Thank you for the feedback. We will review these comments and suggestions to help us continue improving our services. Our main goal is to help the individuals we support achieve their goals and live fulfilling lives.

1. Cantalician Community Services
2012 Satisfaction Survey Results

2. •Day Habilitation
•Prevocational Services
•Supported Employment
•Medicaid Service Coordination

3. Day Habilitation
22% of surveys were returned.

4. Day Habilitation
I AM HAPPY WITH MY I AM HAPPY WITH MY
REHABILITATION HABILITATION
COUNSELOR SPECIALIST
1
VERY HAPPY VERY HAPPY
12
HAPPY
13 11 HAPPY
11 SAD
VERY SAD
SAD
VERY SAD

5. Day Habilitation
THE STAFF TREAT ME THE STAFF HELP ME
WITH COURTESY AND WITH MY PROBLEMS
RESPECT
2 11
ALL THE TIME 3 ALL THE TIME
SOME OF THE
SOME OF THE TIME
TIME
NOT VERY OFTEN
23
NOT VERY OFTEN
20 NEVER
NEVER

6. Day Habilitation
THE STAFF ANSWER MY I AM ABLE TO TELL
QUESTIONS OR STAFF WHAT I WANT IN
CONCERNS RIGHT AWAY MY PLAN
1 2
4 ALL THE TIME 2 YES
SOME OF THE
TIME NO
NOT VERY OFTEN
20 NEVER 21 WRITE IN
"SOMETIMES"

7. Day Habilitation
THE ACTIVITIES I DO I GET OUT IN THE
ARE HELPING ME COMMUNITY DURING
BECOME MORE THE DAY
INDEPENDENT
1 1
4
5
ALL THE TIME
ALL THE TIME
SOME OF THE
9 SOME OF THE
TIME
TIME
14 NOT VERY OFTEN
NOT VERY OFTEN
NEVER
15 NEVER

8. Day Habilitation
THERE IS ALWAYS I AM WORKING ON
SOMETHING TO DO GOALS OF MY CHOICES
1
5
YES YES
NO NO
20 24

9. Day Habilitation
I WOULD TELL MY
MY AREA IS SAFE AND FRIEND TO COME TO
CLEAN CANTALICIAN
COMMUNITY SERVICES
5 ALL THE TIME
100%
SOME OF THE
TIME
NOT VERY OFTEN
21 NEVER
(25)

10. Comments about Day
Habilitation

11. “[I like] that they teach me to
knit, going out to
restaurants, and my friends.”
“[I like] Doing art. Going on
“I’m grateful outings to Tim Horton’s.
just to be able to Going on the computer.”
come here and
be with my
friends.”
“It’s perfect
and great just
the way it is.”

12. Prevocational Services
33% of surveys were returned.

13. Prevocational Services
I AM HAPPY WITH MY I AM HAPPY WITH MY
REHABILITATION PRODUCTION
COUNSELOR SUPERVISOR
1 2
VERY HAPPY VERY HAPPY
21 26
HAPPY HAPPY
SAD
VERY SAD
22 25 SAD
VERY SAD

14. Prevocational Services
THE STAFF TREAT ME THE STAFF HELP ME
WITH COURTESY AND WITH MY PROBLEMS
RESPECT
1
2
9 ALL THE TIME
9
ALL THE TIME
SOME OF THE
SOME OF THE TIME
TIME
NOT VERY OFTEN
NOT VERY OFTEN
40 NEVER 36 NEVER

15. Prevocational Services
THE STAFF ANSWER MY I AM ABLE TO TELL
QUESTIONS OR STAFF WHAT I WANT IN
CONCERNS RIGHT AWAY MY PLAN
2 1
ALL THE TIME
4
12 SOME OF THE
YES
TIME NO
NOT VERY OFTEN
34 NEVER 42
WRITE IN
"SOMETIMES"

16. Prevocational Services
I AM HAPPY WITH MY THERE IS ALWAYS
PAYCHECK SOMETHING TO DO
2
4
16
19
VERY HAPPY
HAPPY YES
SAD NO
23 VERY SAD
33

17. Prevocational Services
I AM WORKING ON MY AREA IS SAFE AND
GOALS OF MY CHOICES CLEAN
3
11 ALL THE TIME
SOME OF THE
YES TIME
NO NOT VERY OFTEN
38
44 NEVER

18. Prevocational Services
I LIKE WORKING HERE I WOULD TELL MY
FRIEND TO COME AND
WORK AT CANTALICIAN
COMMUNITY SERVICES
3 ALL THE TIME
6
13 SOME OF THE
TIME
32 NOT VERY OFTEN
YES
NEVER NO
42

19. Comments about Prevocational
Services

20. “[I like] the friendship I have
with all my co-workers and
the money I make when I do
good work.”
“I like the work I do and the
“[I like] money I make when I do good
boxes, cardboar work; and my dad is very
happy for me.”
d, and sponges.”
“I like the people I
work with and the
people that help me.”

21. Supported Employment
41% of surveys were returned.

22. Supported Employment
I AM HAPPY WITH MY MY JOB COACH TREATS
JOB COACH ME WITH COURTESY
AND RESPECT
ALL THE TIME
VERY HAPPY
6 6 HAPPY
SAD
100%
SOME OF THE
TIME
NOT VERY OFTEN
VERY SAD
(11) NEVER

23. Supported Employment
MY JOB COACH HELPS MY JOB COACH
ME WITH MY PROBLEMS ANSWERS MY
QUESTIONS OR
CONCERNS RIGHT AWAY
1 ALL THE TIME
2 SOME OF THE
2 ALL THE TIME
TIME
SOME OF THE
NOT VERY OFTEN
9
TIME
NOT VERY OFTEN
NEVER
10 NEVER

24. Supported Employment
I AM WORKING ON I AM ABLE TO TELL
GOALS OF MY CHOICES STAFF WHAT I WANT IN
MY PLAN
100% YES
NO
100% YES
(12)
NO
(12)

25. Supported Employment
MY JOB COACH HELPED I AM WORKING IN THE
ME FIND A JOB I LIKE COMMUNITY
2
100% YES
NO
YES
NO
(12) 10

26. Supported Employment
I WOULD TELL MY FRIEND TO GET SERVICES FROM
CANTALICIAN COMMUNITY SERVICES
100% YES
(12)
NO

27. Supported Employment
IF WORKING: I LIKE MY IF WORKING: I AM
JOB WORKING ENOUGH
HOURS
1 ALL THE TIME
SOME OF THE
TIME
NOT VERY OFTEN
100% YES
(10)
NO
9 NEVER

28. Supported Employment
IF WORKING: MY JOB IF WORKING: PEOPLE AT
COACH IS HELPING ME WORK TREAT ME WITH
BECOME MORE COURTESY AND
INDEPENDENT RESPECT
ALL THE TIME 2 ALL THE TIME
100%
SOME OF THE SOME OF THE
TIME TIME
NOT VERY OFTEN NOT VERY OFTEN
(10) NEVER 8 NEVER

29. Supported Employment
IF NOT WORKING: MY
IF NOT WORKING: MY JOB COACH LISTENS TO
JOB COACH IS ME WHEN I TELL THEM
HELPING ME FIND A WHERE I WANT TO
JOB WORK
100% YES
100% YES
(2) (2)
NO
NO

30. Supported Employment
IF NOT WORKING: I FEEL IT HAS TAKEN ME A VERY
LONG TIME TO FIND A JOB
100%
YES NO
(2)

31. Comments about Supported
Employment

32. “There is nothing wrong with
my job coach. She's doing a
great job helping me finding
a job for me to work! There
is no one that would help me
out [more] than a job coach.”
“With the job coach doing a
fantastic job helping me finding
[a job] together. I would to stay
with supportive work. I'll give
you guys an A+.”

33. Medicaid Service Coordination
32% of surveys were returned.

34. Medicaid Service Coordination
I AM HAPPY WITH MY MY SERVICE
SERVICE COORDINATOR COORDINATOR TREATS
ME WITH COURTESY
AND RESPECT
1
14 2 ALL THE TIME
VERY HAPPY
HAPPY
SOME OF THE
SAD TIME
40 VERY SAD
52
NOT VERY OFTEN
NEVER

35. Medicaid Service Coordination
MY SERVICE MY SERVICE
COORDINATOR ASSISTS COORDINATOR
ME WITH MY PROBLEMS ANSWERS MY
QUESTIONS OR
CONCERNS RIGHT AWAY
4
9
ALL THE TIME
ALL THE TIME
SOME OF THE
TIME
SOME OF THE
NOT VERY OFTEN
51
TIME
NOT VERY OFTEN
46
NEVER
NEVER

36. Medicaid Service Coordination
MY SERVICE MY SERVICE
COORDINATOR HELPS COORDINATOR
ME BECOME MORE ADVOCATES FOR MY
INDEPENDENT NEEDS
8 ALL THE TIME
41 ALL THE TIME
SOME OF THE SOME OF THE
TIME TIME
NOT VERY OFTEN NOT VERY OFTEN
43 NEVER
50 NEVER

37. Medicaid Service Coordination
I AM ABLE TO TELL I AM WORKING ON
STAFF WHAT I WANT IN GOALS OF MY CHOICES
MY PLAN
4 4
YES
YES
NO
NO
48 48

38. Medicaid Service Coordination
I AM ABLE TO TELL MY I AM HAPPY WITH MY
SERVICE COORDINATOR MEDICAL PROVIDERS
WHAT I WANT IN MY
PLAN
2
4
YES
YES NO
53
NO
49

39. Medicaid Service Coordination
I LIKE WHERE I LIVE I LIKE WHAT I DO
DURING THE DAY
1
6 ALL THE TIME
16
ALL THE TIME
SOME OF THE
TIME SOME OF THE
TIME
NOT VERY OFTEN
47 NEVER
39 NOT VERY OFTEN
NEVER

40. Medicaid Service Coordination
I AM ABLE TO GO OUT INTO THE COMMUNITY
1
2
ALL THE TIME
20 30 SOME OF THE TIME
NOT VERY OFTEN
NEVER

41. Comments about Medicaid
Service Coordination

42. “[My MSC] understand[s]
what is best for my “[My MSC] has been a
child, needs and wants and godsend to my
helps me out as best as she family….God bless [her]
as she has certainly been
can with whatever I need. a blessing in our lives.”
Thank you.”
“[My MSC] is very
pleasant to work
with, always offering
“[My MSC] is the utmost
to offer assistance in
caring, compassionate
anything she can.”
and determined
individual. We are very
lucky to have her as our
coordinator.”

43. Other Comments from Surveys

44. “Things I like about Cantalician:”
• “They are helpful and nice.
• “The people.”
• “[What] I like most about working at Cantalician
is friends and talking and working.
• “They meet my needs and goals.”
• “Everyone knows each other. We work
together.”
• “Provide excellent service for my daughter and
her sister.”

45. “Things I don’t like about
Cantalician:”
• “Not enough work.”
• “People annoying me while I'm trying to work.”
• “I don't like the staff. Not big enough paycheck.
Not enough work - bored. I would like to get out
of work at 1:30 pm on days when there's nothing
to do.”
• “Too noisy. I got news for you, I don't like noise.
Gives me headache.”
• “Only thing if there was an after school
program.”

46. “Changes I would like to see at
Cantalician:”
• “Bigger paychecks and high paying jobs. Also needs
loads of work with trying to learn money.”
• “Better air conditioning or air circulation. It's very
hot in the summer on the work floor.”
• “Kitchen and food prep.”
• “Wish List: partial covered walkway for commuters;
covered shelter over picnic tables in back of
building; fish tanks.”
• “I really don't have anything that I would want to
change about Cantalician Center because I love
being a part of your development.”

47. Additional Comments:
• “Thank you for providing service coordination.
I'm sure many other families have been as
thankful for it as we are.”
• “Thank you for being there.”
• “I can say I finally got someone good on my
side, helping me out.”