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Empathy map
1.
2. • The experience at job is different than the
university life
• “When I was at class I could read or ask
something that i did´nt understand. In the
hospital I can´t do it because the
experience is only once with the patient “
• This experience is more interesting now
• “In this practice, I learn in a personalized
way”
• It is interesting the interaction with the
patient.
Say
3. • He interacts with the patients.
• He talk with them all time because he want to
learn many things from them
Do
4. • He thinks that it is a big opportunity
to learn any things ti achieve an
excellent communication with the
patient
• It is important for him the knowledge
that he acquire in each experience.
• He has expectation about the
working life
Think
5. • His desire is learn many things along
his life
• He feels frustration about his cv ,
because he has not much experience
yet.
• It is important for him create an
interaction and good communication
with the patients.
Feel
6.
7. Daniel is a young medicine student. He has 20 years old.
He really like read books and investigate in different topics.
He is fiendly, kind and helpful. In this moment he is starting
the practice with the patients
He needs a way to learn and investigate more about medicine because
he wants to acquire much knowledge from the disease of his patients.
