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CMMI vs. Zombies: How CMMI-SVC Can Help in the Zombie Apocalypse

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A look at how the CMMI for Services can help in a zombie apocalypse. Despite the unconventional premise, this presentation gently introduces the audience to basic CMMI-SVC concepts.

First delivered at the NDIA CMMI Technology Conference in Denver, November 2012. [CmmiTraining.com]

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CMMI vs. Zombies: How CMMI-SVC Can Help in the Zombie Apocalypse

  1. 1. CMMI vs.Zombies!How CMMI-SVCCan Help inthe ZombieApocalypse Bill Smith, CEO Leading Edge Process Consultants
  2. 2. CMMI vs.Zombies!How CMMI-SVCIs Helping toCan Help in Endthe ZombieApocalypse Dr. Robert Graves, COO Zombie Emergency Response Operations Bill Smith, CEO Leading Edge Process Consultants
  3. 3. All slides in this presentation areCopyright 2012, Leading Edge Process Consultants LLC. The scenario described herein is fictional, and is being delivered by Mr. Bill Smith posing as Dr. Robert Graves.
  4. 4. * Mildly disturbing zombie imagery, some blood, and suggestions of violence.* No, this presentation has not actually been rated by the Motion Picture Association of America.
  5. 5. Background
  6. 6. About BillTaught Intro to CMMI to >1400 people…
  7. 7. …including a few zombies!
  8. 8. Presentation awards NDIA CMMI Conference 2008 2009 2010
  9. 9. Bill was last seen trying to escape a zombie horde.
  10. 10. His current whereabouts… …are unknown
  11. 11. Ground Rules’til 11:15 at the end
  12. 12. the end ?
  13. 13. Cell Phones ON! Why? >
  14. 14. Nationwide
  15. 15. DC Metro Area
  16. 16. Locally
  17. 17. People aretransforming
  18. 18. Evenbabies!
  19. 19. “This is the waythe world ends;not with a bang ora whimper, butwith zombiesbreaking down theback door.” Amanda Hocking, Hollowland
  20. 20. ZERO: A New Organization 4 weeks ago
  21. 21. Why CMMI-SVC? Prior success w/ our emergency operations A natural fit! Extension of pre-existing contract
  22. 22. What We KnowAbout Zombies (So Far)
  23. 23. The Zombie VirusTransmission
  24. 24. SymptomsHour 1 Hour 5 Hours 8 16 Hour 20 Pain, discoloration Fever, dementia Numbing, coma Heart stoppage
  25. 25. Hour23Reanimation
  26. 26. Treatment None (Yet)
  27. 27. Zombie Behavior Slow
  28. 28. Stupid
  29. 29. (Occasionally)Sexy
  30. 30. Crave human flesh
  31. 31. (and beer)
  32. 32. RELENTLESS!
  33. 33. How to Kill a Zombie DestroyDecapitation the brain!
  34. 34. Careful! Even a severed head may be dangerous.
  35. 35. How We’re ApplyingCMMI-SVC
  36. 36. Purpose of STSM To establish and maintain STANDARD STANDARD SERVICES SERVICES in concert with STRATEGIC NEEDS and plans.
  37. 37. Strategic Analysis Service catalog (revised)
  38. 38. Market Trends 5416 New Zombie Virus Transmissions Washington DC Metro Area 497 1 7 22 103 0 1 2 3 4 5 Weeks since initial transmission
  39. 39. Organizational Capabilities (pre-Zombie)“Develop and deliver the highestquality medical, firesuppression, technicalrescue, hazardousmaterials, water rescue,life safety education,fire prevention andinvestigationservices.”Strategic ObjectivesLast fiscal year
  40. 40. Customers ZERO jurisdictionVirus spread
  41. 41. Competitors…? Other Vigilantes jurisdictions Medical Police SWAT Collaborators!professionals teams
  42. 42. **
  43. 43. Our Newest Partner U. S. Army!
  44. 44. Service Catalog Additions Kill zombies & dispose of their bodies. Identify dead zombies & notify next of kin. Provide emergency medical service in the Our Menu of field & transport victims to medical facilities. Zombie Services Isolate and “process” people infected with the virus who have not yet become zombies. Support CDC in efforts to further identify transmission methods and find a cure. Control crowds & prevent zombie-related panic. Monitor and spread news of the zombie crisis. Conduct zombie awareness presentations and fund-raising events.
  45. 45. KillZombies
  46. 46. Support the CDC Center for Disease Control and Prevention
  47. 47. Zombie Awareness Don’t Be Zombie Food!
  48. 48. Zombie Pets?
  49. 49. Key Service Levels3 rings, 97.5 % 10 minutes 99%
  50. 50. Purpose of SSD To analyze, design, DEVELOP, DEVELOP, integrate, verify, and validate SERVICESYSTEMS SERVICE SYSTEMS including service system components, to satisfy existing or anticipated service agreements.
  51. 51. “Fast Track” Development Process Sprint 1 Requirements Design Implementation Testing Sprint 2 Requirements Design Implementation Testing Sprint 3 Requirements Design Implementation Testing
  52. 52. Sources of RequirementsOther stakeholders Government Other stakeholders Our field personnel
  53. 53. Design and Implementation Guidance from noted zombie experts Max Brooks, author of The Zombie Survival Guide
  54. 54. Verification and Validation“Zombie Zoo”
  55. 55. About TerminologyUsing standardserviceterminology, people are notconsideredconsumables.
  56. 56. About TerminologyIn the zombieapocalypsethey justmightbe!!! service system consumable
  57. 57. “It is a truthuniversallyacknowledgedthat a zombie inpossession ofbrains must bein want of morebrains.” Seth Grahame-Smith, Pride and Prejudice and Zombies
  58. 58. Purpose of SST To DEPLOY DEPLOY new or significantly changed service system components while managing their effect on ONGOING ONGOING service delivery.
  59. 59. Our Biggest Deployment Challenge
  60. 60. Our poster is everywhere! GOT ZOMBIES? Workplaces CALL 9-1-1
  61. 61. Awareness publications…
  62. 62. …even in elementary school
  63. 63. Purpose of SD To DELIVER DELIVER SERVICES SERVICES in accordance with SERVICE AGREEMENTS. AGREEMENTS.
  64. 64. Service Requests
  65. 65. Phone calls
  66. 66. …because silence matters
  67. 67. Is aSCREAM INTHE DARKa servicerequest?
  68. 68. Request Management SystemLeveraging pre-existingemergency responsesystem
  69. 69. But our callcenter staff…
  70. 70. …is feelingthe stress!
  71. 71. It’s getting harder to find qualified people.
  72. 72. Service Agreementsestablished pending
  73. 73. Cash flow = critical!
  74. 74. …to reduce ourdependence onvolunteers.
  75. 75. Purpose of IRP To ensure timely and effective RESOLUTION RESOLUTION of SERVICE SERVICE INCIDENTS INCIDENTS and PREVENTION PREVENTION of service incidents as appropriate.
  76. 76. Bob (a zombie hunter) responded to a call.
  77. 77. service incidentWe were alarmed whenhis radio went silent.
  78. 78. We sent additional zombie hunters. resolution
  79. 79. We found out Bob became zombie food… underlying cause …after a zombie grabbed his hair!
  80. 80. This resulted in ournew grooming policy. prevention
  81. 81. Purpose of CAM To ensure effective service system PERFORMANCE PERFORMANCE and ensure that RESOURCES RESOURCES are provided and used effectively to support service requirements.
  82. 82. Availability ConcernsZombie Hunters
  83. 83. “Is thereanything hotterthan a cute guywho is armedand dangerous?I think not.” Stacey Jay, Undead Much
  84. 84. Weapons…and Ammunition
  85. 85. Vehicles…and Fuel
  86. 86. Critical Capacity Measures# of Zombies that CanBe Killed Per Day
  87. 87. # of Victims That CanBe Accommodated by Area Hospitals
  88. 88. # of Calls That CanBe Handled by thePhone System(s)
  89. 89. Key Service System RepresentationsFormulas PredictingVirus Spread
  90. 90. Map of KnownZombie Attacks
  91. 91. The virus has even reachedPITTSBURGH!!!
  92. 92. Purpose of SCON To establish and maintain plans to ensure CONTINUITY CONTINUITY of services during and following any significant DISRUPTION DISRUPTION of normal operations.
  93. 93. Essential Functions We examined our service menu… Kill zombies & dispose of their bodies. Identify dead zombies & notify next of kin. Provide emergency medical service in the Our Menu of field & transport victims to medical facilities.Zombie Services Isolate and “process” people infected with the virus who have not yet become zombies. Support CDC in efforts to further identify transmission methods and find a cure. Control crowds & prevent zombie-related panic. Monitor and spread news of the zombie crisis. Conduct zombie awareness presentations and fund-raising events.
  94. 94. Identified essentialfunctions… Kill zombies
  95. 95. …& not-as-essentialfunctions. Provide emergency medical service?
  96. 96. Essential ResourcesFor zombie-killing
  97. 97. VulnerabilitiesVulnerability Continuity PlanOut of ammo
  98. 98. Vulnerability Continuity Plan Out of gas
  99. 99. Vulnerability Continuity Plan Death or All personnel are alsotransformation trained zombie killers
  100. 100. WhatYou Can Do
  101. 101. Join UsWear a niftybadge!
  102. 102. Drive a cool truck!
  103. 103. We need doctors!
  104. 104. Prepare YourselfSeethe CDCwebsite
  105. 105. “A well-trainedindividual, withnothing but arock, has a betterchance of survivalthan a novice withthe latesttechnologicalmarvel.” Max Brooks, The Zombie Survival Guide
  106. 106. Remember Rule#1
  107. 107. Prepare Your Business Using the CMMI for Services as a guide
  108. 108. So that whether there’sa zombie apocalypse… or not, you still…
  109. 109. Know what services youshould be providing
  110. 110. Have everything youneed to deliver yourservices
  111. 111. Can effectively deployyour services
  112. 112. Efficiently handlerequests for services
  113. 113. Have enough ofwhat you need
  114. 114. Can handle thingsthat go wrong
  115. 115. Can recover froma disaster
  116. 116. United We Stand
  117. 117. The zombieplague is one ofthe gravestdangers ever tothe survival ofour nation.Together we canwipe it off theface of the Earth.For yourself….For your family…
  118. 118. ForAmerica! Bill Smith www.CmmiTraining.com

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