SnT Global Logistics is a omnichannel fulfillment service provider headquartered in Malaysia. Due to the ever-expanding eCommerce industry, SnT Global wanted to expand their B2B customer base and explore opportunities in eCommerce fulfillment. Therefore, they needed a powerful system that could help them eliminate the operational challenges and acheive their objective.

1. Launching Successful eCommerce
Logistics
in Malaysia: SnT Logistics
SnT Global Logistics is a omnichannel fulfillment service provider headquartered in
Malaysia. Due to the ever-expanding eCommerce industry, SnT Global wanted to
expand their B2B customer base and explore opportunities in eCommerce fulfillment.
Therefore, they needed a powerful system that could help them eliminate the
operational challenges and acheive their objective.
Challenges and Requirements
To fulfill requirements from their customers and to serve more eCommerce sellers,
they needed a technology platform that could align with their business operations &
accommodate newer innovations & integrations as required:

2. 1. Integration with eCommerce marketplaces
Historically, SnT Global closely worked with a B2B customer base. Thus, to establish
themselves amongst eCommerce brands and retailers, they needed a platform that
was directly integrated with leading marketplaces such as Lazada, Zalora, PG Mall,
PrestoMall, LeLong, Qoo10, Etsy, Amazon, eBay, amongst others.
With stringent SLA & other specific requirements from such marketplaces, it was
imperative to get a platform that could help them tackle all nitty-gritties and enable
seamless logistics.
2. Lack of Automated Processes
While the company was flourishing in B2B fulfillment, they were just starting with B2C
operations. Managing B2C fulfillment processes manually meant a higher possibility
of errors leaving scope for improvement. Lack of automated processes further led to
repetitive functions, and a complex set of processes.
3. Custom Enhancements & Integrations
SnT Global believed in being self-reliant, which is why they were always optimizing
their processes for better services. For the same reason, they were looking for a
platform that would be capable of handling customizations & integrations without
affecting the existing API integrations across marketplaces, last-mile carrier partners,
POS systems etc.
Solution & Outcomes
The first results came very quickly after the implementation of Wareo. Snt Global's
operations became more efficient, they could serve more customers more rapidly
without scaling their expenses. Wareo's direct integrations with eCommerce and
logistics ecosystem actors offered new opportunities for the company to develop its
activity.
The main challenge of offline fulfillment providers is that the knowledge, processes and
systems required to shift into multi channel fulfillment is completely different. A platform
that can help us speed up in this learning curve will be a great addition to our
technological needs.
Mr. David Wong Nay Fay
Group CEO, SnT Global Logistics Sdn Bhd
1. Ready Marketplace Integrations
With Wareo’s ready integration with more than 100 marketplaces across Asia Pacific,
SnT Global was able to start receiving and processing orders from these marketplaces
on their customers’ behalf.
Due to the rich and powerful nature of our integrations, they also were able to manage
SLA compliances across marketplaces with ease.

3. 2. Complete Automation And Enhanced Efficiency
What they were earlier managing through different systems and processes was unified
on a single platform with centralized control, automations, and complete visibility
across their inventory. Very quickly, SNT Global became more efficient, which also
allowed to improve the quality of their service and the customer experience.
3. Real-time Data Insights
Wareo’s real-time insights such as consolidated state-wise orders, orders in partial
state and customisable reports facilitated better actionable insights & results. With
comprehensive visibility across their operations and performance, they were able to
make faster business decisions.
4. Custom Last-Mile Integrations
Following their requests Anchanto integrated SnT Global with their homegrown service
enterprise E-Trax to speed up their process turnaround time. In addition, we are
currently also integrating carrier services PostCo and CollectCo- for the company
which will be deployed soon.
5. POS Integrations
We also integrated Xilnex POS to help SnT manage orders coming from different
channels on one single platform. This helped SnT Global to have a centralized visibility
for all the products as well as orders that were generated. As different types of orders
(location-wise, store-wise) were sourced from direct and indirect channels, (offline,
webstores, marketplaces) it was crucial for the company to track these orders at every
stage and also update the customer with the same amount of information.
Integrating with Xilnex POS system provided a bird’s eye view to all the orders that
were processed and significantly increased transparency among SnT Global’s
customers.
Conclusion
Improved workflows, automated processes, and powerful integrations turned out to be
game-changing for SnT Logistics. They were able to serve an entirely new segment
of customers without having to make additional investments in hard-assets. Our
regular product upgrades helped them serve customers better and led to a seamless
order fulfillment process for B2C eCommerce as per their objective.