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Scrum master competency
The document discusses competencies and skill levels for various scrum roles including scrum master, senior scrum master, company scrum coach, and professional skills. It provides descriptions of why each role exists, what the responsibilities are, how success is measured, and which competencies are required. It also defines different skill levels from questioning to mastering and how each level is characterized in terms of experience and validation from others.
Scrum master competency
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- 2. Scrum master Why dowe have the position? What do people need to do? How will I know if they do it well? What competency do they need? Facilitate scrum team, make sure team’s day to day work according to scrum framework organizes scrum meetings, takes responsibility for typical scrum masters day-to-day business(small impediments removing, reporting, communication…) Scrum survey result Build relationship, persuasive communication, result orientation, problem solving Improve team productivity Setup team productivity measurement, inspect and adapt then take effective approach to improve productivity Productivity measurement metrics Fostering team work; persuasive communication; facilitation; problem solving Improve team members’ happiness Inspect and Adapt team work, work environment in retrospective meeting, make sure proposed solution has taken effect 360 review feedback Facilitation Maintain quality of deliverables Setup team quality measurement, inspect and adapt then take effective approach to maintain quality level Quality metrics Fostering team work; persuasive communication; facilitation; problem solving
- 3. Competency Set: Scrummaster Builds transformational relationships Exceeds all expectations & creates profitable business opportunities Drives customer expectations and sets CR benchmarks Influences across all levels of the organization Resets performance benchmarks Promotes and builds team spirit Solves key issues to increase service and business performance Can adopt different practices to organization Establishes a collaborative culture Actively develops an entrepreneurial culture Exceeds customer expectations & creates long term relationships Promotes & sustains mutual understanding & buy in Delivers best in class performance Encourages and empowers others Makes complex plans and analyses Understand Lean principle Has a proactive collaborative approach Works independently & makes creative decisions Promotes team culture of exemplary CR Uses various techniques to get buy in Delivers high performance consistently Values and solicits input to promote team co-operation Sees multiple relationships Understand Agile knowledge Supports and engages with others Demonstrates creativity & initiative Creates meaningful customer relationships (CR) Effectively adapts message for maximum impact Delivers consistently Sets positive team expectations and shows respect Sees basic relationships Apply Latest Scrum practices to the team Responds to others in a positive manner Addresses current opportunities and problems Has a customer perspective on issues & projects a positive manner with customers Successfully engages in communicating with others Achieves all set tasks Co-operates and is a good team member Breaks down problems and identifies tasks and activities needed Apply Scrum framework Building Relations Entrepreneurial orientation Customer orientation Persuasive communication Results orientation Fostering teamwork Problem solving Scrum/Agile/Le an knowledge
- 4. Senior Scrum master Whydo we have the position? What do people need to do? How will I know if they do it well? What competency do they need? Develop scrum self- organized team Transform team member to apply scrum practices simultaneously Team can run scrum smoothly with scrum master’s absent/has converted at least 3 different scrum teams successfully/able to facilitate at least 2 teams the same time Building relationship; persuasive communication; coaching; teaching To have a new/reset scrum team performing Coach a new /reset team to performing stage The new/reset team performing Building relationship; fostering teamwork; coaching; problem solving Spread out scrum, agile and lean principles Share Agile/Lean knowledge inside and outside team Write article, active in social network, hosting knowledge sharing section Scrum/Agile/Lean knowledge; Teaching
- 5. Competency Set: SeniorScrum Master Builds transformational relationships Exceeds all expectations & creates profitable business opportunities Drives customer expectations and sets CR benchmarks Influences across all levels of the organization Resets performance benchmarks Promotes and builds team spirit Drives major changes within the organization Can adopt different practices to organization Establishes a collaborative culture Actively develops an entrepreneurial culture Exceeds customer expectations & creates long term relationships Promotes & sustains mutual understanding & buy in Delivers best in class performance Encourages and empowers others Follows through on change initiatives Understand Lean principle Has a proactive collaborative approach Works independently & makes creative decisions Promotes team culture of exemplary CR Uses various techniques to get buy in Delivers high performance consistently Values and solicits input to promote team co-operation Makes change real for groups or individuals Understand Agile knowledge Supports and engages with others Demonstrates creativity & initiative Creates meaningful customer relationships (CR) Effectively adapts message for maximum impact Delivers consistently Sets positive team expectations and shows respect Links change to work processes Apply Latest Scrum practices to the team Responds to others in a positive manner Addresses current opportunities and problems Has a customer perspective on issues & projects a positive manner with customers Successfully engages in communicating with others Achieves all set tasks Co-operates and is a good team member Speaks out for change Apply Scrum framework Building Relations Entrepreneurial orientation Customer orientation Persuasive communication Results orientation Fostering teamwork Managing change Scrum/Agile/Le an knowledge
- 6. Company Scrum Coach Whydo we have the position? What do people need to do? How will I know if they do it well? What competency do they need? Develop Scrum masters Mentor/coach scrum masters Scrum master has been developed and improved coaching; mentoring; motivation support Proposes and drive change within company organization and process Coach and counsels different roles in a scrum team when implement change; communicate with different roles in organization about the change Apply change in organizational wide effectively managing change; Scrum/Agile/Lean knowledge; Spread out scrum, agile and lean principles Learn and share Agile/Lean knowledge inside and outside team; participate in scrum/agile/lean communities Write article, active in social network, hosting knowledge sharing section Scrum/Agile/Lean knowledge; Teaching
- 7. Competency Set: CompanyAgile Coach Builds transformational relationships Exceeds all expectations & creates profitable business opportunities Drives customer expectations and sets CR benchmarks Influences across all levels of the organization Resets performance benchmarks Does long term coaching and mentoring to help others career progression Drives major changes within the organization Can adopt different practices to organization Establishes a collaborative culture Actively develops an entrepreneurial culture Exceeds customer expectations & creates long term relationships Promotes & sustains mutual understanding & buy in Delivers best in class performance Coaches mentors and trains Follows through on change initiatives Understand Lean principle Has a proactive collaborative approach Works independently & makes creative decisions Promotes team culture of exemplary CR Uses various techniques to get buy in Delivers high performance consistently Gives feedback to encourage Makes change real for groups or individuals Understand Agile knowledge Supports and engages with others Demonstrates creativity & initiative Creates meaningful customer relationships (CR) Effectively adapts message for maximum impact Delivers consistently Gives reasons to support others learning Links change to work processes Apply Latest Scrum practices to the team Responds to others in a positive manner Addresses current opportunities and problems Has a customer perspective on issues & projects a positive manner with customers Successfully engages in communicating with others Achieves all set tasks Expresses positive expectations of people Speaks out for change Apply Scrum framework Building Relations Entrepreneurial orientation Customer orientation Persuasive communication Results orientation Developing others Managing change Scrum/Agile/Le an knowledge
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- 9. Professional skills Mastering MasteringMastering Mastering Mastering Mastering Journeying Journeying Journeying Journeying Journeying Journeying Practicing Practicing Practicing Practicing Practicing Practicing Learning Learning Learning Learning Learning Learning Questioning Questioning Questioning Questioning Questioning Questioning Coach Facilitate Mentor Teaching/trai ning Scrum Practice Domain knowledge
- 10. Skill Level Value LevelWho Rates Criteria 0 Questionin g self not sure what the skill is, or why/when it would be needed 1 Learning self know what the skill is, no first-hand experience 2 Practicing self actively using a skill at home, in a class or work environment; you're here if you can reference more than one resource that you've used to learn about this skill AND if you've used this in the last 30 days 3 Journeying peers has used the skill in multiple environments, at least one of which is work; peers recognize this person's competence; you're here if peers from two different environments can vouch for you AND you are practicing 4 Mastering experts unquestioned competence in a skill, can explain underlying forces to others; you've practiced this skill along side other experts AND you are journeying