2. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Travel Agency and Tour Operations
Counter
Counseling
Reservations
Fare
Calculations
Ticketing
Documentation
Contracting
Costing
Quotation
Reservation
Operations
Accounting
Evaluation
3. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Travel Agency and Tour Operations
Counter
Counseling
Reservations
Fare
Calculations
Ticketing
Documentation
Contracting
Costing
Quotation
Reservation
Operations
Accounting
Evaluation
4. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
What is Flight Itinerary Planning?
A number of suitable flights are
selected to conform with the
passenger’s desired travel plans
Starting from the point of origin to
the destination or destinations to be
visited in the desired sequence or
right order.
5. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
3 B`asic Rules to follow in FIP:
Avoid Crisscrossing
Avoid Backtracking
Remember that the less carriers
used, the better
6. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
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CC
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7. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
AA
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CC
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8. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
AA
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BB
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9. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
AA
vv
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10. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Reservations
Are advanced requests for available space or
services at sometime in the future.
Manual or automated
11. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Manual Reservations
Phone-in contact with the supplier for the initial request
Regular follow up for confirmation
Finalization through manual issuance of ticket
12. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Booking and Reservation Procedures
and Conditions
The conditions to keep in mind are: option
dates, cancellation penalties, amendment
policies, cut-off period, deposit payments and
revisions.
13. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Option date
Date preset by the supplier, by
which time the TA/TO must firm up
or cancel a confirmed reservation.
Cancellation penalties
These are levied by the supplier
when confirmed reservations are
cancelled.
14. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Amendments
Change of dates for a specific
reservation
Revisions
Changes in number of seats, beds,
rooms reserved or changes in the
passenger’s names.
15. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Basic Procedure in Voice
Communication (TA-Airline Supplier)
Identify yourself.
Identify receiver.
State purpose of call.
Specify number of seats.
Give date(s), sector(s), flight(s), class.
16. INSTITUTE OF TOURISM AND HOSPITALITY MANAGEMENT
Basic Procedure in Voice
Communication (TA-Airline Supplier)
Give passenger(s) name, initial, title and contact
number
Specify special requirements.
Action check.
