The document discusses how various businesses are impacted by consumer protection laws and warranties. It provides examples of how Chevrolet, a motor vehicle company, and Dunkin Donuts, a coffee company and restaurant, must comply with regulations regarding advertising, warranties, and customer refunds. Specifically, Chevrolet must make proper disclosures about its vehicles and honor express warranties. Dunkin Donuts must meet implied warranties for food quality and labeling and is subject to laws regarding franchise disclosure and equal credit opportunities for job applicants. Both companies must also address customer refund or replacement requests to satisfy state consumer statutes.

1. Classmate's post 8
(Need some sentences to response)
Jessica Marks
Chevrolet can be impacted in many ways by the government. A
well-known motor vehicle company can
face many lawsuits if they make mistakes in their business.
When leasing cars, the seller has to disclose
all information to the buyer in the contact or else it is
considered fraud. Under the Motor Vehicle
Information and Cost Savings Act, it requires the dealers to
make certain disclosures to buyers (p. 628,
para. 32-2d). This requires sellers to release information like if
the car was in an accident or if the car’s
odometer has been reset. A sale of an auto-mobile requires
disclosure or certain contract details. A
second example that impacts Chevrolet is warranties. Chevrolet
offers a limited warranty to their
customers. A limited warranty is “any warranty that does not
provide the complete protection of a full
warranty” (p.460, para. 24-2e). This means that after a certain
amount of time passes, for example three
years, the consumer will have to pay for damages and repairs.
After the limited warranty is up, Chevrolet
does not have to pay for service anymore. The company must
cover the issues in the time expressed
within the limited warranty.
Sina Abbasi Kammasai

2. Dunkin Donuts like any other business is impacted by consumer
protection laws and warranties. One type
of warranty that impacts Dunkin Donuts is implied warranty and
the type of implied warranty is implied
warranty of merchantability since donuts fall under the category
of food. This warranty states that food
sold must be of average quality and fit for its ordinary purpose,
which is consumption by humans
(Textbook, pg.465, para.24-3d). Another warranty that impacts
Dunkin Donuts is sale on buyer’s
specifications which states “when the buyer furnishes the seller
with exact specifications for the
preparation or manufacture of goods, the same warranties arise
as in the case of any other sale of such
goods by the particular seller” it also states that “it is clear the
buyer is purchasing on the basis of the
buyer’s own decision and is not relying on the seller’s skill and
judgment” (Textbook, pg.465, para.24-3d)
this can be applied to Dunkin Donuts because when people go to
buy donuts, coffee, or sandwiches they
are buying whatever they choose based off their own decision
on what they want and crave, they don’t go
off of the seller’s judgement then hold them accountable if they
didn’t like the product.
Consumer protection also impacts Dunkin Donuts. An area of
consumer protection that impacts Dunkin is
Advertising. The regulation of labeling and marking products
which falls under advertising is a way Dunkin
is impacted as stated in the textbook “various federal statutes
are designed to give consumers accurate
information about a product, whereas others require warnings
about dangers of use or misuse”
(Textbook, pg.625,para.32-2b), so if Dunkin were to label a
sandwich or donut of theirs “fat free” when

3. they know it’s not they would be in violation. The consumer
protection law of franchises also applies to
Dunkin Donuts which protects franchisees from deception of
franchisors that seek to sell interests, an
FTC regulation requires that the franchisor give a prospective
franchisee a disclosure statement 10 days
before the franchisee signs a contract or pays any money
(Textbook, pg.638,para 32-2m). This applies
because it helps anyone who wants to purchase the rights to own
a Dunkin Donuts franchise.
https://courses.mc3.edu/webapps/discussionboard/do/message?a
ction=list_messages&course_id=_133825_1&nav=discussion_bo
ard_entry&conf_id=_141843_1&forum_id=_212438_1&message
_id=_5469843_1#
Jacqueline Campbell
Dunkin Donuts is an American multinational coffee company
and quick service restaurant. Its products
include donuts, bagels, other baked goods, and a variety of hot
and iced beverages. One consumer
protection law that can impact Dunkin Donuts is the Equal
Credit Opportunity Act: Credit Discrimination.
This law means that it is unlawful to discriminate against an
applicant for credit on the basis of race, color,
religion, national origin, gender, marital status, or age. The
applicant must be furnished with a written

4. explanation (Textbook pg. 633 paras 3). Dunkin Donuts is a fast
food restaurant that is hiring applicants
every day and needs to be aware of the Equal Credit
Opportunity Act. It is not only accepting applicants
but also rejecting applicants as well and needs to be dealing
with the rejected applicants in a series
matter and the reason why they were not hired. Other laws that
some state consumer statutes require are
a replacement or refund. The consumer either must be made
whole by the replacement of the good, the
refund of the purchase price, or the repair of the item within a
reasonable time (Textbook pg. 623 paras
3). Dunkin Donuts is a quick service restaurant and employees
are bound to mess up an order from time
to time. This means that customers are going to want to call the
store or come back and ask for a refund.
Since I work in a fast food restaurant, Chick fil a, I know that
the customer is always right and will need to
receive a refund or replace their food and give them something
else for their inconvenience.
Mikayla McLeod
Every business that provides a product or service is affected by
consumer protection laws. Chevrolet

5. makes cars and is a massive company in the United States. They
provide express and implied warranties
with the purchase of their vehicles. Statutes of consumer
protection law that affect Chevrolet have to do
with advertising. Chevrolet puts out a lot of advertising on TV,
the Internet, and the radio. All
advertisements need to be truthful and represent real products
and services that Chevrolet offers.
According to the book, "under consumer protection statutes,
deception rather than fraud is the
significant element. A breach of these statutes occurs even
without proof that the wrongdoer intended to
defraud or deceive anyone" (Section 32-2a, para. 2). Chevrolet
must be careful about the content of their
ads not to convey any false information, whether they mean to
or not. Chevrolet is also affected by their
warranties. An expressed warranty is "a statement of fact or
promise of performance relating to the
goods that becomes a basis of the buyer’s bargain" (Section 24-
2a, para.1). Chevrolet provides
warranties for a specific time period after you buy the car to
provide assistance and repairs if
anything goes wrong. They must honor the warranty if anything
breaks on the car within that
amount of time.

6. E-commerce 101 Assignment
This assignment will worth 20 marks:
(Project 15 Marks / Discussion Board 5 Marks)
Assignment Purposes:
1. Evaluate the characteristics of e-commerce.
2. Demonstrate effective use of technology for communication.
3. Evaluate the effectiveness of an e-commerce Web site.
4. Explain the security and threats in the e-commerce
environment.
5. Analyze basic concepts of consumer behavior and purchasing
decisions.
6. To apply critical thinking by the students.
Assignment Workload:
2500 words.
Assignment Objectives & Requirements (15 Marks):

7. 1. To create a new E-commerce business, which is located in the
Kingdom of Saudi
Arabia, which include the followings:
a. Introduction about your business.
b. Product and type of services.
c. Business statement.
d. Business vision.
e. Business objective.
2. To explain your business E-commerce processes.
3. To apply a SWOT analysis to your business.
4. Building the E-commerce website.
a. How it will look likes in terms of design and format (draft).
5. Student is required to explain its E-commerce system
functionality, such as:
a. The product menu will show all the product we have in stoke.
b. The contact button will have all the company contact details,
social media links
Facebook, Instagram, etc.
6. System design (Picture attachment).
7. Determine the suitable software and hardware needed with an
explanation on why it’s
needed.
a. What type of functionality needed in your website, such as
CRM?
b. What type of hardware needed? Do you need a server or it
will be in the cloud?
8. Identifying security issues as well as how to avoid it.
a. What type of security? To whom or to what?

8. b. Potential threats to your website?
c. Recommendation.
9. Categorize marketing and advertising strategy and method.
a. Demographic.
b. Marketing method.
c. Social media.
d. Local marketing.
e. Multichannel marketing.
10. Describe what are the ethics and laws within your E-
commerce Website.
11. Conclude your report.
Discussion Board (5 Marks):
There are eight different important factors in e-commerce
website design, which are:
-Browser functionality
Topic: Go to an e-commerce website of your choosing and
evaluate its effectiveness
according to the basic criteria mentioned above.

9. Assignment Submission:
following:
Submission Week Due Date Point covered Marks
First Submission Week 9 1,2,3,4 & 5 5
Final Submission Week 13 All 10
Discussion Board Week 14 Answering the Topic 5
Assignment regulation:
students are encouraged to use their own word.
Style within their reports.
-
word limit means 250
words can be cited).
will be given for any submission that includes
copying from
other resource without referencing it.
Assignment Criterion sheet:

10. Criterion 7: 85%-100% 6: 75%-84% 5: 65%-74% 4: 50%-64%
Refer / Fail: 0%-49%
Understanding of the
task
The ability to:
Select an e-commerce
business field.
Describe information
environment
Selects an interesting and
approachable E-commerce business
field.
Confidently contextualises the
operating environment
Authoritatively discusses the e-
commerce business field in the
context of E-commerce principles.
Selects an interesting E-commerce
business field but might not have
much externally available
information to analyze
Provides sufficient contextualisation of
operating environment
Discusses the E-commerce business

11. field in the context of E-commerce
principles.
Selects an e-commerce business
Contextualises the operating
environment
Only briefly discusses the e-
commerce business field in the
context of E-commerce principles.
Selects an e-commerce business
Very descriptive overview of
information environment without
any insightful commentary
Does not select an appropriate e-
commerce business.
Does not describe the information
environment sufficiently
Does not provide analysis or
commentary of any kind
Use of literature /
evidence of reading
The ability to: research
the topic
draw on an appropriate
range of authoritative

12. sources
Analyse / critique
information
environment through
application of literature
Evidence of wide reading, drawing on an
impressive range of sources.
Demonstrates critical appraisal of
literature through consistently relevant,
current and authoritative materials
Information is synthesised and applied
in a seamless manner to provide
insightful analysis and critical
commentary on information
environment
Evidence of independent research.
Appraisal of the literature gained
from a variety of authoritative and
relevant sources.
Information synthesised and
provides some analysis and critical
commentary about information
environment
Draws primarily on recommended
readings, with limited independent
research.
Limited analysis and critical

13. discussion
No independent research, relying on
recommended readings.
Literature is presented uncritically, in
a purely descriptive way.
No evidence of literature being
consulted, or irrelevant to the topic.
Classmate's post 8
(Need some sentences to response)
Jessica Marks
Chevrolet can be impacted in many ways by the government. A
well-known motor vehicle company can
face many lawsuits if they make mistakes in their business.
When leasing cars, the seller has to disclose
all information to the buyer in the contact or else it is
considered fraud. Under the Motor Vehicle
Information and Cost Savings Act, it requires the dealers to
make certain disclosures to buyers (p. 628,
para. 32-2d). This requires sellers to release information like if
the car was in an accident or if the car’s
odometer has been reset. A sale of an auto-mobile requires
disclosure or certain contract details. A
second example that impacts Chevrolet is warranties. Chevrolet
offers a limited warranty to their

14. customers. A limited warranty is “any warranty that does not
provide the complete protection of a full
warranty” (p.460, para. 24-2e). This means that after a certain
amount of time passes, for example three
years, the consumer will have to pay for damages and repairs.
After the limited warranty is up, Chevrolet
does not have to pay for service anymore. The company must
cover the issues in the time expressed
within the limited warranty.
Sina Abbasi Kammasai
Dunkin Donuts like any other business is impacted by consumer
protection laws and warranties. One type
of warranty that impacts Dunkin Donuts is implied warranty and
the type of implied warranty is implied
warranty of merchantability since donuts fall under the category
of food. This warranty states that food
sold must be of average quality and fit for its ordinary purpose,
which is consumption by humans
(Textbook, pg.465, para.24-3d). Another warranty that impacts
Dunkin Donuts is sale on buyer’s
specifications which states “when the buyer furnishes the seller
with exact specifications for the
preparation or manufacture of goods, the same warranties arise
as in the case of any other sale of such
goods by the particular seller” it also states that “it is clear the
buyer is purchasing on the basis of the
buyer’s own decision and is not relying on the seller’s skill and
judgment” (Textbook, pg.465, para.24-3d)
this can be applied to Dunkin Donuts because when people go to
buy donuts, coffee, or sandwiches they
are buying whatever they choose based off their own decision
on what they want and crave, they don’t go
off of the seller’s judgement then hold them accountable if they

15. didn’t like the product.
Consumer protection also impacts Dunkin Donuts. An area of
consumer protection that impacts Dunkin is
Advertising. The regulation of labeling and marking products
which falls under advertising is a way Dunkin
is impacted as stated in the textbook “various federal statutes
are designed to give consumers accurate
information about a product, whereas others require warnings
about dangers of use or misuse”
(Textbook, pg.625,para.32-2b), so if Dunkin were to label a
sandwich or donut of theirs “fat free” when
they know it’s not they would be in violation. The consumer
protection law of franchises also applies to
Dunkin Donuts which protects franchisees from deception of
franchisors that seek to sell interests, an
FTC regulation requires that the franchisor give a prospective
franchisee a disclosure statement 10 days
before the franchisee signs a contract or pays any money
(Textbook, pg.638,para 32-2m). This applies
because it helps anyone who wants to purchase the rights to own
a Dunkin Donuts franchise.
https://courses.mc3.edu/webapps/discussionboard/do/message?a
ction=list_messages&course_id=_133825_1&nav=discussion_bo
ard_entry&conf_id=_141843_1&forum_id=_212438_1&message
_id=_5469843_1#
Jacqueline Campbell
Dunkin Donuts is an American multinational coffee company
and quick service restaurant. Its products

16. include donuts, bagels, other baked goods, and a variety of hot
and iced beverages. One consumer
protection law that can impact Dunkin Donuts is the Equal
Credit Opportunity Act: Credit Discrimination.
This law means that it is unlawful to discriminate against an
applicant for credit on the basis of race, color,
religion, national origin, gender, marital status, or age. The
applicant must be furnished with a written
explanation (Textbook pg. 633 paras 3). Dunkin Donuts is a fast
food restaurant that is hiring applicants
every day and needs to be aware of the Equal Credit
Opportunity Act. It is not only accepting applicants
but also rejecting applicants as well and needs to be dealing
with the rejected applicants in a series
matter and the reason why they were not hired. Other laws that
some state consumer statutes require are
a replacement or refund. The consumer either must be made
whole by the replacement of the good, the
refund of the purchase price, or the repair of the item within a
reasonable time (Textbook pg. 623 paras
3). Dunkin Donuts is a quick service restaurant and employees
are bound to mess up an order from time
to time. This means that customers are going to want to call the
store or come back and ask for a refund.

17. Since I work in a fast food restaurant, Chick fil a, I know that
the customer is always right and will need to
receive a refund or replace their food and give them something
else for their inconvenience.
Mikayla McLeod
Every business that provides a product or service is affected by
consumer protection laws. Chevrolet
makes cars and is a massive company in the United States. They
provide express and implied warranties
with the purchase of their vehicles. Statutes of consumer
protection law that affect Chevrolet have to do
with advertising. Chevrolet puts out a lot of advertising on TV,
the Internet, and the radio. All
advertisements need to be truthful and represent real products
and services that Chevrolet offers.
According to the book, "under consumer protection statutes,
deception rather than fraud is the
significant element. A breach of these statutes occurs even
without proof that the wrongdoer intended to
defraud or deceive anyone" (Section 32-2a, para. 2). Chevrolet
must be careful about the content of their
ads not to convey any false information, whether they mean to
or not. Chevrolet is also affected by their

18. warranties. An expressed warranty is "a statement of fact or
promise of performance relating to the
goods that becomes a basis of the buyer’s bargain" (Section 24-
2a, para.1). Chevrolet provides
warranties for a specific time period after you buy the car to
provide assistance and repairs if
anything goes wrong. They must honor the warranty if anything
breaks on the car within that
amount of time.