This document discusses how businesses can leverage free and inexpensive Internet services to improve customer interactions. It provides examples of applications like Google Docs, Gmail, Hangouts, Blogspot, Twitter, LinkedIn, Google Voice, Mailchimp, SurveyMonkey, Asana, Dropbox, Namecheap, Freeconference.com, GIMP, Odesk, and CutePDF that can be used for sharing and collaborating on documents and presentations, communication, project management, file sharing, conducting surveys, outsourcing work, and creating PDFs. The document encourages businesses to start using these tools internally and with customers to improve processes at low cost.

1. Workflow in the Cloud:
How to leverage
inexpensive Internet
services to make your
customers love you
Chuck Gehman
Aleyant System Luncheon Print13 Chicago

2. Introduction
· Free and cheap
· Truly useful, free and cheap applications that you can
use daily to improve your interactions with customers
· Better
· Are you doing things “the way you always have”, and
ignoring possibly better alternatives?
· Modern
· These days, just because something is free, doesn’t
mean it can’t dramatically improve your business

3. Google Applications
· Sharing and Collaboration
· Documents, Spreadsheets, Presentations, Wikis
· Plans, training, proofs, presentations, AND DATA– you name it
· Gmail
· Do you run your own mail server?

4. Google Applications
· Hangouts
· Have you done video conferencing with your
customers?
· What about screen sharing?
· How about between employees?

5. Content and Social
· Blogspot
· Twitter
· LinkedIn

6. Google Voice
· Are you “always on”?

7. Mailchimp
· Funny name-
yes
· Funny service-
no, it’s dead
serious

8. SurveyMonkey
· Another
important
Monkey
· For you
· For your
customers

9. Asana
· Asana
· Truly robust project management, without
the gantt charts

10. Dropbox
· Ubiquitous
· Not free
· An amazing
collaboration tool

11. Namecheap
· Collect domain names?

12. Freeconference.com
· How can it be free?

13. GIMP
· Does anyone love Adobe anymore?

14. Odesk
· Need programming or design?

15. CutePDF
· And other PDF tools

16. All the web stuff

17. One more cool thing…

18. Summary
· Free and cheap is incredibly valuable in the
Internet world in 2013
· Start experimenting with these tools internally,
and then see how you can use them with
customers
· You’ll never look back!