Clearly, diagnosis is a critical aspect of healthcare. However, the ultimate purpose of a diagnosis is the development and application of a series of treatments or protocols. Isolated recognition of a health issue does little to resolve it. In this module’s Discussion, you applied the Clark Healthy Workplace Inventory to diagnose potential problems with the civility of your organization. In this Portfolio Assignment, you will continue to analyze the results and apply published research to the development of a proposed treatment for any issues uncovered by the assessment. To Prepare: Review the Resources and examine the Clark Healthy Workplace Inventory, found on page 20 of Clark (2015). Review the Work Environment Assessment Template. Reflect on the output of your Discussion post regarding your evaluation of workplace civility and the feedback received from colleagues. Select and review one or more of the following articles found in the Resources:   Clark, Olender, Cardoni, and Kenski (2011) Clark (2018) Clark (2015) Griffin and Clark (2014) The Assignment (3-6 pages total): Part 1: Work Environment Assessment (1-2 pages) Review the Work Environment Assessment Template you completed for this Module’s Discussion. Describe the results of the Work Environment Assessment you completed on your workplace. Identify two things that surprised you about the results and one idea you believed prior to conducting the Assessment that was confirmed.  Explain what the results of the Assessment suggest about the health and civility of your workplace. Part 2: Reviewing the Literature (1-2 pages) Briefly describe the theory or concept presented in the article(s) you selected.  Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment. Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples. Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams (1–2 pages) Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.  Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment.  Work Environment Assessment- this is my discussion Using the Clark Healthy Workplace Inventory (Clark, 2015) my workplace ranks 90, or very healthy.  Why it ranks as healthy or civil is that between units of the hospital there is great communication between units, to the extent that is a need on one unit as far as staffing, another unit will offer to help, this is the norm, and not the exception for our hospital. We also feel supported by management during times of crisis, I work in two distinct areas where things can escalate very quickly, .

1. Clearly, diagnosis is a critical aspect of healthcare. However,
the ultimate purpose of a diagnosis is the development and
application of a series of treatments or protocols. Isolated
recognition of a health issue does little to resolve it.
In this module’s Discussion, you applied the Clark Healthy
Workplace Inventory to diagnose potential problems with the
civility of your organization. In this Portfolio Assignment, you
will continue to analyze the results and apply published
research to the development of a proposed treatment for any
issues uncovered by the assessment.
To Prepare:
Review the Resources and examine the Clark Healthy
Workplace Inventory, found on page 20 of Clark (2015).
Review the Work Environment Assessment Template.
Reflect on the output of your Discussion post regarding your
evaluation of workplace civility and the feedback received from
colleagues.
Select and review one or more of the following articles found in
the Resources:
Clark, Olender, Cardoni, and Kenski (2011)
Clark (2018)
Clark (2015)

2. Griffin and Clark (2014)
The Assignment (3-6 pages total):
Part 1: Work Environment Assessment (1-2 pages)
Review the Work Environment Assessment Template you
completed for this Module’s Discussion.
Describe the results of the Work Environment Assessment you
completed on your workplace.
Identify two things that surprised you about the results and one
idea you believed prior to conducting the Assessment that was
confirmed.
Explain what the results of the Assessment suggest about the
health and civility of your workplace.
Part 2: Reviewing the Literature (1-2 pages)
Briefly describe the theory or concept presented in the article(s)
you selected.
Explain how the theory or concept presented in the article(s)
relates to the results of your Work Environment Assessment.
Explain how your organization could apply the theory
highlighted in your selected article(s) to improve organizational
health and/or create stronger work teams. Be specific and

3. provide examples.
Part 3: Evidence-Based Strategies to Create High-Performance
Interprofessional Teams (1–2 pages)
Recommend at least two strategies, supported in the literature,
that can be implemented to address any shortcomings revealed
in your Work Environment Assessment.
Recommend at least two strategies that can be implemented to
bolster successful practices revealed in your Work Environment
Assessment.
Work Environment Assessment- this is my discussion
Using the Clark Healthy Workplace Inventory (Clark, 2015) my
workplace ranks 90, or very healthy. Why it ranks as healthy or
civil is that between units of the hospital there is great
communication between units, to the extent that is a need on
one unit as far as staffing, another unit will offer to help, this is
the norm, and not the exception for our hospital. We also feel
supported by management during times of crisis, I work in two
distinct areas where things can escalate very quickly, both in
inpatient psych, and Children pavilion for adolescent psych
patients. We know we will always get backup from other
building staff and security if things get escalated where there is
danger to patients or staff.
Success in an organization comes from hardworking
people who have a strong mission and vision with great
strategies in place. This depends greatly on the leadership,

4. management, and the team. To put things in perspective, the
introduction of the workplace health status would give a broader
picture. To be discussed below is a brief description of the
results of the Work Environment Assessment at Chicago
Lakeshore Hospital and based on the results, the explanation of
how civil is this place with the reasons behind the claim. Also,
this discussion includes a description of a situation where
incivility in the workplace has happened and how was it
addressed.
Workplace health is the status of the workplace concerning the
workers, how civil is the place, and the overall environment
safety for the employees. Lack of civility at the workplace
contributes to poor employees’ job satisfaction, lack of courtesy
and respect among peers, and it leads to poor patient outcomes
(Tips to Improve Civility in the Workplace, 2017). Incivility at
workplaces has the potential to emotional and physical distress
to the workers and that can cause poor quality care and patient
outcomes (Armstrong, 2017). To assess the civility of the
workplaces, researchers have discovered tools to help assess the
workplaces and the Work Environment Assessment is one of the
tools.
Using the Work Environment Assessment tool to assess Chicago
Lakeshore Hospital revealed 90 which is a moderately healthy
place. This means, in this organization, people live by the
shared mission and vision, there is trust and respect among the
workers, and communication at all levels is clear (Clark Healthy
Workplace Inventory -
americannursetoday.com
. [n.d.]). The result assures the presence of teamwork and high
levels of employees’ satisfaction. The workload is distributed
equal and the organization offers competitive salaries. Based on
my hospital workplace assessment results, the majority of the
employees would recommend the place as a good place to work
and overall there are high levels of employee satisfaction,

5. therefore better outcomes (Clark Healthy Workplace Inventory -
americannursetoday.com
. [n.d.]).
Incivility incident at the workplace
Courtesy and respect are not only meant for people of a
certain rank within the organizations. These basic values and
others are for everyone. Clark (2017), emphasizes all nurses
have the obligation to foster healthy workplaces with an
atmosphere of dignity, professionalism, and respect.
Unfortunately, studies reveal incivility at workplaces, bullying,
and lack of mutual respect (Armstrong, 2017). Incivility at the
workplace has been linked to poor performance which impacts
patient safety and the quality of patient outcomes (Armstrong,
2017). Marshall and Broome (2017) state that “workplace
violence, incivility, and bullying are barriers to developing safe
environments for providers and can occur in any setting”
(p.261). The American Nurses Association (ANA; n.d.) defines
incivility as “one or more rude, discourteous, or disrespectful
actions that may or may not have a negative intent behind them”
(para.2). This brings back the memory of my former workplace.
Doctors were very much valued and respected, but the nurses
did not receive the same respect from the doctors. At times,
nurses were hesitant to call the doctors for notification of
patient condition change simply because of the fear of the
expected response. There was no mutual respect. I am not sure
how did this problem resolve after leaving the place but a few
years down, the hospital was sold out to another company.
Conclusion
Civility at the workplace is not only important for the workers'
feelings it also influences overall performance, productivity,
and patient outcomes. The consequences of incivility at
workplaces “can result in life-threatening mistakes, preventable

6. complications, and harm or even death of a patient” (Clark,
2017). It is with that intensity that the workplace health
assessment should be one of our priorities. Despite the
individual differences, we must find a way to improve civility at
our workplaces. The first step towards improvement is to assess
the current status and the Work Environment Assessment is a
great tool.
References
Armstrong, N. E. (2017). A Quality Improvement Project
Measuring the Effect of an Evidence-
Based Civility Training Program on Nursing Workplace
Incivility in a Rural Hospital Using Quantitative Methods.
Online Journal of Rural Nursing & Health Care
,
17
(1), 100–137.
https://doi-
org.ezp.waldenulibrary.org/10.14574/ojrnhc.v17i1.438
Clark, C. M. (2017). An Evidence-Based Approach to Integrate
Civility, Professionalism, and
Ethical Practice Into Nursing Curricula.
NURSE EDUCATOR
,
42
(3), 120–126.
https://doi-
org.ezp.waldenulibrary.org/10.1097/NNE.0000000000000331
Clark Healthy Workplace Inventory -
americannursetoday.com
. (n.d.). Retrieved from

7. https://americannursetoday.com/wp-
content/uploads/2015/11/Clark-Healthy-Workplace-
Inventory.pdf
.
Marshall, E., & Broome, M. (2017). Transformational
leadership in nursing: From expert clinician to influential leader
(2nd ed.). New Tork, NY: Springer.
Tips to Improve Civility in the Workplace. (2017).
AACN Bold Voices
, (1), 18. Retrieved from
https://search-ebscohost-
com.ezp.waldenulibrary.org/login.aspx?direct=true&db=edsovi
&AN=edsovi.01436852.201701000.00025&site=eds-
live&scope=site
Rubric:
Part 1: Work Environment Assessment
· Complete the Work Environment Assessment Template.
· Describe the results of the Work Environment Assessment
you completed on your workplace.
· Identify two things that surprised you about the results and
one idea that you believed prior to conducting the assessment

8. that was confirmed.
· Explain what the results of the assessment suggests about the
health and civility of your workplace.
--Levels of Achievement:Excellent 45 (45%) - 50 (50%)
An accurate, detailed, and completed Work Environment
Assessment Template is provided.
The responses accurately and thoroughly describe in detail the
results of the Work Environment Assessment completed on a
workplace.
The responses accurately and clearly identify two surprising
things about the results and thoroughly describe in detail at
least one idea that was believed prior to conducting the
assessment that was confirmed.
The responses accurately and thoroughly explain in detail what
the results of the assessment suggests about the health and
civility of a workplace.
Good 40 (40%) - 44 (44%)
An accurate and completed Work Environment Assessment
Template is provided.
The responses accurately describe the results of the Work
Environment Assessment completed on a workplace.

9. The responses accurately identify two surprising things about
the results and describe at least one idea that was believed prior
to conducting the assessment that was confirmed.
The responses accurately explain what the results of the
assessment suggests about the health and civility of a
workplace.
Fair 35 (35%) - 39 (39%)
A completed Work Environment Assessment Template that is
vague or inaccurate is provided.
The responses describe the results of the Work Environment
Assessment completed on a workplace that is vague or
inaccurate.
The responses identify two surprising things about the results
and describe at least one idea that was believed prior to
conducting the assessment that was confirmed that is vague or
inaccurate.
The responses explain what the results of the assessment
suggests about the health and civility of a workplace that is
vague or inaccurate.
Poor 0 (0%) - 34 (34%)
A vague and inaccurate Work Environment Assessment
Template is provided, or is missing.

10. The responses describe the results of the Work Environment
Assessment completed on a workplace that is vague and
inaccurate, or is missing.
The responses identify two surprising things about the results
and describe at least one idea that was believed prior to
conducting the assessment that was confirmed that is vague and
inaccurate, or is missing.
The responses explain what the results of the assessment
suggest about the health and civility of a workplace that is
vague and inaccurate, or is missing.Feedback:
Part 2: Reviewing the Literature
· Briefly describe the theory or concept presented in the article
you selected.
· Explain how the theory or concept presented in the article
relates to the results of your Work Environment Assessment.
· Explain how your organization could apply the theory
highlighted in your selected article to improve organizational
health and/or stronger work teams. Be specific and provide
examples.--Levels of Achievement:Excellent 14 (14%) - 15
(15%)
The responses accurately and thoroughly describe the theory or
concept presented in the article selected.
The responses accurately and completely explain in detail how

11. the theory or concept presented in the article relates to the
results of the Work Environment Assessment.
The responses accurately and thoroughly explain in detail how
an organization could apply the theory highlighted in the
selected article to improve organizational health and/or stronger
work teams.
Specific and detailed examples are provided which fully support
the responses.
Good 12 (12%) - 13 (13%)
The responses accurately describe the theory or concept
presented in the article selected.
The responses accurately explain how the theory or concept
presented in the article relates to the results of the Work
Environment Assessment.
The responses accurately explain how an organization could
apply the theory highlighted in the selected article to improve
organizational health and/or stronger work teams.
Specific examples are provided which may support the
responses.
Fair 11 (11%) - 11 (11%)
The responses describe the theory or concept presented in the
article selected that is vague or inaccurate.

12. The responses explain how the theory or concept presented in
the article relates to the results of the Work Environment
Assessment that is vague or inaccurate.
The responses explain how an organization could apply the
theory highlighted in the selected article to improve
organizational health and/or create stronger work teams that is
vague or inaccurate.
Vague or inaccurate examples are provided which may support
the responses.
Poor 0 (0%) - 10 (10%)
The responses describe the theory or concept presented in the
article selected that is vague and inaccurate, or is missing.
The responses explain how the theory or concept presented in
the article relates to the results of the Work Environment
Assessment that is vague and inaccurate, or is missing.
The responses explain how an organization could apply the
theory highlighted in the selected article to improve
organizational health and/or create stronger work teams that is
vague and inaccurate, or is missing.
Specific examples are not provided to support the
responses.Feedback:

13. Part 3: Evidence-Based Strategies to Create High-Performance
Interprofessional Teams
· Recommend at least two strategies, supported in the
literature, that can be implemented to address any shortcomings
revealed in your Work Environment Assessment.
· Recommend at least two strategies that can be implemented
to bolster successful practices revealed in your Work
Environment Assessment.--Levels of Achievement:Excellent 18
(18%) - 20 (20%)
The responses clearly and thoroughly recommend in detail at
least two strategies that can be implemented to address any
shortcomings revealed in the Work Environment Assessment.
The responses clearly and thoroughly recommend in detail at
least two strategies that can be implemented to bolster
successful practices revealed in the Work Environment
Assessment.
Good 16 (16%) - 19 (19%)
The responses accurately recommend at least two strategies that
can be implemented to address any shortcomings revealed in the
Work Environment Assessment.
The responses accurately recommend at least two strategies that
can be implemented to bolster successful practices revealed in
the Work Environment Assessment.
Fair 14 (14%) - 15 (15%)

14. The responses recommend at least two strategies that can be
implemented to address any shortcomings revealed in the Work
Environment Assessment that is vague or inaccurate, or only
recommends one strategy.
The responses recommend at least two strategies that can be
implemented to bolster successful practices revealed in the
Work Environment Assessment that is vague or inaccurate, or
only recommends one strategy.
Poor 0 (0%) - 13 (13%)
The responses recommend at least two strategies that can be
implemented to address any shortcomings revealed in the Work
Environment Assessment that is vague and inaccurate, only
recommends one strategy, or is missing.
The responses recommend at least two strategies that can be
implemented to bolster successful practices revealed in the
Work Environment Assessment that is vague and inaccurate,
only recommends one strategy, or is missing.Feedback:
Written Expression and Formatting - Paragraph Development
and Organization:
Paragraphs make clear points that support well-developed ideas,
flow logically, and demonstrate continuity of ideas. Sentences
are carefully focused—neither long and rambling nor short and
lacking substance. A clear and comprehensive purpose
statement and introduction is provided which delineates all
required criteria.--Levels of Achievement:Excellent 5 (5%) - 5

15. (5%)
Paragraphs and sentences follow writing standards for flow,
continuity, and clarity.
A clear and comprehensive purpose statement, introduction, and
conclusion is provided which delineates all required criteria.
Good 4 (4%) - 4 (4%)
Paragraphs and sentences follow writing standards for flow,
continuity, and clarity 80% of the time.
Purpose, introduction, and conclusion of the assignment is
stated, yet is brief and not descriptive.
Fair 3.5 (3.5%) - 3.5 (3.5%)
Paragraphs and sentences follow writing standards for flow,
continuity, and clarity 60%–79% of the time.
Purpose, introduction, and conclusion of the assignment is
vague or off topic.
Poor 0 (0%) - 3 (3%)
Paragraphs and sentences follow writing standards for flow,
continuity, and clarity < 60% of the time.
No purpose statement, introduction, or conclusion was
provided.Feedback:

16. Written Expression and Formatting - English writing standards:
Correct grammar, mechanics, and proper punctuation--Levels of
Achievement:Excellent 5 (5%) - 5 (5%)
Uses correct grammar, spelling, and punctuation with no errors.
Good 4 (4%) - 4 (4%)
Contains a few (1 or 2) grammar, spelling, and punctuation
errors.
Fair 3.5 (3.5%) - 3.5 (3.5%)
Contains several (3 or 4) grammar, spelling, and punctuation
errors.
Poor 0 (0%) - 3 (3%)
Contains many (≥ 5) grammar, spelling, and punctuation errors
that interfere with the reader’s understanding.Feedback:
Written Expression and Formatting - The paper follows correct
APA format for title page, headings, font, spacing, margins,
indentations, page numbers, parenthetical/in-text citations, and
reference list.--Levels of Achievement:Excellent 5 (5%) - 5
(5%)
Uses correct APA format with no errors.
Good 4 (4%) - 4 (4%)
Contains a few (1 or 2) APA format errors.

17. Fair 3.5 (3.5%) - 3.5 (3.5%)