Final case analysis pp

1. Team #3 – Jesus Garcia, Christopher
Short, Daniel Gandara, Amaris Garcia

2.  Est. in early 1990s
 Expanded in El Paso
 The firm outgrew 3
lawyers to now 10
lawyers
 Lawyers from
prestigious
universities.

3. To become the number one rated law
firm within the southwest region
through the eyes of our customers.

4. Johnson and Co. prides itself in
exceeding standards in customer
service and excellence. We look out
for clients at all levels of the process.
There is no case too big or too small.
All our lawyers come from the top
ten rated universities, which further
our goal of the highest service.

5.  Higher settlements for our clients
 Lawyers certified from the multiple
states
 Better customer services

6. All categories based on SWOT are in good quality service
the only exception would be communication.
 Lawyers, paralegals, and secretaries all have high
standards in aspects of:
 Efficiency
 Professionalism and
 Business Models
The one exception would be communication especially e-
mail, it can be easily fixed as long as we focus on the
topics listed below:
 There are opportunities to grow within the El Paso area
 It is a growing city and there are a lot of opportunities
for small firms such as us.
 There are also threats to small firms
 Other larger firms in the city have more resources than
we have.

7. Miscommunication through E-mail has been a big in
concern in our offices there are three main reasons as
to why
 The lack of one on one interaction
 The writer’s ability to convey their emotion through
writing the other people
 The amount it takes for a coworker to respond.

8.  To fix our issues with miscommunication we
plan to do more face to face as much as
possible, as well as phone calls, and there we
will require all the information work needed so
there won’t be any confusion what so ever.
 E-mail will still be an asset to our offices so we
will inform and schedule mandatory hours to
in which e-mail will be available from certain
time to certain time so that way we’ll avoid late
correspondence.