Wondering how to create great customer experiences? One of the top reasons customers leave a company is because their experience with the company is poor. In today's world, that can happen not only on the phone or email but also online. This presentation takes the complicated world of social customer service and shows a simple way to approach integrating social customer service with traditional customer service. Following the 7 steps puts structure around what can be an other wise confusing endeavor.
Being able to have steps for the integration of social and traditional customer care helps professionals understand not only where they are in the adoption curve, but also gives them clear direction what what they are doing well and what would be better if...
The process helps companies to:
• Do more of the right things
• Put structure around what is unstructured
• Benchmark “As Is”
• Create a strategy and plan
• Track the progress
• Gather the right metrics
• Create and sustain a world-class customer experiences.
Take a look - I think it just might be what you are looking for!