BSOP 326 Exceptional Education - snaptutorial.com

BSOP 326 Week 1-7 All Discussion Questions
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WEEK 1DQ 1 What is Total Quality Management
WEEK 1DQ 2 A System Perspective
WEEK 2DQ 1Dr. Deming's 14 Points
WEEK 2DQ 2 Quality Philosophies, Awards, and Standards
WEEK 3DQ 1 TQM Leaders
WEEK 3DQ 2 Who is the Customer
WEEK 4DQ 1 TQM & Teams
WEEK 4DQ 2 Employee Involvement
WEEK 5DQ 1 Cost of Quality
WEEK 5DQ 2 Supplier Relationships
WEEK 6DQ 1 Statistical Tools
WEEK 6DQ 2 Inspection & Process Evalutions
WEEK 7DQ 1 Implementing TQM

WEEK 7DQ 2 What is Six Sigma
************************************************
BSOP 326 Week 4 High-Performance Work
Systems – Midterm
1. (TCO 6) An effective leadership system is designed to accomplish
all of the following, except _____. (Points : 5)
2. (TCO 6) The traditional approach to strategy deployment is which
of the following? (Points : 5)
3. (TCO 3) The criteria for the Canadian Awards for Excellence are
most similar to which of the following? (Points : 5)
4. (TCO 3) ISO 9001 provides specific requirements for _____.
(Points : 5)
5. (TCO 1) A consumer purchases a generic product at a cost of $5.00
instead of the competing brand-name product that sells for $7.00. The
consumer feels that there is no difference in quality between the
generic and brand-name products. This scenario illustrates which of
the following definitions of quality? (Points : 5)
6. (TCO 1) During the Middle Ages, quality was built into the final
product. This approach to quality was lost with the advent of _____.
(Points : 5)

7. (TCO 1) Which of the following was the top priority of U.S.
manufacturing in the time period immediately following World War
II? (Points : 5)
8. (TCO 2) Which of the following systems does not have a role to
play in assuring quality in a manufacturing firm? (Points : 5)
9. (TCO 2) An increasingly important component in quality for
service firms is _____. (Points : 5)
10. (TCO 2) Services are generally _____ intensive, whereas
manufacturing is more _____ intensive. (Points : 5)
11. (TCO 2) Systems thinking can be applied to the analysis of _____.
(Points : 5)
12. (TCO 3) The Malcolm Baldrige National Quality Award serves
several purposes, except _____. (Points : 5)
13. (TCO 5) “Moments of truth” are instances when which of the
following occurs? (Points : 5)
14. (TCO 5) Which of the following is not true about the American
Customer Satisfaction Index? (Points : 5)
15. (TCO 7) Which of the following is not considered a “hard”
measure of the effectiveness of human-resource management? (Points
: 5)
16. (TCO 4) Which of the following is the primary reason for
Deming’s position that slogans should be eliminated? (Points : 5)
17. (TCO 4) The Deming philosophy focuses on improvements in
product and service quality by _____. (Points : 5)
18. (TCO 8) The key stages of a team’s life cycle include all of the
following, except for _____. (Points : 5)

Top of Form
Page 2
1. (TCO 4) Failure to understand Deming’s Profound Knowledge can
result in some severe problems. Answer the following three parts
relating Peter Scholtes's observations relating to the failure to
understand Deming’s Profound Knowledge:
1. Discuss what happens when people do not understand variation.
(10 points)
2. Discuss what happens when people do not understand systems. (10
points)
3. Discuss what happens when people do not understand psychology.
(10 points)
(Points : 30)
2. (TCO 6) Answer the following three parts relating to the situational
leadership theory:
1. Discuss the leadership style that would be used if maturity level of
the follower was “able and willing.” (10 points)
the follower was “unable but willing.” (10 points)
the follower was “able but unwilling.” (10 points)
************************************************
BSOP 326 Week 7 Fujiyama Electronics Case
Study

Fujiyama Electronics Case Study - Due Week 7
Objective
This case study looks at the behavior of a circuit board process though
the use of Control Charts. At least two Control Charts will need to be
constructed, and from them you will be asked to provide an
assessment of what you see. A template to facilitate the construction
of the Control Charts has been provided. You are not required to use
this template. A tutorial that outlines the steps for this case is located
in Doc Sharing.
Problem Statement
Fujiyama Electronics, Inc. has had difficulties with circuit boards
purchased from an outside supplier. Unacceptable variability occurs
between two drilled holes that are supposed to be 5 cm apart on the
circuit boards. Thirty samples of four boards each were taken from
shipments from the supplier as shown in the data from the worksheet.
Data in the worksheet below can also be assessed here.
Project Deliverables
The student will submit the completed case study in a Word document
to their Dropbox by the end of class Week 7. The paper is worth 50
points.
The student will complete and/or answer the following questions.
Calculate X-Bar-Bar, R-Bar, and associated control limits using the
data in the table above. Create X-Bar•R (Average & Range) Control

Charts from the data in the table above. Discuss notable out-of-control
conditions displayed in the completed X-Bar•R (Average & Range)
Control Charts. Only consider points outside the control limits. Do
not consider runs, set of points within certain zones, etc. If the
conditions you note could be defined as assignable conditions and
they are removed from the process, what will happen to the X-Bar•R
Control Chart?
(a) Remove the data related to the out-of-control points you observed
from the origainal data and recalculate a new X-Bar-Bar, R-Bar, and
associated control limits.
(b) Create new X-Bar•R (Average & Range) Control Charts from
your updated data.
Discuss how the two sets of Control Charts are different. What has
changed?
The format of the case study should conform to the Publication
Manual for the American Psychological Association (APA), 6th
edition, for title page and text. Citations and references are not
required. A basic APA tutorial can be found intheWebliography and a
paper template can be found in Doc Sharing. The completed case
study will be submitted to your Dropbox as an MS Word document.
All graphics and charts will be a part of the Word document and
submitted as a file. Documents authored in other applications such as
WordPerfect or MS Works will not be accepted.
This project is to be accomplished individually, and will reflect the
work of each student. All DeVry University policies are in effect
including the plagiarism policy. Late papers will not be accepted
without prior permission.
Submit your Fujiyama Case Study paper to the Dropbox located on
the silver tab at the top of this page by the end of Week 7. For
instructions on how to use theDropbox, read these Step-by-Step
Instructions or watch this Dropbox Tutorial.

See Syllabus section "Due Dates for Assignments & Exams" for due
date information.
Grading Rubrics
First Control Chart (40 Percent)
Points Possible
Points Earned
Comments
All calculations are correct.
5
X-Bar & R charts are presented and correct.
5
All conditions of importance discussed.
10
Total
20
Second Control Chart (40 Percent)
Points Possible
Points Earned
Comments

All calculations are correct.
5
X-Bar & R charts are presented and correct.
5
Differences between the two sets of Control Charts are thoroughly
discussed.
10
Total
20
Mechanics (20 Percent)
Points Possible
Points Earned
Comments:
The paper, including the title page follows APA guidelines for format.
(References and citations not required)
2
Sentences are complete, clear, and concise.
2
The paper is laid out with effective use of headings, font styles, and
white space.

2
Rules of grammar, usage, and punctuation are followed.
2
Spelling is correct.
2
Total
10
Total (100 Percent)
Points Possible
Points Earned
Comments:
50
Best Practices
The following are the best practices in preparing this paper. Sample
papers, using the APA format, are located in Doc Sharing. Other
useful information has also been provided there, including an APA
paper template.
Cover Page - Include who you prepared the paper for, who prepared
it, and the date. Body of Your Work - Titles to identify different areas
that you address. State the main ideas, major points in each idea, and
supporting information. Break down each main idea you will use in
the body of your paper. Show some type of division like separate
sections that are labeled, separate groups of paragraphs, or headers.

You would include the information you found during your research
and investigation. Summary and Conclusion - Summarizing is similar
to paraphrasing but presents the gist of the material in fewer words
than the original. An effective summary identifies the main ideas and
major support points from the body of your work. Minor details are
left out.
Additional hints on preparing the best possible project. Apply a three-
step process of writing… Plan, Write, and Complete. Prepare an
outline of your research paper before you go forward. Complete a first
draft and then go back to edit, evaluate, and make any changes
required. Use visual communication if it will help clarify and support
your work. Any material that can be removed and not affect the
clarity of your work is essentially filler, and should be avoided. Filler
distracts from the flow of your work and will most likely cause you to
lose points. References - Not required for this case study.
************************************************
BSOP 330 Entire Course All Discussion
Questions, Lab Assignments, Quiz Case Study
BSOP 330 Master Planning All Weeks Discussion Questions Devry
University
BSOP330 Week 1 Lab Assignment Problems 4.1, 4.5, 4.9 and 4.11,
pages 140-141
BSOP330 Week 2 Lab Assignments Chapter Four Problems 4.23,
4.27, 4.33, and 4.35

BSOP330 Week 2 Southwestern Case study
BSOP330 Week 3 Lab Assignments Chapter 13 problems 13.3, 13.5,
13.9, 13.21
BSOP330 Week 4 Lab Assignments Chapter 12, problems 12.1, 12.5,
12.9, 12.15
BSOP330 Week 4 Quiz
BSOP330 Week 4 Southwestern Case study Printing companies
Programs and Inserts
BSOP330 Week 5 Homework Problems Mater Production Schedule
Problem 1, 2 and 3
BSOP330 Week 5 Quiz
14.9, 14.13
BSOP330 Week 7 Case Study Final
16.5, and 16.9 (pages 640-641)
BSOP330 Week 7 Quiz
************************************************
BSOP 330 Master Planning All Weeks
Discussion Questions

BSOP-330 Master Planning All Weeks Discussion Questions Devry
University
************************************************
BSOP 330 Week 1 Lab Assignment Problems
4.1, 4.5, 4.9 and 4.11, pages 140-141
Problems: 4.1, 4.5, 4.9 and 4.11, pages 140-141.
Problems: 4.1: The following gives the number of pints of type A
blood used at Woodlawn Hospital in the past 6 weeks:
a) Forecast the demand for the week of October 12 using a 3-week
moving average.
b) Use a 3-week weighted moving average, with weights of .1, .3, and
.6, using .6 for the most recent week. Forecast demand for the week of
October 12.
c) Compute the forecast for the week of October 12 using exponential
smoothing with a forecast for August 31 of 360 and α = .2.

Problems: 4.5: The Carbondale Hospital is considering the purchase
of a new ambulance. The decision will rest partly on the anticipated
mileage to be driven next year. The miles driven during the past 5
years are as follows:
Year Mileage
1 3,000
2 4,000
3 3,400
4 3,800
5 3,700
a) Forecast the mileage for next year using a 2-year moving average.
b) Find the MAD based on the 2-year moving average forecast in part
(a).(Hint: You will have only 3 years of matched data.)
c) Use a weighted 2-year moving average with weights of .4 and .6 to
forecast next year’s mileage. (The weight of .6 is for the most recent
year.) What MAD results from using this approach to forecasting?
(Hint: You will have only 3 years of matched data.)
d) Compute the forecast for year 6 using exponential smoothing, an
initial forecast for year 1 of 3,000 miles, and α = .5
Problems: 4.9: Dell uses the CR5 chip in some of its laptop
computers. The prices for the chip during the past 12 months were as
follows:
a) Use a 2-month moving average on all the data and plot the averages
and the prices

b) Use a 3-month moving average and add the 3-month plot to the
graph created in part (a).
c) Which is better (using the mean absolute deviation): the 2-month
average or the 3-month average?
d) d) Compute the forecasts for each month using exponential
smoothing, with an initial forecast for January of $1.80. Use α = .1,
then α = .3, and finally α = .5. Using MAD, which α is the best?
Problems: 4.11
Data collected on the yearly registrations for a Six Sigma seminar at
the Quality College are shown in the following table:
a) Use exponential smoothing with a smoothing constant of 0.3 to
forecast the registrations at the seminar given in Problem 4.10. To
begin the procedure, assume that the forecast for year 1 was 5,000
people signing up.
b) What is the MAD?
************************************************
BSOP 330 Week 2 Lab Assignments Chapter
Four Problems 4.23, 4.27, 4.33, and 4.35
Chapter Four Problems 4.23, 4.27, 4.33, and 4.35.
4.23

a) Compute MAD and MAPE for management’s technique
b) Do management’s results outperform (i.e., have smaller MAD and
MAPE than) a naive forecast?
c) Which forecast do you recommend, based on lower forecast error?
4.33
a) Forecast the number of transistors to be made next year, using
linear regression.
b) Compute the mean squared error (MSE) when using linear
regression.
c) Compute the mean absolute percent error (MAPE).
4.35
a) Use the model to predict the selling price of a house that is 1,860
square feet.
b) A 1,860-square-foot house recently sold for $95,000. Explain why
this is not what the model predicted.
c) If you were going to use multiple regressions to develop such a
model, what other quantitative variables might you include?
d) What is the value of the coefficient of determination in this
problem?
************************************************
BSOP 330 Week 2 Southwestern Case study

1. Develop a forecasting model, justifying its selection over other
techniques, and project attendance through 2007.
************************************************
BSOP 330 Week 3 Lab Assignments Chapter 13
problems 13.3, 13.5, 13.9, 13.21
Chapter 12, problems 12.1
L. Houts Plastics is a large manufacturer of injection-molded plastics
in North Carolina. An investigation of the company’s manufacturing
facility in Charlotte yields the information presented in the table
below. How would the plant classify these items according to an ABC
classification system?
William Beville’s computer training school, in Richmond, stocks
workbooks with the following characteristics:
Demand ,500 units/year

Ordering cost S = $25/order
Holding cost H = $4/unit/year
a) Calculate the EOQ for the workbooks.
b) What are the annual holding costs for the workbooks?
c) What are the annual ordering costs?
Southeastern Bell stocks a certain switch connector at its central
warehouse for supplying field service offices. The yearly demand for
these connectors is 15,000 units. Southeastern estimates its annual
holding cost for this item to be $25 per unit. The cost to place and
process an order from the supplier is $75. The company operates 300
days per year, and the lead time to receive an order from the supplier
is 2 working days.
a) Find the economic order quantity.
b) Find the annual holding costs.
c) Find the annual ordering costs.
d) What is the reorder point?
M. Cotteleer Electronics supplies microcomputer circuitry to a
company that incorporates microprocessors into refrigerators and
other home appliances. One of the components has an annual demand
of 250 units, and this is constant throughout the year. Carrying cost is
estimated to be $1 per unit per year, and the ordering cost is $20 per
order.

a) To minimize cost, how many units should be ordered each time an
order is placed?
b) How many orders per year are needed with the optimal policy?
c) What is the average inventory if costs are minimized?
d) Suppose that the ordering cost is not $20, and Cotteleer has been
ordering 150 units each time an order is placed. For this order policy
(of ) to be optimal, determine what the ordering cost would have to
be.
************************************************
BSOP 330 Week 4 Lab Assignments Chapter 12,
problems 12.1, 12.5, 12.9, 12.15
L. Houts Plastics is a large manufacturer of injection-molded plastics
in North Carolina. An investigation of the company’s manufacturing
facility in Charlotte yields the information presented in the table
below. How would the plant classify these items according to an ABC
classification system?
William Beville’s computer training school, in Richmond, stocks
workbooks with the following characteristics:
Demand ,500 units/year

a) To minimize cost, how many units should be ordered each time an
order is placed?
b) How many orders per year are needed with the optimal policy?
c) What is the average inventory if costs are minimized?
d) Suppose that the ordering cost is not $20, and Cotteleer has been
ordering 150 units each time an order is placed. For this order policy
(of ) to be optimal, determine what the ordering cost would have to
be.
************************************************
BSOP 330 Week 4 Quiz
BSOP-330 Week 4 Quiz
************************************************
BSOP 330 Week 4 Southwestern Case study
Printing companies Programs and Inserts

1. For the programs, what are the EOQ's for both printing companies?
How many orders of each size will be needed?
2. For the inserts, what are the EOQ's for both printing companies?
How many orders of each size will be needed?
3. Using the EOQ's above and volume order information provided,
what will be the cost of the programs and inserts if they are purchased
from Quality Printing
4. Using the EOQ's above and volume order information provided,
what will be the cost of the programs and inserts if they are purchased
from First Printing.
************************************************
BSOP 330 Week 5 Homework Problems Mater
Production Schedule Problem 1, 2 and 3
MASTER PRODUCTION SCHEDULE
MAKE-TO-STOCK
Beginning PAB prior to week number one is 500.

If the forecast is larger than the book orders, complete the MPS using
the forecast demand. If the booked orders is larger than the forecast
complete the MPS using the booked orders
Lead-time for MPS releases is one week.
All MPS releases must be in lot sizes of 250 units.
Period order coverage is one period.
1. Complete the MPS due line and the MPS released line.
2. Complete the PAB line.
3. Complete the ATP line.
BSOP Master Planning, Week 5 Assignment, Problem Two
Make-to-Stock MPS
GIVENS FOR THE MPS PROBLEM:
1. Beginning on-hand inventory prior to week one is 200 units.
2. If the forecast is larger than the book orders, complete the MPS
using the forecast demand. If the booked orders is larger than the
forecast complete the MPS using the booked orders
3. Lead-time for MPS planned orders is one week.
4. All MPS releases must be in lot sizes of 200 or multiples of 200.
REQUIRED:
Complete the MPS due and MPS planned lines.
Calculate the new projected on-hand inventory line.

Calculate the ATP line for the entire MPS.
BSOP330 Master Planning, Week 5, Problem 3
Forecast Disaggregation
Product Family Blenders
Model Number
Percent of the Annual Forecast
B-100
10.00%
B-200
7.00%
B-300
25.00%
B-400
30.00&
B-500
12.00%
B-600
16.00%

Total
100.00%
Note: the total percentage must equal exactly 100%.
If the aggregate forecast for the family of blenders for the month of
September is 5,000 units, complete the chart below.
************************************************
1.Question :(TCO 9, 10, & 12) The MPS
Student Answer:
must sum up to the total in the production plan.
can have any quantity necessary to meet customer demand.
is only used in make-to-stock manufacturing.
does not have to be tested for capacity limits.
2.Question :(TCO 12) In an assemble-to-order MPS, the items
stocked in inventory are
Student Answer:

finished goods.
component parts.
raw materials.
sub-assemblies.
3.Question :(TCOs 9, 11, & 12) Which one of the following pieces of
information would be more useful to the order entry department in a
make-to-stock company?
Student Answer:
The planned order receipt file
The planned MPS released quantity file
The available to promise file
The balance of the forecast quantity
4.Question :(TCO 12) A forecast
Student Answer:
is always 100 percent correct.
will get better and better the more time and money you spend.
is a time prediction of the future based on the past.
is a monthly project that marketing loves to do.
5.Question :(TCO 10 & 12) In job shop (make-to-order) operations,
the master production schedule is usually expressed in

Student Answer:
end items.
modules.
kits.
customer orders.
warehouse orders.
************************************************
problems 14.1, 14.3, 14.9, 14.13
You have developed the following simple product structure of items
needed for your gift bag for a rush party for prospective pledges in
your organization. You forecast 200 attendees. Assume that there is
no inventory on hand of any of the items. Explode the bill of material.
(Subscripts indicate the number of units required.)
The demand for subassembly S is 100 units in week 7. Each unit of S
requires 1 unit of T and 2 units of U. Each unit of T requires 1 unit of
V, 2 units of W, and 1 unit of X. Finally, each unit of U requires 2

units of Y and 3 units of Z. One firm manufactures all items. It takes 2
weeks to make S, 1 week to make T, 2 weeks to make U, 2 weeks to
make V, 3 weeks to make W, 1 week to make X, 2 weeks to make Y,
and 1 week to make Z.
a) Construct a product structure. Identify all levels, parents, and
components.
b) b) Prepare a time-phased product structure.
As the production planner for Gerry Cook Products, Inc., you have
been given a bill of material for a bracket that is made up of a base,
two springs, and four clamps. The base is assembled from one clamp
and two housings. Each clamp has one handle and one casting. Each
housing has two bearings and one shaft. There is no inventory on
hand.
Your boss at Gerry Cook Products, Inc., has just provided you with
the schedule and lead times for the bracket in Problem 14.8. The unit
is to be prepared in week 10. The lead times for the components are
bracket (1 week), base (1 week), spring (1 week), clamp (1 week),
housing (2 weeks), handle (1 week), casting (3 weeks), bearing (1
week), and shaft (1 week). a) Prepare the time-phased product
structure for the bracket. b) In what week do you need to start the
castings?
Electro Fans has just received an order for one thousand 20-inch fans
due week 7. Each fan consists of a housing assembly, two grills, a fan
assembly, and an electrical unit. The housing assembly consists of a
frame, two supports, and a handle. The fan assembly consists of a hub
and five blades. The electrical unit consists of a motor, a switch, and a
knob. The following table gives lead times, on-hand inventory, and
scheduled receipts.

************************************************
BSOP 330 Week 7 Case Study Final
Question 1. Which variations in demand for police services should be
considered in an aggregate plan for resources? Which variations can
be accomplished with short-term scheduling adjustments?
Question 2. Evaluate the current staffing plan. What does it cost? Are
26 officers sufficient to handle the normal workload?
Question 3: Determine the cost of the Chiefs plan. Do you need to
implement the Chief's plan or can the current staff handle the load?
Explain your thinking
Question 4: From the data in the case, determine the schools current
cost to provide police services during football games.
Question 5: There isn't any one right answer for this question. This a
critical thinking question. Based on what you have read and the
scheduling and costs you put together, what do you see as alternatives
for the manning the schedule.
************************************************
problems 16.1, 16.3, 16.5, and 16.9

Chapter 16, problems 16.1, 16.3, 16.5, and 16.9 (pages 640-641)
16.1 Leblanc Electronics, Inc., in Nashville, produces short runs of
custom airwave scanners for the defense industry. You have been
asked by the owner, Larry Leblanc, to reduce inventory by
introducing a kanban system. After several hours of analysis, you
develop the following data for scanner connectors used in one work
cell. How many kanbans do you need for this connector?
Daily demand 1,000 connectors
Lead time 2 days
Safety stock day
Kanban size 500 connectors
16.3
Chris Millikan Manufacturing, Inc., is moving to kan-bans to support
its telephone switching-board assembly lines. Determine the size of
the kanban for subassemblies and the number of kanbans needed.
16.5
Discount-Mart, a major East Coast retailer, wants to determine the
economic order quantity (see Chapter 12 for EOQ formulas) for its
halogen lamps. It currently buys all halogen lamps from Specialty

Lighting Manufacturers, in Atlanta. Annual demand is 2,000 lamps,
ordering cost per order is $30, annual carrying cost per lamp is $12.
a) What is the EOQ?
b) What are the total annual costs of holding and ordering (managing)
this inventory?
c) How many orders should Discount-Mart place with Specialty
Lighting per year?
16.9
a) Given the following information about a product, at Phyllis
Simon’s firm, what is the appropriate setup time?
************************************************
1. (TCOs 5 & 12) Manufacturing cycle time is best defined as the
(Points : 4)
length of the work shift, expressed in minutes per day.
time it takes a unit to move from one workstation to the next.
time between the start of one unit and the start of the next unit.
sum of all the task times to make one unit of a product.
time from raw materials receipt to finished product exit.

2. (TCOs 5 & 12) The implementation of JIT offers several
advantages, including (Points : 4)
reduced throughput.
increase in variability to better respond to variable demand.
decreased profit margins.
support for lean production.
increased work in process inventory.
3. (TCOs 5 & 12) Which of the following statements regarding JIT in
services is true? (Points : 4)
Restaurants do not use JIT layouts because they interfere with the
creation of a good service scape.
Excess customer demand in services such as air travel is met by
dipping into safety stocks.
All of the JIT techniques for dealing with suppliers, layout, inventory,
and scheduling are used in services.
Scheduling is not relevant to the effective use of JIT in services.
All of the above are false.
4. (TCO 12) Which of the following is the author of the phrase,
"Inventory is evil"? (Points : 4)
Poka Yoke
Pat "Keiretsu" Morita
Kanban Polka
Shigeo Shingo
None of the above
5. (TCO 12) Great Lakes Barge and Baggage Company makes,
among other things, battery-operated bilge pumps. Which of the
following activities isnot part of JIT? (Points : 4)
They communicate their schedules to suppliers.
They produce in long production runs to reduce the impact of setup
costs.

They use a pull system to move inventory.
They continuously work on reducing setup time.
They produce in small lots.
**********************************************************************************

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