Helen Zawawi is seeking an administrative role and has over 30 years of experience in office administration. She has a Bachelor's degree in Secretarial Science and a teaching certificate in Business Education. Her skills include Microsoft Office, accounting duties, minute-taking, organizing events, and customer service. She is highly organized and able to multi-task and meet deadlines.

1. HELEN ZAWAWI
24 Daisy Avenue, Etobicoke, Ontario M8V 2J2
(416) 259-3911
HIGHLIGHTS OF QUALIFICATIONS
• Attained Secretarial Science Degree and Teaching Certificate (Business Education)
• Solid experience in administrative support in a variety of business settings
• Well versed in Microsoft Word, Excel, WordPerfect 5.1, PowerPoint and Internet
• Typing speed 80 wpm, Dictaphone, Shorthand
• Self-starter and able to work with little supervision, multi-task
• Able to meet deadlines effectively using initiative
• Written and verbal communication skills
• Diligent, Dedicated and Resourceful
• Customer Service Skills
WORK EXPERIENCE
Administrative Assistant
• Word processing on MS Word, Excel, Power Point and WordPerfect, Updating Powerpoint
Presentations, Maximizer, Internet, E-mail
• Updated, typed, proofread and distributed correspondence, tables/charts, letters, reports,
memoranda, Excel spreadsheets, minutes, agendas and invoices either through verbal
instruction, shorthand dictation, dictaphone or handwritten notes
• Maintained, updated and retrieved computer data including client/customer and supplier
accounts, addresses and telephone numbers
• Responsible for large mailings of newsletters or minutes of meetings on a monthly or
quarterly basis
• Updated, organized and compiled Powerpoint client presentations
• Able to analyze, compare and extract financial figures to update Charts and for newsletters
• Coordinating data and compiling stastistics on quarterly basis
• Ensured that all policies and procedures were followed in an administrative environment
• Set up, organized and maintained filing system for easy retrieval
• Ordered and maintained all office supplies
• Basic Accounts Payable and Receivable duties
• Set up an office procedures manual for easy access to information
• Preparing Employer Travelling Expense Statements
• Answering multi-line telephone and providing secretarial support for various departments
• Faxing, postage meter and photocopying
Customer/Client Services
• Provided information, both verbally and in writing to the general public or students
• Addressed complaints or queries and decided on course of action based on rules and
regulations
• Organized committee elections by compiling information for eligibility and for ballot forms
Communication/Organization/Planning
• Recorded accurate and concise minutes for department or committee. Reviewed, transcribed
and distributed in a timely manner
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2. HELEN ZAWAWI (416) 259-3911
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• Organized committee meetings. Determined the meeting site, confirming speakers and
arranging for support services
• Scheduled newspaper advertisements. Checked proofs for errors prior to release and
arranged for the French language translated version when necessary
• Answered and directed calls, took messages and paged employees, on a six-line Meridian
phone system
• Opened and distributed incoming mail and other material and coordinated the flow of
information internally and with other departments
• Responsible for training new employees or job incumbents with specific office procedures
• Able to learn new procedures and apply the methods accurately
WORK HISTORY
Supply Teaching/Clerical with the Toronto Board of Education 2001-2003
Administrative Assistant – Clarica Life Insurance Company 1998-2001
Word Processing Operator – Royal LePage Commercial 1997-1998
Administrative Secretary – City of York, Clerk’s Department 1995-1997
Secretary – Canada Life Assurance Company 1990-1994
Senior Secretary – Toronto Transit Commission 1987-1988
Administrative Secretary – University of Toronto 1980-1987
EDUCATION
University of Toronto, Faculty of Education
BACHELOR OF EDUCATION, BUSINESS EDUCATION 1977-1978
(Typing and Shorthand-Secondary Level)
Ryerson Polytechnical Institute
BACHELOR OF APPLIED ARTS, SECRETARIAL SCIENCE 1974-1977
(Studied Law, Accounting, Sociology, English, History,
Personnel Administration and Business Correspondence)
PROFESSIONAL DEVELOPMENT
Have attended many computer-training workshops. The most recent workshop was on the
Internet and Powerpoint. In addition, participated in the marking of the EQAO Grade 6 Reading
(July, 2003), and Grade 10 Holistic Writing (December, 2003).
INTERESTS
Sports, Exercise, Reading, Teaching, Sewing
References available upon request