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Appointment Scheduling Service

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The Call 4 Health Difference
As a healthcare organization, scheduling appointments is a large part of your operation. You
need a reliable and efficient appointment scheduling service that enables your patients to be
able to schedule appointments with you at their convenience any time of day…. 2

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The Call 4 Health Difference
Often, medical support staff is unable to consistently process calls while attending to their
core duties of interacting with patients and handling their administrative responsibilities. Call
4 Health can help you succeed. 3

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Call 4 Health – Our Service
Call 4 Health’s Appointment Scheduling Services can process calls for one very busy office or
for many different offices, facilities or clinics. By scheduling appointments on a frontline or
overflow basis, Call 4 Health provides a responsive and cost­effective solution for improving
patient service levels and retention rates while generating more revenue for your
organization. 4

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Call 4 Health – Working with You
Call 4 Health can interface with your existing appointment scheduling system or… 5

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Call 4 Health – Working with You
…provide you with our own web­based scheduling system to ensure that your calls are
responded to promptly and that appointments are continuously and appropriately scheduled.
6

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Call 4 Health Our Customized Solution
By analyzing your current operation, call traffic and staffing needs, Call 4 Health will assist you
in determining the outsourcing solutions that make the most sense for your particular
situation (e.g. frontline, overflow, hours of operation, etc). We have the capability to create a
program, which will feature a shared, dedicated or blended agent model to best serve your
particular needs. As call volume increases or varies, Call 4 Health has the capability to adjust
our staffing model accordingly. 7

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Call 4 Health Centralized Appointment Desk
With Call 4 Health’s Centralized Appointment Desk program, multiple sites can be managed
from one location. If your organization has several offices or facilities currently scheduling
their own appointments, Call 4 Health can centralize this process and provide many
scheduling, logistical and operational efficiencies that the multiple locations are unable to
separately provide. One telephone number can even be provided for all appointments for a
network of sites. Moreover, should you want to expand your hours of operation, our state­of­
the­art Call Center is available 24 hours a day, 7 days a week. 8

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Call 4 Health – Our Goal
Regardless of the appointment scheduling needs of your organization, what languages are
required or your desired hours of operation, Call 4 Health will take the time to be trained to
utilize your existing appointment scheduling system or incorporate our web­based system and
design a customized program that best suits your needs. Our goal is clear. We want to ensure
that your Appointment Scheduling Services program is staffed and managed in a professional,
efficient and cost­effective manner so that you may serve your patients better and provide
better access to your organization. 9

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Call 4 Health – the Benefits of Choosing Our Appointment
Scheduling Service
Call 4 Health’s Appointment scheduling solution will provide the following improved patient
service levels, access and call quality, Increase staff efficiency, generate more revenue,
eliminate distraction of appointment scheduling phone calls, access to your organization 24/7,
a decrease in abandoned calls and the ability to schedule more appointments due to the
expanded hours of operation.

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Thank You
Thank you for viewing this brief presentation. If you would like to learn more please call Bryan
Weinstein of Call 4 Health at 888­422­7352 x 1550 or visit us on the web at
www.call4health.com.