3. Awareness
How does LEGETO raise awareness about its
services?
LEGETO plans to implement a strong
campaign on social networks
implementing a community manager
and buying advertising on Facebook
and Google
4. Evaluation
How does LEGETO help customers evaluate its
Value Proposition?
LEGETO is opened to receive the most
feedback as it can, offering forums
dedicated to improving customer
experience, and enabling a feedback
space in every app (mobile, desktop, web)
5. Purchase
How does LEGETO allow customers to
purchase specific services?
LEGETO is going to develop a mobile
app that could be found in the main
mobile markets, also integrated with a
web app and a desktop service
6. Delivery
How does LEGETO deliver a Value Proposition
to customers?
LEGETO gives each customer the best
nightlife plans, with the greatest
events, on the hottest places and with
the best discounts
7. After sales
How does LEGETO provide post-purchase
customer support?
LEGATO guarantees that all of the
benefits offered on the platform are
provided without any setback, willing
to bring the best experience for its
customer
8. These channels describes how
LEGETO communicates with and
reaches its Customer Segments to
deliver a Value Proposition
Communication, distribution, and
sales Channels, comprise the LEGETO
interface with customers.
9. These channels are customer touch points that
play an important role in the customer
experience, serving several functions,
including:
• Raising awareness among customers about LEGETO
services
• Helping customers evaluate LEGETO Value Proposition
• Allowing customers to purchase specific products and
services offered on LEGETO
• Delivering a Value Proposition to customers
• Providing post-purchase customer support
