4. STRATEGIES FOR MANAGING DISAGREEMENT
AT THE POINT OF CONFLICT
1. Devise and
implement a common
method for resolving
conflict
2. Provide people with
criteria for making
trade-offs
3. Use the escalation of
conflict as an
opportunity for
coaching

5. STRATEGIES FOR MANAGING DISAGREEMENT
UPON ESCALATION
1. Establish and
enforce a
requirement of
joint escalation
2. Ensure that
managers resolve
escalated
conflicts directly
with their
counterparts
3. Make the process
for escalated
conflict resolution
transparent

8. THANK YOU
Data Fok
@datafok