The cross-functional session included an introduction, team-building activity, discussion of job descriptions and key performance indicators, overview of the organizational structure between MAC and OGX teams, a live simulation of the customer process, and a new customer flow. The agenda also allotted time for questions and answers.

1. MC One 1415 | Dream. Dare. Believe.
OGX-MAC
CROSS-FUNCTIONAL
SESSION

2. MC One 1415 | Dream. Dare. Believe.

3. MC One 1415 | Dream. Dare. Believe.
AGENDA
• Introduction
• Team-Building Activity 
• Clarity of JD, KPI
• MaC-OGX structure
• Live Simulation of the process
• New Customer Flow
• QnA

4. MC One 1415 | Dream. Dare. Believe.
Let’s see how well do you know each other

5. MC One 1415 | Dream. Dare. Believe.

6. MC One 1415 | Dream. Dare. Believe.

7. MC One 1415 | Dream. Dare. Believe.

8. MC One 1415 | Dream. Dare. Believe.

9. MC One 1415 | Dream. Dare. Believe.

10. MC One 1415 | Dream. Dare. Believe.

11. MC One 1415 | Dream. Dare. Believe.

12. MC One 1415 | Dream. Dare. Believe.
Structures

13. MC One 1415 | Dream. Dare. Believe.
HR needed

14. MC One 1415 | Dream. Dare. Believe.
Output

15. MC One 1415 | Dream. Dare. Believe.

16. MC One 1415 | Dream. Dare. Believe.
Customer Flow

17. MC One 1415 | Dream. Dare. Believe.
Customer Flow

18. MC One 1415 | Dream. Dare. Believe.
Conversion Flow

19. MC One 1415 | Dream. Dare. Believe.
QnA Time

20. MC One 1415 | Dream. Dare. Believe.