18. Premium Offering #2: Reporting and Data Free Offering: No Reporting or Permanent Photo Access Premium Offering: Regular Reports and Permanent Access to Data
19. Premium Offering #3: Dedicated CM Consultant Free Offering: Standard Customer Support from CM Staff Premium Offering: Dedicated CM Representative for Training and Support
20. Premium Offering #4: Searchable Service Library Free Offering: Expert Illustrations and Text Available Only for Photos Uploaded Premium Offering: All Expert Illustrations and Text Available in “Google-type” Searchable Format
26. Conversion rate without ClearMechanic: 50-70%.
27. Especially helpful for leaks, cracks, wear, and rust.
28. Dealership Testimonial: “Taking pictures adds credibility to our recommendations and makes customers advocates for our dealership. Customers are wowed by the process.”
34. 1) Frame CM’s interactive service within dealer’s web site.
35. 2) Embed CM content into outgoing e-mail campaigns (e.g. declined service letters).
36.
37. Online service coupons are typically text-heavy and not educational.
38. CM can use its in-house illustration expertise to create custom, high quality coupon offerings .
Editor's Notes
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
