Command your career with American Business Basics
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For Indian professionals - Learn how to adapt your behavior to work effectively with Americans by tuning your Communication, Meeting Management and Documentation (CMD).
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Command your career with American Business Basics
- 1. Command Your Career Introduction to American Business Basics How to work effectively with American businesses people 1
- 3. 3 People around the world are more similar than different … how you manage differences can make relationships
- 4. 4 Standing out is good — when you provide benefit
- 5. 5 Awkwardly standing out can ruin relationships Avoid making clients look or feel bad
- 6. 6 Learn expected behaviors to reduce friction …then WOW clients with results!
- 7. 7Blending distinction can create something wonderful Gain faster promotions & larger hikes!
- 8. Who benefits? • Indians seeking to fast track your career by qualifying for US client-facing roles • Those who want to understand how to successfully engage with American business people 8
- 9. C Unclear Communications? 9 Have you heard complaints about?
- 10. M Ineffective Meeting Management or Time Management? 10 Have you heard complaints about?
- 11. D Insufficient Documentation? 11 Have you heard complaints about?
- 12. Course benefits • Develop competence leading to higher sales and client/customer project ratings • Build stronger long-term relationships that generate repeat business • Increase your value and gain faster promotions and larger pay hikes 12
- 13. CULTURE SENSITIVITY: You have limited exposure to Americans and want to understand how to meet expectations and build strong relationships. Learn how to be more sensitive to American’s linear and fixed sense of time and what behaviors will bridge gaps. COMMUNICATIONS: You want to learn what is expected when engaging with Americans in phone discussions or face to face meetings MEETING MANAGEMENT: You want to learn how to request and run effective meetings that drive aligned results DOCUMENTATION: You want to understand what information should be shared with whom, when and in what format to clarify agreements and define next actions Is this course right for you? 13
- 14. About your instructor Careen Foster on LinkedIn Careen Foster • Former Chief Marketing Officer and Head of Client Experience at Fractal Analytics - Indian founders from IIT/IIM serving Fortune 500 companies • 35 years executive experience leading product management and marketing teams at American corporations • Coached over 50 consultants, product managers, marketeers, and senior leaders on hundreds of content pieces targeting American business executives 14
- 15. Introduction Module 1: US-India Culture Differences Understand what drives behaviors and attitudes to bridge gaps and enhance your value Learn behaviors that respect time sensitivity Time Fixed vs. Fluid Learn how status views impact your interactions Status Meritocratic vs. Hierarchical Learn how to be more explicit to build trust Communication Direct vs. Indirect Learn what to document to increase understanding Information Written vs. Oral 15
- 16. Key Course Modules - Command (CMD) 2. Effective Communications Say what you mean Mean what you say 3. Effective Meeting Management Set the agenda and stick to it 4. Effective Documentation If it isn’t written, it doesn’t exist C M D 16
- 17. © 2018 Careen Foster, all rights reserved Learn more or register now AmericanBusinessBasics.com 17