AuditGen: Technical Audit Features

All rights reserved © www.AuditGen.com
“The ultimate solution for
the Technical and Operational Audit
of your Genesys Contact Centre platform”
It’s all about operating your contact Centre platform
more efficiently!
AuditGen is more than just a solution for
configuration audit trail !
2013

Configuration Reports
Configuration References
Applications
VAG skill expression
DN/Places reports
Transaction Lists
Permissions
Audit Reports
Extension Usage
License Usage
Infomart Jobs
Application Status
Application Errors
Application Configuration
Automated Jobs
Automated host metric/performance metric collection
TECHNICAL AUDIT FEATURES

Configuration Reports: References
Regardless of the number of change records of each object, what matters is whether object configuration is correct or
incorrect, hence there can be only one reference object. AuditGen allows setting/resetting reference objects in one click!
Search and browse all
configuration objects
(incl. Deleted objects)
Set/unset reference object through one click
-Review changes and set your
reference object accordingly.
-Contextual configuration data
is always available for all objects

Configuration Reports: Applications
Application log settings
Application Connections
Application Hosts & Ports
AuditGen provides a set of configuration reports that aim at making any manual configuration database queries
redundant. All configuration reports can be filtered, generated and exported in a few clicks.
As all configuration queries are done against the AuditGen system, genrating and manipulating all configuration reports
has zero footprint impact on your Genesys platform!

Configuration Reports:
VAG Skill Expressions
Outbound Campaigns & Lists
DNs & Places

Configuration Reports: Permissions
AuditGen provides unique & powerful capabilities that allow auditing
object permissions for all access groups/objects through one click!

Configuration Reports: Transaction lists
AuditGen provides a consolidated overview of all types of transaction list options.
Reviewing & exporting your routing strategy parameters stored in such lists has never been easier.
Prefilled drop down fields providing
quick & easy filtering capabilities

Audit Reports:
Extension Usage
Inofmart Jobs
License Usage

Audit Reports: Application Status
Dynamic aggregation intervals
Document and categorize multiple
application status changes in one click!

Audit Reports: Application Errors
Configure any Genesys standard application
errors you wish to capture and track
AuditGen automatically collects all
error occurrences and provides
dynamic aggregation levels.
Define custom collection
period for each error

Audit Application Configuration
Fully featured application audit between environments has never ben so easy, elegant and complete.
AuditGen provides a unique concept for auditing application configuration and finding out discrepancies in one click!
A list of all applications of the same type is
returned in one click.
Select hide/view details to display differences
highlighted in your custom colors.
Application reference configuration is alaways
available to provide your with the full context
for the analysis of any discrpancies
Select Audit criteria highlighted
in custom color codes
Select comparison criteria
Select the application to be
compared to other instances

Automated Jobs: CAPS
CAPS Metric Collection:
Configure collection period (start
and end time) for the selected
URS application
CAPS Metric Report: Dynamic aggregation
(Minute/Hour/Day/Month/Year)
Search criteria to filter through collected data
CAPS Metric Chart: chart is created
dynamically based upon metric
report. Users can zoom in that chart
by selecting any specific area
3 series are displayed, AVG, Max and
Min CAPS for selected period

Automated Jobs: Host Load Metrics
Host Metric Report: Dynamic aggregation
(Minute/Hour/Day/Month/Year)
Search criteria to filter through collected data
Host Metric Chart: chart is created
dynamically based upon metric
report. Users can zoom in that chart
by selecting any specific area
Host Metric Collection:
Configure collection period
(start and end time) based upon
a custom schedule defining the
metric collection interval

Questions
Please send your questions to
support@auditgen.com

AuditGen: Technical Audit Features

Recommended

Recommended

More Related Content

More from CC Expertise

More from CC Expertise (9)

Recently uploaded

Recently uploaded (20)

AuditGen: Technical Audit Features