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Chapter Eight
Developing and Managing Products:
What do Customers Want?
THE BENEFIT CONCEPT

Product

Benefits
COMPETITIVE
ADVANTAGE:

Bundle of benefits

Customer solutions

Better than A Competitor
AUGMENTING:
CREATING CUSTOMER SATISFACTION
• Objective is to customize a product for
a customer to exceed their
expectations
PRODUCT MANAGEMENT TOOLS
• THE PRODUCT DEVELOPMENT
PROCESS
• THE PRODUCT LIFE CYCLE
• PRODUCT PORTFOLIO
MANAGEMENT TOOLS
PRODUCT MANAGEMENT LEVELS
TECHNOLOGY LEVEL
PRODUCT CATEGORY LEVEL
PRODUCT LINE LEVEL
PRODUCT ITSELF
KEY PRODUCT
MANAGEMENT DECISIONS
1. WHICH PRODUCT TO INTRODUCE
2. WHICH PRODUCTS TO KEEP
3. WHICH PRODUCTS TO PROMOTE
4. WHAT LEVEL OF PROMOTION TO PROVIDE
(LOW TO HIGH)
5. WHAT PRODUCTS TO CONTINUE OR
DELETE
PRODUCT LIFE CYCLE DECISION POINTS

Sales

Development

Introduction

Growth

Maturity

Decline

Time
Key PLC issues
1.
2.
3.
4.
5.
6.
7.
8.

High/ Low learning
Leap frogging
Category/Primary
Diff/ Secondary demand
Four P’s during the PLC
Stealth positioning
Break-away position
Demand and Technology life cycle
8-8
PRODUCT LIFE-CYCLE: A NEW LOOK

Product
Development
R&D
Test
Marketing

Kill the
product
Introduction

Growth Maturity Decline

Find New Repeat Life
Uses
Cycle
Find New
Markets
PRODUCT DEVELOPMENT PROCESS:
A NEW LOOK
FSC
DFM/DFA?DFL/DFD/LAUNCH-Rolling launch
Prototype development and testing ALPHA/ BETA TESTING
Preliminary Business Analysis
Concept Testing
SCREENING AND PRELIMINARY
INVESTIGATION- IR/OR
IDEA GENERATION
What is a New Product?
1.

Booze Allen and Hamilton frame-work
MAKING A PRODUCT SUCCESSFUL
1. Have close ties with a well defined market to
anticipate customer needs.
2. Company is highly integrated and market-oriented
3. Company has a competitive advantage in
technology and production capability
4. Company has a strong marketing proficiency
5. New product launch adequately financed
8-12
New Product Development
•
•
•
•
•
•
•
•
•
•
•

Reason for failure of products
Team o champions versus champion team
Orphan
Champion the cause
Less failures in japan
Speed to market
Beta test
Lack of top management support
Organize for new product development
Manager/ committee/division
role of product deletion- demarketing

8-13
WINNING THE NEW PRODUCT CONTEST
• FOCUS ON CORE COMPETENCY

(WHAT YOU DO BEST FOR A COMPETITIVE ADVANTAGE)

PLUS
• PROVIDE GREATEST VALUE TO CUSTOMER
EQUALS
• SUCCESSFUL PRODUCT

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Product theory b2b

  • 1. Chapter Eight Developing and Managing Products: What do Customers Want?
  • 2. THE BENEFIT CONCEPT Product Benefits COMPETITIVE ADVANTAGE: Bundle of benefits Customer solutions Better than A Competitor
  • 3. AUGMENTING: CREATING CUSTOMER SATISFACTION • Objective is to customize a product for a customer to exceed their expectations
  • 4. PRODUCT MANAGEMENT TOOLS • THE PRODUCT DEVELOPMENT PROCESS • THE PRODUCT LIFE CYCLE • PRODUCT PORTFOLIO MANAGEMENT TOOLS
  • 5. PRODUCT MANAGEMENT LEVELS TECHNOLOGY LEVEL PRODUCT CATEGORY LEVEL PRODUCT LINE LEVEL PRODUCT ITSELF
  • 6. KEY PRODUCT MANAGEMENT DECISIONS 1. WHICH PRODUCT TO INTRODUCE 2. WHICH PRODUCTS TO KEEP 3. WHICH PRODUCTS TO PROMOTE 4. WHAT LEVEL OF PROMOTION TO PROVIDE (LOW TO HIGH) 5. WHAT PRODUCTS TO CONTINUE OR DELETE
  • 7. PRODUCT LIFE CYCLE DECISION POINTS Sales Development Introduction Growth Maturity Decline Time
  • 8. Key PLC issues 1. 2. 3. 4. 5. 6. 7. 8. High/ Low learning Leap frogging Category/Primary Diff/ Secondary demand Four P’s during the PLC Stealth positioning Break-away position Demand and Technology life cycle 8-8
  • 9. PRODUCT LIFE-CYCLE: A NEW LOOK Product Development R&D Test Marketing Kill the product Introduction Growth Maturity Decline Find New Repeat Life Uses Cycle Find New Markets
  • 10. PRODUCT DEVELOPMENT PROCESS: A NEW LOOK FSC DFM/DFA?DFL/DFD/LAUNCH-Rolling launch Prototype development and testing ALPHA/ BETA TESTING Preliminary Business Analysis Concept Testing SCREENING AND PRELIMINARY INVESTIGATION- IR/OR IDEA GENERATION
  • 11. What is a New Product? 1. Booze Allen and Hamilton frame-work
  • 12. MAKING A PRODUCT SUCCESSFUL 1. Have close ties with a well defined market to anticipate customer needs. 2. Company is highly integrated and market-oriented 3. Company has a competitive advantage in technology and production capability 4. Company has a strong marketing proficiency 5. New product launch adequately financed 8-12
  • 13. New Product Development • • • • • • • • • • • Reason for failure of products Team o champions versus champion team Orphan Champion the cause Less failures in japan Speed to market Beta test Lack of top management support Organize for new product development Manager/ committee/division role of product deletion- demarketing 8-13
  • 14. WINNING THE NEW PRODUCT CONTEST • FOCUS ON CORE COMPETENCY (WHAT YOU DO BEST FOR A COMPETITIVE ADVANTAGE) PLUS • PROVIDE GREATEST VALUE TO CUSTOMER EQUALS • SUCCESSFUL PRODUCT