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Designing Collaborative Experiences

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How to design Human Interactions? What are the tools of Event Experience Design? Take a look behind the process and explore how collaborative experiences are designed.

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Designing Collaborative Experiences

  1. 1. DESIGNING COLLABORATIVE EXPERIENCES Claudia Brückner .process — exploring innovation 28/05/2016 Dortmund
  2. 2. — Claudia Brückner I am an Event Experience Designer 
 & Innovation Facilitator.
  3. 3. I am an Event Experience Designer & Innovation Facilitator — consulting on Innovation Processes & Methods — Developing Event Concepts — Consulting on Event Experiences Event Experience Design Innovation Facilitation
  4. 4. Interaction Design: Human — Human Human — Device Like digital experiences & interactions, Human Interactions need to be designed as well. Human Interaction
  5. 5. How to design Human Interactions? — learning together, collaborating, exchange, network, inspire each other, solve problems etc. Which Experience could facilitate this? What is the kind of Human Interaction you would like to see?
  6. 6. How to design Human Interactions? Case 1 Case 2 Innovation Facilitation Magazin Sprint
  7. 7. Case 1 Innovation Facilitation Goal: What is the kind of Human Interaction you want? — learn together & from each other — inspire each other — collaborating together on a challenge / project — actively apply skills & knowledge (learning in individual pace) (learning & failing is possible) Which Experience could facilitate this? individual & flexibel collaborative & participatory safe & exploratory — collaboratively learning about innovation methods 
 — creating innovative services & products
  8. 8. — room set up collaborative 
 & participatory Source: d.school Stanford
  9. 9. collaborative 
 & participatory — room set up Source: d.school Stanford
  10. 10. collaborative 
 & participatory — balance input & exercises Source: Service Design Berlin
  11. 11. collaborative 
 & participatory — balance input & exercises Source: Service Design Berlin
  12. 12. collaborative 
 & participatory — balance input & exercises Source: Service Design Berlin
  13. 13. — time to get to know each other & for team activities individual & flexibel Source: Service Design Berlin
  14. 14. — time to have fun individual & flexibel Source: Service Design Berlin
  15. 15. individual & flexibel — split roles: moderator & individual team facilitator Source: Service Design Berlin
  16. 16. individual & flexibel — split roles: moderator & individual team facilitator Source: Service Design Berlin
  17. 17. safe & exploratory
 — providing clear 
 structure & orientation Source: Service Design Berlin
  18. 18. — providing clear frameworks to work with & take home safe & exploratory
 Source: Service Design Berlin
  19. 19. safe & exploratory
 — room for experimentation & reflection Source: Service Design Berlin
  20. 20. Case 2 Magazine Sprint Goal: What is the kind of Human Interaction you want? Which Experience could facilitate this? — with a community collaboratively writing a magazine in 3 days — co-produce content for a magazine — inspire, motivate & support 
 each other — taking individual ideas & collaboratively developing them 
 into a structure collaborative open & flexible and structured
 (at the same time) supportive & productive
  21. 21. -connecting people & their projects in a kick-off collaborative Source: newthinking
  22. 22. collaborative — exploring potential topics & building teams Source: newthinking
  23. 23. collaborative — exploring potential topics & building teams
  24. 24. open & flexible and structured — providing a framework to structure individual projects Source: newthinking
  25. 25. open & flexible and structured — onboarding new participants at any time Source: newthinking
  26. 26. — providing resources: 
 Graphic Designer, 
 Photographer, 
 Editorial Staff present during sprint supportive 
 & productive Source: newthinking
  27. 27. — providing resources: 
 Printer & Distributer present during Sprint supportive 
 & productive Source: newthinking
  28. 28. — main time scheduled: working time supportive 
 & productive Source: newthinking
  29. 29. — space to collaborate & 
 exchange supportive 
 & productive Source: newthinking
  30. 30. — space to concentrate 
 & get stuff done supportive 
 & productive Source: newthinking
  31. 31. –Christian Bauer „Zitat hier eingeben.“ Source: Open Everything Magazin
  32. 32. Source: Open Everything Magazin
  33. 33. Source: Open Everything Magazin
  34. 34. Source: Open Everything Magazin
  35. 35. EVENT EXPERIENCE DESIGN TOOLS
  36. 36. Why How Who What Golden Circle adapted from the „Golden Circle“ TOOLS Developing an 
 Event Identity & Vision
  37. 37. Stakeholder Map Location Host Participants Organizer Sponsor Speaker Mapping out the 
 Stakeholders of your Event TOOLS
  38. 38. Designers Developers Entrepreneurs Artists Researchers Service Designers & Consultants Product & Strategy People TOOLS Stakeholder Map Mapping out different participants 
 of your Event
  39. 39. Identifying goals of different Participants
 and developing matching elements Stakeholder Goals Elements Participants Organizer Sponsor Speaker Human Interaction Experience TOOLS Stakeholder Goals
  40. 40. Pre- @ Post- Planning what elements (online & offline) happen before, during & after the event Beyond the event schedule TOOLS
  41. 41. Mapping out the complete 
 Customer (Stakeholder) Journey Customer Journey TOOLS Touchpoint
  42. 42. Blueprint Planning what needs to happen 
 „backstage“ 
 TOOLS Touchpoint Onstage Backstage Support
  43. 43. Photo: big-design.org Desktop Walkthrough Prototyping the stakeholder flow during the event TOOLS
  44. 44. Claudia Brückner twitter slideshare medium https://twitter.com/clastronautin de.slideshare.net/clastronautin/ https://medium.com/@clastronautin https://www.claudiabrueckner.de/

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