One call india


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One call india

  1. 1. The One Call Concept
  2. 2. One Call: A complete appliance management service Where I don’t have the to buy? time to get my Which appliance appliance Should I get an repaired to buy? AMC? How much will it cost? How must does the appliance When does cost at various my warranty stores? expire? I don’t have What price any documents will I get for for my my old appliance When will the Where do I get appliance? service my appliance engineer visit? serviced? One Call manages all this and more!
  3. 3. One Call helps you with any need across the lifecycleof the appliance! Repair & Installations Maintenance Pick-Up & Buying/ Hiring Drop …and much more! Warranty Selling Tracking & Renewal Appliance Data AMCs
  4. 4. One Call Service Proposition: One-stop-shopAny decision regarding an appliance needs a lot of attention – right from buying,maintaining, repairing to even discarding it! One Call takes care of all these small tasks andrelated issues for its customers, throughout the lifecycle of the appliance. We understand that it is difficult to find time to coordinate with service centers to get an appliance repaired, or find time to take a faulty small appliances to the service centers. So we offer a complete service solution. We register service complaints,Convenience follow up to ensure the brand service engineers visit our customers’ house at aat Doorstep convenient time, and also offer complementary pick-up & drop facility (we collect the defective appliance from our customers’ residence/office, take it to the service center and deliver it back to, once service is complete) We remember appliance details, and track warranties too – so that our customers TimelyReminders get all the free service that they are entitled to, within the warranty period! We even remind them if their warranty is expiring, and help them renew it, if needed. Reliable We network only with brand-authorized service centers in the city – so that our Service customers get reliable service from the right people. Buying We help customers in buying a new appliance – if they don’t have the time to do Help the basic research themselves, our experts can guide them on the products & prices.
  5. 5. How does One Call work?Once a customer is registered with One Call, catering to any appliance-requirement in his/her house issolely our responsibility. Here is a gist of how One Call works: Customer Buying Help Request Dig up customer Appliance RetailerFor any appliance requirement, our customers only information have to call our toll-free hotline at 1 800 200 2000 Service & • Appliance Details Maintenance • Customer Details • Appliance History Help • etc. Appliance Service Centre One Call Database (Brand Authorized)• Our database stores all information about our customers’ appliances. So whenever customers need to place service requests to fix a broken appliance, they don’t need to fish for appliance documents.• In case the customer has an appliance for which an authorized service center is not available, One Call can get reliable private technicians to fix it for them
  6. 6. One Call covers every appliance in the house..KITCHEN APPLIANCES CONSUMER ELECTRONICS/ APPLIANCES Food processors  Bluetooth headsets Hard disks Microwaves & smart ovens  Landline instruments Head massagers WHITE & BROWN Gas stoves  Mobile phones Iron boxes Refrigerators GOODS  Cordless phones Water purifiers  Ipods & portable music Printers  TVs Dish washers & dryers  Sound systems devices Routers Water coolers & warmers  Home theater systems  Computers & CPUs Tape recorders Water dispensers  CD & DVD players  Laptops UPS Chimneys  DTH systems  Camcorders Deep freezers  Washing machines  Digital cameras Electric cookers  Vacuum cleaners  Gaming devices Grills  Air conditioners  Car stereos Hand blenders/ choppers  Air coolers  Digital photo frames Induction stoves  Air Purifiers  Electric shavers Juicers  Geysers  Foot massagers Mixers/Grinders  Inverters  Hair dryers/ Toasters  Gensets straighteners  Stabilizers Hands-free
  7. 7. …across all brands! One Call currently caters to over 150 appliances across 290 brands!
  8. 8. Why One Call?In today’s fast paced life, most people are highly dependent on numerous gadgets and appliances toreduce effort and save time. However, buying and keeping these appliances running in mint condition istime-consuming and a mundane job . Not anymore! With One Call, customers can live easy!One Call takes the load off their head – and leaves them ample time to spend it the way they like!
  9. 9. Who can use One Call? One Call is for all who do not wish to spend personal time on mundane tasks! In short, One Call is for smart individuals who would rather not spend their precious time on such activities riddled with bottlenecks!
  10. 10. Here’s what our customers say…
  11. 11. Media Recognition Received
  12. 12. How can one become a member?One can become a member in 2 simple steps: Step 1 Step 2 Choose method of Provide personal details registration See next slide for Methods of RegistrationAfter becoming a One Call member, the services can be used in twoways:1. One-time payment: Customers can take up a subscription of One Call for a period of one year. During this period, they can use the One Call services any number of times2. Pay-per-use: Customers also have the option of paying Rs 100/- every time they make use of any of the One Call services
  13. 13. Methods of registrationThere are 3 ways of registering with One Call: One Call Team We send our people to help customers with registration, if they want Online One Call toll free : 1 800 200 2000Customer can register on our website as well We can also complete the registration over the phone
  14. 14. About Us
  15. 15. The One Call Management TeamK C Anand Prerna BhutaniChairman CEOAnand is one of the pioneers in the field of medical Prerna, an MBA from IIM Lucknow, istranscription in India, with his first venture Kaycee’s experienced in the field of Marketing, Retail &Healthsoft already a well-known name in the IT. She has worked with prestigious corporateindustry. A first generation entrepreneur, Anand houses like the Tatas (during her stint with TCS),believes in nurturing ideas through his group of and Aditya Birla Group (ABG) for over 4 years.companies ‘Capital A’, which currently has 5 From campus, she was selected for thecompanies under its fold in various fields – IT & prestigious LEAD-LEAP program at ABG, ashealthcare services, consumer services & legal part of which she worked as an in-houseservices. consultant for ABG in developing the strategy of several group companies.
  16. 16. Coordinates One Call India Concierge Services Pvt. Ltd., GF-06 A-South No 351, 10th B D-56, Block, Main, South City - 1, Tidel Park, #4, Jayanagar 3rd Block, Gurgaon – 122001 Rajiv Gandhi Salai, Bangalore – 560011 Taramani, Chennai - 600 113 Ph: 044-39157325-29 Ph: 080-42010707 Ph: 0124-4270862 Toll Free: 1800-200-2000 Website:
  17. 17. Thank You