1. Operations Control/Management Product / Service Innovation
Day‐to‐day management enabled through
Store service innovation stymied by lack of
Sales enabled through Oracle ERP, IBM Oracle ERP, VPN connections to Enterprise. Lack
planning/forecasting & no customer analytics. Lack of
SurePOS, MS RMS, VPN connections to of planning/forecasting features within Oracle
fast/secure IT backbone to Enterprise hinders timely feed
Enterprise (not purchased) hinders ability to adequately
back to HQ & Product development.
plan
e‐Commerce managed with Oracle ERP. Lack of out‐of‐date web interface (and lack of design and M&D
e‐Commerce enabled by J2EE, .NET,
planning/forecasting features within Oracle systems to support self‐design options) keeps e‐
web site
hinders future planning Commerce and KL's website from evolving
Oracle provides data extraction for basic
financial and HR tasks. Many Finance reports Strategic planning hindered by lack of
Finance, HR enabled by Oracle ERP
still gathered/submitted/analyzed via manual planning/forecasting features within Oracle.
spreadsheets.
Management likely cumbersome due to no
Strategic planning hindered by lack of
Legal enabled by Oracle ERP dedicated IM/IT for document/contract
planning/forecasting features within Oracle.
warehousing