3-4 pages; double space; excluding cover page and citation page 5 scetions Summarize the Issue (1 paragraph) Key facts/relevant information (not included in the summary) Ex. Traits/characteristics of Gen X and Gen Y Context of the problem Ex. Parent role/ defensiveness Ex. Communication challenges of Gen Y Using social/ emotional intelligence Ethics Implications of actions Desired Goal/ Outcomes What are they? How do you get there? Alternatives (positive & negative) & risks What would you recommend why? ...