How to Deliver Your Digital Insurance Strategy with a Digital Transformation Platform

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How to Deliver Your Digital Insurance Strategy with a Digital Transformation Platform

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Get started with intelligent automation for contact centers > https://ap.pn/2JOFuxA By 2020, customers will manage 85% of their interactions with brands without talking to a human. So say the researchers at Gartner. Perhaps this is why many line of business owners see the future of customer service in emerging technologies such as artificial intelligence (AI), software robots, and machine learning (ML). The truth is, in today’s hyper-competitive digital economy, organizations that choose to embrace intelligent automation will come out on top. The call center industry will be transformed by the use of intelligent automation to drive productivity and customer satisfaction. Beyond the technology, it’s essential for call center managers and agents to focus on efficiency, so they can spend less time on routine activities, and more time on improving customer experience, driving customer loyalty—and increasing the lifetime value of their customer base. Ready to learn more about intelligent automation? https://ap.pn/2JOFuxA

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Visit our Federal resource center > https://ap.pn/2GEVDrn Federal agencies face many challenges in the years ahead. Innovation within the private sector has only increased the pressure to modernize. In fact, according to Gartner, digital transformation is now the top-ranked business priority among government CIOs overall, followed by security and governance. However, digital transformation is not just about upgrading to a new software program, it is about making sure any new adoptions will work for your organization long-term. In 2018, we can expect to see public sector organizations placing more emphasis and budget allocation toward finding new ways to work more efficiently and driving mission success. Here are three digital transformation trends you can expect to have a large impact on public sector organizations this year. Learn how to accelerate your mission delivery: https://ap.pn/2GEVDrn

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Get started with customer center software > https://ap.pn/2HfvzjS Appian joined industry leaders, big thinkers and hundreds of attendees at IQPC-Customer Contact Week (CCW) in New Orleans. The event serves more than 3,000 attendees annually as a major venue for showcasing technology and digital trends that will shape the future of the contact center industry. Here are the top 5 takeaways from the CCW event. Learn how to empower your agents with the right customer center software: https://ap.pn/2HfvzjS

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Learn how to easily comply with GDPR: https://ap.pn/2EYhpSe Many financial institutions already have operations in the European Union or may have plans to expand in the future. If that is the case for your organisation, the General Data Protection Regulation (GDPR) rules will directly impact your institution’s usage and management of consumer data. Even if your website simply collects data on EU citizens, you must comply or face significant fines of up to 4% of annual global turnover or €20 million, whichever is greater. According to Forrester Research: “One in three firms believes they are GDPR-compliant today — but they may not be.” Here are five questions to consider regarding your GDPR readiness. Ready to get prepared for GDPR? Check out our resource center: https://ap.pn/2EYhpSe

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Are you ready for digital transformation? See what your peers think > https://ap.pn/2Hci98Y Back in the day, making your product or service incrementally better and cheaper was a slam-dunk formula for business success. But those days are long gone. In this infographic, we’ll take a look at six misconceptions about business transformation. Here’s the thing. In the digital economy, organizations are under relentless pressure to keep up with exploding expectations, and fast-moving digital trends. Perhaps this is why 87% of Global 2000 companies said they were planning digital transformation projects in 2017, according to a recent LTM survey. And why 54% of respondents ranked digital transformation as their number one corporate priority. So, here’s a rundown of some popular misconceptions about digital transformation, and why you shouldn’t believe them. See how ready you are to enact real digital transformation across your business > https://ap.pn/2Hci98Y

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Visit our Federal resource center: https://ap.pn/2GEVDrn Commercial off-the-shelf (COTS) software has long been the answer for many government needs. However, with the potential to have such a large impact on how businesses approach IT, Application Platform-as-a-Service (aPaaS) is certainly the future for any organization that is serious about IT modernization efforts. Learn how to get from 80% to 100% with rapid application development in the Cloud. Enable your Agency to achieve cost-effective Development, Modernization and Enhancement. Learn how: https://ap.pn/2GEVDrn

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Get the guide to modern BPM: http://ap.pn/2Dvvcin The business process management (BPM) world is going through a period of transition as process management tools are increasingly built into large-scale platforms that complete a wide range of functions. Low-code development platforms and similar solutions that fuel digital transformation stand out here. As organizations build their operations around digital technologies, they need to ensure BPM functionality does not end up slipping into the background. Companies that neglect BPM can end up in a situation where chaotic processes undermine the benefits of the underlying technologies being deployed. Businesses that want to embrace digital transformation need process excellence to spur value creation. See how BPM tools can make process improvement easy, laying the groundwork for long-term efficiency and sustainable innovation. Learn more: http://ap.pn/2Dvvcin

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Start improving your customer journey with our complete guide: http://ap.pn/2Fe1UK7 Forrester’s Customer Experience Index shows that superior customer experience drives superior revenue growth. And Gallup’s customer engagement report found that is particularly true in retail banking, where fully engaged customers bring 37% more annual revenue to their primary bank than do customers who are actively disengaged. To reap these benefits and create engaged customers, financial institutions need to keep the customer at the center of the strategy, the focal point of every business decision. This should be approached as a relationship-building activity, based on a foundation of trust, bi-directional dialogue, and a dedication to service. Simple, but not easy. It requires a laser-focus on breakthrough innovation and a willingness to develop new products, services, and channels. See how financial institutions can create and retain happy customers: http://ap.pn/2Fe1UK7

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Get started with process excellence: http://ap.pn/2EMhcGA We are entering an era of seemingly unprecedented technological change that is disrupting how organizations operate. In the past, companies gained efficiency and competitive advantage through deep analysis of their business processes and efforts to refine and optimize those tasks to maximize value creation. In today’s climate, it often feels like organizations worry less about processes and more about how people are getting the job done. Excitement about the ability to grab a smartphone and get to work is old hat at this point, and discussions around augmented reality, omni-channel experiences and artificial intelligence are commonplace. Suddenly, businesses are spending more time on the digital systems that help them work than they are on the processes that actually define that work. Organizations must identify where processes and technology intersect and identify opportunities to use the two tactics in tandem in order to get ahead of the shifting marketplace. Ready to learn more? Visit http://ap.pn/2EMhcGA

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How retailers prepare for and handle the holiday shopping season is often a sign of what is to come in the industry. Retailers bring in huge revenues during the final quarter of the year as consumers rush out to purchase gifts for one another. As a result, the months spent preparing for the holiday shopping period are often indicative of the most important developments in the retail sector. This year is no exception. The National Retail Federation predicted that retail sales in November and December will total between $682 billion and $655.8 billion this year. These sales projections represent a year-over-year increase of between 3.6 percent and 4 percent. With significant growth coming in this year’s holiday season, retailers are working hard to prepare for the high volume of sales and heated competition on its way. Let’s explore the themes coming out of the build-up to this year’s holidays and look at what they mean for the overarching evolution of the retail sector. Learn more about digital transformation in retail > http://ap.pn/2C2M2or

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