SlideShare a Scribd company logo
1 of 13
Thoughts on Improvement
Your
Business
#himerit.com (210) 802-8949
Understand where your
business is positioned
from the customer
perspective
“ “
What Things Should You Consider?
11 What systems, tools, and processes could better meet customer needs & wants?
What could your business do differently to better meet customer demands?
What “next steps” do we take to better meet customer demands?
2
1
3
Consulting. “listen” to customers and prepare a plan to meet their desires.
Website Design. Use content to get them there, but create what they want to keep
them there.
Advertising. Traditional strategies still work to create brand awareness, so consider
electronic media, print, outdoor, event , & sports to create “Top of Mind”
Marketing. Integrate marketing and communications uniformly across all channels,
platforms and devices to create an exceptional customer experience in order to drive
conversions.
PR. Continuously promote, position and protect your brand.
Successful Businesses Need Strategies That Work!
Do’s - Competitive intelligence, SWOTand
assessment of financial goals
Ab s o lu te s - a lig n me n t o f ma r k e tin g p la n ,
integr ating c hannel c ommunic ation, and
meas ur ing pr ogr es s.
Bring in the New Year - 2015
Add Text, an Image, or Both
It’s a digital world now!
In summer of
2014 mobile
devices
surpassed
searches by
desktops across
the world. Build a website and a
responsive mobile application
that attracts visitors and
delivers what they need!
Connect, Monitor, Guide and Mitigate the Conversation!
Increase your
networking
across the
social sphere
The end
in mind!
See
Dvelop an integrated
communication strategy
across your delivery
channels
80% of angry customers will
just leave. Of the 20% who
contact you, 80% are
recoverable!
“My name is John and I
want to tell you how I
really feel about your
product and service”
HELLO!
Let’s avoid this guy.
{ }1What does the customer
want and need?
{ }2 Can you deliver your product or service
when and how the customer wants it?
What are
your revenue
projections?
You are here – 2014
You could be here in 2015
THANK YOU
#himerit.com (210) 802-8949

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2015 ppt blog

  • 2. Understand where your business is positioned from the customer perspective “ “
  • 3. What Things Should You Consider? 11 What systems, tools, and processes could better meet customer needs & wants? What could your business do differently to better meet customer demands? What “next steps” do we take to better meet customer demands? 2 1 3
  • 4. Consulting. “listen” to customers and prepare a plan to meet their desires. Website Design. Use content to get them there, but create what they want to keep them there. Advertising. Traditional strategies still work to create brand awareness, so consider electronic media, print, outdoor, event , & sports to create “Top of Mind” Marketing. Integrate marketing and communications uniformly across all channels, platforms and devices to create an exceptional customer experience in order to drive conversions. PR. Continuously promote, position and protect your brand. Successful Businesses Need Strategies That Work!
  • 5. Do’s - Competitive intelligence, SWOTand assessment of financial goals Ab s o lu te s - a lig n me n t o f ma r k e tin g p la n , integr ating c hannel c ommunic ation, and meas ur ing pr ogr es s. Bring in the New Year - 2015
  • 6. Add Text, an Image, or Both It’s a digital world now! In summer of 2014 mobile devices surpassed searches by desktops across the world. Build a website and a responsive mobile application that attracts visitors and delivers what they need!
  • 7. Connect, Monitor, Guide and Mitigate the Conversation! Increase your networking across the social sphere
  • 8. The end in mind! See Dvelop an integrated communication strategy across your delivery channels
  • 9. 80% of angry customers will just leave. Of the 20% who contact you, 80% are recoverable! “My name is John and I want to tell you how I really feel about your product and service” HELLO! Let’s avoid this guy.
  • 10. { }1What does the customer want and need?
  • 11. { }2 Can you deliver your product or service when and how the customer wants it?
  • 12. What are your revenue projections? You are here – 2014 You could be here in 2015

Editor's Notes

  1. Replace this photo with your own by going to Insert  Photo  Picture from File.