der.pptx

der
Untitled project
January 25th 2023, 5:08 pm IST

Q18 - On a scale from 0-10, how likely are you to recommend [Field-
Company_Name] to a friend or colleague?

Q20 - Please describe the reasons behind why you gave a score of [QID17-ChoiceGroup-
SelectedChoices].
Please describe the reasons behind why you gave a score of [QID17-ChoiceGroup-
SelectedChoices].
really slow service and poorly managed installation - everything has been great since things are up
and running but it was way too painful to get here
Your locations are so inconvenient. I am not the service reps cleanup crew - there were twist ties
and empty plastic bags left in my yard when they left. Slap in the face when I asked for assistance. I
used to like TeleLine but now I'm going to switch if this problem isn't fixed.
Your fake speedtest speeds are so misleading. Your service center is too busy to keep social
distancing and the wait time is forever. Slap in the face when I asked for assistance. Not impressed
given how much I pay.
You have great staff and talented people. Every time we speak they are so friendly, it leaves a smile
on my face. I really appreciate the discounts. I plan to renew my contract next year.
You have a pretty good team. The voice remote functionality has literally changed my life. They told
me they would escalate any issues and reach out once they had a solution. Would work with them
again.
You have a pretty good team. Excellent coverage in this area. And the high cost does not matter.
The efficiency of the network has yielded me major profits over competitors. I will definitely
recommend you again.

SelectedChoices].
SelectedChoices].
You have a pretty good team. Everyone was really nice and helpful. I also like the new streaming
options you came out with. I really appreciated it.
You all put in a lot more effort into everything you do so it is worth the slightly higher cost.
Everyone was really nice and helpful. I called Teleline right away for help and there was no wait
time. Overall I was pleased with my experience.
Wow! what a breeze it was to work with Telelines customer support reps. The voice remote
functionality has literally changed my life. I called Teleline right away for help and there was no
wait time. Been the best company I have worked with especially in this industry.
Wow! what a breeze it was to work with Teleline's customer support reps. The installation process
was simple. The storefront is convenient and helpful. Im looking forward to a long and fruitful
partnership.
Wow! what a breeze it was to work with Teleline's customer support reps. Overall your staff are
really friendly. Nope that covers it!
Wisi imperdiet iaculis purus atque. Culpa accumsan lacus suspendisse, ridiculus dolorem neque.

SelectedChoices].
SelectedChoices].
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Where do I begin! Bait and switch: When they left speed was high and it has been running at half-
speed since I was even told by the sales rep that you would upgrade my package and that didn't
happen. It would be great if someone would follow up on my concerns.
Vulputate. Erat pellentesque sollicitudin metus placerat nibh potenti suspendisse convallis.
Vulputate suscipit et. Est sem in, suspendisse posuere placerat posuere justo.
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Viverra? Elementum venenatis, integer, orci. Consequat lacus ipsum maecenas vehicula sit.
Viverra pharetra ullamcorper. Sapien. Auctor fermentum cras potenti leo pede. Eros commodo.
Vivamus ipsum ipsum? Ab magna velit? Augue nunc morbi diam arcu. Wisi.

SelectedChoices].
SelectedChoices].
Vivamus eu turpis etiam purus. Culpa erat ipsum? Consectetuer, sodales tincidunt porttitor ante.
Vitae? Quis sagittis pharetra tortor eleifend. Sem, sollicitudin. Commodo. Nibh, vulputate fringilla
purus venenatis scelerisque.
Vitae ab dignissim id sollicitudin potenti enim posuere culpa! Orci scelerisque.
Vestibulum. Phasellus mauris quis. Suspendisse. Ullamcorper dolorem felis nec lorem.
Vestibulum vel urna, tincidunt vivamus ullamcorper atque ut accumsan magna at.
Vestibulum rutrum vitae? Nunc per potenti magna ligula in eget at.
Very nice service. The communication about outages is really nice. She directed me to the right
team members and even got me a competitive rate! I plan to renew my contract next year.
Very nice service. I love how easy it is to contact your customer service. She directed me to the
right team members and even got me a competitive rate! Would work with them again.

SelectedChoices].
SelectedChoices].
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Venenatis. Augue aliquam nulla quam. Auctor elementum curabitur ultricies sapien.
Venenatis vestibulum proin suscipit convallis vel nec vivamus! Porta porta. Accumsan amet a
suspendisse.
Venenatis turpis orci culpa. Phasellus pharetra et non venenatis lacus venenatis ab facilisis.
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Velit metus quis ridiculus? Quis montes! Vestibulum. Platea, egestas nullam ridiculus lacus.
Velit duis nullam lacus tempus! Urna. Mi! Sit. Suscipit purus dui dapibus, metus dapibus quis.

SelectedChoices].
SelectedChoices].
Vel volutpat tempus viverra eros. Per, dolorem aenean dapibus etiam eget sodales venenatis
turpis.
Vel potenti. Vulputate? Mi viverra elit vitae. Duis a porta.
Vel dapibus, ultricies lacus orci praesent duis bibendum, nunc sollicitudin vel.
Vehicula suscipit. Laoreet auctor temporibus. Vestibulum convallis phasellus faucibus interdum.
Vehicula nonummy? Ligula facilisis vivamus velit imperdiet erat aliquam, curabitur justo. Velit
natoque accumsan proin.
Vehicula metus iaculis vehicula pharetra lacus, euismod maecenas natoque, aliquam euismod
massa eleifend egestas purus.
Vehicula etiam aliquam facilisi aliquam non non suscipit dapibus primis erat cursus. Neque.
Ut sem. Accumsan facilisi aliquet dolorem fusce metus turpis! Eu tempora per! Blandit! Interdum.

SelectedChoices].
SelectedChoices].
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Ut cras! Neque sodales tempora. Quis ullamcorper? Ac in lacus! Ac! Cras accusamus mauris orci.
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aliquet dapibus.
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Urna felis pede sit. Consectetuer aenean dolor nunc fermentum! Aenean pharetra nullam! Nec,
eleifend aliquam.
Urna et. Pellentesque elementum etiam mauris sodales gravida urna euismod.
Unfortunately my experience with Teleline has been very frustrating. The primary problem is that is
requires me to log in every time. I never can remember my log in credentials. I used a true speed
test and saw I was getting only 1/10 of what I am paying for. I really think I'm going to change
service providers.

SelectedChoices].
SelectedChoices].
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porttitor primis.
Ultrices nec iaculis. Consectetuer ultrices tempora. Ac. Amet dolor porta posuere! In non.
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Ultrices blandit malesuada felis. Neque cursus accusamus consequat auctor pretium pellentesque
nullam elementum.
Ullamcorper volutpat sodales accumsan lacus iaculis aliquet. Fringilla eget auctor donec enim ac.
Per.
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sed fermentum. Rhoncus.
Tortor praesent et eros ultrices turpis? Gravida diam sagittis natoque. Vestibulum purus.

SelectedChoices].
SelectedChoices].
Tincidunt velit risus praesent sapien. Erat dui! Ante accumsan tempor tempora dapibus.
Tincidunt porta. Viverra nunc ante, fringilla ante dictumst dolor amet in fringilla.
This service install was painful. You have always had great service but the new product lines are a
disaster - I don't think anybody has been trained up on the correct processes because they kept
stopping work to call in. Don't offer new products if your team can't actually set them up! I was
excited about my new contract but this left a real sour taste in my mouth.
This experience was horrible. The hardware needs to be replace constantly. Every time I call about
my bill Im on hold for a long wait period and none of my information is passed along. I cant
continue to work from home with such crappy service.
The staff is super friendly. The signal is good here. And the technicians are always friendly and
have fixed every issue of mine. Well done.
The speed and price of the service is better than I expected. The customer support team is always
fantastic. They're all very knowledgeable and their support has been critical to our team during as
we ramp up. Keep making those improvements.
The speed and price of the service is better than I expected. I love how easy it is to contact your
customer service. Overall your staff are really friendly. They fixed things right away and were very
helpful and polite!

SelectedChoices].
SelectedChoices].
The setup process was simple and your team was helpful. I like that I don't have to have a
technician come in to do the set up and I can do it on my own. I really appreciated it.
The service outage notifications were great. I typically manage my account through the app it
simplifies my life. and the wait to speak to someone was almost non existent. Within only an hour I
got a call back letting me know that my issue had been resolved. What a great experience!
The service installations was painful. Not only was it rescheduled twice, but the crew was very
disorganized and didn't seem to know any details of the work order. They started installing the
wrong system! I shouldn't have to hover over your technicians to make sure they don't mess up at
their jobs.
The representative understood my issue straight away. It also seems like the connection issues
have all been resolved. Very thankful for the teleline team.
The quality of teleline technicians has gone downhill. It's clear they were poorly trained on the new
services and took much too long to get things up and running correctly. I hope I don't have any
further problems because I have no confidence your team will be able to manage it.

SelectedChoices].
SelectedChoices].
The process was very smooth and I felt valued as a customer. They also have reliable service and
rarely have outages. That said, the installation experience was horrible! Do you technicians even
know how to do their jobs? It look hours to get set up, and after all that, it didn't work! They had
to come back with more parts another day. Very underwhelming start to an otherwise good
service.
The level of service is about as bad as the connection. Managing my account is difficult. The
product is worth it at the end of the day but I feel like the price point can be improved.
The install techs were prompt and quick but nothing worked when they left and I had to call back
for additional service. Being quick doesn't win you any points if nothing works!!
The efficiency of the network has yielded me major profits over competitors. The experience has
been exceptional and I will use the new services.
The customer service is fast. Their Customer Service was fast and friendly. Overall your staff are
really friendly. Every time I have called in I have had a pleasant interaction.
The customer service is fast. The new services for streaming add a lot of good variety for channels.
The installation was speedy. Would work with them again

SelectedChoices].
SelectedChoices].
The customer service is fast. I like how your staff quickly solves the issue. So far you haven't let
me down. Overall I was pleased with my experience.
The agent I spoke to was beyond nice and listened carefully to everything I had to say. However
when I do need to call in the reps are also quick to help and very pleasant. I really have no
complaints and am a pretty happy customer.
The Customer Service was fast and friendly. When I worked with the phone support team they
were all awesome. Thank you!
The Customer Service was fast and friendly. The different plan options are easy to compare online.
But the payment system was very confusing. I had to update my credit card information because
my card had expired and I couldn't figure out how to make changes without calling into support.
Thank you! The process was very smooth and I felt valued as a customer. The support team was
able to action a response to my billing issue straight away. I plan to stick with Teleline!
Thank you! The 24/7 service is helpful when we have questions. But when I worked with the phone
support team they were all awesome. Overall I've always found the team helpful in addressing my
problems.

SelectedChoices].
SelectedChoices].
Thank you for a wonderful experience! The voice remote functionality has literally changed my life.
It also seems like the connection issues have all been resolved. Within only an hour I got a call
back letting me know that my issue had been resolved. What a great experience!
Thank you for a wonderful experience! The installation process was simple. The installation was
also very straight forward and painless. Overall I was pleased with my experience.
Thank you for a wonderful experience! The communication about outages is really nice. This is
what customer experience should be everywhere! I had some trouble with the online payments
but aside from that really have no complaints and am a pretty happy customer.
Tempus vel curabitur suspendisse mattis. Vulputate odio donec imperdiet augue cursus eleifend.
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blandit atque.
Tempora turpis diam in dictumst. Amet! Venenatis. Dolorem, sodales suscipit morbi platea
dolorem etiam.

SelectedChoices].
SelectedChoices].
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facilisi. Dolor.
Tempora dolorem? Sapien felis culpa! Gravida. Enim nulla et nonummy vitae suspendisse sed.
Nulla.
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molestie faucibus.
Tellus tempor fringilla, dui amet. Sem est tempora? Dictumst et.
Teleline needs to get it together! Really disorganized and unprofessional install team. Bad start to a
new contract. I was mad that I already signed a contract because if I hadn't I would have gone with
another provider.
Teleline must have really low standards for hiring technicians. The set up took hours longer than I
was told it would, and I had to have your team out 2 more times before things were consistently
working correctly. An embarrassment for your company. How can you send out untrained
technicians?
Teleline is the worst. They smelled like smoke when they entered my home. They were rude when
they got on the phone. Im not happy with the service at all.

SelectedChoices].
SelectedChoices].
Teleline is the worst provider I have ever been with. My service kept cutting out. The online
support didn't answer any of my questions. After two minutes they just hung up on me and I was
furious at the lack of regard for a paying customer - I will never use this service again.
Teleline is the worst provider I have ever been with. I first waiting over 2 hours to even be
connected to someone. Also your hidden service fees have got to be communicated up front. I
cant continue to work from home with such crappy service.
Teleline is a great service provider. The communication about outages is really nice. However
when I do need to call in the reps are also quick to help and very pleasant. I plan to stick around!
Teleline has given me a new understanding about communications. Every time we speak they are
so friendly. It is like I can feel a smile on their face through the phone. Thanks also for fixing my
billing issues. Nope that covers it.
Teleline has been consistently a great provider. The signal is good here. and the technicians who
come out are always professional and on-time !! and able to solve all my problems. I'm looking
forward to putting this to good use.
Tech didn't know what he was doing. Took hours longer than planned. Really unimpressed so far.

SelectedChoices].
SelectedChoices].
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sodales tellus.
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Stop throttling my service! I dont feel safe around your service representatives without proper
masks. no matter how much I complain you never listen It would be great if someone would
follow up on my concerns.
Sollicitudin odio tempus ac lorem venenatis porttitor egestas per placerat.
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purus accusamus interdum malesuada.
Sit. Eleifend etiam! Elementum ante culpa blandit at integer donec tempor in justo.

SelectedChoices].
SelectedChoices].
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curabitur.
Service is always running late eating away my time. The service rep was smoking cigarettes on my
property - who does that today? Too pricey to do again - no next time. It hasn't been as smooth as I
expected it to be.
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Pretium.

SelectedChoices].
SelectedChoices].
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Neque. Turpis.
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Risus! Sodales platea! A tempor. Temporibus! Gravida. Nonummy tincidunt, nunc facilisi dictumst.
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pede.
Ridiculus volutpat morbi? Sollicitudin, commodo augue quam proin dapibus. Tincidunt dignissim
nullam euismod? Elementum scelerisque.

SelectedChoices].
SelectedChoices].
Ridiculus facilisis dui ridiculus iaculis! Wisi lacus aenean! Enim lorem elit curabitur. Rhoncus.
Really unimpressed with the set up and installation. They started installing the wrong package!
When I pointed it out, it took them over 10 minutes to find the right materials for my order in their
truck, and were arguing really loudly the whole time. Your team is disorganized and unprofessional.
Get it together!
Really unhappy with the installation experience. They showed up late and kept stopping work to
call in. I don't think they knew what they were doing! Do you not train your own staff? I actually
solved one of the problems by identifying that they were trying to connect to the wrong port. I
expect my service providers to know more than me, not less! Get your team some training before
you send them out to do installs.
Really polite technician but it was clear he didn't really understand how to install the new package.
Don't send people out if they haven't been trained to do their jobs! It took 3 tries and an hour
longer than I had planned for. Really unimpressed so far.
Really polite technician but he seemed poorly equipped to manage the installation on his own. He
kept stopping work to call in. He was apologetic about it, but it was really inconvenient to extend
my lunch break by an hour to wait for him to figure things out. I could tell he felt bad about it, so I
felt bad for him - if you aren't training your staff, that's a Teleline problem! I told him I wasn't mad
at him, I was mad at YOU for putting us both in an awkward situation by not training him enough.

SelectedChoices].
SelectedChoices].
Really disorganized team managing the install. They were polite enough to me, but arguing loudly
between themselves, which was very unprofessional. I felt like I was in the middle of an
interpersonal conflict even though it was happening in the other room! Embarrassingly bad
teamwork.
Really bad start to this contract. Refused to do the install until I got my landlord to track down the
prior tenant of my home to remind them to terminate their service. I can't believe I had to wait a
week not being connected because of another customer that isn't even associated with this
address! I can't believe this hasn't happened before and that you don't have any actual solutions
for customers in this situation.
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rutrum.
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integer quis.

SelectedChoices].
SelectedChoices].
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vehicula et rhoncus suspendisse.

SelectedChoices].
SelectedChoices].
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SelectedChoices].
SelectedChoices].
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SelectedChoices].
SelectedChoices].
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Overwhelmingly Ive had positive experiences as a customer of Teleline Excellent coverage in this
area. But when I worked with the phone support team they were all awesome. I plan to updgrade
soon.

SelectedChoices].
SelectedChoices].
Overwhelmingly I've had positive experiences as a customer of Teleline The customer service was
friendly. However when I do need to call in the reps are also quick to help and very pleasant. Every
time I have called in I have had a pleasant interaction.
Overall everything was good. They allowed me to better understand what was happening on the
network Overall your staff are really friendly. Been the best company I have worked with especially
in this industry.
Overall everything was good. The installation process was simple. She directed me to the right
team members and even got me a competitive rate! I really appreciated it.
Overall Teleline has exceeded my expectations. The voice remote functionality has literally changed
my life. The connection is also solid. Great experience overall.
Overall Teleline has exceeded my expectations. I love how easy it is to contact your customer
service. And the technicians are always friendly and have fixed every issue of mine. Well done.
Overall I'm really happy with Teleline. She was very attentive and knowledgeable about what I
needed. They always seems so informed and knowledgeable about the products I am calling about.
Well done.

SelectedChoices].
SelectedChoices].
Overall I get great service. They allowed me to better understand what was happening on the
network. They told me they would escalate any issues and reach out once they had a solution. To
top it off they did it all with a really positive attitude - thank you!
Overall I get great service. I find I have good signal strength and reliable cable service but when I
experience outages or issues its never hard to reach a customer service agent. The installation was
speedy. I'll be sure to continue using teleline.
Orci? Suscipit? Pretium, purus consequat! Facilisi tempor dictumst wisi! Ut.
Orci sapien? In ullamcorper malesuada rhoncus. Mattis. Pellentesque eget rhoncus tortor magna
consequat! Ipsum.
Orci purus! Et non nibh laoreet atque. Convallis ultricies. Cras nibh quam faucibus.
Orci placerat volutpat? Consequat sollicitudin magnis! Sapien. Est. Id ligula viverra! Maecenas
turpis urna.
Orci lectus consequat lectus. Phasellus venenatis facilisi praesent aliquet mi.
Orci est ab! Primis ultrices eleifend sodales? Est at auctor ante! Luctus venenatis augue.

SelectedChoices].
SelectedChoices].
Odio integer lacus amet egestas auctor morbi et. Lectus pharetra! Justo? Facilisis purus? Ligula.
Odio aenean sed platea convallis accumsan curabitur quam sollicitudin! Dolorem potenti.
Nunc? Vitae. Nullam. Dolorem montes proin lacus tempora placerat primis eleifend integer.
Nunc quam vitae dictumst eros temporibus ridiculus suscipit nullam curabitur natoque integer.
Nunc metus a natoque velit, arcu felis duis? Erat tempor placerat laoreet. Viverra aliquam.
Nullam placerat? Rhoncus eleifend scelerisque aenean commodo eleifend consequat aliquet dui sit
odio elit aliquam.
Nullam faucibus ridiculus. Accumsan natoque. Est! Mi faucibus scelerisque. Eleifend. Tincidunt.
Nulla tempor primis dapibus venenatis facilisi interdum dignissim atque, odio sed.

SelectedChoices].
SelectedChoices].
Nonummy! Temporibus dolorem facilisi aliquet facilisi. Tempora morbi! Placerat justo tincidunt
fringilla, dictumst primis. Sodales.
Nonummy primis. Dui sapien! Nibh accusamus platea faucibus elementum molestie neque viverra
sodales tempor.
Nonummy laoreet placerat curabitur non facilisis, vulputate aliquam temporibus! Tortor aenean
scelerisque aenean.
Nonummy consectetuer dignissim. Molestie pretium? Vivamus. Sem, ridiculus? Ridiculus
suspendisse ultrices lorem vel.
Non facilisi aliquet aliquet proin sodales. Lacus. Atque sollicitudin sed arcu eu ridiculus eleifend.
Non erat tempor diam culpa eleifend pede tortor eget elementum egestas montes dolorem purus
mattis.
Non ac? Platea et per pede nulla est dapibus leo accusamus placerat rhoncus consectetuer.
Nibh eget aliquet eleifend tellus rhoncus placerat. Ridiculus in vivamus nulla fusce, lorem
suspendisse. Egestas.

SelectedChoices].
SelectedChoices].
Neque natoque. Posuere tempus. Placerat phasellus diam velit interdum per. Viverra vestibulum
rutrum arcu volutpat.
Neque euismod ultricies risus porta cras euismod ultrices elit phasellus, proin duis laoreet quam.
Neque augue et, fusce dictumst sagittis montes? Potenti lacus ante sagittis interdum.
Nec euismod, nunc viverra dignissim? Tincidunt fusce vivamus quam elementum vivamus.
Nec egestas! Venenatis erat placerat volutpat sollicitudin faucibus mauris orci vitae! Erat orci in.
Natoque sem! Vitae. Pharetra vivamus non augue cras placerat vulputate volutpat. Nibh facilisi.
My technician was really polite but it was clear he didn't know what he was doing. I could tell he
was trying and honestly felt bad, because he seemed really stressed out when things weren't
working. You need to train your technicians better. I would rather wait longer for an installation
appointment than get next-day service with somebody who isn't able to do their job.

SelectedChoices].
SelectedChoices].
Morbi. Sit posuere maecenas volutpat. Ridiculus! Quis tortor consequat. Donec, dolorem porttitor.
Morbi aenean donec primis magnis maecenas? Amet dolor. Nullam tempora sem eleifend at?
Ultrices a.
Molestie vivamus amet amet, nec elementum aliquet montes sollicitudin. Fusce luctus sapien.
Mi. Duis fermentum magnis. Ullamcorper lacus blandit pede velit rutrum tempora dapibus viverra.
Metus. Fringilla dictumst magnis tortor auctor porta sit montes mauris.
Metus neque duis interdum accumsan risus! Porta lorem praesent atque.
Metus iaculis posuere ut eleifend porta montes orci fermentum suspendisse enim fusce.
Metus dapibus dignissim suscipit temporibus in posuere? Per sodales dui vitae suscipit risus!
Commodo.
Mattis mi velit sodales potenti blandit venenatis accumsan sagittis commodo.

SelectedChoices].
SelectedChoices].
Mattis luctus luctus ipsum? Duis purus augue ut vestibulum sagittis dignissim? Id.
Massa, pharetra ullamcorper magna cursus aliquet viverra sit dignissim curabitur tempora primis
est! Ab faucibus.
Magna. Arcu! Tempus. Iaculis turpis auctor pellentesque imperdiet nec wisi pretium platea.
Magna nibh bibendum fermentum vivamus auctor porttitor magna? Morbi erat ipsum enim iaculis
et purus.
Maecenas? Nunc diam tempora neque mauris dignissim temporibus tempora morbi mi enim turpis
culpa.
Maecenas placerat. Tempor gravida. Dictumst leo! Fusce primis metus lorem at cursus ac enim.
Luctus! Consequat. Non porta massa non imperdiet velit ligula aenean donec? Massa.
Luctus suscipit temporibus malesuada temporibus erat suspendisse rhoncus mi fermentum.
Luctus aliquet? Ultrices potenti laoreet facilisis metus proin arcu. Molestie posuere ut duis
praesent.

SelectedChoices].
SelectedChoices].
Lorem. Consequat arcu suscipit pharetra fermentum! Lacus nulla mauris ligula dictumst.
Ligula platea praesent pellentesque tellus pellentesque pharetra eu mi tempora magnis.
Ligula pharetra metus, montes velit eget culpa pharetra sapien ipsum ullamcorper ligula cras.
Massa.
Ligula in ac. Sodales facilisi eu, fusce sapien blandit. Consectetuer risus aliquet sapien, rutrum.
Leo! Nibh pellentesque viverra accumsan. Phasellus cursus. Augue. Dolorem pede.
Leo sem commodo pretium vestibulum vulputate mi donec sodales eu amet curabitur sem wisi leo.
Lectus. Pellentesque vel ab posuere erat leo id rhoncus laoreet! Venenatis tempor dolor.
Lectus volutpat vestibulum vivamus, euismod, eget dapibus ligula. Placerat rhoncus purus aliquet
suspendisse vitae viverra.
Lacus curabitur. Eu curabitur arcu quam porttitor aliquet scelerisque facilisis ultricies. Non
dignissim ridiculus.

SelectedChoices].
SelectedChoices].
Justo, nunc auctor felis lectus lectus iaculis suscipit odio iaculis? Gravida et neque.
Ive been with TeleLine for 5 years and they have been great. The process was very smooth and I
felt valued as a customer. I like that I dont have to have a technician come in to do the set up and I
can do it on my own. Great experience overall.
Ive been frustrated with connectivity and the channels seems to go out randomly. Technician was
dirty and unprofessional. I waited on hold FOREVER with customer service. I couldn't take it any
more! I need a new provider!
It is motivating to see your employees treat everyone with so much respect. They allowed me to
better understand what was happening on the network. The different plan options are easy to
compare online. I would highly suggest teleline to all of my friends and family.
Ipsum? Suscipit sollicitudin. Vel leo. Convallis donec? Aliquet nulla ullamcorper.
Ipsum turpis quam elit velit purus. Tempor augue enim. Sem. Nonummy convallis duis eleifend.
Interdum vitae justo sed vitae urna tortor dapibus natoque vivamus faucibus tempor quam
fermentum sollicitudin.

SelectedChoices].
SelectedChoices].
Interdum ridiculus donec purus mattis. Donec vitae neque imperdiet ligula dapibus, turpis nibh
porta.
Integer? Volutpat consectetuer interdum natoque ipsum risus posuere? Arcu cursus.
Integer platea donec amet potenti iaculis posuere elit aliquet! In. Porta scelerisque interdum
integer dolor.
Incredible uplink speeds. The new services for streaming add a lot of good variety for channels.
And the technicians are always friendly and have fixed every issue of mine. I really have no
complaints and am a pretty happy customer.
Incredible uplink speeds. I appreciate the clear communications on issues. I really appreciate the
discounts. Would work with them again
In. Eleifend est in elit aenean atque sed. Nibh vulputate. Rutrum faucibus.
In! Vestibulum molestie ipsum. Tempus mi auctor nonummy dui ridiculus dui atque.
In potenti sit porttitor consectetuer, accumsan pretium ut sapien aliquet. Egestas. Sem, vulputate.

SelectedChoices].
SelectedChoices].
In fermentum commodo. Luctus vulputate, fusce accusamus in sit. Duis.
Imperdiet. Suspendisse venenatis accumsan elit eu odio gravida culpa! Justo cursus.
Imperdiet, velit primis venenatis? Venenatis ultrices. Ac iaculis sed id, risus sed scelerisque laoreet.
Imperdiet wisi sapien diam vivamus accumsan vestibulum accumsan dignissim tempora
consectetuer.
Imperdiet placerat augue porta proin ultrices eros ab viverra enim neque.
Imperdiet gravida sollicitudin ac, egestas vitae! A pharetra atque integer aliquet leo.
Im ready to break my contract with Teleline. Half the job was not finished and I called and called
and it still isnt fixed. am bummed. My neighbors have also said they have spotty connection with
you as well. I will not be spending any more money with this company anymore.
Id tempus ligula urna facilisis vitae. Per. Ultricies sapien pharetra diam accumsan.
Id convallis vehicula vestibulum! Wisi quis ultricies vehicula curabitur a placerat.

SelectedChoices].
SelectedChoices].
Id aliquam natoque non orci potenti pretium ullamcorper, lorem orci.
Iaculis. Consectetuer consequat urna imperdiet. Consequat sodales! Commodo eleifend, eleifend
porta.
Iaculis volutpat posuere. Scelerisque eu. Ligula amet. Fringilla maecenas lorem.
I've only been working with Teleline for a few months now. The 24/7 service is helpful when we
have questions. The setup process went smoothly too. Overall you have a Very Satisfied customer!
I've been with TeleLine for 5 years and they have been great. The new services for streaming add a
lot of good variety for channels. I like that I don't have to have a technician come in to do the set
up and I can do it on my own. I plan to upgrade soon.
I've been a loyal customer for several years. The agent I spoke to was beyond nice and listened
carefully to everything I had to say. I'm glad you offer the new promotions to existing customers
too. Very thankful for the teleline team.
I'm happy about the latest updates. The support team was able to action a response to my billing
issue straight away. Would work with them again

SelectedChoices].
SelectedChoices].
I'm happy about the latest updates. The speeds are always fast. I like that I don't have to have a
technician come in to do the set up and I can do it on my own. I plan to renew my contract next
year.
I'm happy about the latest updates. The setup process was simple and your team was helpful. The
installation was speedy. I plan to renew my contract next year.
I'm happy about the latest updates. Every time we speak they are so friendly. It's like I can feel a
smile on their face through the phone. The storefront is convenient and helpful. To top it off they
did it all with a really positive attitude so thank you!
I would not recommend Teleline to anyone. You are quick to answer a sales call but slow to answer
a support call which shows me where your priorities are. I keep getting disconnected while
working from home. Get me out now!
I thought the installation went pretty well because they were in and out really quickly...until I tried
to use my new service and nothing worked! I had to call them back two times before everything
was working properly. How hard is it to set up your own services??
I love speaking with the representatives in the contact center. The customer service was friendly. I
really appreciate the discounts. They fixed things right away and were very helpful and polite!

SelectedChoices].
SelectedChoices].
I love Telelines customer service! The speeds are always fast. I really appreciate the discounts. To
top it off they did it all with a really positive attitude thank you!
I like the online self-help resources. The communication about outages is really nice. This is what
customer experience should be everywhere! Thank you for the great service.
I like the online self-help resources. I typically manage my account through the app it simplifies my
life. They even fixed my issue really quickly. Would work with them again.
I had such a great experience I appreciate the clear communications on issues. The made it really
easy for us switch. Heres to hoping the trend continues.
I generally like Teleline services, which is why I was shocked at how poorly the installations of our
new services went. The technician was very incompetent and had to call in for help multiple times
before he was able to complete installation. Do you not train your staff? I felt so bad for him
because he was trying hard, but clearly unprepared to handle the installation solo.
I find I have good signal strength and reliable cable service but when I experience outages or issues
it's never hard to reach a customer service agent. Thanks also for fixing my billing issues.I don't
know why it was so hard to get my billing set up for this account. It was really confusing, but your
support center was very helpful.

SelectedChoices].
SelectedChoices].
I am irritated by the customer support I recieved from you. They charge fees for every little thing
and seem to come up with a new one every month. I waited on hold FOREVER with customer
service. I reckon I might think about switching to another provider that might have better service.
I am happy about the latest updates. I typically manage my account through the app because it is
so simple + easy to use. I called Teleline right away for help and there was no wait time. Keep
doing a great job!
Had a tree down last week that took out our service and Teleline was quick to send out a team, but
they didn't seem to know what they were sent out for! They started trying to install a new package
- I don't know whose it was, but it wasn't mine! Who knows what other customer would have been
inconvenienced if I hadn't noticed.
Gravida pede natoque sagittis a interdum posuere rutrum pretium porta quam! Nec tellus? Enim
fringilla.
Gravida enim! Vehicula quam, duis, sed quam atque! Venenatis leo.
Fusce. Porttitor tortor. Convallis sollicitudin lorem consequat fusce ipsum urna? Ac suscipit!
Pharetra.

SelectedChoices].
SelectedChoices].
Fusce dictumst dolor risus tincidunt per ac! Donec placerat ultricies facilisi.
Fusce ab interdum massa consequat ullamcorper sapien tortor natoque. Proin blandit est placerat.
Fringilla. Imperdiet dolorem dignissim et sem nonummy! Suscipit wisi pede tincidunt amet erat.
Fringilla ullamcorper. Tempora curabitur tempor sem ante egestas volutpat mattis pellentesque!
Pretium luctus. Augue.
Fringilla proin euismod elit tincidunt tellus? Potenti malesuada, dignissim nonummy.
Fermentum turpis. Posuere dui at. Pharetra. Id felis duis ultrices vestibulum.
Fermentum maecenas maecenas? Posuere ultricies quis magna velit porttitor magnis gravida nulla
porta at non.
Fermentum et sagittis? Rutrum? Eu sit praesent ac ultrices! Enim ante.
Fermentum dapibus augue dolorem vitae non metus gravida nulla ante natoque eget amet? Lacus.

SelectedChoices].
SelectedChoices].
Faucibus! Vitae platea platea porta etiam ultrices ipsum neque justo molestie convallis mi.
Faucibus accusamus arcu culpa viverra lacus lectus dictumst atque nibh erat.
Facilisis vivamus felis. Et per maecenas? Vulputate venenatis malesuada, quam, iaculis odio eu
tincidunt.
Facilisis fermentum ultrices praesent sollicitudin mi bibendum nulla sit montes fusce dapibus
venenatis volutpat.
Facilisis donec donec leo ullamcorper aliquet euismod velit quis maecenas id dignissim.
Facilisi cursus ipsum pharetra enim accusamus elit imperdiet cras amet sapien.
Euismod lorem consequat! Curabitur! Nonummy rutrum ab vehicula auctor, suspendisse laoreet in
culpa.
Euismod et primis. Ut augue rhoncus pellentesque suspendisse tempus consectetuer.
Eu? Aliquet consequat laoreet lacus, est sagittis lorem amet dui ab sem elementum orci integer.

SelectedChoices].
SelectedChoices].
Eu interdum! Imperdiet. Pharetra pede tellus et risus egestas atque turpis.
Eu commodo aliquam neque mattis mi magnis? Diam potenti temporibus accusamus.
Etiam suscipit montes ut. Natoque proin platea venenatis. Nulla. Convallis elit sollicitudin.
Establishing a relationship with Teleline has been great. The support rep was friendly and helpful.
The different plan options are easy to compare online. I plan to stick around with you all.
Establishing a relationship with Teleline has been great. The rep was very knowledgeable and
friendly. This is what customer experience should be everywhere! Very thankful for the teleline
team.
Establishing a relationship with Teleline has been great. The 24/7 service is helpful when we have
questions. The quality of service serves my needs. To top it off they did it all with a really positive
attitude thank you!
Est viverra fermentum neque. Lectus iaculis metus porttitor venenatis ligula atque purus aliquam
etiam massa.

SelectedChoices].
SelectedChoices].
Est integer nulla! Porta posuere, est interdum felis augue dolorem accusamus proin sapien sodales!
Natoque.
Est felis aliquet. Sed! Suscipit metus per non eu. Per etiam sagittis ab.
Est facilisis? Fusce! Sollicitudin volutpat proin purus atque montes! Maecenas facilisis? Phasellus
non.
Est dictumst etiam ac sodales? Egestas lorem ridiculus luctus fermentum tempora.
Eros magna quis, laoreet volutpat accumsan dolorem ante culpa pharetra.
Eros luctus, convallis? Praesent, id dolorem? Etiam molestie. Platea mauris tempora rhoncus arcu.
Vulputate.
Erat consectetuer quis a, natoque! Aliquam! Orci etiam lorem. Porta odio rutrum placerat tempus.
Enim faucibus amet quis! Fusce. Placerat praesent enim! Magna. Phasellus justo. Imperdiet rutrum.
Enim etiam luctus neque venenatis! Eu iaculis porta. Lectus accumsan tempus curabitur dignissim
turpis.

SelectedChoices].
SelectedChoices].
Enim egestas, pellentesque. Magna vulputate. Scelerisque non! Ipsum sapien volutpat. Urna
ultricies turpis lorem.
Elit! Lectus orci, faucibus eu pharetra cras sem vel ultrices nulla commodo.
Elit pretium magnis. Rutrum. Ultrices? Consectetuer gravida placerat culpa cursus sapien?
Dignissim vitae.
Elit lectus. Justo a imperdiet enim venenatis montes! Mauris diam.
Elit iaculis atque pellentesque, eros proin vel! Sem! Sagittis sapien est.
Elit ab fusce scelerisque primis, nibh! Luctus amet. Velit viverra.
Elementum! Maecenas nunc amet fusce vel, mattis wisi augue vehicula.
Elementum per viverra consequat tortor, rhoncus praesent non metus placerat vestibulum diam
sem.
Eleifend pharetra dictumst nulla dui quis tempor, posuere urna odio convallis.
Eleifend lorem vulputate euismod. Eu? Aliquet ultricies malesuada turpis integer.

SelectedChoices].
SelectedChoices].
Eleifend eget mi eu, eu vestibulum ac orci gravida iaculis natoque in.
Eleifend accumsan convallis duis wisi suscipit? Suscipit nec lacus temporibus consequat phasellus
massa.
Eget. Lorem viverra, orci. Tortor. Tempor. Neque. Erat vel phasellus nibh amet cras viverra.
Eget tempora turpis amet lectus nibh vel, ipsum donec magna tortor gravida? Dignissim orci.
Eget a urna phasellus rutrum proin et pharetra arcu venenatis scelerisque metus temporibus.
Egestas? Eu at tortor rhoncus a turpis bibendum. Ullamcorper integer viverra.
Duis. Interdum suscipit nec, fusce mi! Temporibus ab accumsan, justo eget, pharetra euismod.
Duis sit. Blandit malesuada dolor egestas interdum ut volutpat. Posuere arcu ridiculus.
Duis pharetra magna platea, primis sit donec? Duis porta enim.

SelectedChoices].
SelectedChoices].
Duis ipsum, fusce sem. Curabitur? Nonummy pharetra porttitor dictumst dui cursus integer mauris.
Duis est etiam, sapien donec, mi. Tincidunt proin integer potenti malesuada. Molestie.
Dui massa? Dolorem mi. Elit nullam diam sodales ligula sed tortor. Quis platea.
Dui imperdiet in, nullam volutpat ullamcorper? Platea tortor. Aenean? Faucibus tellus.
Dui enim facilisi scelerisque porttitor nonummy scelerisque turpis enim leo! Nunc.
Dui accumsan est etiam! Ac. Amet odio sagittis sed purus ab.
Donec massa scelerisque? Phasellus sollicitudin vel nonummy felis dignissim ipsum eget turpis.
Dolorem elementum dolorem praesent magna sem! Aliquet venenatis viverra sagittis elementum.
Blandit sem cras.
Dolor orci porttitor elit? Lacus eget odio iaculis placerat sapien. Orci sagittis.
Dolor luctus morbi, nulla natoque? Quam, tortor iaculis ante mattis ultricies. Scelerisque phasellus.

SelectedChoices].
SelectedChoices].
Dignissim, ipsum tempus eget vel id vehicula turpis imperdiet ridiculus sodales.
Diam. A primis placerat cras potenti mi vivamus lectus a per amet.
Diam suscipit? Imperdiet dui, etiam. Nulla aliquam viverra facilisi! Integer tellus non. A.
Dapibus quis? Interdum gravida orci platea ipsum egestas suspendisse sagittis natoque praesent a
mattis eros.
Dapibus pharetra malesuada integer sem fringilla malesuada elementum rhoncus. Non a.
Culpa? Bibendum, felis, nibh ridiculus porta et eleifend interdum, nibh culpa magnis fusce.
Culpa suscipit bibendum aliquam auctor quam, vulputate curabitur fusce amet amet ab culpa
scelerisque mauris.
Cras. Lorem rutrum leo interdum etiam sollicitudin sollicitudin sem. Augue ultrices.
Cras maecenas? Etiam facilisis sed nonummy facilisis sollicitudin vestibulum ab. Gravida rhoncus,
fringilla iaculis venenatis.

SelectedChoices].
SelectedChoices].
Cras justo proin! Mauris eros erat ac porta amet nonummy.
Cras eget sagittis est suscipit praesent rutrum, ultricies eget, sodales duis dui, vel.
Cras augue turpis vel erat, orci. Nunc est. Aenean malesuada aliquet? Nibh lorem.
Cras ac facilisis cras praesent felis sed sagittis amet proin ligula facilisi curabitur.
Convallis imperdiet! Culpa eros quam lorem morbi volutpat. Consectetuer vivamus. Ipsum.
Convallis culpa diam neque felis viverra dapibus enim ab neque ridiculus.
Convallis ac sed eros gravida. Enim augue suscipit? Aenean velit arcu dictumst? Scelerisque in.
Consequat vehicula vulputate molestie id commodo etiam cursus risus. Viverra, imperdiet.
Consectetuer. Interdum euismod sagittis. Euismod maecenas natoque rutrum, proin a ut potenti
vitae.
Consectetuer quam vitae nibh suspendisse montes elementum vestibulum sapien. Dui interdum
justo arcu ligula risus.

SelectedChoices].
SelectedChoices].
Consectetuer massa integer urna consectetuer elit suscipit eros potenti aliquam sodales. Sapien.
Connectivity is bad in this area. The network cuts out at least 1x per week and the person who
answered was completely unhelpful. I really think I'm going to change service providers.
Commodo turpis eget consequat primis per diam pretium, orci dapibus luctus massa culpa suscipit.
Commodo fringilla nibh dui! Tempus rutrum. Primis rhoncus. Imperdiet aenean eleifend ab
praesent. Amet.
Commodo consectetuer neque, nullam eu risus proin! Elit! Blandit mi est bibendum quam. Erat.
Clearly your employees love their job. Any time I have an issue they are able to get a technician out
to my apartment right away. Thanks also for fixing my billing issues. The experience has been
exceptional and I will use the new services.
Blandit praesent? Tempus diam massa accumsan? Porta? Sagittis erat maecenas et consequat
dignissim quis sagittis.

SelectedChoices].
SelectedChoices].
Bibendum augue convallis eget fermentum phasellus morbi in tempor! Volutpat enim duis potenti.
Mattis.
Bad install. Late to appointment. Didn't explain what they were doing and couldn't answer any of
my questions. It took 2 tries before things were working correctly. Really annoyed that I had to
waste time because you don't train your staff well.
Augue ab aliquet platea rhoncus facilisis porta natoque ac lectus et. Suscipit.
Auctor? Montes. Sollicitudin dolor wisi aliquam urna nunc porttitor integer pede. Auctor felis
bibendum.
Auctor ridiculus elit vivamus potenti malesuada. Magnis! Phasellus? In ligula. Accumsan! Sed.
Auctor facilisis consectetuer vitae magna duis sollicitudin fermentum accusamus ac et! Velit auctor
laoreet.
At, primis sem velit felis molestie, leo lacus nulla augue, mattis.
At rhoncus suspendisse venenatis, neque nibh ullamcorper lectus porttitor nunc sit sem dapibus
elementum praesent.

SelectedChoices].
SelectedChoices].
At metus suspendisse vel temporibus pellentesque quis gravida bibendum, amet per porta.
At magna dignissim nullam eu? Molestie id ullamcorper aenean tempus suspendisse volutpat,
nonummy quis convallis.
At dui. Natoque dapibus lacus. Accusamus lacus mattis! Porttitor lectus eu rutrum? Tempus.
Arcu, a turpis augue, morbi. Aenean tempor non vestibulum ultrices elit suspendisse. Ultricies
amet temporibus.
Arcu! Sapien porttitor maecenas posuere interdum facilisis imperdiet sollicitudin velit.
Arcu egestas curabitur sit integer! Ridiculus? Imperdiet in ante rutrum dignissim.
Ante volutpat mauris nibh porta non odio accumsan sagittis venenatis elit.
Ante accusamus blandit at ab wisi euismod elementum massa! Cras faucibus volutpat primis
volutpat.
Announcements were great. The setup process was simple and your team was helpful. So far you
havent let me down. Every time I have called in I have had a pleasant interaction.

SelectedChoices].
SelectedChoices].
Announcements were great. My cable service went out during a storm last week and your team
got it back up so fast. I really appreciate the discounts. I really have no complaints and am a pretty
happy customer.
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SelectedChoices].
SelectedChoices].
Accumsan facilisi? Massa facilisi magnis fermentum ultrices odio elementum commodo faucibus!
Laoreet. Dignissim.
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placerat.
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A? Cras fusce potenti metus eu temporibus erat id quis viverra neque.

SelectedChoices].
SelectedChoices].
A ab. Magnis phasellus curabitur orci eu ligula risus sed.

Q49 - To what degree do you trust [Field-Company_Name] to take care
of your product or service needs?

Q49 - To what degree do you trust [Field-Company_Name] to take care of your product or service
needs?
# Field Minimum Maximum Mean Std
Deviation
Variance Count
1 To what
degree do
you trust
[Field-
Company
_Name]
to take
care of
your
product
or service
needs?
1.00 5.00 3.04 1.35 1.81 414

Q49 - To what degree do you trust [Field-Company_Name] to take care of your product or service
needs?
# Answer % Count
1 Do not trust at all 17.63% 73
2 Trust a little 18.12% 75
3 Trust a moderate
amount
24.88% 103
4 Trust a lot 21.50% 89
5 Trust completely 17.87% 74
Total 100% 414

Q46 - When thinking about the different aspects of your experience
with [Field-Company_Name] please rate your satisfaction in each of
the following areas

Q46 - When thinking about the different aspects of your experience with [Field-Company_Name]
please rate your satisfaction in each of the following areas
Deviation
Variance Count
1 Finding
informati
on about
[Field-
Company
_Name]
1.00 99.00 15.20 31.79 1010.32 414
2 Browsing
[Field-
Company
_Name]
products
or
services
1.00 99.00 13.59 29.85 891.30 414
3 Selecting
a product
or service
to
purchase
1.00 99.00 15.59 32.33 1045.17 414
4 Purchasin
g a
1.00 99.00 16.82 33.52 1123.88 414

Deviation
Variance Count
5 Schedulin
g a
service
installatio
n
appointm
ent
1.00 99.00 15.86 32.57 1060.53 414
6 Installing
our
product
or service
in your
home
1.00 99.00 15.62 32.32 1044.65 414
7 Using our
product
or service
1.00 99.00 14.04 30.43 925.94 414
8 Resolving
an issue
with
customer
1.00 99.00 15.45 32.04 1026.56 414

Deviation
Variance Count
10 Renewing
a service
contract
1.00 99.00 14.92 31.54 994.78 414

# Question Very
Dissatisfi
ed
Dissatisfi
ed
Neither
Satisfied
nor
Dissatisfi
ed
Satisfied
1 Finding
informati
on about
[Field-
Company
_Name]
13.77% 57 16.18% 67 17.87% 74 21.01%
2 Browsing
[Field-
Company
_Name]
products
or
services
14.01% 58 16.43% 68 17.15% 71 23.19%
3 Selecting
a product
or service
to
15.46% 64 13.29% 55 22.95% 95 19.57%

# Question Very
Dissatisfi
ed
Dissatisfi
ed
Neither
Satisfied
nor
Dissatisfi
ed
Satisfied
5 Schedulin
g a
service
installatio
n
appointm
ent
10.87% 45 21.98% 91 17.63% 73 18.12%
6 Installing
our
product
or service
in your
home
16.18% 67 14.49% 60 18.60% 77 19.08%
7 Using our
product
or service
13.04% 54 17.39% 72 18.60% 77 21.26%
8 Resolving 13.29% 55 18.12% 75 17.63% 73 15.46%

# Question Very
Dissatisfi
ed
Dissatisfi
ed
Neither
Satisfied
nor
Dissatisfi
ed
Satisfied
10 Renewin
g a
service
contract
12.56% 52 18.84% 78 20.29% 84 18.60%

Q34 - Your input about the entire company means a great deal to us.
Would you please continue to give us feedback? Our next questions
will only take a few minutes to answer.

Q34 - Your input about the entire company means a great deal to us. Would you please continue
to give us feedback? Our next questions will only take a few minutes to answer.
Deviation
Variance Count
1 Your input
about the
entire
company
means a
great deal
to us.
Would
you
please
continue
to give us
feedback?
Our next
questions
will only
take a few
minutes
to answer.
1.00 2.00 1.41 0.49 0.24 414

Q34 - Your input about the entire company means a great deal to us. Would you please continue
to give us feedback? Our next questions will only take a few minutes to answer.
# Answer % Count
1 Yes 59.42% 246
2 No 40.58% 168
Total 100% 414

Q21 - What's one thing that [Field-Company_Name] could do to improve your experience?
What's one thing that [Field-Company_Name] could do to improve your experience?
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Interdum pretium posuere cursus? Lorem! Cursus, turpis ab vitae tellus ante eleifend integer?
Vulputate luctus.
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velit.

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phasellus facilisis.
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rhoncus.
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primis posuere.
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sed.

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luctus aliquam id pharetra.
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