Creating Peak Experiences In Your Community

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Chip is the author of "PEAK: How Great Companies Get Their Mojo from Maslow", and founder and CEO of Joie de Vivre Hospitality, the second largest boutique hotelier in the world. Chip shares his remarkable personal story and offers perspectives on how we connect our businesses, our social initiatives, and our daily lives to our unique communities.

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  • Just listened to Chip's personal life/business experience, what an amazing heart, to think of this so young, its a wonder Oprah hasn't got a hold of him yet, thats if she has't already, I am from Australia we are having rainy humid weather so just browsing with my new lovely lovely IMAC Desktop and found this website, who knows how, but interested in helping others and stories so again what an amazing man to pass this heartfelt approach to life onto his fellow business partners and customers and people in his life and now sharing his concept with all... a wonderful story to read I have shared it with my cousin who is in business and finding it quite tricky at present, but soldiering on, he too is in the Service Business with a very 'high end' Restaurant in a pretty beach suburb approx 1.5hours north of Sydney, Australia, where I live, so hope this gives him something to ponder :)
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Creating Peak Experiences In Your Community

  1. 1. <ul><li>Creating Peak Experiences in Your Community </li></ul><ul><li>Chip Conley </li></ul><ul><li>Founder & CEO - Joie de Vivre </li></ul>
  2. 2. The Phoenix Inn (previously Caravan Lodge)
  3. 6. You Can Make A Difference Program = = Golden Gate National Parks Conservancy 826 Valencia Writing Center National Japanese-American Historical Society =
  4. 7. You Can Make A Difference Program Berkeley Food & Housing Project Rebuilding Together Oakland H.E.A.R. Hearing Education & Awareness for Rockers = = =
  5. 9. We grew into one of the three most prominent boutique hoteliers in the U.S. with 20 properties by the year 2000.
  6. 10. 1 2 3 Creating a Unique Corporate Culture Building an Enthusiastic Staff Developing Strong Customer Loyalty Maintaining a Profitable & Sustainable Business 4 Joie de Vivre Heart : Karmic Capitalism “ Service Profit Chain”
  7. 12. <ul><li>The most neglected fact in business? </li></ul>We are all human.
  8. 13. MASLOW’S HIERARCHY OF NEEDS PYRAMID PHYSIOLOGICAL SAFETY SOCIAL / BELONGING SELF ACTUALIZATION ESTEEM Joie de Vivre = Self Actualization Where “peak experiences” occur
  9. 14. TRANSFORMATION PYRAMID SURVIVE (Physiological & Safety) SUCCEED (Social /Belonging & Esteem) TRANSFORM (Self-Actualization)
  10. 15. INVESTOR TRUTH EMPLOYEE TRUTH Money Recognition Meaning Transaction Alignment Relationship Alignment Meets Expectations Meets Desires Meets Unrecognized Needs CREATES: Evangelism Commitment Satisfaction CREATES: Inspiration Loyalty Base Motivation CREATES: Pride of Ownership Confidence Trust 1 2 3 Creating a Unique Corporate Culture Building an Enthusiastic Staff Developing Strong Customer Loyalty Maintaining a Profitable & Sustainable Business 4 Peak Experiences Create Peak Performance CUSTOMER TRUTH Relationship Truths Pyramid Legacy
  11. 16. “ Creating Peak Experiences Creates Peak Performance”
  12. 17. SURVIVE (Physiological & Safety) SUCCEED (Social /Belonging & Esteem) TRANSFORM (Self-Actualization) How can the Transformation Pyramid impact our communities?
  13. 20. www.peakorganizations.com Join the PEAK Community

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