Behavioral Health Case Study

1. At Jewish Family & Children’s Service (JFCS), healthcare
reporting requirements – along with growing data sharing needs
– make a customizable electronic health record system (EHR)
mission critical. “We chose NextGen Ambulatory EHR because
it helps us write robust reports, expertly manage data collection
points for population health management, improve clinical
decision making, and to grow while staying competitive,” explains
JFCS Vice President of Child and Family Solutions, Linda Scott.
Improving outcomes; clearing care obstructions
Having information at caregivers’ fingertips helps JFCS deliver
better care. “Before NextGen, we tracked patient data manually;
I’m certain we often missed things. With NextGen, we have the
tools we need to document quickly and accurately, to deliver
better quality care, to efficiently track and follow up with patients,
and to achieve improved contract compliance,” explains Scott.
Integrating behavioral and physical healthcare
In behavioral health (BH), chronic health problems are often
not well treated – that’s one reason legislation is pushing
integration across healthcare. “Because NextGen has expertise
in physical healthcare, as well as 25+ other specialties, we don’t
have to worry whether our EHR will successfully integrate within
the new primary care clinic we’re opening within one of our
BH clinics. NextGen is a superb choice for worry-free
integration,” says Scott.
“Our robust NextGen system evolves with the healthcare
industry and enables growth. We’ve seen considerable
improvements in workflow efficiencies and documentation.
As a multi-service agency, with a broad range of programs,
we’ve never encountered anything NextGen couldn’t help
us achieve.”
Jewish Family & Children’s Service
Maricopa County, Arizona
jfcsaz.org
Profile
• Non-profit, non-sectarian organization
that offers high-quality behavioral health
and social services to children, families,
and adults of all ages, in accordance
with a Jewish value system that cares
about all humanity
• Serves 36,000 families and
individuals annually
• Has five outpatient clinics, plus several
social service sites, and more than
500 employees
Business Problem
Jewish Family Children’s Service
needed a powerful, integrated IT solution
to keep pace with the industry, improve
BH outcomes, share data, enhance
population health, enable growth, and
keep it competitive.
Solution
• NextGen®
Ambulatory EHR
• NextGen®
Practice Management
• NextGen®
Patient Portal
• Participating in the Behavioral Health
Information Network of Arizona
(BHINAZ) using NextGen®
Health
Information Exchange
• NextPen®
Solutions
Realized Benefits
• Seamlessly integrating physical and
behavioral healthcare
• 95% treatment plan completion, 96%
assessment completion within 30 days,
exceeding the 85% contract requirement
• Improved documentation and workflow
efficiencies
• Better tracking, assessing, and reporting
on BH outcomes
• Expertly managing data for population
health and data exchange
• Enhancing clinical decision making
• Growing quickly and steadily
• Leveraging a patient portal
Results Worth Sharing
Integrating physical
and behavioral health for
better outcomes
nextgen.com

2. Tracking, assessing, and reporting on BH outcomes
BH providers are contractually required to perform comprehensive
assessments, re-evaluate treatment plans, and offer new patient
appointments during specific timeframes. “With NextGen we
are able to report and give monitoring tools to managers.
As a result we have successfully achieved rates of 95% treatment
plan completion and 96% assessment completion within 30 days,
exceeding our contract requirement of 85% for both measures,”
says Scott.
In addition, JFCS has successfully attested for MU1 and is now
ramping up for MU2. “NextGen has 100% of what we need to
be completely certified,” says Scott.
Saving time and gaining time
“We’re spending less time re-working and re-submitting
claims because NextGen Practice Management helps us achieve
a terrific first-time adjudication rate – well into the 90s,” reports
Scott. What’s more, JFCS patients successfully use NextGen
Patient Portal for faster patient-to-provider communication,
easier appointment requests, and quick reminders.
In addition, JFCS is launching a pilot to integrate NextPen
Solutions, a tool that takes handwritten information and
automatically converts it to discrete data. “In our new BH clinic,
we’re going to use this ‘magic pen’ to streamline and accelerate
patient data capture in our waiting room. This pen will be fantastic
for gathering information, both in our offices and from patients’
homes, particularly when it’s patient-survey-related data for
grant-funded programs,” explains Scott
Results Worth Sharing
“NextGen enables
robust data exchange
with direct-connect
exchanges, in-system
faxing, and custom
interfaces. We easily
exchange data with
various treatment team
members located at
other organizations.
We use NextGen to
create a comprehensive
treatment plan and
patient record. Plus,
NextGen HIE is the
powerful basis of the
Behavioral Health
Information Network
of Arizona.”
Linda Scott
Vice President of Child
and Family Solutions
Jewish Family
Children’s Service
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