1. Enabling Organizations in an it-centric world
ICI—Delivering Optimal Maintenance as a Service (MaaS)
Our Commitment to Keeping Your Infrastructure Protected Benefits of ICI’s Maintenance
Keeping your hardware up and running at peak performance is essential as a Service Offering
to the success of your enterprise, but managing all the service contracts • Monitor maintenance contracts
required for your infrastructure is a difficult, time-consuming burden. for the entire infrastructure.
Although these routine administrative tasks are critical to your business • Track license terms and conditions.
operations, they can keep you from focusing on more business-critical tasks. • Align IT contracts with IT assets.
• Provide advance notification of
ICI’s Maintenance as a Service (MaaS) program is a dedicated resource that when contracts expire.
helps ensure that your organization’s maintenance renewal contracts are • Simplify the renewal process.
managed efficiently and on time. MaaS frees IT administrators from the • Be better prepared for budgeting
complex task of managing multiple service contracts with different terms, and purchasing decisions.
conditions and expiration dates. MaaS not only saves you time and effort,
it can help keep maintenance services in place without interruption and MaaS Report
avoid fees for late renewals. A key deliverable of ICI’s MaaS offering
is the MaaS Report—a comprehensive
Offered at no cost for ICI customers, the MaaS program monitors summary of your infrastructure and
maintenance contracts for your entire infrastructure, regardless of vendor. associated maintenance licenses.
ICI will keep an accurate history of your infrastructure, track which licenses
you hold and notify you in advance when maintenance contracts are up The MaaS Report gives you
for renewal. MaaS is a fundamental part of ICI’s company methodology— an overview of your
helping customers throughout the technology lifecycle, from initial environment, including:
consulting to managing the maintenance renewal process. • Product descriptions and part numbers
• Current support levels
ICI’s MaaS offering is instrumental in helping keep your service contracts • Contract expiration dates
up to date and your infrastructure supported. Let ICI help you maintain
the health of your operation with the confidence that your organization’s Updated regularly, the MaaS Report is
maintenance renewal contracts are managed efficiently. a valuable tool that helps reduce your
administrative burden. You’ll not only
MaaS Supports Maintenance Contracts for the Following Vendors: receive advanced notification of
maintenance contract expiration
• EMC • Avamar • VCE • AppNeta dates, but you’ll also receive a quote
for renewal costs.
• VMware • Isilon • Trend Micro • Novell
• Veeam • Violin • AutoVirt • Emulex Contact ICI today for informative and
• Cisco • Brocade • Liquidware Labs • Radware insightful strategies for maximizing
• Quest Software your operational effectiveness.
Corporate Headquarters | 420 Lakeside Avenue | Marlborough, MA 01752 | p 508.481.5100 | f 508.481.6161 | www.iciamerica.com
© 2012 International Computerware Inc. All Rights Reserved.