1. Agency Analysis
By
Jeff Dilbeck
SWRK 180
Dr. Clarke
November 7, 2013

2. Generational Changes, Inc.
" CHANGING LIVES ONE DAY AT A TIME"
Mission:
Generational Changes has a mission to provide treatment, intervention and
prevention programs to adolescents and adults seeking counseling and recovery. Our
services are designed to guide families toward change, independence, self efficiency and
productivity. Our goal is to stabilize the lives of families by providing therapeutic
counseling, treatment for alcohol and substance abuse, and mentoring in order to affect
future generations. Generational Changes seeks to change, prevent, detect, and eliminate
barriers that impede on progress.

3. Geographic Community
 Predominately serves the West and Southwest region of Fresno
 4 sights located on P. Street, Bond Ave., Merced St. and Fresno St;
all located within a 10 mile radius.

4. Income
 Median household income is approximately $21,000 which is
well below County median
 Median household income in Fresno is approximately $40,000
Transportation
 Public transportation is the main mode of transportation for
agencies consumers.
 Due to age of clients as well as income level of consumers
families financial situation.

5. Demographics
Ethnicity
 Hispanics account for more the 50% of the population
 African-Americans account for approximately 8-10% of population
 Caucasians make up about 25% of population
 Remaining 15% is comprised of many other ethnic groups including
Asians, Middle-Eastern , Pacific Islanders as well as individuals who
identify with two or more ethnic backgrounds.
 Stats were compiled by using averages from the 3 different zip codes
where services are offered.

6. Demographics Cont’d
 Approximately 60% of population are High School graduates
 30% of the population attended high school but did not
graduate
 8% of the population received an AA or Bachelors degree
 The remaining 2% acquired Graduate degrees

7. Community Involvement
 Generational Changes main involvement with the community
is with the services that they offer to the adolescents within
the community.
 They work in conjunction with 3 charter schools within the
community (Carter G. Woodson, WEB Duboise and New
Millennium Institute of Education.
 To remain compliant with rules and regulations, Generational
changes works closely with Alcohol and Drug Advisory Board
of Fresno County, California Department of Social Services as
well as California Department of Education.

8. Services Provided
 Generational changes offers many therapeutic and non therapeutic
services to adolescents as well as adults.
 The therapeutic services offered are comprised of individual as well
as group counseling concerning such topics as
 Crisis Intervention and Child Abuse
 Substance and Chemical Dependency Treatment Services
 Marriage and Family Therapy
 Treatment of Specialty Behaviors Such as ADHD, Autism, and
Defiant Behaviors
 Anger Management Therapeutic Groups
 Specialty Treatment for Expelled Students Meeting the Guidelines
to Successfully Complete Term of Expulsion.
 Social Development

9. Services Provided Cont’d
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Non Therapeutic services that Generation Changes offers are:
Dropout Prevention Services
Academic Tutoring
Employment Readiness
Vocational and Job Training Referrals
Housing Referrals
Clothing and Food Assistance
* The majority of services offered are free of charge to the
consumer as long as they are eligible for Medi-Cal. A sliding fee
scale is used for all consumers that are not eligible for Medi-Cal.

10. Organizational Structure
 Generational Changes is a for-profit organization
 It has no board of directors, but is owned by one individual who is
the CEO of the company.
 The second in command is the Program Director.
 Below the Program Director are several counselors who are at the
school sites who work with the clients.
 There are also two full time support staff employees.
 The Program Director oversees the counselors, support staff as well
as the interns.
 The company is relatively small with 12 employees.
 All accounting and bookkeeping services are outsourced to an
accounting firm.

11. Role of Client
 Generational Changes is a for-profit organization that offers
several services to consumers.
 The role of the client in this organization is that of a recipient
of a service that he/she has paid for.
 The services that are offered are therefore tailor made for
each client to ensure they are receiving the proper services
that they have requested.
 As with any for-profit organization, the client must be serviced
properly to ensure the company remaining in business.

12. Organizational function
• Generational Changes is a non-discriminatory organization
that offers its services to individuals regardless of their
age, race, ethnicity, sex, sexual orientation, gender identity or
expression.
• Much emphasis is put on treating each client as a unique
individual, trying to understand their ideas and point of view.
Being cultural aware and competent is an important factor in
being able to accomplish this
• Empowering the client is the ultimate goal of any individual or
group counseling session. To help them understand that they
have the power and ability to make healthy choices that will
help them succeed in life.

13. Agency Abroad
 An agency based in a London Borough of Richmond Upon
Thames has a organization called YES (Youth Enquiry Services)
 They provide services to adolescents who are
displaying, presenting or becoming involved in ‘risky
behaviour’.
 The organization is similar in the services that it offers but the
difference is that it is a non-profit organization.
 The goal with Yes as with Generational changes is not
necessarily abstinence, but rather building skills to ensure
healthy decision making.
 The majority of the cliental are minorities, comprised of
adolescents of African, Pakistani and Indian descent.

14. Agency Abroad Cont’d
 The structure of Yes is very different than Generational
Changes.
 It is a government funded organization that is comprised of
Counselors, Social Workers and Psychologists.
 There was no mention of a Board of Directors or one
individual who is responsible for the organization.
 The project will aim to develop young people’s skills and
knowledge and ensure that they develop resilience and
increase protective factors to make safe informed choices.