1. THE WORLD IS “FLAT”
CLIP: THE CONCEPTION OF “THE WORLD IS FLAT”

2. THE GLOBAL ECONOMIC PLAYING FIELD IS BEING LEVELED.
GLOBAL ECONOMY:
COUNTRIES
COMPANIES
INDIVIDUALS

3. THE 3 GREAT ERAS OF GLOBALIZATION
CLIP: THOMAS FRIEDMAN’S THREE ERAS OF GLOBALIZATION

4. GLOBALIZATION 1.0
TIME FRAME:
1492-1800
KEY AGENT OF CHANGE:
COUNTRIES

5. GLOBALIZATION 2.0
TIME FRAME:
1800-2000
KEY AGENT OF CHANGE:
COMPANIES

6. GLOBALIZATION 3.0
TIME FRAME:
2000-PRESENT
KEY AGENT OF CHANGE:
INDIVIDUALS

7. THE WORLD IS FLAT: CONTRIBUTING FACTORS

8. 1) TECHNOLOGY

9. 2) EDUCATION

10. 3) THE SPREAD OF FREE MARKET CAPITALISM

11. 4) GLOBAL SUPPLY CHAINS
-A SYSTEM OF ACTIVITIES THAT TRANSFORMS RAW
MATERIALS INTO A FINISHED PRODUCT OR SERVICE THAT
IS DELIVERED TO THE END USER (CUSTOMER).

12. THE DELL THEORY
-NO 2 COUNTIRES THAT ARE BOTH PART OF A MAJOR
GLOBAL SUPPLY CHAIN (LIKE DELL’S) WILL FIGHT IN A
WAR AGAINST ONE ANOTHER BECAUSE OF ECONOMIC
INTERDEPENDENCE.

13. OUTSOURCING
-SUBCONTRACTING A PROCESS TO A 3RD PARTY.
-EXAMPLES: MANUFACTURING, ADVERTISING, TEACHING

14. NIGHTHAWKS

15. CALL CENTERS
-A CENTRALISED OFFICE USED FOR THE PURPOSE OF
RECEIVING (INBOUND) & TRANSMITTING (OUTBOUND) A
LARGE VOLUME OF REQUESTS BY TELEPHONE.
-EXAMPLES: CUSTOMER SERVICE, TELEMARKETING, DEBT
COLLECTION