Despite your best intentions and your dedicated mission to putting your customers needs first—you can’t make everyone happy. What happens when a customer says you damaged their property? Can you and a customer both leave a disagreement feeling satisfied? Can’t we all just get along?!

1. How sound documentation is saving
contractors thousands
How to Avoid Nasty
Customer Disputes

2. Introducing our Speakers
Dekel
Ezri
Greg
Fuentes
Michael
Gogan

3. Who am I?
● Business Development
● Doughnut Shop Owner
● EducatorMichael Gogan

4. Overview
• Handling “I don’t want to pay for that”
• Protect Yourself and Your Money
• Cover Your Butt
• Real Cases
• Integration with Workiz
• Questions

5. Poll
• Have you ever had a client who
didn’t want to pay after service
was rendered?

6. How To Handle “No”
• Condition before the “No”
• Educate and Communicate Throughout
• Understand why they say “No”

7. Condition Before the “No”
• Consumers often only understand price
• They want to get the best price
• They don’t want to be “sold”

8. Educate and Communicate
• Help them understand the process
• Keep them in the loop throughout
• Even the smallest of jobs need
communication
• Listen to their “No”

9. Prevention

10. Prevention
● Disputes
● Chargebacks
● Lawsuits

11. Prevention
● Connection

12. Prevention
● Education

13. Prevention
● Communication

14. Prevention
● Documentation

15. Poll
• Have you ever been sued by a
client or insurance company?

17. CYA with CompanyCam

18. CYA with CompanyCam
Dropped off 8 bdl
small and 7 lrg
Dlvd 4/29/19

19. CYA with CompanyCam

20. Poll
• Did you ever have a customer
leave you a bad review that
was without merit?

21. Seamlessly Integrates with
Workiz

22. Any Questions?
Ask away!

23. Start your FREE
30-day trial today!
A special offer for Workiz customers
Michael Gogan
Business Development
michael@companycam.com
402.873.2607
companycam.com/workiz
Workiz will be sending out a synopsis document as well
as some additional collateral!