The Forrester Wave™: Enterprise Social Platforms, Q2 2014
Forrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA 02140 USA
Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com
The Forrester Wave™: Enterprise Social
Platforms, Q2 2014
by Rob Koplowitz, June 5, 2014
IBM, Microsoft, And Salesforce.com Are Forrester Wave Leaders And In A
Position To Be Market Leaders
Forrester’s research uncovered a market in which IBM Connections, salesforce Chatter
and Communities, Jive, Microsoft Office 365, Zimbra Communities, and Tibco tibbr
lead the pack. Sitrion, Neudesic, Microsoft Yammer, Atlassian, SAP, OpenText, and
blueKiwi offer competitive options. Socialcast by VMware lags behind.
The Market Is No Longer Nascent -- At Least In Terms Of Functionality
While there are still many offerings and the market remains chaotic, the offerings
are converging in terms of functional sets. Most products now offer robust activity
streams, blogs, wikis, and profiles, and the battleground for differentiation has moved to
integration, analytics, and partner ecosystems.
Market Leaders Are Emerging
Enterprise social has become increasingly integrated with adjacent technologies, such
as document collaboration, portals, and line-of-business applications like customer
relationship management. To that end, vendors with significant leverage like IBM,
Microsoft, and salesforce.com will become more dominant on customers’ shortlists.
Market Leadership Will Drive Dominant Ecosystems
Enterprise social does not live in isolation. It thrives with business-specific horizontal
and vertical extensions. As market leaders emerge, partner ecosystems will follow to
exploit the best market opportunities. Leaders will become even more dominant as
broader partner ecosystems increasingly equate to broader and deeper capabilities.
Forrester Research (Nasdaq: FORR) is a global research and advisory firm serving professionals in 13 key roles across three distinct client
segments. Our clients face progressively complex business and technology decisions every day. To help them understand, strategize, and act
upon opportunities brought by change, Forrester provides proprietary research, consumer and business data, custom consulting, events and
online communities, and peer-to-peer executive programs. We guide leaders in business technology, marketing and strategy, and the technology
industry through independent fact-based insight, ensuring their business success today and tomorrow. 115980
Forrester Focuses On
As a leader, you are responsible for managing today’s competing
demands on IT while setting strategy with business peers and
transforming your organizations to drive business innovation.
Forrester’s subject-matter expertise and deep understanding of your
role will help you create forward-thinking strategies; weigh opportunity
against risk; justify decisions; and optimize your individual, team, and
Carol Ito, client persona representing CIOs
A global research and advisory firm, Forrester inspires leaders,
informs better decisions, and helps the world’s top companies turn
the complexity of change into business advantage. Our research-
based insight and objective advice enable IT professionals to
lead more successfully within IT and extend their impact beyond
the traditional IT organization. Tailored to your individual role, our
resources allow you to focus on important business issues —
margin, speed, growth — first, technology second.
for more information
To find out how Forrester Research can help you be successful every day, please
contact the office nearest you, or visit us at www.forrester.com. For a complete list
of worldwide locations, visit www.forrester.com/about.
For information on hard-copy or electronic reprints, please contact Client Support
at +1 866.367.7378, +1 617.613.5730, or firstname.lastname@example.org. We offer
quantity discounts and special pricing for academic and nonprofit institutions.