running water and cannot survive without that luxury. I know many that know how to utilize natural water for survival and will be fine, however; I also know many that would die within the timeframe of dehydration setting in.
I honestly feel that my aha moment came from the knowledge of the preparedness that the department of homeland security attempts to take. I was very impressed with their tactical measures of being willing and ready for all occurrences. However; we all know you cannot be prepared for everything, but they are attempting to follow God’s instructions of being prepared for your enemy. 1 Corinthians 16:13 (King James Version) is a good example of being prepared “Watch ye, stand fast in the faith, quit you like men, be strong.”
References
Nemeth, C. P. (2016).
Homeland security: An introduction to principles and practices
(3rd ed.). Boca Raton, FL: Taylor & Francis (CRC Press). ISBN: 9781498749091.
Sakaguchi, H., Tsunoda, M., Wada, K., Ohta, H., Kawashim.
Current Tax System •Why do we have an income tax, what is the le.docx
Current Tax System
• Why do we have an income tax, what is the legal basis, how does congress use tax law?
• What is the audit process utilized by the IRS as part of the administration of tax law?
• What ethical guidelines will apply to you in your tax practice?
Tax Law
• What are the economic, social, equity, and political considerations that justify various aspects of the tax law?
• Describe the role played by the IRS and the courts in the evolution of the federal tax system
• What is the purpose of each of these three sources of tax law: statutory, administrative, and judicial ?
Deductions and Exemptions
• Define all parts of the federal income tax formula
• Arrive at the correct number of personal exemptions
• Apply dependency exemption rules
• Calculate the tax liability
• Determine the correct filing requirement and status for a taxpayer
• Understand basic property transaction rules
Gross Income - Concepts and Inclusions
• Distinguish between the economic, accounting, and tax concepts of gross income
• Determine if a taxpayer should pay the tax on a particular item of income
• Determine if certain items are considered income by applying the Internal Revenue Code rule
Exclusions from Gross Income
After completing this section, you should be able to do the following:
• Identify when to exclude an item from gross income
• Identify when receipts can be excluded under the tax-benefit rule
• Describe when income must be reported from the discharge of indebtedness
Deductions and Losses in General
• Determine the benefit derived from deductions for and from adjusted gross income
• Determine the special rules that apply to the following items: public policy limitations, political activities, excessive executive compensation, investigation of business opportunities, hobby losses, vacation-home rentals, payment of others' expenses, personal expenditures, capital expenditures, related-party transactions, and expenses related to tax-exempt income
Business Expenses
• Determine how to apply a bad debt deduction
• Determine the tax effects of worthless securities, including §1244 stock
• Correctly apply the tax rules for deductible and nondeductible losses of individuals
• Determine the proper application of a casualty loss deduction
• Calculate the domestic production activities deduction
• Determine the effect of the carry back and carryover provisions
Depreciation
• Identify the time periods for the different tax depreciation methods
• Determine the cost recovery under MACRS
• Identify listed property and special rules for them
• Calculate the amortization amount for an intangible asset
Employee Expenses
• List the business and personal expenditures that are deductible either as miscellaneous itemized deductions or as other itemized deductions
• Calculate the moving expense deduction
• Calculate the contribution to a retirement account
• Identify limitations on itemized .
CurrentIssueResponseThepurposeoftheCurrent.docx
Current
Issue
Response
The
purpose
of
the
Current
Issue
Response
or
CIR
has
several
layers.
Each
CIR
should
do
the
following:
1. Improve
analytical
skills
2. Improve
argumentative
writing
skills
3. Expand
critical
thinking
4. Attain
knowledge
of
current
issues,
locally,
nationally
and
globally
5. Challenge
personal
ideologies
Your
Task
For
each
CIR
you
will
research
a
current
issue.
Each
CIR
should
be
on
a
different
topic
and
should
vary
from
local
news
to
world
news.
§ Begin
your
CIR
by
properly
introducing
the
topic,
the
name
of
the
article
and
it’s
author
or
editor
§ Explain
what
sparked
your
interest
in
this
particular
topic
§ Respond
to
the
issue
– here
you
can
discuss
how
you
feel,
offer
solutions,
validate
the
issue
or
problem,
expand
on
frustrations,
etc.
Keep
in
mind
that
response
papers
are
informal
records
of
your
thoughts,
impressions
and
reactions;
therefore
writing
a
complete
summary
of
the
issue
is
not
acceptable.
Being
right
is
irrelevant:
there
are
no
right
or
wrong
responses.
What
I
want
is
your
thoughtful
engagements
with
these
current
issues,
happening
now,
today.
Requirements
·
Length:
at
least
one
FULL
page,
please
not
more
than
1
½
·
you
must
include
a
works
cited
page
and
provide
in-text
citation
if
you
incorporate
quotes.
Failure
to
do
either
of
these
is
a
form
of
plagiarism
and
will
result
in
an
automatic
zero
·
You
ARE
allowed
to
use
first
and
second
person
references
(“I”
and
“you”)
·
Follow
ALL
MLA
guidelines
·
Title
– should
be
CIR
#1,
CIR#2,
CIR#3,
and
so
forth
Please
refer
to
your
Writers
Reference
textbooks
or MLA
guidance
upload
on
D2L
for
more help
on
formatting.
.
Current Readings + DiscussionArticle #1 Arnheim, R. (1999). B.docx
Current Readings + Discussion
Article #1: Arnheim, R. (1999). Buildings and human figures aware of each other. Leonardo, 32, 197-198.
Article #6: Martin, F. D. (1978). On Perceiving Paintings and Sculpture. Leonardo, 11, 287-292
Field Trip: Pyramid Hill Sculpture Park and Museum
“Adam’s First Breath”
--Sam McKinney
April 6 & 7
Saturday and Sunday
READ Articles (1) and (6); see syllabus
Depart 11:00 meet at “P” lot (behind Baujan Field)
Return 3:00 to U.D.
Leave Dayton at 11; Meet in parking lot P, off of Caldwell St., behind Beaujon Soccer field, but close to the step at the refreshment end (closest to Frericks)
Return between 3 and 4.
Art carts: Non-members: $20 for the first hour / $15 each additional hour
*rented on a first come first served basis. Driver must be 21
2
DIRECTIONS: I-75 to Exit 24 (Route 129). Follow Route 129 West into Hamilton, OH. Follow the signs to St. Rt. 128. Cross the Great Miami River. Travel South on Route 128 for 1.5 miles. Pyramid Hill Sculpture Park will be on your right.
Pyramid Hill Sculpture Park & Museum
1763 Hamilton Cleves Rd, Hamilton, OH 45013
pyramidhill.org
(513) 868-8336
Dr. D. (513) 290-8827
Assignment #2
Based on the Field Trip to Pyramid Hill Sculpture Park
What: Write a 2-3 page analysis paper
Topic: An analysis centered on your apprehension of the art in the park environment and the ideas expressed in the papers by Rudy Arnheim (1999), and Martin (1978).
How are “the demands of physical reality [the reality system] and those of visual apprehension…both satisfied?”
How do the two systems interact with each other?
Couple these ideas with those of Martin that sculpture almost “begs” us to touch it—and you can, at Pyramid Hill, unlike most museums containing sculpture.
Relate your analysis to an identification of the point of entry provided by the sculptures for you the viewer, as discussed in class.
Due date: Monday, Apr. 15, to the Isidore site, 11:00 p.m.
4
Responses to art
Perceptual level
Cognitive level
Emotional level
Formal intellectual level
5
What makes art “art”?
Universal appeal
(cross cultural)
Popularity, also….
Feeling connected to the “viewing/listening space”
Human-art interaction
Reality system
Apprehension system
Physical constraints
Point of entry
6
What is the
The point of entry
in these works of art?
The emotional/intellectual hook that challenges the viewer to engage his or her skills (things that highlight the “perceptual, emotional, cognitive and communicative content of the works”).
7
Psychology and Sculpture
Psychology of the Arts
Florence, Rome, Oregon, Hamilton OH
How do we find the “best” point of entry?
Is there more than one? Same as the “optimal
viewing point” described by Martin?
8
Reality versus Apprehension Systems?
What are they? What is the nature of their interaction?
How would the “entry” to a building encourage or discourage engagement, physical and/or emotional?
A building such as this?
.
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