2. www.captioningstar.com
First Approach
Recently, we were approached by a Florida based renowned Event
management firm, who required our live captioning services for a two-day
in-house program that consisted of multiple breakout sessions. Our primary
concern was to deliver close captioning services with zero failures, the client
had multiple parties involved, which poses a variety of risks to solve in a
limited period of time.
3. www.captioningstar.com
The Bizzabo Scenario
Our primary client, one of the leading event management companies
handling the hosting operations for the client, with an event management
platform called Bizzabo. Vimeo, an OBS software, was the technological
partner for the streaming. Vimeo comes in between to facilitate the live
broadcasting facility. There are multiple intermediaries involved to get
the live closed captioning services to the client.
We were able to successfully integrate our encoder into the live sessions,
despite the last-minute approach by the client, and rendered our full-
fledged support to ensure that the event was accessible to all attendees.
4. www.captioningstar.com
Challenges
Our talented support specialists gain the necessary details prior to the
event from the client. They primarily get the following information:
Keynote Speakers’ list, Event Topic information, Languages Spoken,
and Time and Date of the event. Later, they meticulously plan the setups
and the course to set the integration in the process.
Our support specialists perform a live demo for the client, once the client
confirms, we exclusively assign our NDA-certified captioners to live
caption the event.
5. www.captioningstar.com
Solution
We offer spot-on solutions, but this scenario is definitely a greater
challenge since more than 2 parties and apps were involved. However,
putting it together is a herculean task. We ran a myriad of tests on the
integration feed.
To overcome the shortcomings, we quickly set up our encoder and tested
it thoroughly to ensure that it was working seamlessly with Bizzabo.
6. www.captioningstar.com
The Client’s Response
At CaptioningStar, we are dedicated to providing high-quality captioning
services for our clients. Our recent project on our high profile client’s two-
day marketing program for their e-commerce business is a testament to our
commitment to delivering accurate captions in real time, regardless of the
complexity of the project. We provide tailor-made solutions that meet your
specific needs in the context of accessibility services.
7. THANK YOU
108-44 63rd Rd, Queens, NY 11375
(707) 200-4628
info@captioningstar.com
www.captioningstar.com