An overview of the company's involvement into different business verticals.

1. Zodiac Express ~ An Overview
Company Profile

2. TM
Zodiac Express Pvt. Ltd.

3. Introduction
Zodiac Express Pvt. Ltd is a creation from the combination of Human
Resource, Infrastructure and Science & Technology to deliver the most
important aspect of our life……… That is Service. This service is intended
to produce activities in areas of Intracity, Intercity, Recovery etc.
In a nutshell, we the Zodiac Express Team are working as a total
Corporate Associate in true sense of the word.
The entire effort of service is a flow of traffic from Bank to Insurance,
from Telecommunications to FMCG, from production to retail and from
Clubs to Institutes.
We believe that we are visionaries. Our entire efforts and actions are
summing up to equilibrium of economic and social balance. We humbly
wish to think of our effort as a positive effect on individual, society and
state.
TM

4. The Company
Zodiac Express Pvt Ltd, India's pioneering Intracity, Intercity Courier.
Apart from handling Courier, Recovery and Insurance, we also fulfilling the
role of Corporate Associate for our Esteemed Clients. At Zodiac Express
Pvt Ltd, we attach great significance to providing personal care and
attention to every single consignment and through that, to every single
customer.
We have developed a phenomenal state wise network comprising of a
taskforce of 19 districts in West Bengal & Sikkim, efficient and customer-
oriented professionals, who regularly handle nearly 100,000 sensitive and
valuable consignments per day.
We are known for 'Last to Pick Up and First to Deliver' your consignments,
showing highest efficiency. We also provide various value added services to
our esteemed customers. With the web world and our physical network, we
are sure to serve you to your satisfaction.
TM

5. The Management
A vibrant leadership, a motivated management team, an inspired and self-
driven taskforce of more than 1500 people. A big and happy family of
qualified, professional and extremely dedicated people. We are what we
are today - solely because of their energy, loyalty, perseverance and go-
getting mentality.
We offer our people tremendous growth opportunities within the
organisation. As a result, some of our people have risen to very senior
positions. We practice self-development, through in-house learning
systems. We are open to improvisations and innovations and that qualifies
us to be India's leading Intracity, Intercity Courier Company.
TM

6. History
With the vision and die-hard conviction of our founder, Mr. S. C.
Chakraborty, Zodiac Express spread its wings on 26th
July 1991 to
cover the needs of Kolkata. The overwhelming response from Corporate
Sector was not just a dream come true, but also the fruits of early
realization and recognition of tremendous potential that all West
Bengal offers in terms of market size.
It was a prudence and foresight of Mr. S. C. Chakraborty about the
market potential, and launched an Intracity courier company that
would serve the needs of billions of Indians, spread across the length
and breadth of the country. Transforming it into Zodiac Express Private
Limited, strengthened the company's corporate standing. Ever since,
the company has expanded its operations rapidly, opening 9 offices in
Kolkata and Greater Kolkata in just two years. T
Today the company is
proud to have an impressive network to spanning more than 1100
destinations in West Bengal covering 19 districts in West Bengal &
Sikkim.
TM

7. TM
ZODIAC EXPRESS
SAFE- HANDS LOGISTIC
PVT. ITD.
CREDENCEREQUITAL
ADVISORYPVT.LTD
EKO BINGSHO SCUD INTERNATION
MERLIN 32/3T G.H. RD 188 JODHPUR PARK 35F, M.N. RD 188, J.P. RD.
COURIER & LOGISTIC COURIER & LOGISTIC COLLECTION SALES
BACK OFFICE
(KOL HUB)
WEST BENGAL ALL INDIA & ABROAD WEST BENGAL KOL HUB
BACK OFFICE&
CUSTOMER SERVICE
800 CORP & MNC BLUEDART & DHL R A & R MPROJECT VODAFONE
ZODIAC -
CUSTOMER SERVICE
NAMEOF THECOMPANY
GROUP OF COMPANIES
NATURE OF BUSINESS
AREA OF OPERATION
ASSOCIATE WITH

8. TM
Domestic & International Couriering

9. TM
INVITES CAREER
ASPIRANTS TO JOIN THE
“DREAM TEAM”

10. TM
BACK OFFICE SOLUTION PARTNER

11. TM

12. Infrastructure - 1/4
As a courier company, we believe that our service is to gratify the time
bound need of your business. Well-planned infrastructure is our greatest
strengths.
Operation: A highly professional team of operation is working round the
clock for achieving the target of delivery within stipulated hours.
Branch Network: Connectivity with own presence is the key to speedy
delivery and personalised service. We have developed an impressive
network of more than 19 branch offices, covering 1100 destinations in 19
districts of all over West Bengal & operations in Sikkim also.
Customer Care: A dedicated team of qualified customer care executives is
concentrating our customer round the clock with the help of highly
technical infrastructure, computerisation and communication by strait of
art technology.
TM

13. Infrastructure - 2/4
Technological & Communication: We have a total computerisation in all the
branches. The branches are connected with latest communication tools.
We are always open for our customer queries and enquiries, with on line
tracking tools, calculators and locators. Each and every individual
consignment never goes out of the office premises without scanning.
Team: With the able guidance of our Founder Mr. S. C. Chakraborty with
Mrs. Mita Chakraborty, being the part and parcel of the entire operation, a
team of 1500 courteous and dedicated professionals is always equipped to
serve our customers. We have a separate Customer Service Department,
always on toes to serve our esteemed customers.
TM

14. Offices & Square Feet Occupied :
Registered & Head Office, S P Mukherjee Rd - 3,000 Sq. Ft.
Customer Care, Jodhpur Park - 6,000 Sq. Ft.
Collection & Recovery, Jodhpur Park - 3,000 Sq.Ft.
HUB- Kolkata 7,000 Sq. Ft.
HUB- Durgapore 2,500 Sq. Ft.
HUB- Siliguri 2,000 Sq. Ft.
HUB- Malda 1,250 Sq. Ft.
HUB-Kharaghpur 1,100 Sq. Ft.
Branch – 24 Pgs (N) 2,000 Sq. Ft.
Branch- Howrah 2,000 Sq. Ft.
Branch- Hooghly 800 Sq. Ft.
TM

15. Offices & Square Feet Occupied :
Branch- Burdwan 1,250 Sq. Ft.
Branch- Asansol 1,250 Sq. Ft.
Branch- Bankura 750 Sq. Ft.
Branch- Bolpur 700 Sq. Ft.
Branch- Baharampur 750 Sq. Ft.
Branch- Jalpaiguri 500 Sq. Ft.
Branch- Coachbehar 750 Sq. Ft.
Branch- Gangtok 300 Sq. Ft.
And many more…
Distribution Centre, Garia - 1,000 Sq. Ft.
Distribution Centre, Salt Lake - 2,400 Sq. Ft.
Distribution Centre, Dalhousie - 750 Sq.
Ft.
And many more…

16. Infrastructure - 4/4
Computerisation
• IBM High end Servers – 4 Numbers
• Around state-of-art PCs – 152 (approx.)
• 24 Hours Operations
• All offices are connected through high Band Width Connection
• State-of-Art Document Scanning through Scanners in all Distribution
Centre.
Warehouse for Maintaining Inventory
• 1500 Sq Ft dedicated space
• Organized racking system
• Docs / material retained for 6 months or as per agreement with
Client
TM

17. Zodiac Express ~
SERVER
Modem
Dist.
Cent
res
SCANNED Data
Received from DC
through E-mail
POD
Sorting and then
posting Tracking
No.
Updation of POD
Status after delivery or
return
Document
Return
Statement
POD
Return
Statement
C/Care
Executive
Op.
Centre
Daily transfer of
updated DATA at
Central Server
Customer
Complain / Query against
documents
Feed-back
Activities of Customer Care
TM

18. Our Functional Departments- the Chain of
Activities & Support Architecture
Operation Customer Care Logistics
•PKG & FWD
•Pick up
•Sorting
•Delivery
•Verification
•POD Sorting
•Customer Service
•Logistics
•Domestic
•International
Couriering
Back-end Support
Store Systems
Finance
&
accounts
HR
&
Admin
Vigilance
Hardware
&
Networking
System
Developer MIS Data Entry
Sales
&
Mktg
TM

19. Our Valued Client’s ~ Depends On
• Reliability, Punctuality, Security
• Time Bound Delivery
• Strong Communication System
• Advance Computerized System
• Superior Trace & Track Facility
• Active & Responsible boys
• Professional Management
• 1100 odd Destinations in West Bengal
• 9 Offices in Kolkata & Greater Kolkata
• Specialised in delivering large volume of Documents
• Nearly 1 Lac Documents delivery in a day
• 365 X 24 Hours Operation
• 1500 Man Power involved
• 40 different Value Added Service provided
• Inventory Management facilities available
• Reverse Couriering Facility available
• Special Provision for MIS Reports
AND MANY MORE……..
TM

20. The Clientele and Our service
TM
Major Clients and our Sevice
A Service F Service
ABP Limited Couriering
Fairfest Media Pvt Ltd Courier & Logistics
Amway India Enterprise
Alliance Capital Asset Mgmt (I) P LtdCouriering G
Apeejay Finance Group Couriering
Global Chemicals Courier & Logistics
Asiatic Society
Accounts Library Couriering H
Association of Corp Advisers & Executive
Couriering
HDFC Asset Managemant Co Ltd Courier & Logistics
HDFC Standard Life Insurance Co Ltd
Courier & Logistics
B Housing Development Finance Corporation
Courier & Logistics
Bank of Punjab Ltd Couriering
HDFC Bank Ltd. Courier & Logistics
Birla Sun Life AMC Ltd Himalaya Optico Courier & Logistics
Bennett Coleman & Co Ltd Couriering
Hindusthan Lever Ltd Courier & Logistics
BOC India Ltd Couriering
HSBC Asset Mgmt Pvt Ltd Courier & Logistics
Bata India Ltd Couriering
C I
CESC Ltd Couriering
India Today Grrops/Living Media Courier & Logistics
Cholamandalam AMC Ltd Couriering
IL & FS Courier & Logistics
Clolamandalam Distribution Service ltd
Couriering
IBP Co Ltd Courier & Logistics
Clolamandalam MS General Insurance
Couriering
ING Bysya Mutual Fund (ING Saving Trust)
Courier & Logistics
CAMS Couriering
Investmart India Ltd Courier & Logistics
C. B. Management Services Ltd Couriering
India Bulls Courier & Logistics
CFL Capital Financial Services Ltd Couriering
The Institute of Chartered Accounts
Courier & Logistics
Centurion Bank of Punjab Ltd Couriering
The Institute of Company Secretaries
Courier & Logistics
IDBI Bank Ltd Courier & Logistics
D ICICI Prudential Life Insurance Co Ltd
Courier & Logistics
Direm Marketing Couriering
Infomedia India (Mumbai) Courier & Logistics
Duck Bill
Daulat Securities Ltd Couriering J
J. M. Morgan Stanley Retail Service Ltd
Courier & Logistics

21. TM
The Clientele and Our service
K Q Service
Karvy Consultants Ltd Q M I India Pvt Ltd Courier & Logistics
Karvy Investment Securities Ltd
Karvy Stockbrocking Pvt Ltd R
Kashmir Sabha Royal Calcutta Golf Club Courier & Logistics
The Kenilworth Royal Sundaram Alliance Insurance Co Ltd
Courier & Logistics
Khadim's Ram Krishna Mission Cultural Institute
Courier & Logistics
Red Box Courier & Logistics
L Reliance General Insurance Courier & Logistics
Reliance Life Insurance Courier & Logistics
LIC Mutual Fund Reliance Asset Management Courier & Logistics
La Martinere Reliance Money Courier & Logistics
Lawrence Commercial Pvt Ltd Reliance Broadband Courier & Logistics
M
MDC S
Maheswari Datamatics Pvt Ltd S O T C Courier & Logistics
Matheran Securities Ltd Soubhagya Advertising Service Courier & Logistics
Metlife India Insurance Sundaram AMC Ltd Courier & Logistics
Max New York Life Insurance Co Ltd The Statesman Ltd Courier & Logistics
Safe-Hands Logistic Pvt Ltd Courier & Logistics
N SASHA Courier & Logistics
National Institute of Personal Management Swapan Mukherjee (Rotary) Courier & Logistics
National Stock Exchange of India Ltd
N P R Finance Ltd T
N P R Forex Ltd Templeton Asset Mgmt (I) Pvt Ltd
Courier & Logistics
N P R Infosystems Pvt Ltd The Bengal Rowing Club Courier & Logistics
N I I T Ltd Tata Infomedia Ltd Courier & Logistics
Nicco Uco Alliance Credit Ltd TLC Relationship Management Courier & Logistics
O U
Ortem Securities Ltd U T I Asset Management Co Ltd Courier & Logistics
Orix Auto & Business Solution Ltd
V
P Visuvius India Ltd Courier & Logistics
Perless Securities Ltd Vodafone Essar South Ltd. Courier & Logistics

22. Operation Procedures for Courier
& Logistics
Clien
t
Docs
Pickup Documents from
client
Operation
Centre
Pickup man
Sorting
Stamping
Stapling
Gumming
Enveloping
Numbering
Packaging &
Forewarding
DOCS sent to EDP
for Data Entry
Modem
Soft Copy Data through
E-mail
POD Processing &
Printing
POD
PDO Sent to P&F Dept
for Stapling
BOX Sorting of
POD along with
DOX
Operational Set Up
TM

23. Operation Procedures for Courier & Logistics
Activities of Distribution Centre
BOX
Sorting
BAGS contain DOX
sent to Distribution
Centers
Sorting of Documents
Contractor Wise Pin
code wise
DOX
and handed over to
Delivery Assistant
DOX Out Scanning
DOX
Delivery
Assistant
End
Clien
t
Delivery of DOX to
end client
Returned
DOCS
Signed
POD
DOX & POD gets
INSCANNED after
delivery
DOX
&
POD
Bagging Returned POD
and DOCS and sent to
Customer Care Div.
Cust.
Care
TM

24. Client
Op. Centre
Customer
Care
Pickup
Assistant
1
2
3
9
ZEPL’s Domain
Document Flow & Sharing of Processes in the
Business Cycle
Distribution
Centre
Client’s
Customer
Delivery
Assistant
4
6
7
8
Contractor’s Domain
5
TM

25. Packing & Forwarding Processes
Documents
POD
Other Gadgets
ENVELOPING
Numbering Inventory
Stapling
Issue
BOX
TM

26. VAS ~ Value Added Services
• Packing & Forwarding
• Printing
• Busting
• Sorting
• Enveloping
• Gumming
• Stapling, Numbering etc. as required by any Corporate for its backend operation
• Odd hour Pick-up & Delivery
• Storing of Proof of Deliveries (POD) & Return Document on behalf of the Client
• MIS report provided as per recruitment of the Client
• Reverse Couriering
• Mass Mailing
• Inventory Management
• Specialise in High Volume time bound delivery
• Collection & Recovery process
• Dedicated Customer Service with telecalling management
• Database management
• Address verification & Credit Rating
• Logistic Support through internet
And Many More ….
TM

27. Operation Of Courier & Logistics ~ Pick Up
Process
 Full Time Client Dedicated Pick-up: A special service provided
where our Company posts a Pick-up Personnel during Client’s
office
hours in his office to collect documents. Some such Clients are
Vodafone,
HDFC, and ABP etc.
 Scheduled Pickup: Pick-up Personnel visits Clients Office as per
his
convenience at scheduled time to collect documents.
 On Call: A team of Pick-up Personnel are on Stand-by for pick-
ups as
and when required.
TM

28. Operation Of Courier & Logistics ~ Customer
Care & Verification Process
 The Customer Care Department is mainly associated with services
related to Customer Relation where it gives support to the various
customer enquiry and complaints.
 Queries may come from both internal and external customers, the
external customers being any Company personnel or the end-client and
the internal Customer being any one within the Company.
 The Customer Care Department is functional in providing instant
feedback to the Customer. The Customer Care Executives sits regularly
with the Contractors & Delivery Assistants to discuss the problem faced
by them while delivering the documents. They give guidelines to the
Delivery Assistants for correct delivery of the Documents.
 The Customer Care Department is the indispensable part of this
Organization as it constantly thrives to build the Goodwill of the
company in the market by extending their Full Support & Co-Operation
for day today operation.
TM

29. Operation Of Courier & Logistics ~ Complain
Management Procedure
 The Customer Care Department bridges the Gap between the
End Client and the Company by giving support to the various
customer enquiry and complaints over Telephone and sending
the final Status of the Documents to the concerned Company.
 The Customer Support Executives are always on their toes to
solve the problem immediately and give right feedback to the
Customer.
TM

30. Operation Of Courier & Logistics ~ Tracking
& Tracing Procedure & Updation Of Delivery
Status
 The Customer Care Department performs a two-fold function
one of which is purely associated with Customer relation and
giving support to various customer enquiries and complaints.
 The Customer Support Executives keeps a track of the total
number of physical pods received and the tracking count
creating a very high value reference bank for any queries or
information.
 The status Updation is the process to update the Delivery
Status of any documents.
TM

31. Operation Of Courier & Logistics ~
Verification Process
 Sometimes the Customer Support Executives may
suspect that a POD which has already been Delivered
may not be delivered to exact person i.e. the Delivery
Assistants may malpractices some wrong means.
 The verification personnel will search for the name
and address of the end client and try to deliver the
documents to the right person. This process is initiated
by the Customer Care Department.
TM

32. Customer Care Activities :
TM
 COMPLAIN MANAGEMENT PROCEDURE
 TRACING AND TRACKING PROCEDURE
 POD RETURN STATEMENT
 UPDATION OF DELIVERY STATUS
 VERIFICATION PROCESS
 DELIVERY AND RETURN STATEMENT TO CLIENT
 INFRASTRUCTURE INCLUDING PEOPLE
 COMPUTERISATION
 TELECALLING
 DISASTER MANAGEMENT
 MIS
 INVENTORY – ROTATION POLICY
 BILLING
 LOST/ DAMAGE
 CUSTOMER FEEDBACK
 POD & DOCUMENT SORTING

33. Mission Bengal
Our reading of the present market condition is that there is opportunity to
expand our Company Vision in Bengal in the following way:
• Spread to State with all the Group Companies and not on a piece-meal basis
• This would mean a full package of services under one roof
• Reason for this is to bring to the table more opportunities primarily for
the Franchisees / Associates and also for the Company
• The physical fall out of this would be in the form of
 Substantial job opportunities & business opportunities
 Networking
 Hubs
 Branches
• Expansion Plans include going to Logistics & handling Cargo
• We firmly believe that this would improve business for Corporates, Small &
Medium Companies and more importantly our Franchisees / Associates
TM

34. West Bengal ~ Our Network – Mission Bengal
TM
Sikkim
West Bengal - 1
District - 19
Sikkim - 1
HUB - 5
Branch - 22
Delivery Centres– 7x21= 154
Booking Countres WB – 50x22= 1100

35. Office Network
Registered Office
1
District Operation HUB Office
5
District Branch Operation Office
22
District Delivery Centre
154
District Booking Counters
1100
TM

36. TM
STATE
1
NO OF
DISTRICT
19
BLOCK
341
NO OF
PIN CODE
1755
NO OF
PANCHAYAT
3441
NO OF
CORP / MUNI /
N.A / GRAM
PANCHAYAT
ALLOCATION OF STATE

37. TM
OUR MOTTO TOWARDS EXPANSION
DISTRICT WISE CORPORATION, MUNICIPALITY & RURAL AREA BREAK UP
HUB- KOLKATA
TOTAL PIN CODE = 637 SERVICEABLE PIN CODE = 572
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
KOLKATA 108 NIL NIL
HOWRAH 21 42
HOOGHLY 32 83
24 PGS ( S ) 06 95
24 PGS ( N ) 20 120
NADIA 15 95
108 94 43

38. TM
HUB- DURGAPUR
TOTAL PIN CODE = 325 SERVICEABLE PIN CODE = 177
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
BURDWAN 02 46 115
BANKURA 04 38
PURULIA 03 44
BIRBHUM 08 65
02 61 262

39. TM
HUB- KHARAGPUR
TOTAL PIN CODE = 325 SERVICEABLE PIN CODE = 80
DISTRICT CORPORATION MUNICIPALIT RURAL AREA
PASCHIM
MIDNAPORE 15 72
PURBA
MIDNAPORE 16 86
31 158

40. TM
HUB- SILIGURI
TOTAL PIN CODE = 202 SERVICEABLE PIN CODE = 95
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
JALPAIGURI NIL 04 52
DARJEELING 09 55
COOCHBEHAR 05 38
SIKKIM 03 26
31 171

41. TM
HUB- MALDA
TOTAL PIN CODE = 188 SERVICEABLE PIN CODE = 84
DISTRICT CORPORATION MUNICIPALITY RURAL AREA
MALDANIL 05 49
MURSHIDABAD 15 77
UTTAR DINAJPUR 04 13
DAKSHIN DINAJPUR 02 23
26 162

42. TM
OUT OF
TOTAL
PINCODE
ZODIAC
SERVE 70%
OF THE
TOTAL AREA

43. TM
22
APROX.
440
APROX.
440
APROX.
110
APROX.
2200
APROX.
15400
APROX.
22 STATE X 5 BLOCK
440 DIST X 5BL.
2200 X 7 PIN CODE
22 X 20 DIST.
22 STATE X 20 DIST.
STATE
DISTRICT
HUB
BRANCH
OPERATION CENTRE
BOOKING CENTRE
ALL INDIA
PROJECT

44. Retailing
This is the first time that Zodiac had stepped into Retailing business,
with our core marketing and analyst team we had started our
Franchisee business from 1st
Nov. 2008 through out West Bengal.
We are offering the following facility & services for Franchisee which
are enumerated below.
•AWB / CN will be provided by the principal at free of cost.
•Pick up will be carried out on cost sharing basis.
•Stationery will be supplied by the principal with prior requisition.
•Security deposit will be charged on the basis of location.
•Glow sign board will be provided on 50% cost sharing basis.
•Tariff card & brochures will be provided free of cost.
We have our prolific team who are designated and trained to back up the
Franchisee for better business.

45. TM
ACHIEVEMENTS OF COMPANY
JINGLE
TV TELECAST
CARNIVAL
INVITEE AT BANGA SANMELAN
Different commercial Advertisement:-
7 day 7 car, 91.9 fm, ABP, Telegraph, Yellow Pages, Just Dial etc.

46. Future Propulsion
As the company is in expansion mode, therefore huge
changes are on spree. As we are launching X-Zapta in recent
times which will help us to stream line various jobs which
are untracked. Our website is under construction and would
soon going to launch in a new look. Our development team
is working 24 x 7 to meet the dead line for the project.
Simultaneously, we are also working on all India project
with a revelation to have a mark on Indian soil. Our motto is
to serve customer as we value their time & necessity.

47. Our Aim
We are committed professionals offering reliable and consistent service.
We initiate on new innovation through dedication, commitment,
teamwork, sincerity and honesty to achieve customer delight. We have a
vision of making a household name in India and have good recognition
globally. We aspire to develop high competency and achieve zero error in
service through high technology and be synonymous with quality service
and become a million group by 2007.
TM

48. Our “SANKALP”………
To reach 1100 destinations
To deliver 500000 documents per day
To employ 10000 people
TM