Plastica cut costs by £25,000 per annum and streamlined business processes by selecting a new software solution with help from Sentis Consultancy. Their old software had not kept up with business growth and caused inefficient processes and inaccurate reporting. Sentis Consultancy helped Plastica select a new software vendor and better understand their needs to improve efficiency.

1. CASE STUDY: Plastica
Plastica cut costs by
£25,000 per annum and
streamlined business processes
Business Benefits
Cut licencing and maintenance costs by £25,000 per annum
Streamlined business processes
Increase efficiency and productivity
Free management time
Background
Plastica Limited is the UK’s leading independent manufacturer and supplier of swimming
pool products. Based in the South East of England, the company’s reputation for high quality,
competitively priced products is based on its knowledge and understanding of the wet
leisure market and its friendly, helpful staff.
Challenges
Plastica has been using the same software for over 10 years, during this time the company
had grown considerably but no improvements were made to their software to keep up with
its growth. The software was unreliable with systems errors increasing every day. ‘It was
difficult to navigate and simple processes such as raising a PO were complex and very time
consuming’ says Mr Ian Warne, Financial Director for Plastica.
Plastica wasted a lot of time on long drawn out processes, which was becoming detrimental
to the business. As the time necessary to fix the errors and carry out simple processes
increased, so did the costs. The licensing and maintenance costs of the underperforming
software were huge, which was another concern for Plastica.
After further investigation, it become apparent that multiple spread sheets are being used
across the business and therefore business data was inaccurate and duplicated. ‘The software
did not produce automated standard business reports and therefore critical information that
was needed to make business decisions was not available’ says Ian.
The Solution
The escalating problem of long, complex processes and inaccurate reporting led Plastica to
search for a more efficient software solution. However, they
did not have time or expertise to manage the process in-house
and they wanted to gain an independent second opinion
from outside the business to challenge and improve business
processes. “We approached a number of companies but Sentis
Consultancy came out on top as they offered the best service
for the most reasonable cost” says Ian.
Ian was pleased with the service from the outset. ‘Sentis
Consultancy provided all the support we needed to be able to
select the best software solution and vendor. They took the
time to understand our business, our processes and the issues
that needed to be resolved’ he says.
customer
industry
Manufacturing
service
Selecting software
software solution
AX 2012
CRM 2011
RFSmart
Sana Ecommerce
“Sentis Consultancy
provided all the support
we needed to be able
to select the best
software solution and
vendor. They took the
time to understand our
business, our processes
and the issues that
needed to be resolved”
“We approached
a number of
companies but
Sentis Consultancy
came out on top as
they offered the best
service for the most
reasonable cost”
Rentokil Initial successfully integrate
software systems to reduce risk and
increase efficiency
Business Benefits
3 Set and achieved realistic objectives
3 Reduced risks
3 Increased efficiency and accuracy
3 Successfully integration of FM system into finance system
3 Significant cost savings
3 Improved customer service
3 Increased productivity
Background
Initial Facilities, part of the Rentokil Initial family, provides exemplary facilities management
to many of the world’s most successful public and private sector organisations. Their 40,000
staff, working across 30,000 customer sites, pride themselves on achieving operational
efficiencies to deliver tangible business benefits for their clients.
Challenges
Following the purchase of Managed Support Service Plc (MSS) Rentokil Initial were faced
with the task of integrating MSS’ FM system (Nucleus) with their central finance system
(Open Accounts).
To achieve this objective Sentis Consultancy where chosen to project manage the
development of the Nucleus FM system and work with Rentokil’s Open Accounts project
team to ensure a smooth integration and go live.
The Service
The Consultant from Sentis worked closely with the offshore
Nucleus FM development team and the Rentokil Open
Accounts project team to prepare an achievable phased
implementation with set targets and timeframes. “Our
Consultant took the time to fully understand our business
processes and the requirements of the new integrated
system. Sentis exceeded our expectations by making a
number of recommendations to ensure that the integrated
solution would be aligned with our business requirements,
ensuring optimum performance.” says Jonathon Parker-
Stafford, Financial Director at Rentokil Initial Facilities.
All outstanding issues were identified, addressed and
resolved by Sentis Consultancy before the integration began
to ensure that there were no hidden problems that could
disrupt or delay the process.
Industry
Facilities Management
Services
Project management (client
side) Software integration
Software Solutions
FM system
Nucleus Finance system
Open accounts
“Sentis exceeded
our expectations by
making a number of
recommendations
to ensure that the
integrated solution
would be aligned
with our business
requirements, ensuring
optimum performance.”
“Our Consultant took the
time to fully understand
our business processes
and the requirements
of the new integrated
system. Sentis exceeded
our expectations by
making a number of
recommendations to
ensure that the integrated
solution would be
aligned with our business
requirements, ensuring
optimum performance.”
CustomerCASE STUDY: RENTOKIL INITIAL
• Successfully integrate systems
• Improve customer service
For more information or a free no obligation initial consultation, contact Sentis
Consultancy:
Call: 01744 638242
Email: sales@sentisconsultancy.com
Or Visit: www.sentisconsultancy.com
Cinnamon House | Cinnamon Park | Crab Lane | Fearnhead | Warrington | Wa2 0XP

2. CASE STUDY: Plastica
Plastica cut costs by
£25,000 per annum and
streamlined business processes
Business Benefits
Cut licencing and maintenance costs by £25,000 per annum
Streamlined business processes
Increase efficiency and productivity
Free management time
Background
Plastica Limited is the UK’s leading independent manufacturer and supplier of swimming
pool products. Based in the South East of England, the company’s reputation for high quality,
competitively priced products is based on its knowledge and understanding of the wet
leisure market and its friendly, helpful staff.
Challenges
Plastica has been using the same software for over 10 years, during this time the company
had grown considerably but no improvements were made to their software to keep up with
its growth. The software was unreliable with systems errors increasing every day. ‘It was
difficult to navigate and simple processes such as raising a PO were complex and very time
consuming’ says Mr Ian Warne, Financial Director for Plastica.
Plastica wasted a lot of time on long drawn out processes, which was becoming detrimental
to the business. As the time necessary to fix the errors and carry out simple processes
increased, so did the costs. The licensing and maintenance costs of the underperforming
software were huge, which was another concern for Plastica.
After further investigation, it become apparent that multiple spread sheets are being used
across the business and therefore business data was inaccurate and duplicated. ‘The software
did not produce automated standard business reports and therefore critical information that
was needed to make business decisions was not available’ says Ian.
The Solution
The escalating problem of long, complex processes and inaccurate reporting led Plastica to
search for a more efficient software solution. However, they
did not have time or expertise to manage the process in-house
and they wanted to gain an independent second opinion
from outside the business to challenge and improve business
processes. “We approached a number of companies but Sentis
Consultancy came out on top as they offered the best service
for the most reasonable cost” says Ian.
Ian was pleased with the service from the outset. ‘Sentis
Consultancy provided all the support we needed to be able to
select the best software solution and vendor. They took the
time to understand our business, our processes and the issues
that needed to be resolved’ he says.
customer
industry
Manufacturing
service
Selecting software
software solution
AX 2012
CRM 2011
RFSmart
Sana Ecommerce
“Sentis Consultancy
provided all the support
we needed to be able
to select the best
software solution and
vendor. They took the
time to understand our
business, our processes
and the issues that
needed to be resolved”
“We approached
a number of
companies but
Sentis Consultancy
came out on top as
they offered the best
service for the most
reasonable cost”
CASE STUDY: RENTOKIL INITIAL
Sentis Consultancy managed the offshore Nucleus
FM development team throughout the integration.
The offshore development team committed to firm
delivery dates on software enhancements and they
were all achieved.
Additional resources were made available to define
and develop the key business reports that were
required. Sentis also managed the user acceptance
testing for the changes that were made to Nucleus
FM. “Sentis Consultancy’s expertise meant that the
team followed a well-defined structure. Without
the discipline and hands-on management that was
provided by Sentis over the 9 months, the project
would not have been a success” says Jonathon.
The integrated solution has significantly improved
employee productivity as processes have been
streamlined and do not need to be processed by
two separate systems, allowing employees and
management to focus on more important core duties.
The Bottom Line
Working with Sentis Consultancy has enabled Rentokil Initial to:
3 Increase process efficiency, accuracy and productivity
3 Set and achieve realistic objectives
3 Reduce risks
3 Increase employee productivity
3 Automate bespoke reports to provide complete and accurate business information
3 Successfully integrate systems
3 Improve customer service
For more information or a free no obligation initial consultation,
contact Sentis Consultancy:
Call: 0800 033 7601
Email: sales@sentisconsultancy.com
Or Visit: www.sentisconsultancy.com
Address:
Suite 31 | St Helens Chamber | Salisbury Street | Off Chalon Way | St Helens | WA10 1FY
“Sentis Consultancy’s
expertise meant that
the team followed
a well-defined
structure. Without the
discipline and hands-
on management that
was provided by Sentis
over the 9 months, the
project would not have
been a success”