e-Government Applications for Voice Authentication

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From Voice Biometrics Conference San Francisco (May 8-9, 2013): A look into a government initiative to integrate voiceprints into a national ID database enabling qualified citizens to receive aid money, pensions or cast a vote in national elections with just a telephone call. -- Roanne Levitt, Vice President, VoiceTrust eServices Canada Inc.

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e-Government Applications for Voice Authentication

  1. 1. Reality  Check:  e-­‐Government  Applica7ons  for  Voice  Authen7ca7on    Roanne  Levi=  Vice  President,  VoiceTrust  eServices  Canada  Inc.  3:30  pm  –  4:00  pm  
  2. 2. Leaders in Voice Biometrics
  3. 3. www.voicetrust.com Confidential - 2013 Slide 3
  4. 4. www.voicetrust.com Confidential - 2013 Slide 4About VoiceTrustq Dutch  company  established  in  2000  q Owner:  Ramphastos  Investments  NV  q Innova>ve  -­‐  strong  IP  porBolio  q PhD  researchers  on  staff    q Exclusive  rela>onship  with  leading  research  ins>tute  (CRIM)  q Cer>fied  by  Common  Criteria  Voice  Biometrics  -­‐  EAL  2  SOF  medium  
  5. 5. www.voicetrust.com Confidential - 2013 Slide 5VoiceTrust Global Presence
  6. 6. www.voicetrust.com Confidential - 2013 Slide 6Patent  PorIolio  
  7. 7. www.voicetrust.com Confidential - 2013 Slide 7e-­‐Government  applica>ons  for  voice  authen>ca>on    
  8. 8. www.voicetrust.com Confidential - 2013 Slide 8Problem statementGovernments  need  a  reliable  registry  of  their  ci>zens  for:  q  Services  (e.g.  healthcare,  welfare,  educa>on,  financial  aid,...)  q  Income  Taxes  q  Passports,  Visas  and  Licenses  q  Financial  disbursements  (e.g.  Pensions)  q  Safety  and  Security    
  9. 9. www.voicetrust.com Confidential - 2013 Slide 9E-Government ProjectsVoiceTrust  e-­‐Government  Projects:  q  Na>onal  ID  program  q  Proof-­‐Of-­‐LifeTM  q  e-­‐Services  
  10. 10. www.voicetrust.com Confidential - 2013 Slide 10Case  Study    Na>onal  ID  program  –    Emerging  Na>on    
  11. 11. www.voicetrust.com Confidential - 2013 Slide 11Emerging Nation - Case Studyq  10  million  ci>zens  q  50%  of  ci>zens  do  not  possess  a  Na>onal  ID  q  Program  in  place  to  register  ci>zens  and  provide  IDs  q  Na>on  was  struck  by  a  natural  disaster  –  ci>zens  lost  their  personal  belongings  (including  IDs)  
  12. 12. www.voicetrust.com Confidential - 2013 Slide 12Emerging Nation - Case StudyThis  na>onal  ID  program  is  designed  to  enable  ci>zens  to:  1.  Par>cipate  in  Gov’t  programs    2.  Obtain  a  passport,  license,  visa  3.  Get  a  job  4.  Go  to  school  5.  Vote  6.  Acquire  a  >tle  
  13. 13. www.voicetrust.com Confidential - 2013 Slide 13Emerging Nation - Case StudyStakeholders  of  Na7onal  ID  Registry:  q  Ministry  of  Jus>ce  q  Na>onal  Iden>fica>on  Office  q  Na>onal  Archives  q  Ministry  of  Finance  (income  taxes)  q  Ministry  of  Interior  (passports)  q  Central  bank  q  Others...  
  14. 14. www.voicetrust.com Confidential - 2013 Slide 14Emerging Nation - Case StudyWhen  a  ci>zen  registers:  1.  Their  photo  is  taken  2.  Their  fingerprints  are  taken  3.  Their  signature  is  recorded    However,  their  voice  is  not  yet  registered  
  15. 15. www.voicetrust.com Confidential - 2013 Slide 15Emerging Nation - Case StudyLimita>ons  of  the  current  na>onal  ID  registry    q  A  fingerprint  reader  is  required  at  each  loca>on  (cost/infrastructure/IT  personnel)  q  Fingerprint  readers  have  a  high  false  rejec>on  rate  for  manual  workers  (cuts,  worn  prints,  dryness,...)  q  Reliable  remote  authen>ca>on  is  not  possible  -­‐  ci>zens  must  come  into  local  offices  to  have  their  iden>>es  verified  q  Corpora>ons  cannot  reliably  verify  a  person’s  iden>ty  (e.g.  when  opening  a  bank  account)      
  16. 16. www.voicetrust.com Confidential - 2013 Slide 16Emerging Nation - Case StudyVoiceTrust  partnered  with  a  major  telco  well-­‐established  in  the  emerging  na>on    Project:    Add  voice  biometrics  to  the  Na>onal  ID  registry  §  Integrate  an  enrollment  strategy  and  workflow  §  Phase  I:  Voice  biometrics  authen>ca>on  for    o  access  to  gov’t  services  (mobile,  online,  telephone  channels)  o  aid/disbursements/programs  §  Phase  II:  Passive  verifica>on  in  the  contact  center  §  Phase  III:  Future  services      
  17. 17. www.voicetrust.com Confidential - 2013 Slide 17Emerging Nation - Case StudyChallenges:  q  Noise  q  Channels  (variability)  §  Ci>zens  change/upgrade  devices  over  >me  §  Authen>ca>on  across  different  channels    o  Mobile  voice/data  channels  o  Landline/Online/VoIP  channels  o  On-­‐premise  q  Illnesses  that  impact  the  vocal  tract  q  Replay  agack  preven>on  (fraud)  q  Geographically  distributed  infrastructure  q  Scalability  –  handling  a  large  number  of  concurrent  requests  at  peak  hours  (e.g.  e-­‐vo>ng)  
  18. 18. www.voicetrust.com Confidential - 2013 Slide 18Products and Solutions
  19. 19. www.voicetrust.com Confidential - 2013 Slide 19Delivery Architecture
  20. 20. www.voicetrust.com Confidential - 2013 Slide 20Voice Biometrics EnginesVTAura  q  Text  Dependent    § For  op>mal  authen>ca>on  performance  on  dedicated  channels  q  Text  Prompted  § For  op>mal  authen>ca>on  performance  with  randomized  keywords  on  dedicated  channels  q  Text  Independent  § Free  form  speech  on  dedicated  channels  VTAura Lite = Embedded VTAura    
  21. 21. www.voicetrust.com Confidential - 2013 Slide 21Voice Biometrics EnginesVTAthenaq  Text  Independent  +  language  independent  +  channel  independent  Ideal for§  passive verification in the contact center§  identification (fraud list, positive list)§  fully random pass-phrases  
  22. 22. www.voicetrust.com Confidential - 2013 Slide 22Devices & Channels supportedq  Mobile  (Android,  iOS,  BlackBerry  OS)  q  Embedded  Mobile  (Android,  iOS)  q  Telephone  q  Online  (equipped  with  integrated  microphones,  external  microphones/headsets)  
  23. 23. www.voicetrust.com Confidential - 2013 Slide 23Emerging Nation – Case StudyCurrent  Na7onal  ID  Project  Status  q  Project  embraced  by  stakeholders  § Central  Bank  § Directorate  General  of  Income  Taxes  § Directorate  General  of  Na>onal  ID  § Directorate  General  or  Archives  q  Preparing  for  Pilot  q  Gathering  informa>on  about  infrastructure,  detailed  requirements,  >melines,  etc.  q  Planning,  designing  and  establishing  milestone  deliverables  and  launch  
  24. 24. www.voicetrust.com Confidential - 2013 Slide 24Emerging Nation - Case StudyBenefits  of  Na>onal  ID  registry:  q  Government  benefits  and  programs  q  Passport,  Travel  documents,  licenses  q  Educa>onal  Ins>tu>on  admission  q  General  enquiries  q  Transac>on  authen>ca>on  q  Future  services    
  25. 25. www.voicetrust.com Confidential - 2013 Slide 25Emerging Nation - Case StudyBenefits  of  voice  biometrics  in  the  Na7onal  ID  registry:  q  Convenient:  ability  to  perform  authen>ca>on  remotely  q  Simple:  authen>ca>on,  enrollment  q  Secure:  an  addi>onal  layer  of  security  q  Prevents  Fraud  q  Cost  effec7ve:  No  need  for  addi>onal  hardware  infrastructure    q  Efficient:  Ci>zens  can  vote  from  anywhere  in  the  world  (reduces  vo>ng  sta>on  costs  as  well)  

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