2. Who/What is Banyan Business Solutions
Group?
• Two partners solving a clear business/customer need and fulfilling a dream based
on years of business and service experience
• 60+ years of combined experience in service, returns management, reverse
logistics, and general business management
• BanyanBSG’s experience spans large and small OEM’s, distributors, small/medium
businesses (SMB), and retail customers
• We solve post sales service and/or returns management problems utilizing our
knowledge and partners, offered on a retainer, retainer and performance, or by
the total solution method
Phil Pietrowski, Sr.
3. Banyan Business Solutions Group
Overview
BanyanBSG is in the business of supporting the post sales, service and
returns management vertical segment or a horizontal post sales total
solution. BanyanBSG has the knowledge, partners and ability to solve the
service and returns problem.
We will grow your market share and top line revenue or address cost and
margin improvement issues.
If we mutually choose to become BanyanBSG partners, as a “Best in Class
Provider”, your business segment will be added to BanyanBSG horizontal
customer solutions.
Phil Pietrowski, Sr.
4. BanyanBSG Understands the Complexities
and Challenges You Face Every Day!
• We know that growing overall market share and sales is a “prime directive”
• Reducing costs and improving margins is both an offensive and defensive need
• Insourcing, outsourcing, vertical or horizontal growth, partners yes or no are all
questions to position you for the future
• You need help, but don’t want to add human resources, add assets or expend
capital
• One or all of supply chain, post sales service or returns management elements,
needs to be optimized, expanded, or added on
Phil Pietrowski, Sr.
5. BanyanBSG Business Overview Model
BBSG Partners
BBSG Vertical Segment
Solutions
BBSG Horizontal
Customer Solutions
Banyan Business
Solutions Group
Service Chain
Customers
Reverse
Logistics/Returns
Customers
Electronics Recycling
Customers
Business Top Line
Growth and Bottom
Line Improvement
Customers
6. Definitions of the BanyanBSG Market Segments
Supply Chain Management: Supply chain management encompasses the planning and management of all
activities involved in sourcing and procurement, conversion, and all logistics management activities.
Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers,
intermediaries, third party service providers, and customers. In essence, supply chain management
integrates supply and demand management within and across companies.
Returns Management: Returns Management is that part of supply chain management that includes
returns, reverse logistics, gatekeeping, and avoidance. This definition includes activities that are critical to
supply chain management such as avoidance and gatekeeping. Avoidance involves finding ways to
minimize the number of items that need to enter the return flow. Gatekeeping means making decisions to
limit the number of items that are allowed into the reverse flow. Gatekeeping eliminates the cost
associated with returning products that should have not been returned or the cost of products that have
been returned to the inappropriate destination.
Reverse Logistics: Reverse logistics includes processing returned merchandise due to damage, seasonal
inventory, restock, salvage, recalls, and excess inventory. It also includes recycling programs, hazardous
material programs, obsolete equipment disposition, and asset recovery.
Phil Pietrowski, Sr.
7. Definitions of the BanyanBSG Market Segments (con’t.)
Remanufacturing and Refurbishment: Remanufacturing and Refurbishing can be classified into five
categories. The first three categories: repair, refurbishing, and remanufacturing, involve product
recondition and upgrade. These options differ with respect to the degree of improvement. Repair
involves the least amount of effort to upgrade the product, and remanufacture involves the greatest.
Cannibalization is simply the recovery of a restricted set of reusable parts from used products. Recycling is
the reuse of materials that were part of another product or subassembly.
Service Delivery: Service Delivery involves the use of technical resources (labor) to provide warranty or non-
warranty service to customers product. Service Delivery is executed in a number of options not limited to
on-site, exchange, per call, etc.
Service Parts: Known as spares or spare parts and can be used with or without Service Delivery. Many
options to customers are available that range from original OEM to re-claimed tested/untested options,
plus many others. Each carries issues/opportunities for cost, quality, or customer satisfaction.
Technical Support/Help Desk: The processes (and systems to support to it) that manage a customer’s
warranty or non-warranty claim, execution, payment for service and closure/customer satisfaction.
Electronic Recycling: Offered as a stand alone support or in conjunction with one or more above. Electronic
Recycling offers ability to cost effectively dismantle and reuse components and/or subsystems for storage
and cost effective reuse or 100% green recycling (Ø landfill content!).
Phil Pietrowski, Sr.
8. Conclusion: BanyanBSG Has The Best
Solution For Your Problem
Why BanyanBSG?
BanyanBSG and it's partners are "best in breed specialists" that WILL deliver what
your business needs and wants by segment, or as a customized cost effective end
to end solution.
Larger general consulting or service based companies offer general programs that
"they think" solve your problems. If you’re not a big fish in their pond, even
higher levels of customization and higher fees won't get you what you need...a
solution that is delivered on time and works!
Our business model will work for you, it's cost effective and tailored as needed, by
specialists dedicated to a specific service core competency within the services
industry. Not Generalists. You will be dealing with industry experts that are always
available.
LET BANYANBSG SOLVE YOUR PROBLEMS....starting NOW!
Phil Pietrowski, Sr.
www.banyanbsg.com
